Working closely with colleagues across the Society you will be responsible for developing and implementing a strategy designed to engage new, and retain existing supporters with a range of individual giving products. As the Scottish SPCA launches an ambitious 10-year vision including an ambition to increase income by £3 million annually by 2032 this role plays a critical function in driving income and instilling increased loyalty from communities across Scotland.

*Please note you do not have to have specific experience to do this post but transferable skills are a must. This would also suit an experienced Fundraiser looking to switch discipline / focus on a different area of work.

Legacies already make up 42% of the Scottish SPCA’s income. This role is an exciting opportunity for a creative, driven, passionate and meticulous individual to support, steward and grow our pool of legacy and in-memory givers ensuring the Scottish SPCA can respond to the changing needs of animals and their owners over the next decade. The Legacy and In-Memory Manager will be responsible for developing, implementing and driving forward an exciting new strategy to engage more supporters, and give them, and loved ones, an amazing supporter experience. Working in conjunction with colleagues this role will develop new products to engage supporters and increase the number of supporters who include a gift in will or give a gift in memory of a loved one, or loved animal to the Scottish SPCA. The role will champion, and celebrate legacies and in memory giving – internally and externally – raising awareness of the importance of legacies to our work and celebrating milestones met as a result of these gifts.

*Please note you do not have to have specific experience to do this post but transferable skills are a must. This would also suit an experienced Fundraiser looking to switch discipline / focus on a different area of work.

The Supporter Experience Manager will plan and lead the implementation of excellent supporter experiences across the Scottish SPCA. The role will work cross-departmentally to facilitate the transformation of supporter journeys and improve the experience for supporters across all of our touchpoints in the organisation. As the Scottish SPCA launches an ambitious 10-year vision including an ambition to increase income by £3 million annually by 2032 this role plays a critical function in driving income and instilling increased loyalty from communities across Scotland.

*Please note you do not have to have specific experience to do this post but transferable skills are a must. This would also suit an experienced Fundraiser looking to switch discipline / focus on a different area of work.

The Scottish SPCA, Scotland’s animal welfare charity is recruiting a Supporter Care Officer to be based at its Headquarters in Dunfermline, Fife.

The Supporter Care Officer will be responsible for ensuring a high quality experience is delivered to donors across the charity to achieve income targets. The role will involve providing supporter care through a variety of channels including digitally, by phone, written communication, face to face interactions, at our animal rescue and rehoming centres and in the wider community.

Applicants will have At least 2 years’ experience in a fundraising or customer facing role; experience of developing relationships with the general public, particularly donors and volunteers; experience of organising and supporting events, talks and presentations; experience of using digital platforms for fundraising; and excellent communication, negotiation and presentation skills, both verbal and written.

The position is 35 hours per week, Monday – Friday, 9am-5pm, plus occasional evenings and weekends.

As a Director of Scottish SPCA, you can expect to join a dedicated team of passionate professionals who share our values and who are committed to championing animal welfare.

The Society was founded in 1839 and our strategic ambitions are clearly mapped out for years ahead (Read our Business Plan 2021 and Annual Review 2019). Our Board of Directors are drawn from diverse backgrounds for their knowledge, expertise and skills ranging from farming, to veterinary, financial and legal sectors. (Read more about our existing Directors in the Board Bio sheet).

Following the retirement of several long-serving Committee members in June 2021, we have a number of vacancies on our Board, in particular for the role of Treasurer, and we would love to hear from individuals with senior level leadership expertise, experience and skills in the following areas:

• Veterinary
• Strategic finance
• Fundraising and income generation
• Legal/corporate experience
• Digital transformation
• Change management
• Ability to offer strategic decision and guidance

We are keen to encourage applications from groups currently underrepresented on our Board: people from black and minority ethnic backgrounds, people under 50 and people with disabilities.

Additionally, all directors must meet the “Fit and Proper Persons” criteria to be a charity trustee. You can find guidance and good practice on being a charity trustee at oscr.org.uk/guidance-and-forms/guidance-and-good-practice-for-charity-trustees.

The main Board meets 4 times a year and, as members may be asked to support our key strategic subcommittees, such as People, Culture & Reward, Health, Safety Wellbeing & Environmental, Finance & Operating Performance, Fundraising & Brand Building and Ethics & Policy, effective chairing skills at a senior committee level are desirable.

Initial appointment is for a 4-year term with the opportunity for reappointment for a further 4 years.