Charity registered in Scotland SC000630
Citizens Advice Bureau West Lothian are seeking unpaid volunteer Directors to join their Board of Directors. They should reside or work in West Lothian.
Directors are expected to play a full part in the activities of the CAB West Lothian Board.
The role of the Board is to set the strategic framework for the organisation, monitor and evaluate the performance of the organisation, including financial performance; and ensure the highest standard of governance and conduct in the business of CAB WL.
The Board meets at least five times per year. In addition, Standing Committees meet a minimum of four times a year. Directors are also requested to participate in various sub committees, working groups, the Annual General meeting and ongoing training events as required.
In particular CAB West Lothian is looking for individuals who have skills, knowledge and experience in the following areas:
The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Money Talks Team (MTT) and Help to Claim projects. This is delivered through the channels of telephone, web chat and face-to-face interaction with clients.
• Help to Claim aims to support people to make a Universal Credit claim - from initial claim to first full correct payment
• Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.
We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi-Channel Adviser covering Money Talks Team and Help to Claim projects. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.
To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.