Charity registered in Scotland SC002970
The Robertson Trust is one of the leading grant-making charitable trusts in Scotland. Our overall aim as an organisation is to improve the quality of life and realise the potential of people and communities in Scotland. In 2018/19, the Trust awarded over £18 million in grants to Scottish charities and bursaries to students at university and further education college. In late 2019, The Barracks conference centre and charity hub was opened in Stirling adding to the existing charity hub and meeting room space available in Robertson House, Glasgow. In 2020 we will be introducing a new strategy for the organisation.
To work as part of a team to ensure a consistently high standard in how visitors and telephone calls are welcomed to Robertson House, Glasgow and maintain the meeting room booking system.
·The Robertson Trust require an experienced Receptionist / Administrator reporting directly to the Facilities & ICT Manager. As our Receptionist / Administrator is the first point of contact for visitors and incoming calls, to be successful in this role you must be professional and approachable with a ‘happy to help’ and ‘can do’ attitude, always providing excellent customer service. The role is to ensure that reception runs smoothly as well as dealing with admin and facilities elements of the role. Flexibility to work additional days on an ad hoc basis to cover holidays / illness at Glasgow and Stirling sites.
You will be responsible for the following:
·Welcoming visitors in a courteous, friendly and professional manner directing them accordingly
·Operate switchboard directing incoming calls in a prompt and professional manner
·Maintain safety and security by complying with procedures and regulations, and controlling access - manage visitor logbook and issue visitor badges and security fobs
·Manage booking system for the Barracks Conference Centre and all meeting rooms for both internal and external users
·Support tenants by distributing incoming mail and deliveries
·Manage contractors, by gathering tenders and ensuring quality of work
·Chief Fire Warden and First Aider (training provided)
·Ensure reception area is tidy and presentable
·Various adhoc duties, as required
·Proven work experience as a Receptionist or front of house role
·Excellent communication and organisational skills
·Excellent time-management skills and ability to multi-task
·Ability to be resourceful and proactive when issues arise
·Have a professional, flexible and adaptable attitude
·Composed under pressure
·Proficiency in Microsoft Office
·Experience of room booking software (VenueOps or similar) - desirable
What you can expect:
·35 days holiday per calendar year FTE
·Pension - 10% employer contribution or 14% if employee contribution is 7%
·Death in Service 4 x salary or 8 x salary if employee contribution to pension
The Robertson Trust is the largest independent grant-making trust in Scotland with the vision of a fair and compassionate Scotland where everyone is valued and able to flourish. It has donated more than £263 million to charitable causes in Scotland since 1961. It is currently finalising a new exciting strategy to address some of the most intractable social issues in Scotland which will see it adopt new ways of working and building new partnerships to deliver greater impact in Scotland.
The Robertson Trust remains the controlling shareholder of the global company Edrington Group Limited, one of Scotland’s largest private companies which owns the well-known whisky brands, The Macallan, Highland Park, The Famous Grouse, and the premium dark rum brand Brugal. The bulk of the Trust’ income is derived from its investment in Edrington Group Limited.
The summer of 2020 will see the launch of a new strategy for the Trust. After extensive review and stakeholder engagement, the Trust has sought to develop a strategy which will best fit the current challenges facing communities in Scotland. Its new mission is to work with others, using all of its assets and resources, to improve the wellbeing of people affected by poverty and trauma.
The Trust needs outstanding Trustees who will contribute to delivery of its new mission, through constructive challenge, support in specific areas of expertise and championing the Trust’s work far and wide. They are looking for diversity, fresh thinking and a hunger to make a difference. If you have these qualities, they would love you to join their cause.
Candidates should fit to one or more of the following categories.
1. Experience as a Chief Executive operating in an international business with strong connections to Scotland. This should be someone attuned to the challenges of running a complex, large-scale, devolved operation with the ability to bring commercial and financial rigour.
2. Skills and experience in investment management and in particular institutional investment; the ability to provide sound guidance on how the Robertson Trust can maximise its considerable and diverse assets to advance its mission.
3. A candidate with a background or key experience and understanding of poverty and/or trauma informed services. They will bring ideas and an understanding of new approaches to tackling poverty.
Robertson Trust are also seeking to appoint new members to the Audit Committee and Investment Committee. For the Audit Committee, candidates will be chartered accountants with an understanding of charity accounts but will also bring experience of working with organisations undergoing significant change and those that are used to working with organisations to help them manage risk as they change and adapt. For the Investment Committee, candidates should have institutional investment experience.