Streetwork’s mission is about enabling a life off the streets for those most vulnerable in Edinburgh. We specialise in supporting people who face severe and multiple disadvantage, with an emphasis on helping people who experience multiple exclusion homelessness and complex needs.
We focus on where people are most at need and risk – whether on the streets or in communities. We don’t wait for people to find us; we find them. We work with people on their own terms and pace towards sustainable change.
People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards a positive future. We welcome people with a wide range of skills and experiences to our team – including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right, and make it happen – not only for the people we support, but also for each other. Our #OneTeam ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. We want people who share these values to join us and become a part of the Simon Community Scotland family.
People from a range of different countries and cultures are facing homelessness in Edinburgh, with many having insecure immigration status and no current entitlement to public funds; people are at high risk of destitution and we are looking for a Support Worker to join us in helping people avoid that.
We are looking for someone who is fluent in English, and Romanian, Romanes or Turkish to help us grow the positive, trusting relationships we are building with people facing homelessness who are not originally from the UK, particularly with members of the Roma community.
The Support Worker will draw on their own experience and cultural understanding to successfully build relationships with people who are homeless or begging in Edinburgh so that we can provide people with the right support that meets their individual needs.
Please download the Job Description below to find out more about the role.
Support Workers in the Holyrood Hub work together with the people we support to find solutions that help to resolve their homelessness. Support plans are person-centred so that the support people receive is based on their needs and wishes. Support Workers create an environment that is friendly and safe, based on the psychologically informed environment and trauma informed care principles.
As a multi-agency hub we host a range of agencies who bring their services to people at the Holyrood Hub therefore working effectively in a multi-disciplinary team is central to the Support Worker role.
A significant number of people who use our services are not originally from the UK and they have varying levels of English language abilities. We want the diversity of the population to be reflected in our staff team and welcome applications from nationals of other countries who are fluent in English as their second language. We especially need people who can communicate in Polish, Italian and Romanian.
People who use our services are often excluded from many other places and we work hard to offer support that people can engage with, striving not to exclude anyone. Support is trauma-informed and underpinned by the psychologically informed environment principles.
Support Workers are experts in building positive relationships with people who understandably find it difficult to trust others, demonstrating perseverance and resilience.
We help people who have survived significant trauma in their lives and who are often dependent on alcohol or drugs as a way of coping. The environment in the Holyrood Hub is dynamic and relies on resilient support workers who are skilled at staying calm in a crisis, with the ability to de-escalate and successfully manage challenging situations.
The Support Worker Level 2 will provide practical and emotional support that is focused on the strengths and goals of the people who use the service, following a harm reduction approach, promoting choice and encouraging personal responsibility. You will establish and maintain strong professional relationships with a range of internal and external partners to deliver coordinated, effective support for people who use the service.
You will be responsible for maintaining case and service records and for contributing to the wider administrative requirements of the service. You will ensure that the service you provide is delivered in line with the Scottish Social Services Council’s Codes of Practice for Social Services Workers and complies with regulatory requirements, including health and safety.
We are always looking to improve, with Support Workers playing a key role in the continuous development of our services. You will embrace change, recognising that our role is to help people make changes in their lives and so we have to be experts at delivering change ourselves.
You will play a part in identifying improvements and new initiatives and work in collaboration with internal and external partners to bring these to fruition.
You will report to the Service Leader for the Holyrood Hub and work in harmony with colleagues across Simon Community Scotland. You will look outwardly to develop your practice area in conjunction with the people you support, partner agencies and potential partners. Support Workers participate in a rota to cover the 24 hour freephone service.
To find out more about this role, please download the Job Description & Person Specification below.