Glasgow North West Citizens Advice Service
Glasgow North West Citizens Advice Service

Charity registered in Scotland SC005641

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, finances and budgeting support. The information and advice we give is compliant with standards set by the Scottish Government and Citizens’ Advice Scotland. Our services are available to everyone in our local communities. We aim to make them as accessible as possible by promoting equality and diversity, and by challenging discrimination. We run personal, drop-in advice sessions on Tuesdays, Wednesdays & Thursdays 9am-4pm at our bureau headquarters at 2nd Floor, 1455 Maryhill Road, as well as appointments for returning clients with complex cases. We also operate extensive outreach services, providing advice and information in local communities across North West Glasgow. Our Bureau is one of the most progressive and dynamic advice and information services in the country. Our Bureau is made up of around 70% dedicated volunteers and supported with 19 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, immigration and asylum, and languages. Together we are working hard to achieve our aim of improving people’s lives by providing the information required to overcome challenges they face, and by influencing the development of policies and practices locally and nationally.

Closed vacancies
This vacancy has now closed

NHS Project Adviser

  • Part time
  • £23,000 pro-rata
  • Glasgow
  • Closing 19th July 2019

GNWCAB is celebrating 37 years of excellent information and advice services to local communities. The Bureau works in partnership with NHS Greater Glasgow & Clyde to connect with GPs and Healthcare professionals to work with low income clients and families to empower them to get appropriate help and intervention.

If you are interested in becoming an important part of a vibrant and dynamic organisation, and you have a passion for advice work - this could be for you!

This vacancy has now closed

Business Development Manager

  • Full time
  • Circa £30,000
  • Glasgow
  • Closing 25th October 2019

GNWCAB’s board of trustees are currently developing a business plan with our new CEO which will ensure the on-going delivery of vital advice and support services across our communities. The business plan focusses on refining our activities to meet the ever changing demands of our customers, and communicating with funders the added value that our organisation has to offer across a range of financial and social outcomes, having been embedded in the north-west Glasgow area for nearly 40 years.

The purpose of this role is to ensure that we are resourced to be able to deliver on new activities, to develop consistent messages across our stakeholders about our activities achievements and plans, and to work with the CEO to seek out new opportunities for development that supports our mission, vision and aims. The role will centre around three areas of the business plan:

  • Fundraising strategy
  • PR & marketing strategy
  • Digital strategy

The candidate’s success will be measured against milestones and KPI’s set out in the business plan, and will focus on innovation and growth in output against a backdrop of financial pressures and increased demand for funding, therefore the role will be suited to a dynamic, forward thinking individual with the ability to influence others and promote our work within new and existing networks who can support our development over the coming years.

This vacancy has now closed

Top job! Board of Directors

  • Management Board
  • Unpaid
  • Glasgow
  • Closing 1st November 2019

GNWCAB’s board of directors are looking for two new trustees to work alongside the chair, vice-chair and other board members to oversee and support our new Chief Executive to deliver an exciting new business plan over the next three years with our dynamic team of staff and volunteers.

The board is currently made up of 8 members, each offering a different skill-set designed to support the on-going governance needs, and strategic development aims of the organisation. The board has identified a gap in finance skills, and would welcome applications from individuals with experience of working across financial management, accountancy or other finance related professions.

GNWCAB’s staff team, volunteers and customers come from a diverse range of backgrounds, and widening access and inclusion is central to our business development plan. We welcome applications to the board from protected characteristic individuals who have lived experience of barriers to access or discrimination.

In addition to supporting the statutory governance requirements as set out in the Companies Act 2006 and Charities and Trustee Investment (Scotland) Act 2005, board members will be invited to contribute their unique skills through contributions to short life working groups, sub-groups, and ad-hoc pieces of development work as they arise.

GNWCAB is committed to the on-going development of our staff and volunteers, and we provide opportunities for training and engagement across the organisation on a regular basis, some of which are delivered nationally our membership body, Citizens’ Advice Scotland.