Charity registered in Scotland SC003951
To oversee the operational management of the Bureau including delivering quality advice services to clients. To deputise for the Chief Officer in their absence and fulfil the responsibilities of that role.
Working across various sites currently:
Depending on the needs of the service, work may also be carried out at outreach locations throughout our area as required.
Reporting to: Chief Executive Officer
Pensions are difficult, right?
Or maybe you know your annuity from your flexible drawdown?
If you do, you could help people to get to know their pension options.
Inverness Badenoch and Strathspey Citizens Advice Bureau is currently recruiting for a Pension Wise Guidance Specialist. Pension Wise is the free and impartial service that provides help & guidance to people about their options when accessing their defined contribution pension.
Working as part of our team, you will provide quality information & guidance to people over the telephone and face to face. Travel may be required. You will have a proven knowledge of pension law, practice and products gained in a pension’s technical role as well as an understanding of the wider issues for those facing retirement. Strong communication skills and numerical ability are essential.
Reporting to: General Manager
For further details please reference the application pack which includes a full job and person specification.
In conjunction with Safe Deposits Scotland, Inverness Badenoch and Strathspey Citizens Advice Bureau are pleased to launch a new service that will provide comprehensive Housing advice and information to clients within the Private Rented Sector (PRS). The role will provide a one stop advice service covering income maximisation, fuel and energy, debt, housing rights up to and including representation at 1st Tier Tribunal and ongoing casework. The role focuses ultimately on the prevention of homelessness and on ensuring improved standards for the PRS including landlords and the promotion of good practice and support to the sector. The role will involve working closely with other specialist teams to carve out a dedicated PRS Advice Project. Promoting early access to advice and normalising the provision of money advice, fuel, household and energy advice as a service available to the sector. The role will also involve working closely with local stakeholders, setting up a landlord and tenant forum and alongside the Money Advice and Housing Services Manager the promotion of the new service as well as training sessions to landlords and to other stakeholders. The ability to produce reports, collate data and carry out presentations as well as a caseworkers role are vital to this position to ensure we meet our aims.
The Gambling Support Service Training and Engagement Officer (North) is required to develop and deliver a variety of training and engagement opportunities to Citizens Advice Bureaux and other organisations to support them in identifying and assisting those experiencing or at risk of gambling related harm. The post holder will also provide advice, guidance and support directly to individuals on key areas of CAB advice including benefits, debt and housing.
The successful candidate(s) will join our Equality and Employment Rights department. The new post(s) will be to provide practical support to the existing team as required including to advise to manage internal and external enquiries and assist clients and/or stakeholders via administrative tasks, and giving and facilitating the provision of equality and employment rights advice at Levels I and II once trained. The post holder will also assist with the development of the service and help to progress any social policy issues both locally and nationally.
No experience necessary as full training will be given.
Please refer to the Job Description and Person Specification for full information on this post.
Please note: This is an office based post however, due to the current situation the ability to work from home may also be required.