goodmoves

#BecauseScotlandCares

Because People Matter

Glasgow Residential Stabilization Service

We aim to provide a 4 to 6 weeks residential service for individuals who are no longer managing their support within a community setting.

Our team of social care, nursing and medical staff will provide treatment and support to individuals who are deemed to be engaging in high risk drug and/or alcohol use with complex needs. Collaboratively working within a Recovery Orientated System of Care (ROSC) to address the individuals’ physical, mental, social and emotional needs. You will work as part of a multidisciplinary team delivering a range of interventions in 1:1 and group work settings to support, encourage and motivate individuals to assist them to gain some stability back in their life.

Turning Point Scotland Glasgow Drug Crisis Centre

The Glasgow Drug Crisis Centre is a busy 24/7 service for drug users, combining a Methadone Clinic, Needle Exchange service and a 12 bedded Residential Unit. Its multi-disciplinary teams comprise social care workers, nurses and medical staff, who encourage and support Service Users to find ways of making their drug use less problematic and to achieve a better quality of life. Many Service Users will be unable to cope and be at risk, but whatever the issue Turning Point Scotland is committed to rehabilitation and recovery through effective person centred support.

MAIN DUTIES AND RESPONSIBILITIES:

SERVICE DELIVERY

1. Ensure a Citizenship approach to delivering services. Citizenship is defined by a persons connection to the 5 R’s: Rights, Responsibilities, Roles, Relationships, resources and their sense of belonging.
2. Planning the delivery of most effective nursing interventions based on comprehensive assessment of need.
3. To fully involve service users in their care planning ensuring they are given informed choices in regard to nursing care and treatment.
4. To work in partnership with medical staff/prescriber to offer a range of evidence-based pharmacological treatments to support stabilisation or detoxification.
5. To provide a range of nursing interventions on an individual and/or group work basis including psychological/psychosocial interventions.
6. To undertake initial and ongoing assessments of service users at various stages in their engagement with the service, utilising a range of assessment tools and methods to evaluate the severity of dependency and complexity of needs, including history taking, observation, investigations, and use a range of screening tools.
7. To assist service users to recognise and exercise their rights and provide an appropriate level of professional support to service users to assist them to make informed choices.
8. To undertake key working duties and responsibilities in accordance with Turning Point Scotland's Key Working Policy and to alert line managers to any non-compliance by others noted during work activities.
9. To administer and dispense prescribed medication to service users in accordance with the instructions on the prescription.
10. To act in accordance with the relevant legislation, the Nursing and Midwifery Council code of conduct, and acknowledged good practice and be involved in the clinical governance within the service.
11. To assist the Service Manager by networking effectively with workers from other agencies who are involved with service users, purchaser's monitoring requirements, and Turning Point Scotland's needs.
12. To assist the Service Manager and Senior Nurse to prepare for Care Inspectorate inspections and other audit activities, and with the implementation of any recommendations or requirements.
13. To be personally familiar with and ensure own compliance with Turning Point Scotland's operational policies and procedures, including medication and to alert line managers to any non-compliance by others noted during work activities.
14. To ensure effective provision of nursing across Turning Point Scotland you will be deployed to other drug and alcohol services as required.

About TPS

TPS works with adults who are experiencing a range of support needs. This includes housing and homelessness, learning disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol and/or other drug use and involvement in the criminal justice system. We believe that people matter. We believe they are the experts on their support needs. It is for us to work creatively with them and with partners to ensure we meet those needs.

Every day we work with well over 4,000 people and every year around 8,700. We help them to address issues they are experiencing and recognise their own skills and interests.

We embed our approach to support in a framework of Citizenship. Using this we deliver a holistic approach promoting the recovery, self-determination and inclusion of people experiencing challenges in their life. And we do this through focusing on their strengths and the valuable contributions they can make to their communities.

We define Citizenship as a measure of the strength of an individual’s connection to the 5 R’s of rights, responsibilities, roles, resources, and relationships that society makes available to its members.

Homelessness work within TPS

TPS is the biggest provider of services to people experiencing or at risk of Homelessness across Scotland. We deliver support to over 2800 individuals on any given day, and over 5,100 each year. This number increases when taking into account our services accessed through Justice or Alcohol and Other Drugs funding streams.

We believe that in many cases, Homelessness is entirely preventable. It is failures in the siloed and complex systems that we have designed to protect people that stops us from achieving this. Where Homelessness is not or cannot be, prevented the experience should be short lived, and we should meet that with a psychologically informed response. A menu of options should be available to individuals to prevent, or support someone to move on from Homelessness. This ensures we use a ‘no wrong door’ approach to accessing services.

We deliver a range of service models. These include Outreach Housing Support; Outreach Housing First; Outreach Crisis Support; Supported Accommodation. In line with our Citizenship approach we have a specific focus on key areas. These are; Building on people’s strengths, skills and interests as well as meeting their needs; Connecting people to communities, people and / or places; Harm reduction and / or Recovery; and providing a Psychologically informed / Trauma informed approach.

We also deliver a range of additional services across the country. Examples include Peer Mentoring services, Community Connectors, TPS Moving Service and TPS Connects amongst many other initiatives.

We recognise the importance of animals in people’s lives and helping individuals move on from the trauma they have experienced. We are currently developing our policies and frameworks to engage with stakeholders and develop our policy and procedures to make our services as pet friendly as possible.

We are also active members of the European Federation of National Organisations with the Homeless (FEANTSA).

Service Model

Service Model - Outreach Housing and Wellbeing Support

We provide a range of different outreach Housing support services supporting individuals with short to medium term interventions to either move on from their experience of Homelessness or prevent it happening in the first place. We also deliver longer term Housing Support often funded through personalised budgets / Self Directed Support (SDS) to meet individuals housing and wellbeing needs. We believe that Housing Support can be delivered upstream before Homelessness is even the faintest possibility, often where it is difficult to quantify the impact of our prevention work. Similarly, we see the importance of housing support to move people on from their experience of Homelessness and also any long term physical and emotional needs.

Main duties and responsibilities

Support to people who use services - To:

• provide support and assistance to people who we support in accordance with their support plans and service aims.
• assist with initial and on-going assessments of people who we support.
• advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
• be a key worker as required.
• maintain professional confidentiality and boundaries at all times.
• support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
• travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
• have an understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

The Greater Glasgow and Clyde Overdose Response Team (GORT) is a rapid response to near-fatal overdose which provides a short, focused period of support to each person. GORT assertively connects individuals with mainstream alcohol and other drug services (maximum 3 interventions).

This 12-month test of change is delivered in partnership with Simon Community Scotland on an assertive outreach basis across Glasgow’s three localities, Accident & Emergency Departments and city centre.

We address other potential barriers including information and data sharing; prescribing arrangements, and rapid access to mainstream alcohol and other drug services.

We will aim to increase engagement with alcohol and other drug services and provide a template which the Drug Deaths Taskforce could roll out to other areas.

KEY ACCOUNTABILITIES/TASKS:

Service Delivery

• Maintain the continuing relevance of services to individuals’ needs and purchaser requirements by ongoing planning, monitoring and evaluation.
• Where a need or an opportunity is identified, assist in the development of new services
• Maximise stakeholder involvement in service and business planning
• Ensure that equality of opportunity is reflected in all aspects of service delivery

Quality Assurance

• Ensure agreed standards of service delivery in compliance with relevant legislation, National Care Standards and purchaser requirements.
• Develop, promote and monitor quality assurance systems appropriate to the needs of the individual/Service and organisational requirements
• Ensure compliance with the Scottish Social Services Council Code of Practice.
• Ensure that stakeholder processes are managed

Staff Management

• Be responsible for and ensure the appropriate support, supervision and appraisal of staff.
• Develop, monitor and evaluate staff communication and support systems.
• Develop, monitor and implement supervision and appraisal systems for staff.
• Ensure that all Turning Point Scotland policies and procedures are adhered to.
• Recruit, develop and ensure the provision of relevant induction for staff and continuing learning opportunities

Financial Management/Administration

• Ensure that records are kept up-to-date and take account of relevant legislation and individuals requirements.
• Ensure that service records are audited to ensure compliance with organisational requirements
• Maintain the economic viability of the Service by operating within agreed budgetary requirements.
• Record information in line with the organisation’s Confidentiality Policy and the Data Protection Act.
• Monitor, develop and review financial systems that take account of organisational, individual and legislative requirements
• Assist in the development and negotiation of service budgets

Health & Safety and Property Management

• Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant legislation and organisational policies and procedures.
• Develop and monitor all domestic, maintenance, medication and recording systems in line with organisational policy.
• Monitor, review and ensure implementation of risk assessment and management strategies within the service.

Learning and Development

• Maintain, promote and ensure within the service an awareness of current developments in practice and legislation.
• Participate in relevant internal and external training, identify own, individual and team training and development needs.
• Ensure that staff receive appropriate training to meet individuals and service needs.
• Actively participate in and be committed to the supervision and appraisal processes in line with organisational policy.
• Maintain own recognised and required qualifications.

Communications

• Promote the aims of the Service and Turning Point Scotland.
• Represent Turning Point Scotland at local level and build positive links with all relevant stakeholders.
• Develop and maintain effective communication systems between all stakeholders.

Other Requirements

• Organise your working time to maximise the efficiency of the Service.
• Undertake on-call, overnight, weekend and rota-working as required.
• Undertake any other tasks as may be reasonably requested.
• Undertake registration with the SSSC within the timescale required, where relevant, and maintain this.

Renfrewshire Learning Disability Services – Mile End and Weavers Mill

Turning Point Scotland’s Renfrewshire Learning Disability Services deliver a Care at Home and Housing Support service for a large number of people who have learning and physical disabilities living across the Renfrewshire and East Renfrewshire areas. The accommodation includes 2 core and cluster services. Individuals who are supported by the service live either on their own or share with others. Individual’s homes are located throughout Renfrewshire. Most people receive 24 hour support.

The staff who work in Renfrewshire Learning Disability services are committed to ensuring that individuals are always included in the development, implementation and review of their personal life plans. The ethos of the service is to assist people to meet their personal, social, educational and domestic aspirations in accordance with Keys to Life. Our staff work in a person centred, outcome focussed manner, working in partnership with Renfrewshire Council Social Work Department and community healthcare teams will ensure peoples’ support needs are fully met.

We are registered with the Care Commission and work in partnership with a number of external agencies i.e. Social Work Department, Community Learning Disability Teams, and Housing Associations etc.

The individuals we support are provided with the opportunity to become involved in their local and surrounding community. Our management structure, together with the administration team enables us to monitor closely the service we provide. All our staff, regardless of their position, receive extensive training which enables them to carry out their job to a high standard.

Main duties and responsibilities

Support to people who use services - To:

• provide support and assistance to people who we support in accordance with their support plans and service aims.
• assist with initial and on-going assessments of people who we support.
• advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
• be a key worker as required.
• maintain professional confidentiality and boundaries at all times.
• support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
• travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
• have an understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

Renfrewshire Learning Disability Services – Mile End and Weavers Mill

Turning Point Scotland’s Renfrewshire Learning Disability Services deliver a Care at Home and Housing Support service for a large number of people who have learning and physical disabilities living across the Renfrewshire and East Renfrewshire areas. The accommodation includes 2 core and cluster services. Individuals who are supported by the service live either on their own or share with others. Individual’s homes are located throughout Renfrewshire. Most people receive 24 hour support.

The staff who work in Renfrewshire Learning Disability services are committed to ensuring that individuals are always included in the development, implementation and review of their personal life plans. The ethos of the service is to assist people to meet their personal, social, educational and domestic aspirations in accordance with Keys to Life. Our staff work in a person centred, outcome focussed manner, working in partnership with Renfrewshire Council Social Work Department and community healthcare teams will ensure peoples’ support needs are fully met.

We are registered with the Care Commission and work in partnership with a number of external agencies i.e. Social Work Department, Community Learning Disability Teams, and Housing Associations etc.

The individuals we support are provided with the opportunity to become involved in their local and surrounding community. Our management structure, together with the administration team enables us to monitor closely the service we provide. All our staff, regardless of their position, receive extensive training which enables them to carry out their job to a high standard.

Main duties and responsibilities

Support to people who use services - To:

• provide support and assistance to people who we support in accordance with their support plans and service aims.
• assist with initial and on-going assessments of people who we support.
• advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
• be a key worker as required.
• maintain professional confidentiality and boundaries at all times.
• support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
• travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
• have an understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

Essential for the role

Personal lived experience of homelessness, alcohol or other drugs, mental health issues and / or involvement in criminal justice system.

Must be willing to use your lived experience to engage with service users

About the Service

We are part of Edinburgh Housing First Consortium led by Edinburgh Cyrenians comprised of Turning Point Scotland, Rock Trust, Streetwork, Bethany Christian Trust, Gowrie Care and Barony Care.

During pandemic staff are based at home for administration tasks but carry on day to day face to face outreach as normal with PPE supplied.

All staff in this role are classed as essential workers and are eligible for the vaccine.

About Turning Point Scotland (TPS)

TPS works with adults who are experiencing a range of support needs. This includes housing and homelessness, learning disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol and/or other drug use and involvement in the criminal justice system. We believe that people matter. We believe they are the experts on their support needs. It is for us to work creatively with them and with partners to ensure we meet those needs.

Every day we work with well over 4,000 people and every year around 8,700. We help them to address issues they are experiencing and recognise their own skills and interests.

We embed our approach to support in a framework of Citizenship. Using this we deliver a holistic approach promoting the recovery, self-determination and inclusion of people experiencing challenges in their life. And we do this through focusing on their strengths and the valuable contributions they can make to their communities.

We define Citizenship as a measure of the strength of an individual’s connection to the 5 R’s of rights, responsibilities, roles, resources, and relationships that society makes available to its members.

Homelessness work within TPS

TPS are the biggest provider of services to people experiencing or at risk of Homelessness across Scotland. We deliver support to over 2800 individuals on any given day, and over 5,100 each year. This number increases when taking into account our services accessed through Justice or Alcohol and Other Drugs funding streams.

We believe that in many cases, Homelessness is entirely preventable. It is failures in the silo’d and complex systems that we have designed to protect people that prevent us from achieving this. Where Homelessness is not or cannot be prevented the experience should be short lived, and we should meet that with a psychologically informed response. A menu of options should be available to individuals to prevent or support someone to move on from Homelessness. This ensures we use a no wrong door approach to accessing services.

We deliver a range of service models. These include Outreach Housing Support, Outreach Housing First, Outreach Crisis Support and Supported Accommodation. In line with our Citizenship approach we have a specific focus on key areas. These are; Building on people’s strengths, skills and interests as well as meeting their needs; Connecting people to communities, people and / or places; Harm reduction and / or Recovery; and providing a Psychologically informed / Trauma informed approach.

We also deliver a range of additional services across the country. Examples include Peer Mentoring services, Community Connectors, TPS Moving Service and TPS Connects amongst many other initiatives.

We recognise the importance of animals in people’s lives and helping individuals move on from the trauma they have experienced. We are currently developing our policies and frameworks to engage with stakeholders and develop our policy and procedures to make our services as pet friendly as possible.

We are also active members of the European Federation of National Organisations with the Homeless (FEANTSA).

Service Model

In 2010 TPS invested in the UK’s first Housing First pilot project. This was in response to the clear evidence that there was a small population who were experiencing multiple and enduring support needs and were being failed – and worse, increasingly traumatised – by the homelessness system that is supposed to help them. Since then we have grown our services across multiple local authorities including Consortium partnerships with other agencies. We believe that a home is a human right and that an individual is best placed to deal with the issues that often made them homeless in the first place, in a place they can call home. We believe that Housing First should be the default model for people who are experiencing homelessness and have multiple and enduring support needs. We believe strongly on delivering Housing First with high fidelity to the 7 principles and working towards ensuring we deliver Systems Fidelity within the wider systems that Housing First effects or is effected by. We deliver the Housing First Academy focussed on the Communities of Practice Hub, Training Hub and Housing First Europe Hub.

We are also active co-founding members of the Housing First Europe Hub.

Turning Point Scotland’s Glasgow Mental Health & Huntington’s Service provides support to individuals suffering from complex and enduring mental health problems, and individuals who suffer from symptomatic Huntington's disease to have as fulfilling a life as possible.

Our aim is to assist individuals to maintain their own tenancies. But the service aims for more than just sustaining independent living. Turning Point Scotland is committed to finding individuals a support network of positive relationships involving everyone in fulfilling & meaningful activity. We want individuals we support to have a true Sense of belonging, a positive identity and feel a valued role with recognition in their local communities

Housing support, personal care, and care at home packages as well as involvement in a range of education, employability & social activities through self-directed support are offered, based on the specific needs of the individual. This can range from a few hours per week to support accessible 24 hrs/7 days per week.

Main duties and responsibilities

Support to people who use services - To:

• provide support and assistance to people who we support in accordance with their support plans and service aims.
• assist with initial and on-going assessments of people who we support.
• advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
• be a key worker as required.
• maintain professional confidentiality and boundaries at all times.
• support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
• travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
• have an understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

Essential for the role

• Personal lived experience of homelessness, alcohol or other drugs, mental health issues and / or involvement in criminal justice system.
• Must be willing to use your lived experience to engage with service users

About the Service

The Flexible Homelessness Outreach Support Service delivers a person-centred delivery model that meets the diverse needs of people presenting to GCC under Homeless Legislation.

We deliver measurable, high-quality and consistent outcome-based interventions, we are creative and innovative and bring added value to improve both engagement with and outcomes for service users.

We provide a robust assertive outreach approach for individuals who are in temporary/emergency accommodation or moving on to permanent accommodation.

We work with 500+ people city wide, who are homeless or at risk of homelessness.

FHOSS provides support 365 days per year. Operating hours – 8-8 Monday to Friday, 10 – 6 Saturday and Sunday.

Main duties and responsibilities

Support to people who use services - To:

• provide support and assistance to people who we support in accordance with their support plans and service aims and to provide insight into the process of recovery through the sharing of experience in a positive way.
• assist with initial and on-going assessments of people who we support.
• advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
• be a key worker as required.
• maintain professional confidentiality and boundaries at all times.
• support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
• travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
• have an understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

Applicants require to be 2 years abstinent from Alcohol and Other Drugs.

We have an exciting opportunity for an individual who has the skills and values to become a Peer Support Worker. It is essential that all candidates have Personal Lived Experience of Homelessness, Alcohol / Other Drugs or Mental Health Issues. By this we mean that you must have experienced the above mentioned directly yourself, not through someone else.