Charity registered in Scotland SC036369
INSP (International Network of Street Papers) is a Glasgow-based charitable organisation that supports and develops a network of more than 100 street paper organisations (like the UK’s Big Issue magazine) in 36 countries worldwide. INSP works closely with its network of member street papers to deliver projects and services which support the effectiveness, impact and sustainability of the network and the street paper network. Street papers are a solution to urban homelessness, poverty and unemployment; they are bought and sold by vendors to provide them with the means to earn an income and lift themselves out of poverty.
INSP (International Network of Street Papers) works to alleviate poverty and build a global movement for social change, leading and supporting a network of street paper organisations in 35 countries worldwide.
The Administration & Support Officer will be a key member of our small team, overseeing data management, administration, systems and IT functions in order to support our member support and communications, projects and events.
We are looking for a candidate with excellent IT literacy and experience, including strong skills in CRM management. The right candidate will have strong organisational and time management skills and a commitment to attention-to-detail, accuracy and professionalism.
As an employer committed to diversity and flexible working, we will consider a range of options for the successful candidate.
Main duties:
Administration & project support:
- Manage and develop INSP’s member translation service and co-ordinate all translation work.
- Provide administrative, data and IT support for INSP’s fundraising, communication, projects and events.
- Support INSP members to access INSP services and systems.
- Provide general, administrative and research support to colleagues.
- Manage relevant group email inboxes and project calendars.
- Provide website content support, using the content management system.
- Perform other duties as required.
Data management:
- Manage Salesforce CRM for members, funders and supporters, ensuring GDPR compliance.
- Manage and maintain data (Salesforce and other systems) and oversee reports and queries.
- Support staff team to use and maximise Salesforce to support projects and processes.
- Conduct regular back-ups of data files, information and contacts.
IT and systems:
- Manage and develop INSP’s use of Teams & Microsoft 365.
- Provide technical support for INSP hardware and systems.
- Maintain IT systems, ensuring timely updates and secure working practices.
- Maintain and develop administration instructions and IT manuals for systems and projects.
- Conduct regular back-ups of data files, information and contacts.
Finance and fundraising support:
- Provide administrative support for fundraising and donations, including coding, reconciliation, and co-ordinating donor follow up.
- Co-ordinate annual membership renewal and fees process.
- Act as banking co-signatory.
- Process financial administration, including inputting and coding of transactions.
Top job! Relationship & Fundraising Manager
- Full time or Part time
- £40,000
- Glasgow, with remote and flexible working considered
- Closing 30th November 2021
INSP (International Network of Street Papers) works to alleviate poverty and build a global movement for social change, leading and supporting a network of street paper organisations in 35 countries worldwide.
The Relationship & Fundraising Manager will lead on building relationships, developing and delivering INSP’s fundraising strategy. It is a strategic and operational role, which will be critical to the sustainability and financial health of our organisation.
We are looking for a candidate with drive and creativity who is willing to work with a level of autonomy, and also able to work closely with our passionate and creative staff and board team. The candidate will lead on building a fundraising culture for INSP and will be prepared to work with us to build the systems to manage this.
This is a unique and challenging role in a dynamic organisation. The right candidate will be able to manage multiple moving parts and think strategically across different relationships, opportunities and networks. We are looking for a strategic and energetic individual who shares our commitment and vision to develop the potential from existing relationships, as well as having the ability and experience to harness and maximise the huge potential from our international community.
As an employer committed to diversity and flexible working, we will consider a range of options for the successful candidate, including part time, flexi-time, job sharing, compressed hours and remote working.
Main duties:
Relationship management:
- Identify, develop and maintain relationships with all existing and potential individual donors, including major donors.
- Devise and implement ways to connect and engage companies, individuals and trusts & foundations in the difference they’re making/could make.
- Secure meetings, face to face and virtual engagement with potential corporate partners, individual donors and trusts & foundations.
- Strategically plan events to encourage conversations with potential supporters and organise events so attendees get the best experience and impression of INSP.
- Support the Chief Executive, and other staff and trustees with relationship fundraising approaches, conversations and asks.
Planning and prospecting:
- Create an annual fundraising delivery plan with clear milestones and targets.
- Work with the Chief Executive and other staff to develop and execute INSP’s fundraising strategy and build a robust fundraising culture.
- Develop specific strategies for donor relations and cultivation, corporate sponsorships, events and communications.
- Research connections, network and identify opportunities to form new relationships with major donors, foundations and trusts and companies.
- Implement prospecting processes.
General:
- Develop an understanding of the key aspects of INSP’s work and be able to articulate the vision and impact of the organisation in a clear, passionate and confident way.
- Work with team to ensure that INSP’s external communications and online presence is optimised to encourage donor engagement.
- Act as an ambassador of INSP at public engagements and supporter events, and where necessary, deliver speeches or presentations to a wide range of audiences.
Administrative:
- Use and develop the Salesforce CRM to record, plan and analyse all major donor activity and contacts.
- Provide verbal and written reports as required and update plans where necessary.
- Adhere to the Scottish Fundraising Code of Practice and ensure that all team members are up to date with current practice.
- Ensure all data is processed within the framework of the Data Protection Act (1998) and GDPR.
Membership & Communications Manager
- Full time
- £33,000
- Glasgow, with remote and flexible working considered
- Closing 2nd June 2021
INSP works to alleviate poverty and build a global movement for social change, leading and supporting a network of street paper organisations in 35 countries worldwide.
We provide a range of specialist support, resources and technical assistance to our network, including an international news agency for street papers. We also bring our members together to provide peer-to-peer support, and exchange ideas, resources and best practice.
The Membership and Communications Manager will lead on INSP’s membership support and engagement work, and on all communication and marketing activities, with a focus on increasing engagement, reach and impact.
Main duties:
Member support & engagement:
a) Implement and develop INSP’s member support and engagement strategy.
b) Manage and develop member communication (including regular email newsletters and social media engagement), to maximise engagement and build strong relationships with members.
c) Facilitate remote and face-to-face meetings to support strong peer-to-peer relationships within the network.
d) Coordinate and develop INSP’s online resource hub for members, including sourcing, collating and writing resources.
e) Proactively manage membership development, including responding to start-up support and membership enquiries.
f) Oversee the annual membership renewal and survey process.
g) Conduct regular research, monitoring and reporting on membership.
h) Maintain a good knowledge of issues that affect the work of INSP and our members.
External communication:
a) Implement and develop INSP’s marketing and communications strategy.
b) Manage all communications and marketing efforts, with a focus on increasing INSP’s brand awareness and raising the profile of street papers.
c) Manage INSP’s social media platforms, with ambitious targets for increasing engagement and reach.
d) Manage, develop and write content for INSP website and email newsletters.
e) Monitor and evaluate metrics and analytics to inform strategy development.
f) Write and design (or commission) publicity and reporting materials including the annual report, presentations and event marketing.
g) Represent and act as a spokesperson for INSP as necessary.
Project and event management:
a) Lead on the organisation of INSP events, including the international Summit, regional member meetings and other PR and fundraising events as required.
b) Manage the planning, evaluation & reporting of projects and events.
Management & administration:
a) Manage relevant project staff, interns and volunteers.
b) Manage relevant membership and communications databases (Salesforce) and administration.
c) Monitor media coverage relating to INSP and membership activities.
d) Maintain a good knowledge of issues that affect the work of INSP and its members.
e) Perform other duties as required.