Scottish Veterans Residences (SVR) is a Registered Scottish Charity (SC015260) established in 1910 in reaction to the sight of veterans sleeping rough on the streets of Edinburgh. SVR’s operational arm is Scottish Veterans Housing Association (SVHA) which provides high quality, supported accommodation for veterans who are homeless or in need.

We house ex-service men and women of all ages in residences in Edinburgh Dundee and Glasgow.

We are looking to recruit a Housing Assistant to join our busy team in Bellrock Close, Glasgow providing intensive housing management and support to vulnerable veterans.

Key Responsibilities include:

• Provide general advice to residents on their responsibilities as occupants of Bellrock Close.

• Assist in the assessment of vulnerable homeless people.

• Act as first contact point for Veterans, their families or agencies

• Ensure Housing Benefit paperwork is in place and liaise with tenant regarding arrears.

• Deal with all aspects of anti-social behaviour

• Possess a good all-round knowledge of the service and be able to deal effectively with enquiries.

• Ensure that any visitors comply with the security and safety procedures in the building, such as signing in and being aware of the fire exits.

• Ensure that all Health and Safety procedures for communal areas and Residents’ accommodation conform to these through regular checks and inspections. Identifying any areas of non-compliance or safety concerns and actioning these with the appropriate colleagues.

• Ensure the security of the building by doing regular checks of the outside area, the security doors and making sure that anyone in the building who does not have a badge is questioned as to the reason they are in the building.

• Ensure that all residents are checked on a daily basis by using the daily check sheets. Raising any welfare concerns with the appropriate Support Officer or Residence Manager.

• Working with the overall Housing Support team, ensure that every Resident understands their Occupancy and Support Agreement.

• To participate in a shift rota over 7 days, not including night shift or sleepovers

Candidates should have:

Essential

• SVQ 2 in Health and Social Care or the ability to achieve this within the first 6 months of employment.

• Any other relevant qualification that is recognised by the SSSC for a housing support worker.

• Experience of working with vulnerable people

• Awareness of intensive housing management issues

• Experience of supporting individuals in crisis

• The ability to work on your own initiative within the standards, policies and procedures of SVR.

• To have good communication skills both verbally and written.

• To work creatively with people who may at times be difficult to engage with.

• To be able to deal calmly with situations that may be challenging this may include making decisions about you and others wellbeing and safety.

• Able to work as part of a team and have a flexible approach to work.

• To maintain all case load record effectively with the Better Futures Database.

• To have a non-judgemental approach and an awareness of equality legislation.

• To be well planned and organised

Desirable

• A counselling qualification

• An awareness of the veteran community and issues which may affect veterans.

• Experience of people who have difficulties with their mental health and or a general awareness of mental health issues.

Scottish Veterans’ Residences (SVR), Scotland’s oldest military charity, has an array of resources at its disposal to support former Armed Forces and Merchant Navy personnel, who are homeless, at risk of homelessness, or who otherwise need housing support. We seek to maximise their independence and provide support to move on to appropriate, permanent accommodation wherever possible. Veterans have their own fully furnished en-suite room and access to all the facilities and support on site. Our facilities include a modern dining room providing all our residents with meals, as well as a gym, community library & and laundry services.

We are seeking a Support Supervisor to join the Team in our Whitefoord House Residence. Located at the foot of the Royal Mile in Edinburgh, Whitefoord House offers a dynamic housing support service to assist our Veterans to return to independent living where appropriate. This is a pivotal role in delivering our service and as such, represent a fantastic career opportunity for the successful candidate.

About You

Motivated, dedicated and enthusiastic, you will assist management in the day-to-day provision of the housing support service to residents. This includes proactively managing and mentoring a team of support staff, ensuring own and supervised staff compliance with the standards set by the relevant regulatory and statutory bodies including Care Inspectorate and Scottish Social Services Council.

With previous experience leading teams in a social care environment working. Ideally you will also have an understanding of the supported housing sector and be able to demonstrate a track record of contributing to high quality services. You are reliable, consistent, focused, and flexible in both your outlook and approach.

This post is required to Participate in on call arrangements for out of office hours support to staff.

In return, we offer an excellent remuneration package within the range £31,295 - £35,744 per annum dependent on experience, plus additional benefits, and pension, with 30 days annual holiday.

For an information chat about the opportunity contact Kirsty Smeaton-Brown kirsty@svronline.org

Scottish Veterans’ Residences (SVR), Scotland’s oldest military charity, has an array of resources at its disposal to support former Armed Forces and Merchant Navy personnel, who are homeless, at risk of homelessness, or who otherwise need housing support. We seek to maximise their independence and provide support to move on to appropriate, permanent accommodation wherever possible. Veterans have their own fully furnished en-suite room and access to all the facilities and support on site. Our facilities include a modern dining room providing all our residents with meals, as well as a gym, community library & and laundry services.

We are seeking a Housing Assistant to join the Support Team in our Whitefoord House Residence. Located at the foot of the Royal Mile in Edinburgh, Whitefoord House offers a dynamic housing support service to assist our Veterans to return to independent living where appropriate. This is a pivotal role in delivering our service and as such, represent a fantastic career opportunity for the successful candidate.

ABOUT YOU

Motivated, dedicated and enthusiastic, you will be responsible for the delivery of intensive housing management to Ensure that the building is secure and that any health and safety issues are addressed.

To fulfil our Vision and Mission, you will embed our Values to deliver the safety, health, comfort, and welfare of Veterans in line with the Care Inspectorate’s Health and Social Care Standards.

With previous housing management experience delivering positive, sustainable outcomes you will be dedicated to the support and the wellbeing of residents. You will hold or be working towards an SVQ2 in Housing, Health and Social care, or equivalent. You will also have an understanding of the supported housing sector and be able to demonstrate a track record of contributing to high quality services. You are reliable, consistent, focused, and flexible in both your outlook and approach.

In return, we offer an excellent remuneration package within the range £21.019 - £24,996 per annum dependent on experience, plus additional benefits, and pension, with 30 days annual holiday.

Scottish Veterans’ Residences (SVR), Scotland’s oldest military charity, has an array of resources at its disposal to support former Armed Forces and Merchant Navy personnel, who are homeless, at risk of homelessness, or who otherwise need housing support. We seek to maximise their independence and provide support to move on to appropriate, permanent accommodation wherever possible. Veterans have their own fully furnished en-suite room and access to all the facilities and support on site. Our facilities include a modern dining room providing all our residents with meals, as well as a gym, community library & and laundry services.

We are seeking a Housing Support Officer to join the Support Team in our Whitefoord House Residence. Located at the foot of the Royal Mile in Edinburgh, Whitefoord House offers a dynamic housing support service to assist our Veterans to return to independent living where appropriate. This is a pivotal role in delivering our service and as such, represent a fantastic career opportunity for the successful candidate.

About You

Motivated, dedicated and enthusiastic, you will be responsible for the day-to-day delivery of support to our Veterans. To fulfil our Vision and Mission, you will embed our Values to deliver the safety, health, comfort, and welfare of Veterans in line with the Care Inspectorate’s Health and Social Care Standards.

With previous experience working with individuals to deliver positive sustainable outcomes through housing support you will be dedicated to the support and the wellbeing of residents. Professionally qualified and registered, you will hold an SVQ3. You will also have an understanding of the supported housing sector and be able to demonstrate a track record of contributing t\o high quality services. You are reliable, consistent, focused, and flexible in both your outlook and approach.

Scottish Veterans’ Residences (SVR) was established in 2019 following the merger of SVR and Scottish Veterans’ Housing Association. Its antecedents date back to 1910 and it is Scotland’s oldest military charity. It undertakes charitable giving and provides supported accommodation for homeless Veterans and former members of the Merchant Marine who are in need. Supported accommodation is provided from 3 Residences; Whitefoord House in Edinburgh; Rosendael in Broughty Ferry, Dundee; and Bellrock Close in Glasgow.

Rosendael is a Registered Housing Support Service in Broughty Ferry, which can accommodate 44 residents in single en-suite rooms with a full catering service. As well as person-centred support, the service offers a range of recreational activities and a counselling service.

SVR is a Registered Social Landlord and is regulated by the Scottish Housing Regulator, the Care Inspectorate, and the Office of the Scottish Charity Regulator. Further details of the Charity’s work can be found at: svronline.org.

Responsible for the day-to-day management of Rosendael, including the safety, health, comfort and welfare of the Residents and the maintenance of good order within the Residence in line with Health and Social Care Standards.

Main Responsibilities

• Reporting to the Chief Executive, you will be accountable to the Executive Management Team and the Governing Body for the quality and delivery of the overall service offered at Rosendael. This is to be in accordance with the Vision, Values and Mission of SVR and, of the relevant regulatory and statutory bodies.
• To provide a service which assesses the support and accommodation needs of potential residents and, where the service is deemed appropriate, assist residents to maintain their Occupancy and Support Agreement.
• To lead, engage and motivate the Rosendael multi-disciplinary team and to act as a member of the SVR Senior Management Team.
• To manage and motivate the Rosendael staff team delivering specialised services to residents by coordinating & monitoring their workload and performance to deliver a comprehensive service to residents. This includes promoting an environment of successful and mutually supporting team working.
• To manage all external providers and contractors within the level of financial control delegated at that time.