Shelter Scotland
Shelter Scotland

Charity registered in Scotland SC002327

Are you passionate about Housing and ending Homelessness?

Shelter Scotland helps half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure, one day, no one will have to turn to us for help.  We’re here so no one has to fight bad housing or homelessness on their own.


Current vacancies

Shop Manager

  • Full time
  • £19,821
  • Hamilton (Quarry Street) South Lanarkshire
  • Closing 8th August 2021

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

*This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist

Regional Community Fundraiser

  • Full time
  • £29,924
  • Covering Glasgow and the West of Scotland – based at the Glasgow Hub with the option for some home working
  • Closing 15th August 2021

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing the community fundraising strategy in Glasgow and the West of Scotland is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers, local events, etc. You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter and its work and provide a high standard of stewardship to add value to current and new Shelter fundraisers and volunteers. Working in the best interests of the charity by contributing to wider fundraising teams' goals whenever possible will be important too. Put simply, you’ll do everything you can to generate more income and attract new long-term supporters.

At the moment this role is remote due to Covid-19 but, once the Glasgow Hub reopens, the department will be looking to develop the Ways of Working framework with the Hub going forward, to see what is possible around working at the Hub, being out in the community and working at home.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will be a positive ambassador for Shelter.

As this role is all about engaging with the community, it does involve some travel around the region so you will need a car or access to a vehicle, for which an essential car user allowance is paid.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shortlist

Trusts & Foundations Manager

  • Full time
  • £36,000
  • Edinburgh (flexible working considered)
  • Closing 5th August 2021

Are you confident in your ability to take on a portfolio of new funders of various sizes and at different stages of engagement and, through research, effective communication and meeting strategies, secure the required income? Then join Shelter Scotland as a Trust and Foundations Manager and you could soon be playing a vital role within our thriving Income Generation team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Trusts and Foundations is part of a High Value Partnerships team that sits within an Income Generation Directorate that raises around £40m a year to support Shelter’s work. We’re currently a team of nine: seven fundraisers – two in Scotland, one in Bristol and the rest in London, plus a Grant Manager supporting role. In Scotland we have a Senior Trusts and Foundations Manager and Trusts and Foundations Manager who, although part of High Value Partnerships, work closely with teams across Shelter Scotland, including Business Development, Services and Policy and Advocacy.

About the role

Your challenge will be to help us achieve our strategic goals by generating income from trusts and foundations of a wide range of sizes and interests that are new to Shelter. Indeed, you’ll act as an external face for Shelter Scotland as you cultivate and manage donor relationships with a variety of organisations. Along the way, you’ll work alongside a Senior Trusts and Foundations Manager and be fully supported by an experienced fundraising team and senior managers in front line services. In short, we’ll rely on you to generate vital income and meeting agreed financial targets from a personal portfolio of funders and projects.

About you.

Proactive, enterprising and systematic in approaching funders and great at engaging with, and managing, internal stakeholders, you’re excited by the prospect of making a significant impact for the UK’s leading housing and homelessness charity? You also have experience of working closely with delivery teams to identify core services that are attractive to a particular funder, or design new projects that are a strategic priority for that service. A flair for planning, writing and project-managing new large-scale, multi-year applications is important too. And, when it comes to liaising with colleagues across our High Value Partnerships team in order to maximise income opportunities, again, we’ll rely on you.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
Closed vacancies
This vacancy has now closed

Community Organiser

  • Full time
  • £29,453
  • Dundee
  • Closing 18th April 2021

We’re looking for a proactive individual with experience of using community organising approaches and/or working in a charity, political or social campaigning environment. Experience of local political and policymaking systems and how to influence them is also required.

A decent, safe and affordable home is a fundamental human need, yet tens of thousands of people across Scotland struggle on a daily basis with homelessness, bad housing conditions, unaffordable rents and the threat of eviction. Our strategy sets out a new approach to support local communities to demand long term solutions to this housing emergency, including the delivery of more social housing and to improve and defend hard-won housing rights. To achieve this we are creating a network of Community Organisers, who will be located in each of our Hubs in Glasgow, Edinburgh, Aberdeen and Dundee by the end of our three year strategy.

Community Organising differs significantly from one-off charity campaigning, mobilising and service user participation or co-production as an approach to achieving change. It is a process that seeks to put power in the hands of the people affected by a social injustice or societal problems. We need ambitious individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve in Dundee.

Organising, engaging, influencing and working in local communities is critical to all that we do, and this includes running national and local campaigns, influencing politicians and working to build a network of active and motivated housing and homeless activists (Housing Rights Defenders). Join us, and you could soon be helping to grow and develop local activism in Dundee.

About the role

As a Community Organiser, you’ll play an important role in developing local community responses to the housing emergency in and around Dundee, coordinating and delivering a range of community-based activity including rights awareness and campaign activist workshops and developing and facilitating local activist groups. You will develop local knowledge and create a community organising plan, working closely with the teams in the Dundee community hub and across Shelter Scotland.

We will rely on you to build on existing national and local campaigns and priorities and develop that further in the Dundee context. Understanding the local dynamic, identifying opportunities, managing projects and motivating others to get involved. The Community Organising Officer will work closely with the various teams including Dundee Hub, Policy and Advocacy amongst others, to ensure the Dundee community organising activity aligns with existing workstreams and national priorities.

For the first six months the post holder will be focussing on a specific area of work - building up relationships with private tenants by running listening exercises, delivering awareness raising workshops and utilising other key community organising activities. This will enable us to understand the key issues they are facing in the private rented sector with the aim of supporting them to feed their views to the council.

After the six months project you will continue to work with the tenants to empower them to take action to improve and defend their rights.

About you

As well as experience of delivering effective community organising activity and/or working in a charity/social campaigning environment, you have a good understanding of local political and policymaking systems and how they operate. We’re also looking for a proven ability to work with and represent an organisation effectively to a range of stakeholders. A good project manager, with lots of enthusiasm and a `can-do¿ approach, you have strong influencing and negotiating skills too. Finally, while prior housing and homelessness working experience is not a requirement, you’ll need a passion for Shelter Scotland’s issues. A good, affordable, safe and secure home is critical to all of us, yet this is being denied to an increasing number of people. You’ll thrive on the challenge of taking on this issue, working with the community to create relevant campaigns and making it a local priority.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Helpline Adviser

  • Full time
  • £23,847
  • Glasgow
  • Closing 26th May 2021

Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Shelter Scotland TOAS provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing and welfare benefits law, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.

About you

We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Regional Community Fundraiser

  • Full time
  • £29,924
  • Glasgow/Flexible location
  • Closing 6th June 2021

We’re looking for a proactive individual with an understanding of community fundraising and experience of working on a CRM database to join us as a Regional Community Fundraiser and help us maximise our local fundraising activities.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our hugely successful Income Generation division, Shelter’s Community Fundraising team is a new team that has rapidly grown in 2020/21 from 4 to 12 Regional Fundraisers and a central team of 7. Community Fundraising is a key part of Shelter’s long-term fundraising strategy and investment is being made available to fund it. In April 2020 we appointed the first Head of Community Fundraising to grow the team and develop the strategy for local and national community fundraising at Shelter and Shelter Scotland. This continues to be backed by the organisation as Community Fundraising is central or our organisational and income generation strategy.

About the role

Developing and implementing a new community fundraising strategy in Glasgow and the surrounding areas is just one of the challenges we’ll expect you to rise to in this role. This will involve focusing on our key audiences of individuals, community organisations, faith, regional corporates, local trusts, volunteers, local events, etc. You will shape and develop your geographical area and local community to establish a tangible relationship with Shelter and its work and provide a high standard of stewardship to add value to current and new Shelter fundraisers and volunteers. Working in the best interests of the charity by contributing to wider fundraising teams' goals whenever possible will be important too. Put simply, you’ll do everything you can to generate more income and attract new long-term supporters.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need an understanding of community fundraising, experience of working on a CRM database and a proven track record of meeting and exceeding financial targets. You’ll also need experience of developing and implementing innovative ways of engaging supporters and are confident working with volunteers. You’re committed to providing excellent customer service in all your interactions and will a positive ambassador for Shelter.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Adviser – Housing, Debt & Welfare Benefits

  • Full time
  • £23,847
  • Dundee
  • Closing 1st July 2021

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Dundee area.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Dundee hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients which will include providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Web Content Editor

  • Full time
  • £29,453
  • Edinburgh or remote working
  • Closing 7th July 2021

Does your extensive experience of web publishing include using content management systems and producing high quality content for a variety of fast-paced projects? Then join Shelter Scotland in the brand new role of Web Content Editor and you could soon be making the most of your skills at the heart of our Digital team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of a busy Communications and Engagement function, our Digital team is responsible for all of Shelter Scotland’s digital estate. Join us and, as part of a dedicated cross-functional team, you’ll work closely with user experience, development, communications and content colleagues to ensure our web presence is user-centred and accessible and has a consistent style and tone.

About the role

As well as being responsible for staying on top of our brand content, you’ll work with internal content owners to improve and manage content on our non-advice pages - especially those where visitors start their journey with us. We’ll also rely on you to regularly check and track content for accuracy, as well as edit, proofread and suggest improvements to written content when required. Helping us to move to a devolved publishing model for web content in Scotland will be an important aspect of the role too. And, when it comes to managing our publishers, administering user access for our content management system, fixing broken page layouts or advising on content design, again, we’ll count on you.

About you

Passionate about delivering a high-quality and continuously improving online experience, it goes without saying that you have excellent editorial skills, impeccable attention to detail and a proven track record in a similar type of role. You’ll also need a good understanding of agile practice, plus experience of working with a range of digital professionals, including UX specialists, developers, and product managers. The ability to collaborate effectively with colleagues and stakeholders and provide and receive constructive feedback and criticism is essential too, in a role that will help us empower private renters, demand more social homes are built, and be there for anyone fighting housing injustice.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Shortlist
This vacancy has now closed

Empty Homes Adviser

  • Full time
  • £27,083
  • Homeworking until September 2021, negotiable thereafter with regular travel to Edinburgh
  • Closing 23rd July 2021

Do you have lots of drive and initiative and proven experience in advice/customer service work involving a range of client bases? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing an important role within our Scottish Empty Homes Partnership.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It’s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.

About the role

Your challenge will be to provide first level advice and referrals to empty home owners, those with concerns about empty homes, people interested in buying and renovating empty homes and empty homes practitioners. Indeed, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed telephone and email advice service whilst working to various Quality Standards. As well as handling initial enquiries, you’ll get involved in some of the more complex enquiries or cases, for which you’ll be supported by a line manager and other members of the Scottish Empty Homes Partnership team.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

Commercially aware, client focused and totally at home collaborating with others, you have great organisational and time management skills too. What's more, you respect other people’s opinions, are comfortable answering enquiries both over the phone and via email and have the communication skills it takes to empower clients to self-help where appropriate. Proficiency using case management systems and Microsoft Office applications is important too, together with the ability to type.

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Development Worker – Time for Change

  • Full time
  • £23,847
  • Dundee
  • Closing 21st July 2021

Do you have proven experience in participation, community engagement and/or development work plus an understanding of the community that enables you to facilitate and promote local community empowerment? Then join Shelter Scotland as a Development Worker and you could soon be playing a key role within a vital initiative aimed at tackling homelessness and housing issues in the Dundee locale.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter Scotland operates four Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen, each offering a range of advice and support services linked to our campaigning, volunteering and fundraising activities. One of those services is Time for Change - our core methodology for the involvement of people with lived experience in our work that has now been embedded across each community hub. Its focus is on identifying issues facing homeless people in their locale and, through involvement and wider consultation, co-producing the design and delivery of a local response to tackle those issues. This is your opportunity to be part of its future.

About the role

As well as supporting the development and delivery of Time for Change in Dundee, we’ll rely on you to support the wider work of the project, including outreach, rights awareness and consultation. You’ll also need to build relationships with individuals with lived experience, help grow a group of peers and provide continuous support and encouragement. Consulting with individuals and stakeholders across the city to determine ‘what better looks like’ will be important too. And, when it comes to developing relationships with relevant external agencies, again, we’ll count on you. Helping to design and develop plans and processes to manage the initiative, collecting and collating service user data and sharing knowledge and information throughout the project – all are part and parcel of this interesting and challenging role.

About you

The success of the project is dependent on assertive outreach, so you’ll need to be a confident individual with great communication skills, who can self-manage and self-motivate. The ability to work with a variety of stakeholders and deal effectively with change is also essential, as is a proactive, client-focused and collaborative approach, great relationship building skills and respect for others’ opinions. Housing and homelessness work experience isn’t essential, but you’ll need to bring a passion for Shelter Scotland’s issues and be willing to learn and gain experience to provide advice on all areas of housing, homelessness, money and debt and welfare benefits.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Senior Content Owner

  • Full time
  • £32,758
  • Edinburgh or Glasgow
  • Closing 27th July 2021

Are you a champion of user-focused design and a systematic thinker? Do you have good management skills and extensive experience of creating and producing digital content that's accessible and usable for the end user? Then join Shelter Scotland as a Senior Content Owner and you could soon be playing a vital role at the heart of our digital team.

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Right now, we're busy working with users of our online advice services and people across the organisation to make our services and information simpler, clearer and faster. To do that effectively we need someone like you to lead the team that creates and maintains high-quality, user-focused content. This role will see you develop, deliver and drive the content strategy for our digital advice basing your decisions on user needs and research. You'll manage a team of content designers and have access to a developer and user experience designer, as well as a range of digital professionals such as planners, developers, UX, and service designers as, together, you deliver high-quality multi-media content.

About you

Someone who champions user-focused design and prides themselves on their systematic thinking, you're used to managing a multi-disciplinary team, taking responsibility for the quality of the work of others and providing constructive feedback. You have good knowledge of service design and agile processes, plus you have a good understanding of Search Engine Optimisation. What's more, you're used to leading and running workshops, have a proven ability to take complex language and processes and make them simple to understand and are able to explain your decisions clearly, based on evidence. And, when it comes to being a successful advocate for the needs of the user to inform content design, again you tick all the boxes.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist