People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards a positive future. We welcome people with a wide range of skills and experiences to our team – including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right, and make it happen – not only for the people we support, but also for each other. Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. This is how we roll. We want people who share these values to join us and become a part of the Simon Community Scotland family.

Job Summary

The role of the Housing First Support Worker is an inspirational one and key to achieving successful outcomes for people who are either sleeping rough or who have slept rough previously. As a motivated and dynamic Housing First Support Worker you will be responsible for developing and delivering practical and emotional support to people assisting them to foster safety, choice and control in their lives.

Job Purpose

The Housing First Support Worker will be competent in delivering trauma informed, person-centered support and capable of working in a community-based lone working capacity.

The Housing First Support Worker will also establish and maintain effective professional relationships with a range of external partners to ensure support to service users is coordinated and in agreement with identified support plans.

The Housing First Support Worker will be responsible for maintaining case and service records and for contributing to the wider administrative work of the service as required.

The Housing First Support Worker will also contribute to the wider work of the service and/or services area as required.

Support Worker 2 & Relief Support Worker

People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards a positive future. We welcome people with a wide range of skills and experiences to our team – including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right, and make it happen – not only for the people we support, but also for each other. Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. This is how we roll. We want people who share these values to join us and become a part of the Simon Community Scotland family.

We provide visiting support to help people who are facing or at risk of homelessness to secure somewhere safe to live, to make the move to that place, and to settle in and make it feel like home. We help people who have experienced significant trauma in their lives, and so our support is trauma informed and based on the trusting relationships that Support Workers build with the people they are helping.

The broad aim of our support is to help people resolve or prevent homelessness but we help people to identify the support they need in all areas of their lives, and to plan to have their needs met. We help people to develop their support plans which are based on their needs and wishes and designed around their individual circumstances. Support is based on the psychologically informed environment and trauma informed care principles, and our approach is underpinned by the Housing First principles.

To best meet people’s needs, we work in partnership with a wide range of agencies and so working effectively as part of a multi-disciplinary team is central to the Support Worker role.

A number of people who use our services are not originally from the UK and they have varying levels of English language abilities. We want the diversity of the population we support to be reflected in our staff team and welcome applications from nationals of other countries who are fluent in English as their second language. We especially need people who can communicate in Polish.

People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards a positive future. We welcome people with a wide range of skills and experiences to our team – including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right, and make it happen – not only for the people we support, but also for each other. Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. We want people who share these values to join us and become a part of the Simon Community Scotland family.

People from a range of different countries and cultures are facing homelessness in Edinburgh, with many having insecure immigration status and no current entitlement to public funds; people are at high risk of destitution and we are looking for a Support Worker to join us in helping people avoid that.

Job Summary

We are looking for someone who is fluent in English, and Romanian, Romanes or Turkish to help us grow the positive, trusting relationships we are building with people facing homelessness who are not originally from the UK, particularly with members of the Roma community.

The Support Worker will draw on their own experience and cultural understanding to successfully build relationships with people who are homeless or begging in Edinburgh so that we can provide people with the right support that meets their individual needs.

Job Purpose

• To help build trusting relationships with Roma people facing homelessness in Edinburgh.
• To help provide person-centered support with Roma people.
• To contribute to helping people achieve the goals identified in their support plans.
• To ensure own practice complies with all SCS policies & procedures, with particular reference to HR, health & safety, equalities & diversity and confidentiality.
• To abide by the SSSC Code of Conduct and National Care Standards in all work undertaken.
• To undertake relevant training and learning development as necessary.
• To contribute positively to the activities of the service and play an effective role in achieving the aims and objectives of the service.
• To work in partnership with the dedicated Support Worker assisting people who aren’t originally from the UK to manage the workload and meet deadlines.
• To carry out any other duties appropriate to the position as required and / or at the discretion of the Service Leader.
• You will report to our Service Leader and work closely with the team dedicated to supporting people who aren’t originally from the UK, which includes a service to support people to apply to the EU Settlement Scheme.

Please download the Job Description below to find out more about the role.

Support Workers in the Holyrood Hub work together with the people we support to find solutions that help to resolve their homelessness. Support plans are person-centred so that the support people receive is based on their needs and wishes. Support Workers create an environment that is friendly and safe, based on the psychologically informed environment and trauma informed care principles.

As a multi-agency hub we host a range of agencies who bring their services to people at the Holyrood Hub therefore working effectively in a multi-disciplinary team is central to the Support Worker role.

A significant number of people who use our services are not originally from the UK and they have varying levels of English language abilities. We want the diversity of the population to be reflected in our staff team and welcome applications from nationals of other countries who are fluent in English as their second language. We especially need people who can communicate in Polish, Italian and Romanian.

Job Purpose

People who use our services are often excluded from many other places and we work hard to offer support that people can engage with, striving not to exclude anyone. Support is trauma-informed and underpinned by the psychologically informed environment principles.

Support Workers are experts in building positive relationships with people who understandably find it difficult to trust others, demonstrating perseverance and resilience.

We help people who have survived significant trauma in their lives and who are often dependent on alcohol or drugs as a way of coping. The environment in the Holyrood Hub is dynamic and relies on resilient support workers who are skilled at staying calm in a crisis, with the ability to de-escalate and successfully manage challenging situations.

The Support Worker Level 2 will provide practical and emotional support that is focused on the strengths and goals of the people who use the service, following a harm reduction approach, promoting choice and encouraging personal responsibility. You will establish and maintain strong professional relationships with a range of internal and external partners to deliver coordinated, effective support for people who use the service.

You will be responsible for maintaining case and service records and for contributing to the wider administrative requirements of the service. You will ensure that the service you provide is delivered in line with the Scottish Social Services Council’s Codes of Practice for Social Services Workers and complies with regulatory requirements, including health and safety.

We are always looking to improve, with Support Workers playing a key role in the continuous development of our services. You will embrace change, recognising that our role is to help people make changes in their lives and so we have to be experts at delivering change ourselves.

You will play a part in identifying improvements and new initiatives and work in collaboration with internal and external partners to bring these to fruition.

You will report to the Service Leader for the Holyrood Hub and work in harmony with colleagues across Simon Community Scotland. You will look outwardly to develop your practice area in conjunction with the people you support, partner agencies and potential partners. Support Workers participate in a rota to cover the 24 hour freephone service.

To find out more about this role, please download the Job Description & Person Specification below.