West Lothian Citizens Advice Bureau
West Lothian Citizens Advice Bureau

Charity registered in Scotland SC000630

West Lothian Citizens Advice Bureau is a member of Citizens Advice Scotland (CAS). CAS supports our bureau by providing management and fundraising expertise, plus resources like IT, tools and training. Citizens Advice Scotland is dedicated to empowering local communities and campaigning for change where it’s needed most. The advice service we offer must always meet high national standards set by Citizens Advice Scotland. Our staff and volunteers undergo extensive training and have access to a wealth of resources, to provide you with the best quality, most up-to-date advice on a range of topics. At West Lothian Citizens Advice Bureau you’ll receive a professional service, every single time.

Current vacancies

Pension Wise Guidance Specialist

  • Full time
  • £24,000 – £30,000
  • Livingston
  • Closing 4th December 2020

Pensions are difficult, right?

Or maybe you know your ‘annuity’ from your ‘flexible drawdown’?

If you do, you could help people to know their pension options. Citizens Advice Bureau West Lothian is currently recruiting for a Pension Wise Guidance Specialist. Pension Wise is the free and impartial HM Government backed service that provides guidance to those considering how to access their defined contribution pension pot(s).

Working as part of our team, you will provide quality information & guidance to people over the telephone and face to face. You will have a proven knowledge of pension law, practice and products gained in a technical role as well as an understanding of the wider issues for those facing retirement. Strong communication skills and numerical ability are essential.

Due to current restrictions the vast majority of this work will be carried out remotely.

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Closed vacancies
This vacancy has now closed

Volunteer Board of Directors

  • Management Board
  • Unpaid
  • Livingston
  • Closing 9th February 2020

Citizens Advice Bureau West Lothian are seeking unpaid volunteer Directors to join their Board of Directors. They should reside or work in West Lothian.

Directors are expected to play a full part in the activities of the CAB West Lothian Board.

The role of the Board is to set the strategic framework for the organisation, monitor and evaluate the performance of the organisation, including financial performance; and ensure the highest standard of governance and conduct in the business of CAB WL.

The Board meets at least five times per year. In addition, Standing Committees meet a minimum of four times a year. Directors are also requested to participate in various sub committees, working groups, the Annual General meeting and ongoing training events as required.

In particular CAB West Lothian is looking for individuals who have skills, knowledge and experience in the following areas:

  • Governance
  • Finance
  • Legal Background
  • Commercial funding
  • Human Resources
  • Entrepreneur (leading innovation and ideas)
  • Media and Marketing
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This vacancy has now closed

The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Money Talks Team (MTT) and Help to Claim projects. This is delivered through the channels of telephone, web chat and face-to-face interaction with clients.

Project aims:

• Help to Claim aims to support people to make a Universal Credit claim - from initial claim to first full correct payment

• Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi-Channel Adviser covering Money Talks Team and Help to Claim projects. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

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This vacancy has now closed

Money Talks Team Adviser and Income Maximiser

  • Part time
  • £21,476 pro-rata
  • Livingston, West Lothian
  • Closing 1st September 2020

The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Scottish Government initiative Money Talks Team (MTT). In addition it is clear that a significant proportion of our client base are suffering the results of the current economic downturn and need assistance with employment issues such as Redundancy or Furlough arrangements together with the impact on domestic budgeting.

Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as an Adviser covering Money Talks Team together with employment issues and domestic budgeting. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. In addition you should have a working knowledge of employment issues such as redundancy and the current furlough arrangements. You should also be able to advise on domestic budgeting and income maximisation. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Hours: 30 Hours per week. The requirement to be available from 8am and up to 6pm is essential and will be allocated on a rota basis.

Type of contract: Fixed-term contract until 31/03/2021 (It is hoped that there will be project funding beyond this date).

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