Shelter Scotland
Shelter Scotland

Charity registered in Scotland SC002327

Are you passionate about Housing and ending Homelessness?

Shelter Scotland helps half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure, one day, no one will have to turn to us for help.  We’re here so no one has to fight bad housing or homelessness on their own.


Current vacancies

Community Shop Manager

  • Full time
  • £20,623
  • Glasgow, Union Street
  • Closing 1st November 2020

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team

• Experience of providing excellent customer service, preferably in a face-to-face role

• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits including 30 days annual leave, enhanced maternity and paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shortlist
Closed vacancies
This vacancy has now closed

Empty Homes Partnership Officer

  • Full time
  • £31,923
  • Edinburgh
  • Closing 31st January 2020

Closing date: Friday 31st January at 11.30pm. Interviews: 24 February 2020.

Do you have a strong working knowledge of the housing policy landscape in Scotland and, ideally, familiarity with empty homes work? Then join Shelter Scotland as an Empty Homes Partnership Officer and you could soon be proactively supporting a Scottish Government funded project aimed at bringing long term empty properties back into use.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Part of an award-winning Communication & Policy Department, the Scottish Empty Homes Partnership (SEHP) aims to enable private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It is also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.

About the role

As Empty Homes Partnership Officer, you’ll be responsible for supporting the Scottish Empty Homes Officer Network - an established network of Empty Homes Officers working across councils in Scotland. We’ll also rely on you to work to maintain and develop new partnership links with others that have an interest in bringing empty homes back into use, including community groups, housing associations and third sector partners. Encouraging and influencing Councils to mainstream empty homes work within their existing service will be important too, as will gathering evidence on opportunities and barriers to bringing empty homes back into use. And, when it comes to setting out specific learning lessons and recommendations for future sector development, again, we’ll look to you to deliver.

About you

To succeed, you’ll need a relevant background and a real desire to help bring positive change to the Scottish housing landscape. You’ll also need a demonstrable track record of developing and delivering training and a proactive approach to analysing and sharing best practice. Strong communication skills, including the ability to influence others, is also required, together with commercial awareness, lots of initiative, great problem solving skills, the ability to work collaboratively and respect for others opinions.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

HR Business Partner

  • Full time
  • £37,030
  • Sheffield or Edinburgh based with regular travel throughout England and Scotland
  • Closing 27th January 2020

Closing date: 27 January 2020 at 11:30pm

We're looking for an accomplished Human Resources professional with a firm grasp of employment law, to join us as a HR Business Partner and advise and support on People initiatives and complex HR issues.

Our People Directorate is responsible for developing and implementing people management objectives across Shelter and its trading company - STL. We also partner Shelter's various directorates and departments to ensure we provide tailored, pragmatic and robust people management solutions to business challenges. In particular, we support and advise our 1,250+ staff on employee relations issues and ensure HR policies and procedures are developed and evaluated. We also manage restructures and transfers, employee engagement, talent management, reward and recognition, staff development and recruitment, payroll processes, internal communications and volunteering. Put simply, you can expect plenty of challenges ahead.

About the role

As HR Business Partner, your role will involve partnering the organisation to understand business needs and advise on People initiatives that support the delivery of our business objectives. It will also involve working with other Business Partners in the wider People directorate to deliver cultural and structural change management initiatives that have been tailored for the needs of the business. Supporting the Head of HR Business Partnering in the continued development and delivery of a wider People plan will be important too, as will working with L&OD colleagues to create, deliver and evaluate training.

About you

To succeed, you'll need an HR qualification (ideally CIPD) or an equivalent level of experience that includes working at HR Business Partner/Senior HR Officer level within a charitable organisation. We'll also be looking for a strong understanding across a broad spectrum of HR specialisms & functions and a significant experience of HR legislation, consultation and change combined with proven experience of using data and insight to influence decision-making. You're proactive, customer-focused and what's more, you enjoy working collaboratively for the good of a business and are great at building a network of good relationships and developing a thorough understanding of an organisation, as well as the wider sector.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Advice Plus Worker - Housing, Debt & Welfare Benefits

  • Full time
  • £23,239
  • Dundee
  • Closing 30th January 2020

Closing date: 30 January 2020 at 11.30pm. Interviews: Interviews: w/c 10th February 2020

Do you have proven experience of advice work, with a specific focus on housing issues and/or debt and/or welfare benefits? Then join us as an Advice Plus Worker and you could soon be providing vital advice and support to our clients in the Dundee area.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Scotland provides a free telephone Helpline and has advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh, each offering a range of services including money and debt advice and legal advocacy and representation. This role will be part of our Advice + service which provides both advice and support to people who may have a range of complex problems that they need additional help to resolve.

About the role

As an Advice Plus Worker, you'll be providing advice and support focussing on homelessness prevention. This will involve conducting casework at hubs, outreach sites, clients' homes and over the telephone, agreeing their needs and identifying desired outcomes/actions. You'll also get the opportunity to undertake more complex cases, closely supported by a Senior Adviser or Manager. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals with relevant training provided if needed.

About you

To succeed, you'll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others' needs and the communication skills it takes to positively influence others. We'll also be looking for a flair for getting to the root of clients' underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills and are proficient using Microsoft Office applications and case management systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Apply to be part of our advice team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Adviser – Housing, Debt & Welfare Benefits

  • Full time
  • £23,239
  • Dundee
  • Closing 30th January 2020

Closing date: 30 January 2020 at 11.30pm. Interviews: w/c 10th February 2020.

We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Dundee area.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Dundee hub.

About the role

As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients whilst working to Shelter Quality Standards. Day-to-day, you'll be providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills and are proficient using Microsoft Office applications and case management systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Senior IT Infrastructure Engineer

  • Full time
  • £37,000 – £42,000
  • Edinburgh or Sheffield
  • Closing 10th February 2020

Closing date: Monday 10th February 2020 at 11.30pm

Do you have proven experience of implementing and maintaining technical solutions for use across an organisation and an enthusiasm for learning new skills? Then join Shelter as Senior IT Infrastructure Engineer and you could soon be playing a vital role at the heart of our IT Operations team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role

Our IT Service Delivery function works to ensure Shelter's software, systems and infrastructure remain available, flexible and secure. Within this team, IT Operations maintains and develops our end user environment and infrastructure - and it's here that we need your expertise. Your primary challenge will be to support and assist with the professional delivery of our private and public-facing server and network infrastructure, ensuring it remains reliable, secure and fit-for-purpose. However, we'll also rely on you to manage, resolve and provide technical escalation for highly complex support issues, or those that require specialist knowledge. Keeping abreast of emerging IT technologies will be important too, as will making recommendations and implementing security and feature enhancements.

About you

To succeed, you'll need experience of managing major updates and the replacement or commissioning of new services. You'll also need to have worked with Windows server Azure deployments and, ideally, some LAMP stack deployments, though not essential. An awareness and understanding of best working practice around information and technology security is important too, while it goes without saying that you have great problem solving skills. Comfortable working as part of team and independently, it is anticipated that some tasks may fall outside of your prior experience, so you'll also need to be keen to learn and develop. A practicable knowledge of data-driven web applications would be desirable but not essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Apply to join our IT Operations team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Community Organiser

  • Full time
  • £29,161
  • Edinburgh
  • Closing 1st March 2020

Do you have experience of using community organising approaches or working in a charity, political or social campaigning environment? Then join Shelter Scotland as a Community Organiser and you could soon be bringing about positive change in the local community for people affected by the housing crisis in Scotland.

A home is a fundamental human need, as essential as education or healthcare. Yet tens of thousands of people across Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, talented individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Campaigning, organising, influencing and working in local communities is critical to all that Shelter Scotland does. This includes running national and local campaigns, influencing politicians and working to build a network of active and motivated campaigners in our communities. Community Organising differs significantly from one off charity campaigning. It’s a process that seeks to put power in the hands of the people affected by a social injustice or societal problems. And, it's a process that you’ll be at the heart of.

About the role

Developing local community responses to the housing emergency in and around Edinburgh is the challenge. Your focus will be on building up local housing activism to bring about positive change. You’ll do this by building strong new local relationships and develop active local campaign groups. Developing local knowledge and working to a community organising plan in collaboration with the teams in our Edinburgh hub and across Shelter Scotland will be key, as will delivering workshops and motivating and supporting others to get involved. Understanding the local dynamic, identifying opportunities and managing projects – all are aspects of a role that will see you seek to increase the number of people and organisations we are working with, empower local communities to take forward a range of housing campaign activity and be part of the movement for change.

About you

You have experience in third sector community organising or relevant political activism/campaigning, you have a good understanding of local political and policy-making systems and how to influence them. You also have the ability to train and support local activists to build leadership, coupled with other core organising and community campaigning skills. Comfortable representing an organisation to a range of external stakeholders using your strong communication, influencing and negotiating skills, you have some project management experience too. And, while housing and homelessness working experience isn’t essential, you’ll need a passion for Shelter Scotland’s issues, an enthusiastic and creative approach, lots of self-motivation and the desire to take this issue forward by working on campaigns and making it a local priority.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Top job! Director, Shelter Scotland

  • Full time
  • TBC
  • Edinburgh with frequent travel to London and other locations in Scotland
  • Closing 2nd March 2020

Do you have what it takes to operate as a strategic leader in a complex high profile organisation? And a genuine desire to play your part in addressing a social cause that affects thousands of people and families? Then join us as Director, Shelter Scotland and you could soon be the driving force behind our continued journey aimed at tackling Scotland’s housing emergency.

Shelter Scotland has been the key voice in getting social house building back to the top of the political agenda. As well as persuading the Scottish Government to take action against the Bedroom Tax, we’ve campaigned successfully for a major reform of the Private Rented Sector too. We’re now entering the crucial implementation phase of an ambitious three year strategy that’s set clear and bold goals to be achieved in a complex and turbulent environment. This career-defining opportunity will see you help us make a major impact for social justice with individuals, within communities, and across Scotland.

About the role

You’ll regularly liaise with other Executive Leadership team members to ensure Shelter’s strategy is implemented in Scotland in a way that takes account of the national legislative, policy and societal context. You’ll also be instrumental in helping to model the behaviours needed to achieve our strategy, and encourage others to do the same. Acting as our key national spokesperson in the media, with government ministers, senior civil servants, funders etc., you’ll also have a telling input into our campaigning, fundraising and media activities and help ensure the long-term financial sustainability of Shelter Scotland and Shelter as a whole.

About you

Someone who can bring leadership, partnership, innovation and a real passion for the cause, you are comfortable both dealing with change, and bringing it about. You also have the communication skills to represent us in the media and liaise with a wide range of key stakeholders. A proven ability to oversee the strategic development of effective, high quality, innovative services that make a real difference to clients is important too, as is the confidence to act as an advocate within high-level networks and proactively identify fundraising opportunities.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

A full Job Description is available for download below.

Shortlist
This vacancy has now closed

Senior Manager – Trusts and Foundations

  • Full time
  • £37,030
  • Edinburgh
  • Closing 23rd February 2020

Closing date: 23rd February 2020 at 11.30pm

Interviews: 2nd or 3rd March 2020

If the opportunity to lead and grow Shelter Scotland’s Trusts & Foundations programme sounds like the kind of challenge you'd relish, then join us as a Senior Manager. We’ll provide the infrastructure, the strategy and the rewards, including flexible working. All you need to bring is knowledge of fundraising best practice across trusts and lottery disciplines and proven experience of achieving ambitious income generation targets.

Shelter’s Income Generation team is primarily London-based. This challenging role however, will be based in Shelter Scotland’s Edinburgh office, with a reporting line into the Head of Trusts and Foundations, based in London. Collectively, the team will raise close to £40m to support Shelter’s work across a diverse range of income streams, including Retail, Individual Giving, Community & Events and High Value Partnerships, which incorporates Trusts & Foundations.

About the role

Your challenge? To act as an external face for the charity and meet agreed annual and long-term financial targets by cultivating high value partnerships with UK and Scottish grant-makers to fund Shelter’s work in Scotland. You’ll also work closely with our Directorate Leadership Team to develop compelling and strategic funding propositions and ensure the high quality stewardship of all trust and lottery donors. Finding opportunities to deepen partnerships and secure new grants that could transform our income base will be important too. And, as well as line managing a fundraising manager, you’ll need to foster a collaborative and results-focused working ethos by providing effective management and support to the Trusts and Foundations Manager who’s also based in Edinburgh.

About you

You’ll need strong commercial awareness and good knowledge of the Trusts market. You’ll also need the ability to quickly develop an understanding of how to position Shelter as a partner for major grant-makers. Adept at building and managing complex and high-value customer and internal relationships, you have some line management experience too. What’s more, you’re proactive, creative and innovative, with the ability to respond positively to change and a willingness to challenge the status quo and introduce new ideas when appropriate.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our Income Generation team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Senior Policy Advocacy Officer

  • Full time
  • £31,923
  • Edinburgh
  • Closing 1st March 2020

Do you have proven experience of devising, managing and leading successful housing policy and research activity to influence Scottish or UK political institutions? Then join Shelter Scotland as our Senior Policy Advocacy Officer and you could soon be playing a vital role in helping us continue to tackle the root causes of Scotland’s housing emergency.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, talented individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Campaigns and Policy Team is part of Shelter Scotland’s Communication and Policy function. It is responsible for developing policy positions and campaigns on housing and homelessness issues and engaging with partners, decision-makers and our supporters who are critical to the success of our campaigns. As well as formulating proposals for policy change and responding to Government policy initiatives, we work closely with Shelter Scotland services and other teams such as Marketing, Communications and Digital.

About the role

This is a high-profile policy role which will be championing and driving forward policy development, project management and stakeholder engagement, as well as overseeing the delivery of our policy, advocacy and engagement activity across Scotland. For example, during this fixed-term contract you will be instrumental in helping to deliver a significant Shelter Scotland housing campaign and you will also help create a high-profile and effective housing manifesto for the run up to the 2021 Scottish Parliament election.

You will liaise with our four community hubs and other advice and support services to monitor local policy issues emerging from our services. You will responding to local policy and political agendas and developing new policy ideas, campaigns and solutions at a national and local level. Creatively designing new policy, as well as writing and overseeing the development of high-quality think pieces, briefings, content for social media, videos, consultation responses and reports will also be part of your job. You will be line managing two Policy Advocacy Officers.

About you

You’re someone with proven housing policy experience who can hit the ground running. You have an excellent understanding of Scotland’s public policy scenes, including a detailed working knowledge of the Scottish Government, and knowledge of the Scottish Parliament and Committee processes would be useful too. You’re familiar with how public policy is made, influenced and shaped, and are great at evaluating and reporting on the subject. Producing high impact written and verbal policy communication to influence decision makers and persuade key stakeholders will be part of your skill set. You will have some experience of managing a small team and motivating them to produce work to a high standard to maximise the impact we have.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Advisers– Housing, Debt & Welfare Benefits

  • Full time
  • £23,239
  • Edinburgh
  • Closing 18th March 2020

We are looking for client-focused individuals with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as Advisers and provide vital advice to our clients in the Edinburgh area.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Edinburgh hub.

About the role

As an Adviser you’ll provide advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills and are proficient using Microsoft Office applications and case management systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Top job! Communications Manager

  • Full time
  • £37,030
  • Edinburgh
  • Closing 28th April 2020

Are you a strategic communicator with experience of managing and motivating a communications team and a proven ability to innovate and enthuse others to join you on the journey? Then join Shelter Scotland as Communications Manager and you could soon be playing a vital role in helping Shelter Scotland get the message out as we continue to tackle the root causes of Scotland’s housing crisis.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role

Our award winning Communications team promotes Shelter Scotland’s brand and leads our public campaigning and digital communications to achieve change for those that do not have a safe, secure or affordable home in Scotland. Your challenge will be to head up that team and take responsibility for the communications we produce, in order to raise the profile of both the cause and the charity. As well as developing and delivering communications strategies that will drive our objectives forward, we’ll rely on you to provide strategic direction for all communications connected to our work. And, when it comes to identifying opportunities to position us as a thought leader or highlight our strategic messages, driving our media work or working with those with lived experience to help them tell their story, again, we’ll count on you.

About you

With a relevant degree or equivalent experience in communications, you’re creative, innovative and commercially aware and have an excellent understanding of digital media and traditional channels, plus a passion for using them. You’re an excellent copywriter and editor too – a natural at capturing and refining key messages. The ability to relate to, and communicate effectively with, diverse stakeholders and audiences is also important, while knowledge of the communications and political context of Scotland would also be useful. Someone who responds positively to change, you’re not afraid to challenge the status quo and introduce new ideas when appropriate. What’s more, you lead by example, have an adaptable approach and are committed to achieving results for our cause.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Top job! Assistant Director – Shelter Scotland

  • Full time
  • £60,000
  • Flexible – can be home based but requires considerable travel around Scotland*
  • Closing 21st June 2020

Do you have extensive experience in managing operations at a senior level in the voluntary or public sector? Do you have experience of community development and working with partners to develop new services and initiatives that bring the voice and experience of service users to the fore? Do you have a desire to play a unique role within a high profile campaigning organisation that’s focused on driving change? Then join Shelter Scotland as Assistant Director and you could soon be responsible for leading and managing the services we provide in order to tackle Scotland’s housing crisis.

Shelter Scotland has been changing lives since 1968. Through our national network of services, including our website and telephone helpline, we provide vital advice and support to people in housing need across the country. We operate four community hubs in Edinburgh, Glasgow, Dundee and Aberdeen which work with local communities and stakeholders to identify and take action on local housing issues. We’ve also got an ambitious three year strategy in place that’s set clear and bold goals to be achieved in a complex and turbulent environment, so now is the ideal time to seize this career-defining opportunity that will see you drive change to our services across Scotland.

About the role

We’re proud of the services we provide, but we want them to be even better in the future. We want to enthuse and energise local communities and stakeholders to drive change according to the priorities of local people. This role won’t just be about leading and managing our services, it will also be about taking responsibility for a wide range of associated activities. As a key member of our Executive Leadership Team, you’ll help implement organisation wide initiatives, including a culture development programme. We believe change is possible. We know that in every area where we work, people are deeply concerned about the housing emergency. Our role is to empower and inform people so that together we achieve more than any of us could do alone. You’ll be instrumental in helping make that happen.

About you

As well as proven operational management experience and project/change management skills gained at a senior level, you must be able to demonstrate a flair for innovation when creating or developing community services and the ability to work collaboratively and cooperatively to improve and sustain change outcomes. You must also relish the challenge of making sure that the voice and experience of people who use our services is brought to the fore and that local communities have a real say in how services and campaigns are designed and delivered. What’s more you have the confidence and communication skills it takes to be a spokesperson and ambassador for Shelter and represent us externally as required.

* Because of the wide remit of this role, it involves considerable travel around Scotland and you will be expected to spend at least part of each week in Edinburgh.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website.

Apply to be part of our Operations team and be the change you want to see in society.

Shortlist
This vacancy has now closed

Marketing & Brand Executive

  • Full time
  • £29,161
  • Edinburgh
  • Closing 16th August 2020

Do you have proven experience of coordinating and delivering marketing activities for a range of different audiences and an interest in putting your skills to use to help tackle one of Scotland’s biggest social issues? Then join Shelter Scotland as a Marketing & Brand Executive and you could soon be doing just that.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role

Our Marketing & Brand team is responsible for promoting, protecting and developing the Shelter Scotland brand. Operating both proactively in developing new initiatives that are actively aligned to, and in support of, our strategic objectives, we also act as an internal MarComms support agency for the wider organisation. And, right now, we’re looking for a commercially aware and creative individual to join us as a Marketing & Brand Executive. A great chance to make the most of your marketing expertise, your challenge will be to coordinate and deliver marketing projects to increase brand awareness, drive the use of services and increase engagement with Shelter Scotland audiences. You’ll also act as our brand champion, provide second line support for our social media and email marketing activity, and much more.

About you

You’ll need a relevant background and top-notch copy editing and proofreading skills. We’ll also be looking for a proven ability to maintain a network of contacts and build relationships at all levels using your polished communication skills. Innovative, customer-focused and happy working both on your own initiative and as part of a team, you’re well-organised and great at planning too. What’s more, you’re proficient using Microsoft Office applications and used to information recording and reporting using databases. CIM qualification would be a plus, but is not as important as your willingness to challenge the status quo and introduce new ideas when appropriate.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Community Shop Manager

  • Full time
  • £20,419
  • Edinburgh, Morningside
  • Closing 2nd September 2020

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits including 30 days annual leave, enhanced maternity and paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shortlist
This vacancy has now closed

Assistant Shop Manager (14hrs)

  • Part time
  • Sessional
  • Edinburgh - Morningside
  • Closing 2nd September 2020

We're looking for an inspirational people person to join us as an Assistant Manager in our Edinburgh Morningside shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Assistant Shop Manager (21hrs)

  • Part time
  • Sessional
  • Edinburgh - Morningside
  • Closing 2nd September 2020

We're looking for an inspirational people person to join us as an Assistant Manager in our Edinburgh Morningside shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shortlist
This vacancy has now closed

Development Worker – Homelessness

  • Full time or Part time
  • £23,239
  • Aberdeen
  • Closing 21st September 2020

Are you a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits? Then join Shelter as a Development Worker and you could soon be playing a key role within an exciting project that’s funded by The Social Innovation Fund and supported by the European Social Fund (ESF) and Scottish Government.

Housing has become a national emergency that affects us all. At Shelter Scotland, we believe a safe home isn’t just a fundamental need - it should be a right. That’s why, more than ever, this year and beyond we are leading the way to a safe home. We’re going to rally the country to join us on our mission to rise up, speak with a united voice, pick up the pieces and fix the underlying problem. Will you join our Time for Change team and help us?

Time for Change focuses on the identification of local issues facing homeless people and, through involvement and wider consultation, co-produces the design and delivery of a local response to tackle those issues. The approach taken by Time for Change recognises that the individuals we seek to engage with face more barriers to accessing our core housing advice offer, so we go to them and whilst seeking to learn from their experiences and involve them in our work, we provide them with access to our core offer at the point of contact. This approach aims to improve individual outcomes whilst learning about the wider societal and systemic changes that are required.

About the role

As a Development Worker you'll be providing advice on all areas of housing, homelessness, money and debt and welfare benefits. This will involve conducting detailed interviews with each client, agreeing their needs, writing action plans and keeping accurate records. Establishing and developing relationships with relevant external organisations and services will also be key in this interesting and challenging role.

About you

You’ll need experience of housing and/or debt and/or welfare benefit advice and experience of working with people with a variety of issues in an advice and support environment. The ability to work with a wide variety of stakeholders is important too, as is a proactive, client-focused and collaborative approach, great relationship building skills, respect for others' opinions and the ability to deal effectively with change. You’ll need to be able to use MS office applications and experience of using case management systems is desirable.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shortlist
This vacancy has now closed

Digital Product Owner

  • Full time
  • £31,923
  • Glasgow
  • Closing 28th September 2020

Closing date: 28th September 2020 at 11.30pm

Do you have service or project design accreditation, Prince 2 or project management equivalent and proven experience of delivering digital products in a service led environment? Then join Shelter Scotland as a Digital Product Owner and you could soon be playing a vital role at the heart of our Telephone and Online Advice Services (TOAS) team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Scotland TOAS provides a free telephone and online chat service for housing advice that covers all of Scotland. We also deliver a second-tier advice service for frontline professionals; providing them with housing advice to empower them to help their service users. Housed within this team is our digital advice function which services the Get Advice pages on our website. Our aim? For as many people as possible to be able to access digital tools and content on our Get Advice pages that provide them with the guidance they need to take action on their housing issue.

About the role

This brand new role has been created to help us advance our ambitions to create and maintain high-quality, user-focused content that enables those who need to address their housing and homelessness issues to self-serve using our digital resources. Your key responsibility will be to lead the planning, delivery, maintenance and optimisation of digital products for people who seek advice from Shelter Scotland and for professionals who support people struggling with bad housing or homelessness. As well as developing digital products that will help professionals to provide accurate advice on housing and homelessness to their clients, you’ll also have line management responsibility for a Content Writer and Legal Writer. Ensuring an integrated approach to understand our audiences, identify opportunities, develop and test ideas and manage products through their lifecycle will be important too. And, when it comes to developing a Digital Content Strategy and roadmap to guide product development and asset selection, again, we’ll count on you.

About you

You’ll need a good understanding of Agile methodology, product and service design, a flair for business development and ideally some knowledge of Housing legislation. We’ll also be looking for excellent time management, presentation and communication skills and experience of working and delivering in a matrix management service environment. A great people manager, with proven project management skills, you’re commercially aware, proactive, creative and innovative. What’s more you like nothing better than collaborating with others and are not afraid to challenge the status quo and introduce new ideas, methods and processes where appropriate.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Shortlist
This vacancy has now closed

Community Shop Manager

  • Full time
  • £17,108
  • Kelvinbridge, Glasgow
  • Closing 29th September 2020

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

  • Experience of managing a team of staff and or volunteers, including recruitment and development of that team
  • Experience of providing excellent customer service, preferably in a face-to-face role
  • Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits including 30 days annual leave, enhanced maternity and paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shortlist
This vacancy has now closed

Community Organiser

  • Full time
  • £29,453
  • Aberdeen
  • Closing 26th October 2020

We’re looking for a proactive individual with experience of using community organising approaches and/or working in a charity, political or social campaigning environment to join us as a Community Organiser. Experience of local political and policymaking systems and how to influence them is also required.

A decent, safe and affordable home is a fundamental human need, yet tens of thousands of people across Scotland struggle on a daily basis with homelessness, bad housing conditions, unaffordable rents and the threat of eviction. Our strategy sets out a new approach to support local communities to demand long term solutions to this housing emergency, including the delivery of more social housing and to defend hard-won housing rights. To achieve this we are creating a network of Community Organisers, who will be located in each of our Hubs in Glasgow, Edinburgh, Aberdeen and Dundee by the end of our three year strategy.

Community Organising differs significantly from one-off charity campaigning and service user participation or co-production as an approach to achieving change. It is a process that seeks to put power in the hands of the people affected by a social injustice or societal problems. We need ambitious individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve in Aberdeen.

Organising, engaging, influencing and working in local communities is critical to all that we do, and this includes running national and local campaigns, influencing politicians and working to build a network of active and motivated housing and homeless activists (Housing Rights Defenders). Join us, and you could soon be helping to grow and develop local activism in Aberdeen.

About the role

As a Community Organiser, you’ll play an important role in developing local community responses to the housing emergency in and around Aberdeen, coordinating and delivering a range of community-based activity including rights awareness and campaign activist workshops and developing and facilitating local activist groups. You will develop local knowledge and create a community organising plan, working closely with the teams in the Aberdeen community hub and across Shelter Scotland.

We will rely on you to build on existing national and local campaigns and priorities and develop that further in the Aberdeen context. Understanding the local dynamic, identifying opportunities, managing projects and motivating others to get involved are all aspects of this role. You will work closely with the various teams including Aberdeen Hub, Policy and Advocacy amongst others, to ensure the Aberdeen community organising activity aligns with existing workstreams and national priorities.

About you

As well as experience of delivering effective community organising activity and/or working in a charity/social campaigning environment, you have a good understanding of local political and policymaking systems and how they operate. We’re also looking for a proven ability to work with and represent an organisation effectively to a range of stakeholders. A good project manager, with lots of enthusiasm and a ‘can-do’ approach, you have strong influencing and negotiating skills too. Finally, while prior housing and homelessness working experience is not a requirement, you’ll need a passion for Shelter Scotland’s issues. A good, affordable, safe and secure home is critical to all of us, yet this is being denied to an increasing number of people. You’ll thrive on the challenge of taking on this issue, working with the community to create relevant campaigns and making it a local priority.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shortlist
This vacancy has now closed

Top job! Head of Community - Scotland

  • Full time
  • £50,000
  • Flexible location with regular travel across Scotland
  • Closing 25th October 2020

Do you have significant experience of community engagement, including locally responsive delivery and evaluation, coupled with a proven track record in managing people in a large-scale organisation, ideally in the third sector? Then join Shelter Scotland as Head of Community and you could soon be responsible for the strategic and operational oversight of our Community Engagement programme.

A home is a fundamental human need, as essential as education or healthcare. Yet thousands of people across Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Community Hub model is a mechanism to deliver progressive impact, working within, and with, the community to help people to keep, find and improve their home. We have Hubs in Glasgow, Edinburgh, Aberdeen and Dundee. Each unlocks the potential to transform local housing and homelessness issues by aligning the expertise of Shelter Scotland with local partners. Our ambition is to build on our community engagement work in partnership with local organisations, groups and activists to drive change at local level, but striving to ensure that it's people who have lived experience who are at the centre.

About the role

A key member of our Leadership Team, you'll have senior management responsibility for Shelter Scotland's Community Hub and Volunteering programmes. We'll also rely on you to lead and inspire a team of managers to deliver high quality, integrated community responses to local housing and homelessness issues. Delivering a change programme with your managers to ensure Hubs inspire and enable people to support us in delivering change for individuals and communities will be important too. Indeed, influencing systemic change and driving improved practice will be at the heart of the role, as will developing internal and external networks and partnerships that support the delivery of an ambitious strategy. Undertaking and leading on key projects, providing strategic leadership and promoting and representing our services at all levels - all are facets of this challenging role.

About you

You'll need a proven relevant track record, possibly gained in a range of sectors where you operated at a senior level with external audiences and engaged with, and influenced, a variety of stakeholders. You'll also need demonstrable experience in financial planning and budget and contract management. Someone who thrives on working collaboratively with others for the good of the business, you're adept at building a network of good relationships and have an innate ability to quickly develop a thorough understanding of an organisation and the wider sector. Last but not least, you're a good listener and positive influencer who communicates clearly verbally and in writing and, where appropriate, is able to persuade others to change their views, intentions or actions.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

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This vacancy has now closed

Community Shop Manager

  • Full time
  • £17,279
  • Clarkston, East Renfrewshire
  • Closing 25th October 2020

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

Experience of managing a team of staff and or volunteers, including recruitment and development of that team

Experience of providing excellent customer service, preferably in a face-to-face role

Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits including 30 days annual leave, enhanced maternity and paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

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This vacancy has now closed

Direct Dialogue Fundraising Administrator

  • Part time
  • £24,042 pro-rata
  • Glasgow - but can be flexible on location
  • Closing 26th October 2020

Are you a highly organised individual with experience of diary management, working to strict deadlines and working under pressure? Then join Shelter as a Direct Dialogue Fundraising Administrator and you could soon be playing a vital support role within our in-house Direct Dialogue fundraising team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change with individuals, in communities, across society and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter's in-house F2F and D2D fundraising team currently operates across London and the South East, Leeds, Manchester, Birmingham, Bristol and Scotland. There are also in-house D2D teams in London, Leeds and Liverpool. Our focus is on gaining quality new supporters, and F2F & D2D fundraising currently delivers around 85% of Shelter's new regular donors. What's more, within the wider fundraising team, we're busy creating a pioneering 3 year strategy that includes a major transformation of the fundraising division, so now is a particularly exciting time to join us.

About the role

Reporting to the National Logistics Manager, you'll provide vital support to make sure our teams have access to the locations, equipment and administrative support they need to fundraise effectively. We'll also rely on you to carry out research, arrange new fundraising opportunities and liaise with local authorities to secure access to council managed sites when necessary. Monitoring and maintaining stock levels of fundraising materials and ordering and despatching fresh stock will be important too.

About you

You'll need to be numerate and accurate with experience of using databases and computer packages and be able to work in a busy environment to a number of different deadlines. There's lots to learn and lots to do, so time management and organisational skills will be very important, but it's a great way for you to get to understand the cause and sector. Experience of working with external agencies would be useful, but we're more interested in your creativity, willingness to try new things and embrace responsibility.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

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