Shelter Scotland
Shelter Scotland

Charity registered in Scotland SC002327

Are you passionate about Housing and ending Homelessness?

Shelter Scotland helps half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure, one day, no one will have to turn to us for help.  We’re here so no one has to fight bad housing or homelessness on their own.


Current vacancies

Data Analyst

  • Full time
  • £30,822
  • Edinburgh
  • Closing 11th October 2022

Do you have an excellent understanding of techniques for data analysis, familiarity with data science and data warehousing techniques and a firm grasp of GDPR and national data protection laws? Then join Shelter Scotland as a Data Analyst and you could soon be playing a key role at the heart of our Scottish Empty Homes Partnership team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Advocacy directorate, the Scottish Empty Homes Partnership (SEHP) is funded by Scottish Government and hosted by Shelter Scotland. Our aim is to bring as many privately-owned empty homes back into use (as social and affordable homes where possible), by meeting a number of key strategic objectives. These include encouraging every council to mainstream empty homes work, encouraging registered social landlords, community groups and other private bodies to engage in empty homes work and delivering a Scottish Empty Homes Advice Service.

About the role

As part of a Housing to 2040 paper published in 2021, the Scottish Government is committed to carrying out an audit of empty homes across Scotland. Accordingly, the main focus of this role will be to work with colleagues in the SEHP to support delivery of that audit. But that’s not all. We’re also looking to develop a suite of reports that can help to monitor and assess the performance of the partnership against our key objectives and provide ongoing analysis and insight of empty homes and other related housing data. Your challenge will be to support this in collaboration with our Policy and Projects Manager and others in the team. Assisting with primary data collection, reviewing data storage, playing your part in internal quality assurance procedures and producing bespoke reports – these are just some aspects of this interesting and varied role.

About you

To succeed, you’ll need strong analytical skills, including a flair for interpreting and analysing diverse sources of complex information at pace. You’ll also need to be well-organised, with a proven ability to sort through complex information

and experience of configuring, implementing and maintaining technical reporting solutions using associated Microsoft technologies and SQL databases – Office 365 etc. Proficiency using tools and languages such as Excel and Power BI is important too, as are the communication skills required to produce high-quality written reports, data visualisation and presentations, plus experience of presenting your findings to groups.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist

Regional Community Fundraiser

  • Full time
  • £30,822
  • Dundee – based in our Community Office in Dundee with flexible working practices/hybrid working
  • Closing 10th October 2022

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing the community fundraising strategy in Dundee and the surrounding areas is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers and building local events for Dundee.

You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter and its work to provide a high standard of supporter stewardship to add value to current and new Shelter fundraisers and volunteers.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will be a positive ambassador for Shelter & Shelter Scotland. You’re a brilliant communicator, written and verbally, and you are driven. We are looking for someone who has the ambition to grow local events as well as community volunteering groups.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist

Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Shelter Shops, surrounding East Scotland Area
  • Closing 9th October 2022

We're looking for an inspirational people person to join us as an Assistant Manager and work in some of our shops in East Scotland, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
Closed vacancies
This vacancy has now closed

Community Organiser

  • Full time
  • £29,453
  • Dundee
  • Closing 18th April 2021

We’re looking for a proactive individual with experience of using community organising approaches and/or working in a charity, political or social campaigning environment. Experience of local political and policymaking systems and how to influence them is also required.

A decent, safe and affordable home is a fundamental human need, yet tens of thousands of people across Scotland struggle on a daily basis with homelessness, bad housing conditions, unaffordable rents and the threat of eviction. Our strategy sets out a new approach to support local communities to demand long term solutions to this housing emergency, including the delivery of more social housing and to improve and defend hard-won housing rights. To achieve this we are creating a network of Community Organisers, who will be located in each of our Hubs in Glasgow, Edinburgh, Aberdeen and Dundee by the end of our three year strategy.

Community Organising differs significantly from one-off charity campaigning, mobilising and service user participation or co-production as an approach to achieving change. It is a process that seeks to put power in the hands of the people affected by a social injustice or societal problems. We need ambitious individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve in Dundee.

Organising, engaging, influencing and working in local communities is critical to all that we do, and this includes running national and local campaigns, influencing politicians and working to build a network of active and motivated housing and homeless activists (Housing Rights Defenders). Join us, and you could soon be helping to grow and develop local activism in Dundee.

About the role

As a Community Organiser, you’ll play an important role in developing local community responses to the housing emergency in and around Dundee, coordinating and delivering a range of community-based activity including rights awareness and campaign activist workshops and developing and facilitating local activist groups. You will develop local knowledge and create a community organising plan, working closely with the teams in the Dundee community hub and across Shelter Scotland.

We will rely on you to build on existing national and local campaigns and priorities and develop that further in the Dundee context. Understanding the local dynamic, identifying opportunities, managing projects and motivating others to get involved. The Community Organising Officer will work closely with the various teams including Dundee Hub, Policy and Advocacy amongst others, to ensure the Dundee community organising activity aligns with existing workstreams and national priorities.

For the first six months the post holder will be focussing on a specific area of work - building up relationships with private tenants by running listening exercises, delivering awareness raising workshops and utilising other key community organising activities. This will enable us to understand the key issues they are facing in the private rented sector with the aim of supporting them to feed their views to the council.

After the six months project you will continue to work with the tenants to empower them to take action to improve and defend their rights.

About you

As well as experience of delivering effective community organising activity and/or working in a charity/social campaigning environment, you have a good understanding of local political and policymaking systems and how they operate. We’re also looking for a proven ability to work with and represent an organisation effectively to a range of stakeholders. A good project manager, with lots of enthusiasm and a `can-do¿ approach, you have strong influencing and negotiating skills too. Finally, while prior housing and homelessness working experience is not a requirement, you’ll need a passion for Shelter Scotland’s issues. A good, affordable, safe and secure home is critical to all of us, yet this is being denied to an increasing number of people. You’ll thrive on the challenge of taking on this issue, working with the community to create relevant campaigns and making it a local priority.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Full time
  • £23,847
  • Glasgow
  • Closing 26th May 2021

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland TOAS provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing and welfare benefits law, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Regional Community Fundraiser

  • Full time
  • £29,924
  • Glasgow/Flexible location
  • Closing 6th June 2021

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing a new community fundraising strategy in Glasgow and the surrounding areas is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers, local events, etc. You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter and its work and provide a high standard of stewardship to add value to current and new Shelter fundraisers and volunteers. Working in the best interests of the charity by contributing to wider fundraising teams' goals whenever possible will be important too. Put simply, you’ll do everything you can to generate more income and attract new long-term supporters.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will a positive ambassador for Shelter.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Adviser – Housing, Debt & Welfare Benefits

  • Full time
  • £23,847
  • Dundee
  • Closing 1st July 2021

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Dundee area.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Dundee hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients which will include providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Web Content Editor

  • Full time
  • £29,453
  • Edinburgh or remote working
  • Closing 7th July 2021

Does your extensive experience of web publishing include using content management systems and producing high quality content for a variety of fast-paced projects? Then join Shelter Scotland in the brand new role of Web Content Editor and you could soon be making the most of your skills at the heart of our Digital team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of a busy Communications and Engagement function, our Digital team is responsible for all of Shelter Scotland’s digital estate. Join us and, as part of a dedicated cross-functional team, you’ll work closely with user experience, development, communications and content colleagues to ensure our web presence is user-centred and accessible and has a consistent style and tone.

About the role

As well as being responsible for staying on top of our brand content, you’ll work with internal content owners to improve and manage content on our non-advice pages - especially those where visitors start their journey with us. We’ll also rely on you to regularly check and track content for accuracy, as well as edit, proofread and suggest improvements to written content when required. Helping us to move to a devolved publishing model for web content in Scotland will be an important aspect of the role too. And, when it comes to managing our publishers, administering user access for our content management system, fixing broken page layouts or advising on content design, again, we’ll count on you.

About you

Passionate about delivering a high-quality and continuously improving online experience, it goes without saying that you have excellent editorial skills, impeccable attention to detail and a proven track record in a similar type of role. You’ll also need a good understanding of agile practice, plus experience of working with a range of digital professionals, including UX specialists, developers, and product managers. The ability to collaborate effectively with colleagues and stakeholders and provide and receive constructive feedback and criticism is essential too, in a role that will help us empower private renters, demand more social homes are built, and be there for anyone fighting housing injustice.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Empty Homes Adviser

  • Full time
  • £27,083
  • Homeworking until September 2021, negotiable thereafter with regular travel to Edinburgh
  • Closing 23rd July 2021

Do you have lots of drive and initiative and proven experience in advice/customer service work involving a range of client bases? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing an important role within our Scottish Empty Homes Partnership.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It’s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.

About the role

Your challenge will be to provide first level advice and referrals to empty home owners, those with concerns about empty homes, people interested in buying and renovating empty homes and empty homes practitioners. Indeed, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed telephone and email advice service whilst working to various Quality Standards. As well as handling initial enquiries, you’ll get involved in some of the more complex enquiries or cases, for which you’ll be supported by a line manager and other members of the Scottish Empty Homes Partnership team.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

Commercially aware, client focused and totally at home collaborating with others, you have great organisational and time management skills too. What's more, you respect other people’s opinions, are comfortable answering enquiries both over the phone and via email and have the communication skills it takes to empower clients to self-help where appropriate. Proficiency using case management systems and Microsoft Office applications is important too, together with the ability to type.

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Development Worker – Time for Change

  • Full time
  • £23,847
  • Dundee
  • Closing 21st July 2021

Do you have proven experience in participation, community engagement and/or development work plus an understanding of the community that enables you to facilitate and promote local community empowerment? Then join Shelter Scotland as a Development Worker and you could soon be playing a key role within a vital initiative aimed at tackling homelessness and housing issues in the Dundee locale.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland operates four Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen, each offering a range of advice and support services linked to our campaigning, volunteering and fundraising activities. One of those services is Time for Change - our core methodology for the involvement of people with lived experience in our work that has now been embedded across each community hub. Its focus is on identifying issues facing homeless people in their locale and, through involvement and wider consultation, co-producing the design and delivery of a local response to tackle those issues. This is your opportunity to be part of its future.

About the role

As well as supporting the development and delivery of Time for Change in Dundee, we’ll rely on you to support the wider work of the project, including outreach, rights awareness and consultation. You’ll also need to build relationships with individuals with lived experience, help grow a group of peers and provide continuous support and encouragement. Consulting with individuals and stakeholders across the city to determine ‘what better looks like’ will be important too. And, when it comes to developing relationships with relevant external agencies, again, we’ll count on you. Helping to design and develop plans and processes to manage the initiative, collecting and collating service user data and sharing knowledge and information throughout the project – all are part and parcel of this interesting and challenging role.

About you

The success of the project is dependent on assertive outreach, so you’ll need to be a confident individual with great communication skills, who can self-manage and self-motivate. The ability to work with a variety of stakeholders and deal effectively with change is also essential, as is a proactive, client-focused and collaborative approach, great relationship building skills and respect for others’ opinions. Housing and homelessness work experience isn’t essential, but you’ll need to bring a passion for Shelter Scotland’s issues and be willing to learn and gain experience to provide advice on all areas of housing, homelessness, money and debt and welfare benefits.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £19,821
  • Hamilton (Quarry Street) South Lanarkshire
  • Closing 8th August 2021

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

*This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Regional Community Fundraiser

  • Full time
  • £29,924
  • Covering Glasgow and the West of Scotland – based at the Glasgow Hub with the option for some home working
  • Closing 15th August 2021

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing the community fundraising strategy in Glasgow and the West of Scotland is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers, local events, etc. You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter and its work and provide a high standard of stewardship to add value to current and new Shelter fundraisers and volunteers. Working in the best interests of the charity by contributing to wider fundraising teams' goals whenever possible will be important too. Put simply, you’ll do everything you can to generate more income and attract new long-term supporters.

At the moment this role is remote due to Covid-19 but, once the Glasgow Hub reopens, the department will be looking to develop the Ways of Working framework with the Hub going forward, to see what is possible around working at the Hub, being out in the community and working at home.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will be a positive ambassador for Shelter.

As this role is all about engaging with the community, it does involve some travel around the region so you will need a car or access to a vehicle, for which an essential car user allowance is paid.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Trusts & Foundations Manager

  • Full time
  • £36,000
  • Edinburgh (flexible working considered)
  • Closing 5th August 2021

Are you confident in your ability to take on a portfolio of new funders of various sizes and at different stages of engagement and, through research, effective communication and meeting strategies, secure the required income? Then join Shelter Scotland as a Trust and Foundations Manager and you could soon be playing a vital role within our thriving Income Generation team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Trusts and Foundations is part of a High Value Partnerships team that sits within an Income Generation Directorate that raises around £40m a year to support Shelter’s work. We’re currently a team of nine: seven fundraisers – two in Scotland, one in Bristol and the rest in London, plus a Grant Manager supporting role. In Scotland we have a Senior Trusts and Foundations Manager and Trusts and Foundations Manager who, although part of High Value Partnerships, work closely with teams across Shelter Scotland, including Business Development, Services and Policy and Advocacy.

About the role

Your challenge will be to help us achieve our strategic goals by generating income from trusts and foundations of a wide range of sizes and interests that are new to Shelter. Indeed, you’ll act as an external face for Shelter Scotland as you cultivate and manage donor relationships with a variety of organisations. Along the way, you’ll work alongside a Senior Trusts and Foundations Manager and be fully supported by an experienced fundraising team and senior managers in front line services. In short, we’ll rely on you to generate vital income and meeting agreed financial targets from a personal portfolio of funders and projects.

About you.

Proactive, enterprising and systematic in approaching funders and great at engaging with, and managing, internal stakeholders, you’re excited by the prospect of making a significant impact for the UK’s leading housing and homelessness charity? You also have experience of working closely with delivery teams to identify core services that are attractive to a particular funder, or design new projects that are a strategic priority for that service. A flair for planning, writing and project-managing new large-scale, multi-year applications is important too. And, when it comes to liaising with colleagues across our High Value Partnerships team in order to maximise income opportunities, again, we’ll rely on you.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £19,821
  • Edinburgh Nicolson Street
  • Closing 16th August 2021

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

*This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £17,290 pro-rata
  • Glasgow – Union Street
  • Closing 23rd August 2021

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Union Street, Glasgow. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Senior Adviser

  • Full time
  • £28,390
  • Edinburgh (remote initially, flexible working considered, although some office attendance will be required)
  • Closing 9th September 2021

Are you an ambitious, collaborative and organised individual looking for an exciting and highly rewarding new career opportunity where you can help affect real change? If so, join our inclusive and supportive team at Shelter as a Senior Adviser and play a key role in our future.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland provides a free telephone helpline and has advice and support hubs located in Glasgow, Dundee, Aberdeen and Edinburgh, providing a range of services including money and debt advice and legal advocacy and representation. The Edinburgh Hub comprises the Hub Manager, Senior Adviser and four Advisers. A Senior Development Worker and Development worker deliver Time for Change, an involvement project for people with lived experience of housing and homelessness issues.

About the role

This exciting opportunity will see our Senior Adviser ensure the smooth operational management of Hub Advice Services and to help drive wider change within our communities, under the Base for Change strategy. This will involve participating in the development of the Community Hub as a Base for Change in the local community, recognising and responding to local issues and collaborating internally and externally to achieve systemic change. You will deliver a professional, impartial and outcome-focused advice service to Shelter clients and give full advice on different areas of law, including homelessness and housing, welfare and housing benefits, and debt advice. You will also be expected to provide line management and mentoring support to up to three advisers and assist with quality assurance, while taking on more complex advocacy and delivering non-advice-giving activities are also essential duties.

About you

To secure this pivotal role, you will have a proven record of advice work with a specific focus on housing issues, while experience of money and debt and/or welfare benefits is desirable. An excellent communicator, both verbal and written, you will also have strong leadership, communication, organisation and time management skills, plus be able to type, use case management systems and Microsoft Office applications, including Word, Excel, email and internet. A proactive, flexible and professional approach to your work is also vital.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £17,290 pro-rata
  • Dundee
  • Closing 17th September 2021

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Perth Road, Dundee. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Adviser – Housing

  • Full time
  • £23,848
  • Glasgow
  • Closing 16th September 2021

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Glasgow area.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

This role is based at our Glasgow Community Hub. Our Community Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services and local projects - including money and debt advice and legal advocacy and representation. Shelter Scotland also provides a free online and telephone housing advice to anyone in Scotland.

Through advice giving, community engagement and working in partnership (internally and externally), the Glasgow Community Hub aims to help people and communities tackle the root causes of homelessness and bad housing to achieve positive change.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to Shelter Scotland clients whilst working to Shelter and national Quality Standards.

• You will give advice on housing, homelessness, money and debt and welfare benefits and specialist casework related to these areas.

  • You will undertake specialist advocacy work with the support of solicitor-based services where appropriate.
  • You may be required to represent clients at reviews, tribunals and appeals (relevant training provided)
  • You will contribute to local and national policy and practice change activity and campaigning.
  • You will work in the community as required delivering a range of activities to support our change making work.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £17,290 pro-rata
  • Edinburgh - Stockbridge
  • Closing 14th September 2021

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Stockbridge, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager - Mobile

  • Part time
  • Sessional
  • Edinburgh
  • Closing 26th September 2021

We're looking for an inspirational people person to join us as an Assistant Manager and work in some of our shops in Edinburgh, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager - Mobile (14hrs pw)

  • Part time
  • Sessional
  • Edinburgh
  • Closing 26th September 2021

We're looking for an inspirational people person to join us as an Assistant Manager and work in some of our shops in Edinburgh, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.

This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Senior Content Owner

  • Full time
  • £32,758
  • Edinburgh or Glasgow
  • Closing 23rd September 2021

Are you a champion of user-focused design and a systematic thinker? Do you have good management skills and extensive experience of creating and producing digital content that's accessible and usable for the end user? Then join Shelter Scotland as a Senior Content Owner and you could soon be playing a vital role at the heart of our digital team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Right now, we're busy working with users of our online advice services and people across the organisation to make our services and information simpler, clearer and faster. To do that effectively we need someone like you to lead the team that creates and maintains high-quality, user-focused content. This role will see you develop, deliver and drive the content strategy for our digital advice basing your decisions on user needs and research. You'll manage a team of content designers and have access to a developer and user experience designer, as well as a range of digital professionals such as planners, developers, UX, and service designers as, together, you deliver high-quality multi-media content.

About you

Someone who champions user-focused design and prides themselves on their systematic thinking, you're used to managing a multi-disciplinary team, taking responsibility for the quality of the work of others and providing constructive feedback. You have good knowledge of service design and agile processes, plus you have a good understanding of Search Engine Optimisation. What's more, you're used to leading and running workshops, have a proven ability to take complex language and processes and make them simple to understand and are able to explain your decisions clearly, based on evidence. And, when it comes to being a successful advocate for the needs of the user to inform content design, again you tick all the boxes.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Senior Philathropy Manager

  • Full time
  • £37,999
  • Home working until late Autumn 2021 - flexible working after that between home and office in Edinburgh
  • Closing 26th September 2021

Do you have proven experience of soliciting five and six figure donations from high net worth individuals or working with high net worth clients in a private sector role, plus a real desire to play your part in fighting one of the country’s biggest social issues? Then join Shelter Scotland as a Senior Philanthropy Manager and you could soon be making the most of your skills at the heart of our High Value Partnerships Philanthropy team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet thousands of people across Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Crucial to achieving our charitable mission, High Value Partnerships raises over £20 million a year through relationships with high-net-worth individuals, legacy pledgers, trusts, the Big Lottery Fund and major businesses. Sitting at the heart of the team is an events programme that acts as a platform for cultivation and stewardship of high value relationships. The Philanthropy team develop relationships with high level individual donors and are responsible for securing major gifts with a focus on five, six and seven figure gifts. We also have ambitious plans to significantly grow income to over £3 million a year and are looking for a proactive individual to play a pivotal role in our fundraising success in Scotland.

About the role

Our philanthropy programme in Scotland has developed significantly over the last three years, and there’s now a solid foundation to build on quickly. As the sole major donor fundraiser in Scotland, you’ll need to split your time between managing a warm portfolio of donors, building a pipeline of new relationships and engagement products to secure future growth and providing inspiring, supportive line management to a Philanthropy Executive. All the while, you’ll be supported by an experienced and energetic fundraising team and colleagues in front line services, campaigns and finance. There will also be opportunities to meet with your service delivery and advocacy colleagues to learn more about our work, so that you feel immersed and able to inspire donors to give.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

A great opportunity to make a significant impact for the leading housing and homelessness organisation in the UK, you’ll also be able to help us take philanthropy fundraising to new heights in Scotland. To succeed, you’ll need a proven relevant background, a proactive and enterprising nature and a truly engaging approach. An understanding of donors’/potential donors’ philanthropic goals is essential too, as is the ability to manage and influence internal stakeholders. In addition to excellent communication and relationship-building skills and a confident approach to donor management., you’ll also need to bring lots of initiative and the collaboration skills to proactively identify opportunities and see them through to delivery.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Communications Executive

  • Full time
  • £29,924
  • Edinburgh
  • Closing 10th October 2021

Do you have a good track record in media work, for example as a media officer, journalist or in a related role, plus relevant experience of using digital channels and a real desire to play your part in fighting one of the country’s biggest social issues? Then join Shelter Scotland as a Communications Executive and you could soon be making the most of your skills within our Communications team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

You will be part of the Communications team which sits in our Communications & Engagement function at Shelter Scotland and brings the purpose of our organisation to life; ensuring our messages get to the right people at the right time. The team is made up of our Communications Manager, Communications Executive, Digital Communications Executive and a Content Producer and works very closely with our Marketing, Brand and Supporter Mobilisation team members to develop Communications including social media to both reach and target our key audiences.

About the role

If the chance to get involved in developing and driving forward internal and external communications activity to support the delivery of a major charity’s strategic objectives sounds like a challenge you’d relish, read on. Right now, we’re looking for a self-motivated and creative individual to work closely with our Communications Manager to develop and drive forward our external communications activity. Whoever takes up the challenge will also be responsible for managing Shelter Scotland’s relationship with the local, regional, national and trade media, both reactively and proactively, in order to support our objectives. Fair to say then, this is a great opportunity to further develop while playing a crucial role within our comms team.

About you

To succeed, you’ll need proven experience of working within a communications team and a sound understanding of developing and delivering campaigns and managing content across a range of different platforms, and for different audiences. You’ll also need to be confident in your ability to deliver every aspect of the communications journey, including digital, local and regional print, broadcast, online and social media across multiple channels. Great at communicating digitally, verbally and on paper, as well as with a wide range of stakeholders. Identifying and developing opportunities through audience-led communication activities comes naturally to you. What’s more, you’re a competent user of Microsoft Word and Excel and used to using databases for recording and reporting purposes.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £17,290 pro-rata
  • Edinburgh – Morningside
  • Closing 17th October 2021

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Morningside, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £18,688
  • Broughty Ferry, Dundee
  • Closing 15th October 2021

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

*This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

Experience of managing a team of staff and or volunteers, including recruitment and development of that team

Experience of providing excellent customer service, preferably in a face-to-face role

Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Co-optee - Volunteer Role

  • Management Board
  • Unpaid
  • Home based - 4 committee meetings a year and one full away day - usually in person in Edinburgh
  • Closing 7th November 2021

Are you passionate about challenging social injustice? If you are and want to help Shelter Scotland deliver our strategic purpose and objectives, we would love you to join us as a Co-optee.

Shelter Scotland believes home is everything. Our strategic purpose is to defend the right to a safe home. Our enemy is social injustice.

Shelter Scotland provides information and advice online and through our national Helpline, backed up by specialist legal advice and advocacy. We have Community Hubs in each of Scotland’s 4 largest cities, engaging with communities and partners to understand local issues and to work together to take action on the problems that matter the most. We defend housing rights and ensure every story we hear about the housing emergency counts towards our fight for home: the nationwide movement we are building to demand social housing.

Do you have experience and knowledge in at least one of the following areas?

• The operating environment for third sector organisations in Scotland;

• Social policy work and the policy landscape in in Scotland – an understanding of housing policy specifically would be advantageous;

• Fundraising and income generation for third sector organisations;

• Organisational culture change (experience in inclusion & diversity and anti-racism work will be an advantage).

If you do, we would love to hear from you.

About the role

Shelter Scotland is a Directorate of Shelter and the Shelter Scotland Committee is a sub-committee of Shelter’s UK Board of Trustees, providing devolved governance for Shelter Scotland. The Committee ensures there is dedicated oversight, support and specialist scrutiny of Shelter’s work in Scotland. Three members of the Committee are also UK Board Trustees and the remaining members are co-optees.

Shelter Scotland is recruiting two co-optees, to replace existing Committee members who are due to retire from the role at the end of 2021. This is an exciting time for Shelter Scotland, with our new Strategic Plan for 2022 to 2025 in the final stages of development. Your role would be to provide support and scrutiny for the work of the Shelter Scotland Executive Team in their work to deliver the Strategic Plan.

Shortlist
This vacancy has now closed

Adviser – Housing Debt & Welfare Benefits

  • Full time
  • £23,847
  • Dundee
  • Closing 9th November 2021

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Dundee area.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Dundee hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients which will include providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Part-time Assistant Shop Manager (Edinburgh)

  • Part time
  • £17,290 pro-rata
  • Edinburgh – Morningside
  • Closing 15th November 2021

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Morningside, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Part-time Assistant Shop Manager (Stirling)

  • Part time
  • £17,290 pro-rata
  • Stirling
  • Closing 15th November 2021

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Stirling. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £18,688
  • Edinburgh, Tollcross
  • Closing 17th November 2021

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

*This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Development Worker – Time for Change Project

  • Full time
  • £23,847
  • Edinburgh (remote initially, flexible home working will be considered, some office time & in person outreach will be required)
  • Closing 28th November 2021

Do you have experience of working with people in an advice or support capacity? Then join Shelter Scotland as a Development Worker and you could soon be playing a key role within a vital initiative aimed at tackling homelessness and housing issues in Edinburgh.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland operates four Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen, each offering a range of advice and support services linked to our campaigning, volunteering and fundraising activities. One of those services is Time for Change - our core methodology for the involvement of people with lived experience in our work that has now been embedded across each community hub. Its focus is on identifying issues facing homeless people in their locale and, through involvement and wider consultation, co-producing the design and delivery of a local response to tackle those issues. This is your opportunity to be part of its future.

About the role

As well as supporting the development and delivery of Time for Change in Edinburgh, we’ll rely on you to support the wider work of the project, including outreach, rights awareness and consultation. You’ll also need to build relationships with individuals with lived experience, help grow a group of peers and provide continuous support and encouragement. Consulting with individuals and key stakeholders across the city to determine ‘what better looks like’ will be important too. And, when it comes to developing relationships with relevant external agencies, again, we’ll count on you. Helping to design and develop plans and processes to manage the initiative and sharing knowledge and information throughout the project are all part and parcel of this interesting and challenging role.

About you

The success of the project is dependent on assertive outreach, so you’ll need to be a confident individual with great communication skills, who can self-manage and self-motivate. The ability to work with a variety of stakeholders and deal effectively with change is also essential, as is a proactive, client-focused and collaborative approach, great relationship building skills and respect for others’ opinions. Housing and homelessness work experience isn’t essential, but you’ll need to bring a passion for Shelter Scotland’s issues and be willing to learn and gain experience to provide advice on all areas of housing, homelessness, money and debt and welfare benefits.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Adviser – Housing, Debt & Welfare Benefits

  • Full time
  • £23,847
  • Dundee
  • Closing 24th November 2021

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Dundee area.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Dundee hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients which will include providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Full time
  • £23,847
  • Glasgow
  • Closing 16th December 2021

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland TOAS provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing and welfare benefits law, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £19,821
  • Edinburgh, Nicholson Street
  • Closing 24th January 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

Experience of managing a team of staff and or volunteers, including recruitment and development of that team

Experience of providing excellent customer service, preferably in a face-to-face role

Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Regional Manager – Door to Door Fundraising

  • Full time
  • £31,320
  • Glasgow
  • Closing 3rd February 2022

Do you have proven experience of managing Direct Dialogue teams and a commitment to providing excellent customer service and supporter care? Then join Shelter as a Regional Manager – Door to Door Fundraising and you could soon be playing a key role in helping us grow our Scotland Door to Door region.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

We’ve been operating face-to face teams across London and Scotland and in-house D2D teams in London, Manchester, Liverpool and Scotland, since 2004. The in-house team’s focus is on getting quality new supporters and, together with F2F & D2D fundraising, we deliver around 85% of Shelter’s new regular giving supporters. This is your chance to be part of our ongoing success.

About the role

The challenge here will be to ensure high quality fundraising and deliver robust people management to our fundraising staff in the Glasgow region. As well as engaging in field work and recruiting and motivating staff, you’ll be responsible for effectively managing standards and performance across the region and seeing that regional plans are delivered and financial and non-financial targets routinely met. Facilitating the first-class management, development and training of the regional team to ensure we retain individuals will be important too, as will producing timely and informative reports when required. And, when it comes to ensuring compliance, liaising with external suppliers and contacts or providing analysis against performance, again, we’ll count on you.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you.

A proactive, enthusiastic and dedicated fundraising manager, you have a proven ability to meet income targets, provide effective leadership and management, set standards, inspire others and ensure effective and transparent structures and processes are adhered to. You also have the communication skills it takes to develop networks and build alliances and work effectively with internal and external partners, service providers and agencies alike. Experience of challenging the status quo to enable progress is essential too, as is sensitivity to others needs and a genuine interest in their views. In short, you have everything it takes to work in the context of a national strategy and implementation plan to achieve the ongoing expansion and performance of an in-house Direct Dialogue operation.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Senior Philanthropy Manager

  • Full time
  • £37,999
  • Home working in line with Government guidance - flexible working after that between home and office in Edinburgh
  • Closing 8th February 2022

Are you an experienced Fundraiser with a track record of generating five and six figure donations from high-net-worth individuals? Or do you have demonstrable experience of working with high-net-worth clients in a private sector role and are looking to work with one of the UKs leading charities?

At Shelter Scotland we are looking for a Senior Philanthropy Manager to play a crucial role in the maintaining the success of our high performing Philanthropy team.

About you

This is a great opportunity for an experienced Fundraiser or Relationship Manager to make a significant impact on our Philanthropy fundraising at Shelter Scotland. However, we’re keen to offer a development opportunity to an individual with demonstrable related experience and the required skills.

You will have:

• Excellent communication and relationship-building skills, with a confident approach to donor management.

• A proactive, enterprising, and personable approach. You will be able to demonstrate your understanding of individuals’ philanthropic goals, and be able to engage, manage and influence internal stakeholders.

• Confidence using your initiative and collaboration skills, with the ability to proactively identify new opportunities

• Experience in soliciting five and six figure donations from high-net-worth individuals or working with high-net-worth clients in a private sector role.

• Experience of line management and supporting the development of a direct report, or the willingness to learn.

About the role and the team

Our philanthropy programme in Scotland has developed significantly over the last three years; this role will be responsible for managing a warm portfolio of donors and building a pipeline of new relationships. You will be attracting new major donors through new products and events, deepening their relationships with us to inspire loyalty to our work tackling homelessness. As the sole major donor Fundraiser in Scotland, supported by a warm and engaged wider team, you will have opportunities to work closely with your service delivery and advocacy colleagues at Shelter Scotland which will enable you to immerse yourself and connect closely with potential donors.

The Senior Philanthropy Manager (Scotland) will be responsible for inspiring and supportive line management of one Philanthropy Executive who manages their own portfolio of donors across England and Scotland.

The Philanthropy team are high performing, experienced and energetic. Joining as the Senior Philanthropy Manager (Scotland) you will benefit from working together closely to achieve our ambitious plans. We will be growing our income to over £3 million a year, which this role is key to making a reality.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help

Shortlist
This vacancy has now closed

Top job! Head of Community - Scotland

  • Full time
  • £50,000
  • Scotland (home or office based but some travel around Scotland will be required. Office locations: Edinburgh, Glasgow, Dundee, Aberdeen)
  • Closing 14th February 2022

Are you a strategic thinker? Do you believe that change can be realised through the work of local communities? Do you want to work with one of the UK’s leading housing and homelessness charities? Then join Shelter Scotland in this Head of Community role.

About the role and team

The Head of Community is a senior manager within Shelter Scotland, holding responsibility for Shelter Scotland’s Community Hub and Volunteering programmes. In this role you will be required to lead and inspire a team of managers to deliver high quality, integrated community responses to local housing and homelessness issues.

They will achieve this by successfully influencing internal and external stakeholders to ensure that the Communities Strategy is high on the agenda, making sure that local community hubs are utilised as a space where change is realised, and activities contribute to the achievement of Shelter Scotland’s strategic plan.

Acting as a member of the leadership team, supported by the Director, two Assistant Directors and four Head of departments, the team will develop, manage and coordinate their teams to deliver against agreed local and strategic outcomes.

About you

You will be strategically driven, with strong management skills and a desire to make a real difference through the power of community in Scotland.

You will also have:

  • Experience of representing and advocating for an internal team within strategic decision making across an organisation
  • Demonstrable experience of leading and developing a team of managers, supporting them, and more widely, their direct reports
  • Strong influencing skills, with the ability to influence stakeholders at all levels
  • Excellent communication skills, with the ability to connect with individuals in an accessible and engaging manner.

About Shelter

A home is a fundamental human need. Yet millions of people across Britain struggle daily with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, motivated individuals who are passionate about our cause to join us at this exciting time.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Part time
  • £17,290 pro-rata
  • Glasgow, Union Street
  • Closing 16th February 2022

We’re looking for an inspirational people person to join us as an Assistant Manager in our shop in Glasgow Union Street. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Community Manager - North

  • Full time
  • £43,180
  • North East of Scotland
  • Closing 15th February 2022

Do you have a good understanding of the issues experienced by those impacted by bad housing and homelessness, plus a proven ability to manage and deliver contracts, partnerships or services and support and line manage staff? Then join Shelter Scotland as Community Manager - North and you could soon be playing the role of local strategic leader, responsible for achieving and maximising the outcomes and local impact of our Community team’s work.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of the wider Shelter Scotland Operations Directorate, our Communities team leads our targeted work with communities and shared experience to tackle the root causes of bad housing and homelessness. We currently have three locality teams in the North, East and West of Scotland, plus a Volunteering team. There are also four key hub sites located in Aberdeen and Dundee (North), Edinburgh (East), and Glasgow (West). Whoever joins us will cover the North region.

About the role

This key role involves leading our fight for a home with, and within, communities, and ensuring the effective delivery of our strategy to tackle the root causes of bad housing and homelessness in defined communities. Indeed, we’ll rely on you to raise awareness of our expertise and potential to collaborate on key local housing and homelessness issues locally in Aberdeen and Dundee. As well as leading a multidisciplinary team, you’ll be responsible for driving and working across a number of projects and priorities, including operational and project planning, budget setting and management, contract management, and partnership work. Essentially, you’ll ensure that the experiences and housing priorities of your local communities inform local operations, activity planning and delivery within your target locality areas. Along the way, you’ll need to engage and influence local stakeholders, advocate for and achieving change and ensure people with lived experience of homelessness are involved in advocacy, activism and campaigning activity.

About you

An experienced operational manager who’s used to identifying, driving and contributing to strategic development opportunities, you’re adept at externally facing engagement and influencing work, including in local networks and partnerships. What’s more you have excellent leadership and stakeholder engagement skills and are used to managing budgets and financial reports. The ability to proactively develop and maintain key relationships and take a strategic approach to developing new ones is important too, as is ensuring that these are aligned with local strategic priorities. Analysing, interpreting and presenting data, evidence and insight to manage performance, enable continuous improvement and identify and implement systems change comes naturally to you too, as does the ability to understand and apply relevant health and safety, safeguarding and data protection legislation and policy.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Part Time Assistant Shop Manager

  • Part time
  • £17,290 pro-rata
  • Edinburgh, Nicolson Street
  • Closing 28th February 2022

We're looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our shop in Nicolson Street, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Development Worker

  • Full time
  • £23,847
  • Dundee
  • Closing 6th March 2022

Do you have proven experience in participation, community engagement and/or development work plus an understanding of the community that enables you to facilitate and promote local community empowerment? Then join Shelter Scotland as a Development Worker and you could soon be playing a key role within a vital initiative aimed at tackling homelessness and housing issues in the Dundee locale.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland operates four Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen, each offering a range of advice and support services linked to our campaigning, volunteering and fundraising activities. One of those services is Time for Change - our core methodology for the involvement of people with lived experience in our work that has now been embedded across each community hub. Its focus is on identifying issues facing homeless people in their locale and, through involvement and wider consultation, co-producing the design and delivery of a local response to tackle those issues. This is your opportunity to be part of its future.

About the role

As well as supporting the development and delivery of Time for Change in Dundee, we’ll rely on you to support the wider work of the project, including outreach, rights awareness and consultation. You’ll also need to build relationships with individuals with lived experience, help grow a group of peers and provide continuous support and encouragement. Consulting with individuals and stakeholders across the city to determine ‘what better looks like’ will be important too. And, when it comes to developing relationships with relevant external agencies, again, we’ll count on you. Helping to design and develop plans and processes to manage the initiative, collecting and collating service user data and sharing knowledge and information throughout the project – all are part and parcel of this interesting and challenging role.

About you

The success of the project is dependent on assertive outreach, so you’ll need to be a confident individual with great communication skills, who can self-manage and self-motivate. The ability to work with a variety of stakeholders and deal effectively with change is also essential, as is a proactive, client-focused and collaborative approach, great relationship building skills and respect for others’ opinions. Housing and homelessness work experience isn’t essential, but you’ll need to bring a passion for Shelter Scotland’s issues and be willing to learn and gain experience to provide advice on all areas of housing, homelessness, money and debt and welfare benefits.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Lead Product Owner

  • Full time
  • £43,500
  • Shelter provides flexibility to allow home-based, Shelter Office-based, or a combination of the two although you will be required to attend regular meetings across Shelter Scotland.
  • Closing 20th March 2022

Do you want to be part of a team that helps over a million people each year by delivering first-class design, content, products and services, in an agile, iterative and data-driven manner?

Do you want to work for one of the UK’s leading housing and homelessness charities?

What we’re looking for

You will:

  • Have experience in product development, including facilitating ideation and scoping.
  • Have an understanding of how user-focussed digital products and services can improve people’s lives, and a desire to create the most helpful products for people struggling with bad housing or homelessness, for people who want to take action around the housing emergency and for those who want to donate to our cause.
  • Have experience in a specialist digital product role in a digital agency or in-house for an online business
  • Have an interest in learning about evidence-driven strategic planning.
  • Have experience of agile planning, demonstrating experience with a range of tools and techniques.
  • Advocate for a particular approach while building constructive relationships.

About the role and team

We work together. You'll be expected to lead the team and work with wider teams, on all and any of our projects and products. Sometimes at a moment's notice. That could mean working with Product Owners and Managers, developers, designers, policy specialists, legal teams, senior management - anyone you need to, to produce world-class online products and services.

Rule one is to start with user needs. We create digital products and services that help people solve their housing-related issues. We’re working with users of our online advice services and people across the organisation to make our services and information simpler, clearer, and faster.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle daily with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction.

Above all we seek a transformation in housing policy, including investment in homes people on low incomes can actually afford – an investment that has been missing for decades and from all political parties, so that now the human cost has become intolerable.

Shelter has made a specific commitment to becoming an Anti-Racist organisation and seeks to put race equity at its core, not being afraid to identify, challenge and address interpersonal, institutional, and systemic racism.

Shortlist
This vacancy has now closed

Development Worker

  • Full time
  • £27,896
  • Dundee
  • Closing 27th March 2022

*This is the revised salary rate effective from 1st April 2022 – anyone who joins before this date will be subject to the current salary rate of £23,847 pending this increase taking effect

Do you have proven experience in participation, community engagement and/or development work that enable you to facilitate and promote local community empowerment? Then join Shelter Scotland as a Development Worker and you could soon be playing a key role within a vital initiative aimed at tackling homelessness and housing issues in the Dundee locale.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland operates four Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen, each offering a range of advice and support services linked to our campaigning, volunteering and fundraising activities. One of those services is Time for Change - our core methodology for the involvement of people with lived experience in our work that has now been embedded across each community hub. Its focus is on identifying issues facing homeless people in their locale and, through involvement and wider consultation, co-producing the design and delivery of a local response to tackle those issues. This is your opportunity to be part of its future.

About the role

As well as supporting the development and delivery of Time for Change in Dundee, we’ll rely on you to support the wider work of the project, including outreach, rights awareness and consultation. You’ll also need to build relationships with individuals with lived experience, help grow a group of peers and provide continuous support and encouragement. Consulting with individuals and stakeholders across the city to determine ‘what better looks like’ will be important too. And, when it comes to developing relationships with relevant external agencies, again, we’ll count on you. Helping to design and develop plans and processes to manage the initiative, collecting and collating service user data and sharing knowledge and information throughout the project – all are part and parcel of this interesting and challenging role.

About you

The success of the project is dependent on assertive outreach, so you’ll need to be a confident individual with great communication skills, who can self-manage and self-motivate. The ability to work with a variety of stakeholders and deal effectively with change is also essential, as is a proactive, client-focused and collaborative approach, great relationship building skills and respect for others’ opinions. Housing and homelessness work experience isn’t essential, but you’ll need to bring a passion for Shelter Scotland’s issues and be willing to learn and gain experience to provide guidance on housing, homelessness, money and debt and welfare benefits.

Shortlist
This vacancy has now closed

Empty Homes Partnership Officer

  • Full time
  • £33,740
  • Edinburgh
  • Closing 20th April 2022

Do you have a strong working knowledge of the housing policy landscape in Scotland and, ideally, familiarity with empty homes work? Then join Shelter Scotland as an Empty Homes Partnership Officer and you could soon be proactively supporting a Scottish Government funded project aimed at bringing long term empty properties back into use.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communication & Policy Department, the Scottish Empty Homes Partnership (SEHP) aims to enable private sector empty homes to be brought back into use across Scotland. The Partnership achieves this through a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It is also home to the national Empty Homes Advice Service - a public facing advice line for owners of empty homes as well as anyone concerned about empty property in their area.

About the role

As Empty Homes Partnership Officer, you’ll be responsible for supporting the Scottish Empty Homes Officer Network - an established network of Empty Homes Officers working across councils in Scotland. We’ll also rely on you to work to maintain and develop new partnership links with others that have an interest in bringing empty homes back into use, including community groups, housing associations and third sector partners. Encouraging and influencing Councils to mainstream empty homes work within their existing service will be important too, as will gathering evidence on opportunities and barriers to bringing empty homes back into use. And, when it comes to setting out specific learning lessons and recommendations for future sector development, again, we’ll look to you to deliver.

About you

To succeed, you’ll need a relevant background and a real desire to help bring positive change to the Scottish housing landscape. You’ll also need a demonstrable track record of developing and delivering training and a proactive approach to analysing and sharing best practice. Strong communication skills, including the ability to influence others, is also required, together with commercial awareness, lots of initiative, great problem solving skills, the ability to work collaboratively and respect for others opinions.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

*This is the revised salary rate effective from 1st April 2022 – anyone who joins before this date will be subject to the current salary rate of £32,758.24 pending this increase taking effect.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Regional Community Fundraiser

  • Full time
  • £30,822
  • The Edinburgh Hub / Some home working & being out in the community
  • Closing 8th May 2022

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing the community fundraising strategy in Edinburgh and the East of Scotland is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers and building local events for Edinburgh and the East.

You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter & Shelter Scotland and its work to provide a high standard of stewardship to add value to current and new Shelter fundraisers and volunteers.

Working in the best interests of the charity by contributing to wider fundraising teams' goals whenever possible will be important too. Put simply, you’ll do everything you can to generate more income and attract new long-term supporters.

At the moment the Edinburgh Hub is undergoing a refurb so we will be working at home as well as being out and about within our Community, there will be some expectation once the Hub is back open to work from the Hub. Shelter and Shelter Scotland currently have a Ways of Working framework with the Hub going forward, to see what is possible around working at the Hub, being out in the community and working at home.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will be a positive ambassador for Shelter & Shelter Scotland. You’re a brilliant communicator written and verbally and you are driven. We are looking for someone who has ambition to grow local events as well as community volunteering groups.

As this role is all about engaging with the community, it does involve some travel around the region so you will need a car or access to a vehicle, for which an essential car user allowance is paid. Due to the nature of the role, sometimes there will be evening and weekend work, which is reimbursed via our TOIL system.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We will be sharing interview questions as well as a task with those candidates shortlisted for an interview 3-4 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Central Support Manager - Scotland

  • Full time
  • £39,139
  • Flexible on location – home-based, Shelter Office-based, or a combination of the two although you will be required to attend meetings at Shelter Scotland offices
  • Closing 12th May 2022

Are you a collaborative, driven and influential individual with strong and effective management experience? If so, Shelter has an exciting opportunity for a Central Support Manager to join us, where you will provide effective leadership to Shelter Scotland’s Business Support Team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Our successful candidate will lead the Shelter Scotland’s Business Support Team within the Scotland Directorate, Operations Department to enable the delivery of Shelter Scotland’s strategic plan, prioritising Health and Safety, site management, administrative support and financial processing. Working alongside colleagues in the Operations Department, you will also manage Directorate support, which enables the effective functioning of Shelter Scotland, including project and contract management support in line with strategic priorities, as well as ensuring the appropriate strategic and business planning tools and techniques are applied and co-ordinated across the Directorate.

We will count on you to research, develop and cost proposals in line with Shelter Scotland’s strategic plan and lead the end to end Bid Approval Process for Shelter Scotland, while collaborating to embed a culture of Continuous Improvement, Development and Innovation and overseeing the design and development of an evaluation process linked to the Directorate Outcomes Framework are also vital elements of this pivotal role.

About you

To make this exciting opportunity yours, you'll need management experience, ideally in an operational management role or in a business support and/or business development environment, and an understanding of procurement and commissioning processes. You will also have demonstrable relationship management expertise and confidence in dealing with decision makers, plus experience of managing projects, including the ability to demonstrate the application of project management tools and methods. Excellent interpersonal, relationship-building and communication skills, both verbal and written, are essential but, above all, you must have a flexible, professional and proactive approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Marketing Executive

  • Full time
  • £30,822
  • Home or office based
  • Closing 6th June 2022

Are you an expert at coordinating and delivering marketing projects to increase brand awareness and drive engagement? With proven digital marketing experience, including email marketing, could you encourage supporters to act to drive long lasting change? Then join Shelter Scotland as a Marketing Executive and you could soon be playing an important role in helping us deliver on our ambitious strategy to end the housing emergency.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Engagement team at Shelter Scotland, the Marketing and Engagement team includes a Supporter Mobilisation Manager, Senior Marketing and Brand Executive and Marketing Executive. The team work to deliver on Shelter Scotland’s’ ambitious strategy by leading targeted marketing activities to drive acquisition and engagement both locally and nationally.

About the role

As Marketing Executive, we’ll look to you to use your expertise to coordinate and deliver marketing projects that increase brand awareness and drive engagement with key Shelter Scotland audiences. You’ll be integral to ensuring we have a critical mass of people providing their voice in support of our work by encouraging new and existing supporters to act to address the housing emergency in their communities. Along the way, you’ll need to work closely with a Senior Marketing and Brand Executive to strengthen our digital marketing and promote key campaigns on paid channels. You’ll also need to use mass-mobilisation to achieve supporter growth and depth to win campaigns and achieve long-term change. Put simply, this role is all about doing all you can to drive engagement with key Shelter Scotland campaigns, products and activities.

About you

Already with some relevant experience of delivering quality marketing products under your belt, you’re knowledgeable about integrated channel planning and familiar with at least some of the following: display, PPC, SEO and social media advertising. What’s more, you’re confident about managing a brand and working with stakeholders to ensure compliance and have a proven ability to assess the impact of marketing work. A good team player and all-round communicator, great relationship building skills are important too, as is the confidence to challenge the status quo and come up with new ideas where appropriate. Crucially, you must be willing to either be based in one of our offices or work from home and travel to a Shelter Scotland office regularly..

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Part time
  • £27,896 pro-rata
  • Glasgow
  • Closing 14th June 2022

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing cases, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Mobile Assistant Shop Manager – East Scotland

  • Full time
  • £19,305
  • Shelter Shops, surrounding East Scotland Area
  • Closing 15th June 2022

We're looking for an inspirational people person to join us as an Assistant Manager and work in some of our shops in East Scotland, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Morningside, Edinburgh
  • Closing 15th June 2022

We’re looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our Stirling shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Edinburgh, Stockbridge
  • Closing 15th June 2022

We’re looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our Stirling shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Stirling
  • Closing 15th June 2022

We’re looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our Stirling shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Shortlist
This vacancy has now closed

Digital Communications Executive

  • Full time
  • £30,822
  • Edinburgh
  • Closing 22nd June 2022

Has your excellent understanding of the digital communications landscape been gained creating social media strategies and managing multiple channels? Then join Shelter Scotland as a Digital Communications Executive and you could soon be the person behind the Shelter Scotland brand on those channels.

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Our award winning Communications team promotes Shelter Scotland's brand and leads our public campaigning and digital communications to achieve change for those that do not have a safe, secure or affordable home in Scotland. Your challenge will be to develop and implement our social media strategy in order to increase online presence, support our drive to sign up supporters and help us build a movement around housing. As well as championing the use of digital channels and technologies to tell our story, we'll rely on you to analyse campaigns and provide guidelines, expert advice and support for colleagues too. And, when it comes to working across teams to develop engaging, creative and innovative platform specific content that enlightens audiences and promotes campaigns or brand-focused messages, again, we'll count on you.

About you

You'll need a proven relevant background that includes experience of using tools such as Google Analytics, Facebook Pixels and Insights platforms to draw actionable insights. You'll also need strong editing and writing skills suitable for each channel, e.g. from knowing how to write a successful tweet to using effective storytelling techniques. Well-organised, with the ability to prioritise and work across multiple projects simultaneously, you're creative, innovative, customer-focused and have the confident communication skills it takes to liaise effectively with people at all levels. And, if you have experience of using CRM systems, even better, though this is not essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our Communications team and be the change you want to see in society.

Shortlist
This vacancy has now closed

Marketing Executive

  • Full time
  • £30,822
  • Home or office based Scotland
  • Closing 20th June 2022

Are you an expert at coordinating and delivering marketing projects to increase brand awareness and drive engagement? With proven digital marketing experience, including email marketing, could you encourage supporters to act to drive long lasting change? Then join Shelter Scotland as a Marketing Executive and you could soon be playing an important role in helping us deliver on our ambitious strategy to end the housing emergency.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Engagement team at Shelter Scotland, the Marketing and Engagement team includes a Supporter Mobilisation Manager, Senior Marketing and Brand Executive and Marketing Executive. The team work to deliver on Shelter Scotland’s’ ambitious strategy by leading targeted marketing activities to drive acquisition and engagement both locally and nationally.

About the role

As Marketing Executive, we’ll look to you to use your expertise to coordinate and deliver marketing projects that increase brand awareness and drive engagement with key Shelter Scotland audiences. You’ll be integral to ensuring we have a critical mass of people providing their voice in support of our work by encouraging new and existing supporters to act to address the housing emergency in their communities. Along the way, you’ll need to work closely with a Senior Marketing and Brand Executive to strengthen our digital marketing and promote key campaigns on paid channels. You’ll also need to use mass-mobilisation to achieve supporter growth and depth to win campaigns and achieve long-term change. Put simply, this role is all about doing all you can to drive engagement with key Shelter Scotland campaigns, products and activities.

About you

Already with some relevant experience of delivering quality marketing products under your belt, you’re knowledgeable about integrated channel planning and familiar with at least some of the following: display, PPC, SEO and social media advertising. What’s more, you’re confident about managing a brand and working with stakeholders to ensure compliance and have a proven ability to assess the impact of marketing work. A good team player and all-round communicator, great relationship building skills are important too, as is the confidence to challenge the status quo and come up with new ideas where appropriate. Crucially, you must be willing to either be based in one of our offices or work from home and travel to a Shelter Scotland office regularly.

Benefits

We offer a wide range of benefits, including 30 days of annual leave plus bank holidays, flexible working practices, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Shortlist
This vacancy has now closed

Impact & Insight Officer

  • Full time
  • £33,740
  • Home/office based or hybrid, with travel to our Scotland offices
  • Closing 28th June 2022

Do you have proven business analysis experience, with a focus on evaluating and demonstrating impact, plus an interest in learning about evidence-driven strategic planning and delivery? Then join Shelter Scotland as an Impact & Insight Officer

and you could soon be playing an important role at the heart of our Operations department.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland is comprised of Operations and Communications & Advocacy. The Impact & Insight Officer role sits within the Central Support team, an enabling function within Operations. Central Support plays a key role in ensuring the smooth running of our day to day operations. They do this by providing efficient business support and crucial enabling activities like monitoring and evaluation and driving improvements in how we work. This is your opportunity to join them.

About the role

Your challenge? To lead the design, development and implementation of an evaluation process linked to a Directorate Outcomes Framework and monitoring progress against the delivery of strategic goals. Day-to-day, we’ll rely on you to lead specific workstreams to support impact analysis across the directorate in order to evidence the changes we’re making in society, so that our Fight for Home is evidence-led. Embedding and supporting evaluation methods and insight capture across our functions will be important too, as will supporting the upskilling of staff in data capture and insight and evaluation reporting and contributing to business case development. In short, you’ll help power the delivery of Shelter Scotland’s strategic plan.

About you

Your proven track record should include specific experience of evaluation methodology in practice and working with stakeholders at all levels of an organisation and in a variety of formats, including group workshop sessions. As comfortable generating process documentation and reports as you are advocating for a particular approach while building constructive relationships, experience of working with a variety of technologies such as Microsoft 365 and MS Dynamics is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £20,624
  • Shelter Shop - Aberdeen George Street
  • Closing 5th July 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £21,874
  • Edinburgh Nicolson Street
  • Closing 10th July 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

Shortlist
This vacancy has now closed

Community Fundraising Area Manager

  • Full time
  • £33,740
  • Flexible location and flexible working in Scotland – from home, from the office, or hybrid
  • Closing 7th July 2022

Do you have proven fundraising experience, a passion for proactive Community Fundraising and a real desire to be part of Shelter’s campaign against homelessness and for social justice? Then join us as Community Fundraising Area Manager and you could soon be playing an important role at the heart of our Community & Events team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Community & Events is made up of Community Fundraising, Challenge & Bespoke Events and Culture, Entertainment & Sports sub-teams. Together, we look after a wide variety of fundraising activities that encourage supporters to raise money and provide them with excellent support to do so. We’ve made a significant investment in Community Fundraising to grow the team from five in 2019 to 24 currently, despite the pandemic. That’s because increasing engagement in local communities is a central part of both our fundraising and organisational strategy. We now have 12 Regional Fundraisers across England and Scotland; a central Community Fundraising National Relationships team and a robust and supportive management team which, should you join us, you’ll be part of.

About the role

An exciting opportunity with lots of existing and new avenues to explore, you’ll have every chance to really make your mark. That’s because, we have a strategy in place, but there’s still lots to do - and you‘ll be key in developing what we do and how we do it, as well as leading direct reports and the wider team to deliver on your plans. One of your main challenges will be to develop an overarching Community Fundraising team strategy to ensure a clear plan of projected growth and agreed objectives over the next five years. We’ll also look to you to significantly increase Community Fundraising income by enabling the team to proactively engage key audiences and improve the supporter stewardship experience. Creating and delivering an annual budget, taking the lead role for key income streams or activities, helping to create new fundraising products and engaging and influencing key stakeholders – these are just some aspects of this interesting, varied and vital role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need to be creative, innovative and able to learn from failure as much as from success. The opportunity to lead, support, coach and empower a team to get out there and achieve success really appeals to you too. You’re also a great believer in putting the supporter experience at the heart of everything you do and eager to engage new and diverse audiences and build authentic relationships – both externally and internally. Adept at influencing and negotiating and great at carrying out detailed analysis or making data-driven decisions, you’re also resilient and, crucially, keen to create a strong, supportive and aspirational culture where the team are motivated by exceeding targets.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Shop Manager - Glasgow Union Street

  • Full time
  • £25,623
  • Glasgow Union Street
  • Closing 11th July 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

Experience of managing a team of staff and or volunteers, including recruitment and development of that team

Experience of providing excellent customer service, preferably in a face-to-face role

Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

Shortlist
This vacancy has now closed

Marketing Executive

  • Full time
  • £30,822
  • Home or office based - Scotland
  • Closing 3rd August 2022

Are you an expert at coordinating and delivering marketing projects to increase brand awareness and drive engagement? With proven digital marketing experience, including email marketing, could you encourage supporters to act to drive long lasting change? Then join Shelter Scotland as a Marketing Executive and you could soon be playing an important role in helping us deliver on our ambitious strategy to end the housing emergency.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Communications and Engagement team at Shelter Scotland, the Marketing and Engagement team includes a Supporter Mobilisation Manager, Senior Marketing and Brand Executive and Marketing Executive. The team work to deliver on Shelter Scotland’s’ ambitious strategy by leading targeted marketing activities to drive acquisition and engagement both locally and nationally.

About the role

As Marketing Executive, we’ll look to you to use your expertise to coordinate and deliver marketing projects that increase brand awareness and drive engagement with key Shelter Scotland audiences. You’ll be integral to ensuring we have a critical mass of people providing their voice in support of our work by encouraging new and existing supporters to act to address the housing emergency in their communities. Along the way, you’ll need to work closely with a Senior Marketing and Brand Executive to strengthen our digital marketing and promote key campaigns on paid channels. You’ll also need to use mass-mobilisation to achieve supporter growth and depth to win campaigns and achieve long-term change. Put simply, this role is all about doing all you can to drive engagement with key Shelter Scotland campaigns, products and activities.

About you

Already with some relevant experience of delivering quality marketing products under your belt, you’re knowledgeable about integrated channel planning and familiar with at least some of the following: display, PPC, SEO and social media advertising. What’s more, you’re confident about managing a brand and working with stakeholders to ensure compliance and have a proven ability to assess the impact of marketing work. A good team player and all-round communicator, great relationship building skills are important too, as is the confidence to challenge the status quo and come up with new ideas where appropriate. Crucially, you must be willing to either be based in one of our offices or work from home and travel to a Shelter Scotland office regularly.

Benefits

We offer a wide range of benefits, including 30 days of annual leave plus bank holidays, flexible working practices, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £19,374
  • Hamilton, South Lanarkshire
  • Closing 31st July 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £20,624
  • Glasgow
  • Closing 4th August 2022

This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Part-Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Glasgow, Union Street
  • Closing 8th August 2022

We’re looking for an inspirational people person to join us as a Part-Time Assistant Shop Manager in our Edinburgh Morningside Shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Shop Manager

  • Full time
  • £20,624
  • George Street, Aberdeen
  • Closing 10th August 2022

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Full time
  • £27,896
  • Glasgow
  • Closing 30th August 2022

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing cases, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Part Time Assistant Shop Manager

  • Part time
  • £19,305 pro-rata
  • Dundee
  • Closing 4th September 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Dundee store. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

What are the benefits? We offer a wide range of benefits, including 30 days annual leave (pro rata), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

About you

You will be an enthusiastic and engaged individual, looking for your next challenge. You’ll also:

  • Have fantastic customer service skills
  • Be keen to recruit and manage our brilliant Shelter volunteers
  • Be able to support the Shop Manager to maximise sales, meeting targets, and implement promotions
  • Be able to manage stock, including overseeing stock-room systems and stock display

About the role and team

As the Assistant Shop Manager, you will support the Shop Manager in all aspects of successfully running the Shelter Dundee store. You will play a key role in recruiting, training and supporting volunteers, and the development of a strong community focused shop team. Committed to representing Shelter in the local community, you will ensure that the team shares information about Shelter’s cause with all customers, volunteers, donors and potential Shelter clients.

The Assistant Shop Manager will be responsible, with the Shop Manager, for increasing sales and controlling costs, ultimately meeting sales targets successfully. You will play a key role in stock management and ensuring the shop is a safe, clean and happy environment for staff, volunteers and customers.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist
This vacancy has now closed

Assistant Shop Manager - Helensburgh

  • Part time
  • £19,305 pro-rata
  • Helensburgh
  • Closing 4th September 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Helensburgh store. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

What are the benefits?

We offer a wide range of benefits, including 30 days annual leave (pro rata), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

About you

  • You will be an enthusiastic and engaged individual, looking for your next challenge. You’ll also:
  • Have fantastic customer service skills
  • Be keen to recruit and manage our brilliant Shelter volunteers
  • Be able to support the Shop Manager to maximise sales, meeting targets, and implement promotions
  • Be able to manage stock, including overseeing stock-room systems and stock display

About the role and team

As the Assistant Shop Manager, you will support the Shop Manager in all aspects of successfully running the Shelter Dundee store. You will play a key role in recruiting, training and supporting volunteers, and the development of a strong community focused shop team. Committed to representing Shelter in the local community, you will ensure that the team shares information about Shelter’s cause with all customers, volunteers, donors and potential Shelter clients.

The Assistant Shop Manager will be responsible, with the Shop Manager, for increasing sales and controlling costs, ultimately meeting sales targets successfully. You will play a key role in stock management and ensuring the shop is a safe, clean and happy environment for staff, volunteers and customers.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager (Nicolson Street)

  • Part time
  • £19,305 pro-rata
  • Edinburgh, Nicolson Street
  • Closing 20th September 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our shop in Nicolson Street, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager (Dalry)

  • Part time
  • £19,305 pro-rata
  • Dalry, Edinburgh
  • Closing 20th September 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our shop in Dalry, Edinburgh. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Assistant Shop Manager

  • Full time
  • £19,305
  • Motherwell
  • Closing 5th October 2022

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our furniture shop in Motherwell. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist