Dundee Women's Aid
Dundee Women's Aid

Charity registered in Scotland SC006691

Dundee Women's Aid has been supporting women, children and young people who are experiencing Domestic Abuse for over 40 years. The development of our service has been influenced by the experiences of the women, children and young people that we have supported. As an organisation we provide a range of services including information, support and temporary refuge accommodation. 


Closed vacancies
This vacancy has now closed

Lead Childcare Practitioner

  • Part time
  • £22,249 pro-rata
  • Dundee
  • Closing 16th March 2020

The Holiday Club runs four days a week during the two weeks of Spring and Autumn school holidays and for four weeks of summer holidays.

You will organise and lead interesting and stimulating outdoor activities throughout the school holidays in the summer, autumn and spring.

You will be expected to provide the highest possible standard of support to children and young people known to Dundee Women’s Aid who have experienced, or been affected by domestic abuse.

Key Tasks and Responsibilities

  • Co-ordinate and provide appropriate activity sessions for the Children and Young People Service aged up to 18 years.
  • Direct and lead the Holiday Club staff when planning and carrying out activities.
  • Organise interesting and stimulating outdoor activities throughout the school holidays in the summer, autumn and spring.
  • Work with groups of various ages to create a positive and reassuring atmosphere.
  • Encourage positive development of adult-child relationships through good example, e.g. no threats, bribes or corporal punishment.
  • Encourage positive play through the pre-planning of art and craft, drama, sports and dance sessions where children and young people can express themselves freely.
  • Demonstrate patience and understanding with a view to creating meaningful and enriching play opportunities.
  • Attend regular meetings with the CYP Service Manager and Domestic Abuse Practitioners to discuss progress of the project.
  • Evaluate the project, by means of a report, which will be used for future funding applications. Statistical evidence of the project’s progression should be gathered throughout the duration of the project.
  • As post holder you are required to travel extensively throughout Dundee. It is a requirement of the post holder to hold a full driving licence and have their own vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.
  • The post-holder is required to be a member of the PVG Scheme.
Shortlist
This vacancy has now closed

Specialist Support Worker (Domestic Abuse)

  • Part time
  • £25,300 pro-rata
  • Dundee
  • Closing 16th March 2020

Purpose of the Role

To work as a member of a Housing First Team, which aims to offer support to single homeless women, providing permanent housing directly to street homeless individuals with ongoing assertive but flexible support, with a strong focus on harm reduction and sustainable tenancy within the community. You will be employed by DWA and seconded to the Housing First team. Women only need apply under Schedule 9 (part 1) of the Equality Act 2010. You will be required to provide creative permanent housing solutions, whilst providing support consistent with the internationally recognised Housing First Fidelities:

  • People have a right to a home
  • Flexible support is provided for as long as is needed
  • Housing and support are separated
  • Individuals have choice and control
  • An active engagement approach is used
  • The service is based on people’s strengths, goals and aspirations
  • A harm reduction model is used

The post-holder is required to be a member of the PVG Scheme.

Women only need apply under Schedule 9 (part 1) of the Equality Act 2010.

Shortlist
This vacancy has now closed

Facilities Worker – Payments & Income

  • Part time
  • £19,600 pro-rata
  • Dundee
  • Closing 30th March 2020

Purpose of the Post

To ensure the smooth management of refuge accommodation, that occupancy is maximized and quality of refuges remain at a high standard

To ensure all income is collected from Housing Benefit and other sources. To ensure that other ancillary costs for refuges are collected. To liaise closely with the appropriate Department in all issues pertaining to refuge rents, ensuring that all relevant documents are completed and submitted timeously. To collect monies from women as required and keep accurate documentation. To provide regular reports, and to work alongside other Women’s Services team members.

The post-holder is required to be a member of the PVG Scheme.

Women only need apply under Schedule 9 (part 1) of the Equality Act 2010.

Shortlist
This vacancy has now closed

Facilities Manager

  • Full time
  • £26,500
  • Dundee
  • Closing 19th June 2020

As Facilities Manager you will manage a small team of Facilities staff including the Refuge & Admissions and Payments & Income Facilities Workers and Cleaner. You will hold Health and Safety responsibilities for DWA, ensuring employees and clients operate within legal, regulatory and DWA standards and policies. You will also hold responsibility for ensuring DWA premises including offices, refuges, associated gardens and outhouses, are well-maintained, safe and meet legislative requirements.

Shortlist
This vacancy has now closed

Assertive Outreach Domestic Abuse Practitioner

  • Part time
  • £25,300 pro-rata
  • Dundee
  • Closing 6th July 2020

PURPOSE OF THE ROLE

· To work flexibly as part of the Assertive Outreach team to support and empower women who have experience of domestic abuse, who wish to remain in their own home or who we are unable to accommodate in refuge. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.

· To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.

· To work with a wide range of women who may have complex needs.

· To participate as part of the team in the on-going development of services to abused women.

KEY TASKS & RESPONSIBILITIES

Direct Services to Women

· Work flexibly, undertaking assertive outreach to provide emotional, practical support and information to women experiencing domestic abuse, supporting them to secure safe accommodation and manage risks. This could be on a one-to one basis, and/or in group setting.

· Support and empower women who want to remain in their own home or who we are unable to accommodate as appropriate and as determined by a person centred assessments and support plan, with a particular focus on domestic abuse.

· Support women in managing their safety through development of safety plans and liaising with police and other relevant agencies.

· Admit women and children (if any) to refuge OR support them to access alternative accommodation as required.

· Ensure women accessing the services receive appropriate and accurate information including advice about their rights, in particular their various housing options.

· Liaise and advocate on behalf of service users with external agencies. This may involve accompanying women to appointments and referral to onto other appropriate agencies.

· Deliver and support the delivery of our group work programmes.

· Encourage good relationships between mother and child(ren) and be aware of child protection issues.

· Keep up to date with changes in legislation and working practices and ensure Health & Social Care Standards and SSSC requirements are met at all times.

· Attend multi agency meetings, as appropriate, for the purposes of protecting and advocating on behalf of service users.

Promoting the Work of DWA

· Help raise awareness of domestic abuse within the local and wider community.

· Help develop positive working relationships with key partner agencies and stakeholders in pursuance of DWA Women’s Services objectives.

· Support the promotion of DWA’s public and media profile.

· Attend appropriate meetings and events on behalf of DWA.

· Provide consultation and support to key agencies such as housing professionals, education, health, police and other voluntary and statutory agencies to increase their knowledge and skills regarding domestic abuse and improve responses to all women in the longer term.

· Assist the Senior Assertive Outreach DAP in delivering Violence Against Women training to other professionals.

· Work in partnership with Scottish Women’s Aid and the wider Women’s Aid to share and develop good practice.

Internal

· Work in accordance with: Dundee Women’s Aid standards, policies, procedures and guidelines; requirements of funders; Health & Social Care Standards, Child Protection and other relevant legislation.

· Encourage and support service users in participating in events and opportunities to help the shaping of our services, including through monitoring and evaluation and service user focus groups.

· Assist with the development, monitoring and evaluation of the services to women in the assertive outreach project

· Perform administrative tasks timeously to ensure a seamless service.

· Ensure quantitative and qualitative information on support and related issues is completed regularly.

Working Approach

· Work creatively and collaboratively and assist, as appropriate, other workers internally and externally to achieve the best outcomes for women.

· Regularly attend team/other relevant meetings and keep colleagues up-to-date on relevant work issues.

· Support the CEO and Directors in creating a positive, supportive and participatory working environment which fulfils the aims and objectives of DWA.

· Reflect on practice to ensure delivery of a professional service and positive learning experience.

· Support the CEO and Directors in creating a continuously improving organisation focussed on service users and service user involvement.

· Take a proactive role in promoting equality and anti-discriminatory practice throughout all aspects of the work.

· It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet these criteria will not be shortlisted.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Shortlist
This vacancy has now closed

Women’s Support Domestic Abuse Practitioner

  • Full time
  • £25,300
  • Dundee
  • Closing 13th July 2020

PURPOSE OF THE POST

  • To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.
  • To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.
  • To work with a wide range of women who may have complex needs.
  • To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

KEY RESPONSIBILITIES

1. Direct Services to Women

  • Complete assessments (face to face and by telephone) with all women accessing DWA services, identifying risks and supporting women in managing their safety through development of safety plans and liaising with police and other relevant agencies.
  • Provide emotional, practical support and information to women as required. This could be on a one-to one basis, and/or in group setting.
  • Update and maintain DWA case management system for new referrals, managing the waiting list, and regularly checking in with those who are awaiting allocation of a DA Practitioner.
  • Support and empower women as appropriate and as determined by a person-centred assessment and support plan, with a particular focus on domestic abuse.
  • Admit women and children (if any) to refuge OR support them to access alternative accommodation as required.
  • Ensure women accessing the services receive appropriate and accurate information including advice about their rights, in particular their various housing options.
  • Liaise and advocate on behalf of service users with external agencies. This may involve accompanying women to appointments and referral to other appropriate agencies.
  • Deliver and support the delivery of our group work programmes.
  • Encourage good relationships between mother and child(ren) and be aware of child protection issues.
  • Keep up to date with changes in legislation and working practices and ensure Health & Social Care Standards and SSSC requirements are met at all times.
  • Ensure, in conjunction with the Facilities Manager, that refuges are maintained to a high standard.
  • Attend multi agency meetings, as appropriate, for the purposes of protecting and advocating on behalf of service users.
  • Cover DWA telephone support line on a rota basis

2. Promoting the Work of DWA

  • Help raise awareness of domestic abuse within the local and wider community
  • Help develop positive working relationships with key partner agencies and stakeholders in pursuance of WS objectives.
  • Support the promotion of DWA’s public and media profile.
  • Attend appropriate meetings and events on behalf of DWA.
  • Liaise and work in partnership with education, health, housing professionals, other voluntary and statutory agencies who could share knowledge and resources.
  • Work in partnership with Scottish Women’s Aid and the wider Women’s Aid to share and develop good practice.

3. Internal

  • Work in accordance with: Dundee Women’s Aid standards, policies, procedures and guidelines; requirements of funders; Health & Social Care Standards, Child Protection and other relevant legislation.
  • Encourage and support service users in participating in events and opportunities to help the shaping of our service, including through monitoring and evaluation and service user focus groups.
  • Assist with the development, monitoring and evaluation of the services to women in refuge, follow on and outreach.
  • Perform administrative tasks timeously to ensure a seamless service.
  • Ensure quantitative and qualitative information on support and related issues is completed regularly.

4. Working Approach

  • Work collaboratively and assist, as appropriate, other DWA workers. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.
  • Support the CEO and Directors in creating a positive, supportive and participatory working environment which fulfils the aims and objectives of DWA.
  • Reflect on practice to ensure delivery of a professional service and positive learning experience.
  • Support the CEO and Directors in creating a continuously improving organisation focussed on service users and service user involvement.
  • Take a proactive role in promoting equality and anti-discriminatory practice throughout all aspects of the work.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Shortlist
This vacancy has now closed

Women’s Support Domestic Abuse Practitioner

  • Part time
  • £25,300 pro-rata
  • Dundee
  • Closing 7th September 2020

PURPOSE OF THE POST

  • To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.
  • To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.
  • To work with a wide range of women who may have complex needs.
  • To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

KEY RESPONSIBILITIES

1. Direct Services to Women

  • Complete assessments (face to face and by telephone) with all women accessing DWA services, identifying risks and supporting women in managing their safety through development of safety plans and liaising with police and other relevant agencies.
  • Provide emotional, practical support and information to women as required. This could be on a one-to one basis, and/or in group setting.
  • Update and maintain DWA case management system for new referrals, managing the waiting list, and regularly checking in with those who are awaiting allocation of a DA Practitioner.
  • Support and empower women as appropriate and as determined by a person-centred assessment and support plan, with a particular focus on domestic abuse.
  • Admit women and children (if any) to refuge OR support them to access alternative accommodation as required.
  • Ensure women accessing the services receive appropriate and accurate information including advice about their rights, in particular their various housing options.
  • Liaise and advocate on behalf of service users with external agencies. This may involve accompanying women to appointments and referral to other appropriate agencies.
  • Deliver and support the delivery of our group work programmes.
  • Encourage good relationships between mother and child(ren) and be aware of child protection issues.
  • Keep up to date with changes in legislation and working practices and ensure Health & Social Care Standards and SSSC requirements are met at all times.
  • Ensure, in conjunction with the Facilities Team, that refuges are maintained to a high standard.
  • Attend multi agency meetings, as appropriate, for the purposes of protecting and advocating on behalf of service users.
  • Cover DWA telephone support line on a rota basis

2. Promoting the Work of DWA

  • Help raise awareness of domestic abuse within the local and wider community
  • Help develop positive working relationships with key partner agencies and stakeholders in pursuance of WS objectives.
  • Support the promotion of DWA’s public and media profile.
  • Attend appropriate meetings and events on behalf of DWA.
  • Liaise and work in partnership with education, health, housing professionals, other voluntary and statutory agencies who could share knowledge and resources.
  • Work in partnership with Scottish Women’s Aid and the wider Women’s Aid to share and develop good practice.

3. Internal

  • Work in accordance with: Dundee Women’s Aid standards, policies, procedures and guidelines; requirements of funders; Health & Social Care Standards, Child Protection and other relevant legislation.
  • Encourage and support service users in participating in events and opportunities to help the shaping of our service, including through monitoring and evaluation and service user focus groups.
  • Assist with the development, monitoring and evaluation of the services to women in refuge, follow on and outreach.
  • Perform administrative tasks timeously to ensure a seamless service.
  • Ensure quantitative and qualitative information on support and related issues is completed regularly.

4. Working Approach

  • Work collaboratively and assist, as appropriate, other DWA workers. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.
  • Support the CEO and Directors in creating a positive, supportive and participatory working environment which fulfils the aims and objectives of DWA.
  • Reflect on practice to ensure delivery of a professional service and positive learning experience.
  • Support the CEO and Directors in creating a continuously improving organisation focussed on service users and service user involvement.
  • Take a proactive role in promoting equality and anti-discriminatory practice throughout all aspects of the work.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Shortlist
This vacancy has now closed

Housing Benefit Worker

  • Part time
  • £19,000 pro-rata
  • Dundee
  • Closing 9th October 2020

PURPOSE OF THE POST

  • To ensure all income is collected from Housing Benefit and other sources.
  • To ensure that other ancillary costs for refuges are collected.
  • To liaise closely with the appropriate Department in all issues pertaining to refuge rents, ensuring that all relevant documents are completed and submitted timeously.
  • To collect monies from women as required and keep accurate documentation.
  • To provide regular reports, and to work alongside other Women’s Services team members.

KEY RESPONSIBILITIES

1. Refuge income/ quality

  • Provide accurate and practical assistance in the completion of forms which ensure we receive appropriate payment for refuge. To ensure that all documentation is duly and timeously submitted including application forms (short and long), supporting information/proof of income and requests for information.
  • Regularly follow up all applications and requests for information.
  • Collect payments of rent, and ensure that all payments are kept up to date, lodged and recorded appropriately and to pursue payment of arrears as per approved guidelines.
  • Ensure that all refuge payments are correctly assigned and reconciled with our own Finance Department, Dundee City Council’s Housing Benefit Department and other relevant departments.
  • Implement the warning system where there are arrears of any monies due to us by a service user and to advise the line manager if a final warning is recommended.
  • Undertake office administration relating to these duties, including the provision of statistical information as required.
  • Manage refuge income applications ensuring that the maximum possible progress is achieved in relation to Refuge.
  • Maintain an up to date understanding of refuge income such as Housing Benefit and related legislation.
  • Admit women, children and young people to refuge.
  • Assist with the Facilities team as and when capacity allows.

2. Services to Women

  • Ensure women are provided with accurate information about the rent and benefits entitlement via our information packs and through initial assessments for refuge.
  • Make refuge visits to provide direct support to service users in respect of Housing Benefit, claiming other benefits necessary to ensure successful, timeous income and other relevant tasks such as payment collection.
  • Refer women to DCC Welfare Rights worker should here be any concerns about their recourse to public funds entitlement or migrant worker status.

3. Internal

  • Work within the policies, standards and procedures required by the law, DWA or funders.
  • Assist with the development, monitoring and evaluation of the service.
  • Perform administrative tasks timeously to ensure a seamless service.
  • Provide financial reports/information as necessary
  • Liaise closely with the Finance Worker

4. Working Approach

  • Work collaboratively and assist as appropriate, other DWA workers. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.
  • Support the CEO and Directors in creating a positive, supportive and participatory working environment which fulfils the aims and objectives of DWA.
  • Reflect on practice to ensure delivery of a professional service and positive learning experience.
  • Support the CEO and Directors in creating a continuously improving organisation focused on service users.
  • Take a proactive role in promoting equality and anti-discriminatory practice throughout all aspects of the work.
  • It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

The post-holder is required to be a member of the PVG Scheme.

Shortlist
This vacancy has now closed

Facilities Worker – Refuge & Admissions

  • Part time
  • £18,100 pro-rata
  • Dundee
  • Closing 19th November 2020

To provide support and assistance to the Dundee Women’s Aid team to enable the best possible service to be provided to service users.

Key Tasks and Responsibilities

  • Duties of the role include the moving and handling of items when supporting service users, manual handling of personal belongings to help service users move items in between refuge facilities and new homes.
  • Receive families and admit them to flats, at the same time explaining rules and conditions. This includes transporting them and their belongings to refuge
  • Provide an induction to new residents on the heating system, security of the premises and electrical equipment.
  • Where appropriate assist women in refuge with the completion of forms, etc.
  • Assist with the collection of charges due from residents in refuge, issue receipts, keep records of cash collected, payments due/in arrears, deposit cash at DWA office base
  • Cover for the other Facilities staff in their absence
  • Clean and prepare refuge properties for occupation by service users when the cleaner needs additional help
  • Liaise with the Senior Facilities Worker in preparing refuge properties for occupation
  • Carry out Weekly Checks of flats and refuges for Health & Safety purposes and ensure that flats are properly maintained by residents and report repairs to the landlord, pass any difficulties to the Senior Facilities Worker
  • Respond to ad hoc Health and safety checks including CCTV
  • Maintain and check periodically the inventory of furnishings, bedding, crockery, kitchen utensils, etc. pertinent to each flat.
  • Complete DIY repairs and maintenance tasks including painting and decorating
  • Ensure that immediately prior to a family vacating the accommodation the inventory is checked.
  • Assist with the maintenance of the storeroom and goods therein in a proper and tidy manner and ensure all necessary paperwork for the receipt/and/or issue of resources is completed.
  • Provide general admin support to the team including filing, photocopying, maintaining a ready supply of forms such as housing benefit, etc., supplies of stationery.
  • Ensure all resources are replenished and accessible
  • Assist in the update of Welcome Packs for refuge properties
  • There may be a requirement to work out with normal working hours on occasions.
  • The post holder is required to travel extensively throughout Dundee. It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above. The post-holder is required to be a member of the PVG Scheme.

Shortlist
This vacancy has now closed

Senior Facilities Worker

  • Full time
  • £22,500
  • Dundee
  • Closing 23rd November 2020

As Senior Facilities Worker you will manage a small team of Facilities staff including the Refuge & Admissions Worker and Cleaner.

Our H&S is outsourced to an external organisation called Citation. Citation will advise on what we need to do to meet legislative requirements and best practice and this post then has to ensure their recommendations are carried out. The post is a fairly practical role involving competing demands.

With advice from Citation you will hold Health and Safety responsibilities for DWA, ensuring employees and clients operate within legal, regulatory and DWA standards and policies. You will also hold responsibility for ensuring DWA premises including offices, refuges, associated gardens and outhouses, are well-maintained, safe and meet legislative requirements with support from Citation.

Shortlist
This vacancy has now closed

Top job! Deputy CEO

  • Full time
  • £38,000
  • Dundee
  • Closing 23rd November 2020

  • Deputise for the CEO as and when required.
  • Lead and manage multiple teams of people and outreach services: Women’s Support (WS), MIA (Multi-Agency Independent Advocacy), Assertive Outreach, Volunteer and Psychology (NHS Secondment) Services. This is not an exhaustive list and may be subject to change.
  • Meet regulatory and DWA standards and in turn provide a quality service to women who have experience of domestic abuse. In doing so, supporting them wherever possible to make positive changes in their lives.
  • Support the Directors and CEO in the strategic leadership, management and planning of the services provided by DWA.
  • Actively participate within the management team in the development and support of all services provided by DWA.
  • Ensure that all services in DWA have a joined up working approach.
  • Ensure the ongoing development, implementation and monitoring of DWA’s operational plans by maximising resources, funding streams and opportunities for development and growth.
  • Promote the work of DWA in the local and wider community.
Shortlist
This vacancy has now closed

MIA IDAA Worker

  • Part time
  • £26,574 pro-rata
  • Dundee
  • Closing 29th January 2021

Are you interested in joining our team?

We have around 30 members of staff and volunteers working in our Children, Young People and Women's Support Services, Facilities and Administration teams.

Purpose of post

To provide an independent advocacy service to women who have experienced domestic abuse, are assessed to be at very high risk of repeat victimisation and who may have been referred to the MARAC. The post holder will work directly with women, children and young people offering crisis intervention, information, support and advocacy services.

Key Responsibilities

• Provide an advocacy service to victims/survivors of domestic abuse and those referred to the MARAC process. This will involve close liaison with the MARAC administrator and the domestic abuse staff at the Public Protection Unit as well as working closely with other voluntary and statutory services.

• Contact victims/survivors and those referred to MARAC, by telephone or in person (mostly by telephone); offer crisis intervention and if necessary explain the MARAC process and sensitively gather information about the victim/survivor’s views.

• Support the victim/survivor to identify and take action to address any concerns s/he may have for their or their children’s safety and wellbeing. Carry out risk assessments, identify clients at high risk of further assaults/abuse and involve other services and professionals as appropriate ( in line with Child Protection Guidance)

• Manage a complex caseload of clients providing information, advocacy and support in relation to recent experiences of domestic abuse.

• Occasionally attend MARAC meetings, providing input as required ensuring the victim/survivor’s views are heard

• Work with other agencies to ensure safety and support needs of victims and their children are being met. Ensure continuity of care; facilitate referrals for on-going support; and monitor and report on identified gaps between and within services

• Liaise with, develop and sustain good working relationships with agencies across Dundee which have a remit to provide services to those experiencing domestic abuse. Take part in appropriate multi-agency working groups.

• Develop domestic abuse information resources as required

• Maintain accurate manual and computer based client records (in accordance with data protection)

• Provide statistical information, prepare and present verbal /written reports and contribute to effective monitoring and evaluation of MARAC as required

• Comply with relevant health & safety legislation, good practice and the ethos of Dundee Women’s Aid. Take part in staff and service meetings as required and show commitment to on-going personal and professional development. Self-service – the ability to carry out your own filing, photocopying and IT services.

• Undertake any other duties as reasonably requested within the overall business objectives of the organisation.

This job profile is intended as an outline of the responsibilities and qualities required for the post, and does not form part of terms and conditions of employment.

The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Shortlist
This vacancy has now closed

NICE Coordinator

  • Full time
  • £29,613
  • Dundee
  • Closing 22nd February 2021

PURPOSE OF THE POST

The NICE Coordinator develops volunteering opportunities across DWA services including befriending, peer mentoring, participation and additional activities for women, children and young people. The NICE Coordinator also oversees the volunteer counsellors we currently have within DWA and develops placement opportunities for student counsellors.

A large part of the role relates to the NICE (Nurtured, Included, Complemented and Enhanced) project. This project aims to ensure women are nurtured and included and that current services (1:1 time-limited support and group work for women in refuge and on outreach) are complemented and enhanced through the principles of self-help, mutual support and recovery. The NICE Coordinator also takes the lead in service user involvement across the service and monitoring and evaluation of all services.

KEY RESPONSIBILITIES

1. Key Tasks

• To recruit, induct and train volunteers and complete documentation to support this.

• To raise awareness of the NICE project and update publicity materials, continue the development of the befriending model for the project and ensure standards are high.

• To identify and recruit volunteers for a range of roles – support line, administration, facilities, children’s team, alternative therapies, counsellors and peer mentors.

• To develop an action plan for the NICE project with robust monitoring and evaluation processes.

2. Scope of Planning and Organisation

Reporting to the Deputy CEO, the post holder will:

• Have regular contact with their line manager to determine work plans but will be responsible for planning and prioritising their work.

• Take the lead in developing volunteering roles, recruitment and planning appropriate training for volunteers. They will work to meet set targets for volunteer participation and impact which will be monitored on a month to month basis.

• Attend and contribute to meetings including staff training and development.

• Deliver the ongoing development of key peer mentoring training for volunteers.

• Develop the volunteering in such a way as to ensure that it operates with proper regard to good practice and any mandatory or legislative requirements relating to child protection, confidentiality, vulnerable adults and safe care issues.

• To develop an annual monitoring and evaluation plan

• To develop an annual programme for service user involvement

3. Scope of judgement and decision making

• Contribute to the development of volunteering processes using their knowledge and initiative to make recommendations to their line manager.

• Promote and support the implementation of best practice in volunteering and maintain quality and standards.

• Support the volunteers’ training and development needs.

4. Key Accountabilities

Team Management

• Ensure volunteers operate within the boundaries of their role.

• Coordinate the activity of the volunteers, including a rota of groups and, where applicable, one-to-one activity between volunteers and service users.

• Coordinate a monthly volunteer meeting, where volunteers share best practice and update on progress.

• Regularly review a handbook for volunteers.

Supervision

• Provide 1:1 management supervision to volunteers, identifying and responding to training and development needs.

• Plan and implement an induction training programme for the volunteers as well as on-going development training.

Service Delivery & Development

• Ensure that volunteer activity is provided in line with the organisational policies and procedures.

• Develop volunteering roles; be creative in how to attract volunteers; undertake recruitment; train and guide volunteers in alignment with the needs of services, functions and the communities in which they work.

• Coordinate and publicise volunteer related events available within the organisation.

• Coordinate and publicise service user involvement in partnership with team managers

• Create ways of monitoring service delivery through evaluation and quality assurance

• Oversee management of an allocated budget, with support of the CEO and Finance Worker.

• Work closely with DWA management team and other relevant agencies to develop policies and procedures.

Information Management

• Produce regular and timely monitoring and evaluation reports for internal and external sources such as funders.

• Ensure accurate information is recorded and maintained in the service database.

• Fulfil monitoring requirements within the Service Delivery Monitoring Framework.

• Compile reports about services or specific areas of activity as required.

Networking, Liaison and Brokering

• Develop effective working relationships with relevant services both at front-line and management levels.

• Provide the volunteers with opportunities for personal and professional development by linking into activity provided within Dundee and brokering opportunities with providers of education, training and employment.

Health and Safety

• Ensure that volunteers are aware of and comply with project policies and procedures for safe working practices for volunteers and service users.

• Ensure current risk assessments are in place for all volunteer activities.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

Shortlist