We are recruiting an engaging and solutions driven Assistant Services Manager to cover a period of maternity leave.

You will spend time in each of the areas across the week. There will be an expectation to travel to the Glasgow office when required.

Working closely with colleagues across a range of roles/functions, you will support the Head of Service in the operational management and leadership of services to achieve positive outcomes for children, young people, and families. You will also line manage and support Team Managers across your area in all aspects of leadership, development, and implementation of existing services and strategic growth. The key responsibilities of Assistant Services Manager include, but are not limited to:

• Responsibility for decision making with Service delivery staff and Team Managers where this relates to child/adult protection in line with includem policies and procedures.
• Ensure service level agreements/contracts are implemented effectively and adhered to through proactive monitoring.
• Lead regular reviews with key external partners to monitor and manage effective use of the services.
• Lead services contribution to bid and tender writing processes, including attendance at interviews/presentations as required.
• Work as part of the services development team towards achieving organisational strategic objectives.
• Foster positive relationships with external stakeholders and attend external events/forums with a view to developing service provision.
• Identify examples and areas of best practice to promote a learning and information sharing culture.
• Ownership of recruitment, retention, and development of team managers.
• Responsible for the control of team budgets and reallocation of resources as necessary through consultation with Head of Services/Director of Services and support functions.
• Engage and inspire Team Managers and staff, ensuring best practice is inherent in operational activity.
• Support and encourage practice that reflects a robust risk enablement approach.
• Ability to self-manage and prioritise competing demands across the organization.
• Be able to effectively communicate in a range of forums adapting style as appropriate.
• Leading change whilst motivating and inspiring others.
• Direct support alongside Assistant Service Mangers to the delivery of services 365 days a year including helpline.
• Lead by example and promote a culture of positive wellbeing across the organsiation.
• Ability to deliver training e.g Includem Model of Practice.
• Take ownership of personal development in line with organizational needs and individual requirements.
• Extensive experience of supporting children, young people and families alongside up to date knowledge of legislation and best practice.
• Provide support to Team managers in all aspects of performance management and succession planning.
• Accountable for quality of services delivered within remit.

About You

You will be an engaging and inspiring leader for your teams, with the ability to contribute to the overall strategy of the organisation. Possessing demonstrable experience of delivering and managing services to vulnerable groups who have experienced significant adversity/trauma, you will have the ability to embrace challenges and take initiative, as well as being intuitively proactive with drive, passion, and the determination to succeed. In addition, you will possess:

• SVQ 3 in Social Services with Children and Young People, or equivalent, is essential.
• SVQ4 in Leadership and Management, or willingness to work towards, is essential.
• Registration with the Scottish Social Services Council (SSSC).
• Ability to drive with access to a car.
• Ability to evidence work practice that embraces equality and diversity.
• Experience of identifying, managing, escalating, and reporting of child or adult protection concerns.
• Experience of ensuring Service Level Agreements and contracts is implemented and adhered to.
• Strong interpersonal and communication skills, with the ability to challenge and influence a variety of stakeholders.
• Excellent attention to detail with a focus on continuous improvement and excellent service delivery.
• Relevant IT skills and knowledge
• Flexibility across working week to respond to service demand.

This role will require a completion of a PVG for the successful candidate.

We are seeking 3 Development Workers to join our team. You will be joining an exciting and dynamic team within Includem with a specific focus on supporting the implementation of The Promise which will see you work across Scotland.

You will help support local and national organisations to ensure they embed lived experience and participation at its core. You will work within a multi-disciplinary team to identify gaps in service provision, work with partners to identify pilots and support the delivery and evaluation of these pilots. You will engage with key stakeholders including infants, children, young people and their families to understand the barriers they may individually and collectively face and to identify supports enabling them to experience success in their local community and move to a preventative model. You will also help and support organisations to explore what they need to do differently to ensure the promise is kept.

You will be supported and guided every step of the way to ensure you can carry out your role to the best of your ability. Training and development opportunities will be provided.

The key responsibilities of the Development Officer include, but are not limited to:

• Support the development of programmes and initiatives that helps #KeepThePromise.
• Support the development of meaningful engagement methods and resources.
• Develop a Participation Programme
• Actively participate in formal supervisions and continuous professional development.
• Create partnerships and relationships with key stakeholders.
• Work as part of a team from national and local perspective.
• Support the identification and subsequent design and delivery of appropriate pilots across Scotland.

About You

With experience of working/living in and around the care and justice system, you will also have experience in meaningful participation, with the ability to create and maintain positive relationships with key stakeholders. In addition to having a genuine interest in the health and wellbeing of young people and communities, you will possess:

• Ability to promote positive values and anti-discriminatory, non-judgmental practice.
• A track record of implementing or creating new initiatives would be advantageous.
• An understanding of trauma informed practice would be advantageous.
• An understanding of youth and community development approaches would be advantageous.
• Sound understanding of participation and engagement methods.
• Excellent communication skills, both verbal and formal written communications.
• Excellent organisational skills with the ability to plan, prioritise and schedule work.

We are recruiting a dynamic and enthusiastic Contract Manager, who will support our Head of Development in achieving the organisations strategic objectives. In addition, you will ensure contractual relationships are strong, and business development opportunities with new and potential customers are identified, developed, and delivered.

You will also support the continuous improvement culture by identifying emerging trends and needs using internal and external intelligence.

The key responsibilities of the Contracts Manager include, but are not limited to:

• Maintain, and further develop relationships with current & potential customers, to meet the organisations objectives.
• Further develop contract management processes, ensuring contract governance requirements are maintained and business development opportunities are identified and progressed.
• Using appropriate portals and stakeholder relationships are optimised to identify and develop new service, contract, and project opportunities.
• Work with colleagues to create, populate and present reports and updates.
• Contributing to the organisation's strategic external communications.
• Investigate and attend external events to represent includem and develop existing and new relationships.
• Contribute to identification of new opportunities and trends in supports provided to children, young people, and families.
• With support from Public Affairs Officer, gain awareness of Local Authority plans and decisions, relevant to children & family services.
• Support the development and completion of tender and proposal submissions, taking ownership of relevant processes or sections.
• Ensure includem are represented and aware of developments at relevant Third Sector Interface organisations.

About You

You will be confident in engaging with sector bodies to represent includem, and in attending external events to raise the profile of the organisation. With the ability to multi-task, you will have a knack for innovation and the ability to adapt to changing priorities, whilst supporting your colleagues and contributing to the achievement of the charitable objectives. In addition, you will possess:

• Relevant skills & experience in contract management & business development activities.
• Knowledge and experience of using appropriate portals – PCS Tender/Public Contracts Scotland.
• Qualifications or skills & experience at SCQF level 7
• Evidence of building and growing sustainable relationships with stakeholders.
• Good organisational skills, with evidence of achieving complex tasks within agreed timescales.
• Strong interpersonal and communication skills allowing you to network, build relationships, and influence a variety of stakeholders internally and externally.
• Excellent attention to detail with a focus on continuous improvement and excellent customer service delivery.
• Ability to embrace challenges, take initiative, originate action, and work well with a great deal of autonomy.
• Excellent IT skills, including proficient use of Microsoft packages and databases.

We are looking for Community Justice Workers to join our ADAPT team where you will support in the development and provision of proof-of-concept justice and wellbeing projects which will support children, young people, and families.

Are you able to stay calm under pressure, do you have these qualities, then includem have a job for you?

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through use of line managers, colleagues and organisational tools, processes, policies, and procedures.

A UK driving license is an essential requirement to the role.

Please look at the full job description here

About includem

Since 2000, includem has grown and developed a wide range of services and projects for children, young people, and families across Scotland. Initially focussed on bridging the gap between social care and justice services, we have expanded our offering of specialist support not just for young people in conflict with the law but for families as well.

We work with children and young people in care, and their caregivers, as well as supporting those facing challenges with education, their mental health or transitioning to adulthood. Regardless of who we are supporting, our commitment to relationship-based, 24/7 support, remains unchanged.

Our mission is to provide the support children and young people need to make positive changes in their lives and inspire a more hopeful future.

This is where you come in! Working for includem means getting the chance to use your talents to the fullest, doing work that makes a real difference to the lives of many, in an environment where your contributions get noticed. Will you join our mission?

We are recruiting an engaging and solutions driven Assistant Services Manager to cover a period of maternity leave.

Working closely with colleagues across a range of roles/functions, you will support the Head of Service in the operational management and leadership of services to achieve positive outcomes for children, young people, and families. You will also line manage and support Team Managers across your area in all aspects of leadership, development, and implementation of existing services and strategic growth. The key responsibilities of Assistant Services Manager include, but are not limited to:

• Travel will be required across your service areas including, but not limited to, Fife, Dundee, and Aberdeen.

• Support and inform decision making with frontline staff and Team Managers where this relates to child/adult protection in line with includem policies and procedures.

• Ensure service level agreements are implemented and adhered to through contract monitoring.

• Participate in regular reviews with key external partners to monitor and manage effective use of the services.

• Contribute to bid and tender writing processes, and reporting where required.

• Foster positive relationships with external stakeholders and attend external events/forums with a view to developing service provision.

• Identify examples and areas of best practice to promote a learning and information sharing culture.

• Ownership of recruitment, retention, and development of your teams.

• Assist in the control of team budgets and reallocate resources as necessary through consultation with Service Managers and support functions.

• Engage and inspire Team Managers and staff, ensuring best practice is inherent in operational activity.

• Support and encourage practice that reflects a robust risk enablement approach.

About You

You will be an engaging and inspiring leader for your teams, with the ability to contribute to the overall strategy of an organisation. Possessing demonstrable experience of delivering and managing services to vulnerable groups who have experienced significant adversity, you will have the ability to embrace challenges and take initiative, as well as being intuitively proactive with drive, passion, and the determination to succeed. In addition, you will possess:

• SVQ 3 in Social Services with Children and Young People, or equivalent, is essential.

• SVQ4 in Leadership and Management, or willingness to work towards, is advantageous.

• Registration with the Scottish Social Services Council (SSSC).

• Ability to drive with access to a car.

• Ability to evidence work practice that embraces equality and diversity.

• Experience of identifying, managing, escalating, and reporting of child or adult protection concerns.

• Experience of ensuring SLAs are implemented and adhered to.

• Strong interpersonal and communication skills, with the ability to challenge and influence a variety of stakeholders.

• Excellent attention to detail with a focus on continuous improvement and excellent service delivery.

This role will require a completion of a PVG for the successful candidate.

Benefits

Includem offers the following benefits:

• 28 days annual leave, increasing to 31 days with 5 years’ service.

• 9 public holidays

• Enhanced employer pension contributions

• Counselling service

• Family friendly leave

• Access to Blue Light Discount Card

About includem

Since 2000, includem has grown and developed a wide range of services and projects for children, young people, and families across Scotland. Initially focussed on bridging the gap between social care and justice services, we have expanded our offering of specialist support not just for young people in conflict with the law but for families as well.

We work with children and young people in care, and their caregivers, as well as supporting those facing challenges with education, their mental health or transitioning to adulthood. Regardless of who we are supporting, our commitment to relationship-based, 24/7 support, remains unchanged.

Our mission is to provide the support children and young people need to make positive changes in their lives and inspire a more hopeful future.

This is where you come in! Working for includem means getting the chance to use your talents to the fullest, doing work that makes a real difference to the lives of many, in an environment where your contributions get noticed. Will you join our mission?

We are recruiting a dynamic and engaging Trainer who will facilitate the learning and development of our employees. Dedicated to fostering a dynamic and inclusive learning environment, the Trainer will develop and deliver learning initiatives to our staff, stakeholders, and external professionals. Collaborating closely with our L&D Business Partner, they will ensure the workforce possess the necessary skills and capabilities to meet the evolving needs of the organisation. The key responsibilities of the Trainer include, but are not limited to:

• Responsible for delivering the full suite of includem’s internal training.

• Design, develop and deliver training material and products for the organisation with the aim of delivering training to external stakeholders.

• In conjunction with the HR Coordinators, schedule and deliver includem’s induction to all new employees.

• Receive and/or prepare materials for training sessions and workshops, including the coordination of pre- and post-work for training sessions.

• Maintain all systems and databases which capture L&D information for employees.

• Assist in the setup of systems and processes to enable L&D initiatives to be effectively implemented.

• Identify organisations and external bodies where there is opportunity to develop and foster partnership working.

• Track and report on all employee training activities.

• Support the L&D Business Partner and HR Manager with the development and implementation of L&D initiatives.

• Ensure evaluation methods and materials are developed, to demonstrate learning is embedded across the organisation.

About You

With previous experience of delivering training, you will be creative with a knack for innovation and the ability to adapt to changing priorities. You will be eager and determined, and continuously seeking opportunities to improve learning initiatives offered to our employees. In addition, you will possess:

• Qualification in relevant social care subject (minimum SVQ Level 3).

• Have, or be willing to work towards, a relevant training qualification.

• Experience of working in the care / charity sector.

• Experience in scoping, developing, and delivering training materials to a wide and varied audience.

• Knowledge of the Scottish Social Service Council (SSSC).

• Excellent problem-solving skills – be solutions driven.

Benefits

Includem offers the following benefits:

• 28 days annual leave, increasing to 31 days with 5 years’ service.

• 9 public holidays

• Enhanced employer pension contributions

• Counselling service

• Family friendly leave

• Access to Blue Light Discount Card

Includem are looking for new Community Young Person and Family Support Workers to join our new Crisis Response team working across Scotland to support children, young people and families when they need us most.

Includem have a brand-new service starting and includem are looking for keen, enthusiastic people who have an interest in helping children, young people and their families.

Are you able to stay calm under pressure, do you have these qualities, then includem have a job for you?

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through use of line managers, colleagues and organisational tools, processes, policies and procedures.

A UK driving license is an essential requirement to the role.

The full job description can be found here

If you would like further information about the role, please call HR on 01414270523

We are looking for Community Justice Workers to join our ADAPT team where you will support in the development and provision of proof-of-concept justice and wellbeing projects which will support children, young people and families.

You will be required to travel Scotland wide, with overnight stays as and when required.

Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by Includem. The successful candidate should have a full driver's license and access to a reliable vehicle.

What does the role involve?

Includem’s ADAPT team has been funded to research and pilot alternative support within the justice system across Scotland. The Community Justice Worker will be responsible for the scoping of opportunities by engaging with potential stakeholders, identifying, and contributing to learning, as well as direct delivery of whole family approaches, individual support and crisis led services to young people and families in the community and other settings.

With the ability to plan and work flexibly across projects as part of a team, you will understand and respond to the individualised needs to improve outcomes in line with GIRFEC principles, The Promise and Includem’s model of support. You will demonstrate leadership and ownership over effective service delivery to young people, by managing outcomes through engagement with line managers, colleagues, partners, and organisational tools, processes, policies, and procedures.

Please look at the full job description here

You must have a UK driving license and access to a car for work.

We’re looking for a Senior Development Officer to join our Head Office team to help support young people and their families.

This is an amazing opportunity to work with Includem for motivated, positive, resilient individuals who can engage with young people and families to identify supports enabling them to experience success in their local community and move to a preventative model. You will build on and develop relationships with statutory services to embed the main principals of The Promise.

We are seeking a Policy & Public Affairs Officer to join our Development Team.

The successful candidate will help support our ongoing efforts to raise awareness of includem with a range of partners and stakeholders, ensuring that the voices of those we support across Scotland are the foundation of everything they do.

We are looking for a dedicated Policy & Public Affairs Officer to join our team. You will have responsibility for supporting the Communications & Marketing Manager in developing and delivering includem’s public affairs work, raising awareness of the organisation with a wide range of stakeholders.

Includem’s communications and public affairs function sits within the Development Team which includes strategy, fundraising, business development and contract management. You will work closely with the wider team to ensure their work is effectively communicated to internal and external audiences. You will engage with the wider includem workforce on a regular basis.

Responsible for a variety of tasks; supporting our policy and public affairs agenda through monitoring and research to writing and disseminating various materials, arranging meetings with key stakeholders and acting as an ambassador for the charity.

To succeed in this role, you need to be passionate, think creatively, work both independently and as part of a team, and have excellent communication, interpersonal and digital skills.

Download the full job description below.

You will be required to travel Scotland wide, with potential overnight stays away from home with expenses paid.

Includem have a brand-new service starting and are looking for keen, enthusiastic people who have an interest in helping children, young people and their families.

Are you able to stay calm under pressure, do you have these qualities, then includem have a job for you?

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through use of line managers, colleagues and organisational tools, processes, policies and procedures.

A UK driving license is an essential requirement to the role.

Purpose of Role - To manage Local Authority tender processes, developing relationships with current and future funding partners, reporting to such funders and supporting fundraising development plans. Supported by the Director of Development the role assists with developing and delivering on the charity’s funding strategy.

By working closely with the wider includem teams the successful person will develop written material that meets includem’s strategic objectives.

Download the full job description here

Excellent management opportunity within East Dunbartonshire local authority.

Are you flexible and able to work evening and weekends. Includem is looking for a Community Engagement Manager.

The Manager will deliver and support community engagement workers to deliver youth work sessions in community locations across East Dunbartonshire Friday and Saturday evenings 5pm to 10pm and one other mid-week evening between 6pm and 9pm. Remainder of working time to be flexible.

Purpose of Role - To manage and effectively deliver the detached youth work service in East Dunbartonshire. This is a model of youth work delivery with workers going to where young people are; this can be in parks, ball courts, shopping centres or streets/neighbourhoods. This will involve partnership working with other service providers including community organisations, voluntary sector youth work providers, community wardens, and Police Scotland. The Community engagement Manager will liaise with community partners building knowledge of priority areas within East Dumbarton.

Full Job description can be found here

Must have a full UK driving license and access to a car for business use.

NEW YEAR NEW JOB? Are you looking for a fresh start? Do you have a passion for helping young people and their families?

Due to recent funding and growth in the Dundee area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work and can help us to deliver includem’s innovative approach. You will have the fantastic opportunity to work across our various services in the area, facilitating vital support to those who require it most.

Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

NEW YEAR NEW JOB? Are you looking for a fresh start? Do you have a passion for helping young people and their families?

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live. Wellbeing in Fife, in partnership with Barnardos and part of Fife’s Our Minds Matter Framework focuses specifically on providing short term 1:1 emotional and practical support and groupwork to promote positive mental health and wellbeing.

The focus of the Community Engagement Practitioner is to deliver input in three key area:

• Identifying and developing local community / organisational capacity
• Developing parental/carer capacity
• Targeted interventions understanding YP’s needs, to assist them to engage with and help shape and strengthen local services

The post holder will engage effectively with children, young people, families, and partner agencies on a day-to-day basis and pro-actively seek new opportunities for partnership/collaborative working. You will model positive work practices that are accountable, positively role models and leads by example.

Main Duties and Responsibilities

The service provides support for children and young people aged 5 – 25 years (26 if care experienced) and their families in Dunfermline and South West Fife. The role focuses on building trusting relationships with young people to provide both emotional and practical support to promote positive mental health and wellbeing, to reduce distress and to be connected positively to the local community. The service will be delivered through outreach and be embedded within local communities.

The role requires you to work collaboratively with partners to link young people and families into their community and universal community resources. This framework will take a whole family and strengths-based approach, providing support through 1:1 intervention and groupwork for children, young people, and families. The role will also require you to deliver group sessions to partners to build community capacity and work with parents / carers to build confidence in having confident conversations about positive mental health.

Due to recent funding and growth in the Fife area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work and can help us to deliver includem’s innovative approach. You will have the fantastic opportunity to work across our various services in the area, facilitating vital support to those who require it most.

Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a car.

What does the role involve?

You will deliver bespoke support to young people and their families within our teenagers and transitions service. You will be responsible for all aspects of case management, including assessment and support planning. You will work with other professionals in the young person’s life to deliver positive, sustainable change. This is a key role within a busy team.

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Due to recent funding and growth in the Aberdeen area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work and can help us to deliver includem’s innovative approach. You will have the fantastic opportunity to work across our various services in the area, facilitating vital support to those who require it most.

Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

If you would like more information regarding this role, please call 0141 212 8800 and ask to be forwarded onto the HR team. You can apply directly online via the includem website (includem.org) by downloading and filling out an application pack attached to the vacancy. This pack should then be emailed to hrassist@includem.co.uk in order for us to fully consider you for the role.

Due to recent funding and growth in the Dundee area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work and can help us to deliver includem’s innovative approach. You will have the fantastic opportunity to work across our various services in the area, facilitating vital support to those who require it most.

Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Due to recent growth in the Glasgow area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a reliable vehicle.

What does the role involve?

Post will require daily travel via a vehicle across the central belt. Although the office base is in Glasgow the post will likely require daily travel across the central belt, the area of travel being dependent on the referrals made via local authorities and other agencies. Due to the likely nature of referrals being for young people with complex needs, candidates should be trauma informed and be able to evidence their skills and knowledge in this area. Candidates should also be able to demonstrate skills in establishing positive working relationships with children, young people, parents and carers in order to achieve outcomes, alongside demonstrating personal resilience in their own ability to cope with and manage the challenges this role may bring for them on a daily basis.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a vehicle for work purposes
• Become a member of the Protection of Vulnerable Groups (PVG) scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council (SSSC) and this role would suit someone working at SCQF Level 2 and/or working towards SCQF Level 3.

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

If you would like more information regarding this role, please contact our HR department on 0141 212 8800 who will arrange for an informal chat with one of our managers. You can apply directly online via the includem website (includem.org).

Additional Information

This role will require you to drive, with access to your own car for work purposes. There may be an additional requirement for some travel between includem offices.

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live.

Keeping connected focuses specifically on providing 1:1 mentoring support and groupwork to promote positive mental health and wellbeing. As a support worker you will support children, young people aged 10 – 25 years, taking a whole family approach. You will work to a trauma informed and strengths-based approach and provide direct 1:1 support on a consistent basis and groupwork sessions. You will link with other community supports and opportunities and help children and young people to work towards their goals.

Main Duties and Responsibilities

The role focuses on building trusting relationships with young people to provide both emotional and practical support to promote positive mental health and wellbeing and to be connected positively to the local community. You will work in partnership with our partners in CAMHS primary mental health team and Our Minds Matters pupil support team. The service will be delivered through outreach and be embedded within local communities.

Duties include:

Each Support Workers will be responsible for:

• Building quality relationships which support and empower children, young people, and families to develop and have ownership of interventions which improve their emotional health and wellbeing
• Providing 1:1 targeted short-term mentoring and Whole Family support based around the strengths and needs of each young person and family. Support Workers will be allocated to support children, young people, and families with more complex needs.
• Using a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes
• Identifying appropriate group work sessions based around young people self-identified issues and work with community partners to develop and facilitate
• Ensuring practice within 1:1 and groupwork is aligned with strengths principles is family centred and rights based.
• Providing a whole family approach to consolidate change and provide the support the whole family needs for its members wellbeing
• Understanding the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately
• Working collaboratively with children, young people and families, key stakeholders and external partners towards the achievement of shared goals and objectives.
• Work directly with CAMHS early intervention team and Our Mind Matters Pupil Support Officers to improve wellbeing and increase engagement in school and specialist mental health support
• Attend multi-agency meetings to support most complex cases
• Utilising a range of approaches to improve relationships with family and peers including restorative practice and Solihull Approach
• Supporting children and young people to build an individualised evaluation toolkit and regularly reviewing progress towards shared goals and objectives against assessment of wellbeing indicators
• Assessing and responding appropriately to situations where children, young people and families. may be at risk of harm.
• Responding to children, young people and families. and working in collaboration with others to ensure families have the required range of support they need through universal and statutory agencies.
• Identifying universal/specialist supports and support children, young people and families to access and engage, providing practical support e.g. getting to appointments/groups and barrier reduction.
• Taking direction from your team manager and participate in deployment to ensure time is used effectively to meet the needs of children, young people and families.
• Develop and maintain connections with local communities and neighbourhoods to support families to sustain positive change.
• Be accountable for the quality of support and be able to evidence this work effectively.
• Support participation of children, young people and families. in quality assurance practices, service improvement and Fife-wide identification of gaps and further commissioning design.
• Access support and supervision provided by CAMHS and your team manager

Additional Information

You will need a full driving license and access to your own car for work purposes.

Qualifications

You will be educated to SCQF Level 8 or have relevant skills and experience in working with young people or young adults with mental health needs.

Additional Information

This role will require you to drive, with access to your own car for work purposes. There may be an additional requirement for some travel between includem offices.

We are looking for an Executive Assistant to perform a variety of high standard administrative tasks to support the executive team at includem. The role will require, amongst other tasks, diary management, making travel arrangements and preparing a variety of reports.

Key to your success will be an expectation that you are well-organised, have great time management skills, with lots of common sense and to work independently. In doing this, you will contribute to the efficiency of our organisation by providing personalised and timely support to executive members, enabling the organisation to better support the children, young people and families with whom we work.

Main duties and responsibilities:

• Provide comprehensive administrative support for up to 5 executives including scheduling meetings

• Booking travel and accommodation

• Act as point of contact among executives, employees, clients and other external partners

• Screen incoming calls and distribute correspondence to colleagues as appropriate

• Effectively take minutes during meetings

• Provide timely information to our executive team, Board and external stake holders

• Format information for internal and external communications - memos, emails, presentations and reports • Manage information flow in a timely and accurate manner • Perform any ad hoc duties as requested by your manager to contribute to support executive members at Includem

Additional Information

There may be an occasional requirement to travel to other includem offices.

Due to recent growth in the Glasgow area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a reliable vehicle.

The Glasgow Intensive Family Support Services service works in collaboration with Glasgow Health and Care Partnership (HSCP) alongside other Third Sector organisations, with a co-located base within HSCP children’s services. Working within communities across the city using the voice, validation, hope model, a co-produced family engagement model, workers focus on strengths and assets with families and communities in order to bring about sustainable change to keep families together. Referrals come from social work for young people aged 12-18, however, with the focus being on whole family support, parents/carers, other family members and younger children within the family will also benefit from the support being provided.

What does the role involve?

This role will involve supporting children and young people who are in conflict with the law, using a trauma informed approach. The service currently takes referrals from Early and Effective Intervention, Diversion from Prosecution, Youth Court and Youth Justice Social Work teams. Knowledge and understanding of justice systems and the impact these can have on children, young people and their families would be beneficial.

Due to the likely nature of referrals being for young people with complex needs, candidates should be trauma informed and be able to evidence their skills and knowledge in this area. Candidates should also be able to demonstrate skills in establishing positive working relationships with children, young people, parents and carers in order to achieve outcomes, alongside demonstrating personal resilience in their own ability to cope with and manage the challenges this role may bring for them on a daily basis.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a vehicle for work purposes
• Become a member of the Protection of Vulnerable Groups (PVG) scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council (SSSC) and this role would suit someone working at SCQF Level 2 and/or working towards SCQF Level 3.

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

If you would like more information regarding this role, please contact our HR department on 0141 212 8800 who will arrange for an informal chat with one of our managers. You can apply directly online via the includem website (includem.org).

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

This is a flexible response position meaning travel across the central belt is required (mileage paid).

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and

Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver’s license and access to a car.

What does the role involve?

We are recruiting for a Youth & Family Support Worker to work within the local community to provide 1 to 1 relationship based support to young people and their families/carers.

The successful candidate will be required to:-

• Build effective relationships with young people and their families and engage them in 1 to 1 support within their local community
• Identify and record individual support needs and work collaboratively with young people and their families to develop and deliver a sustainable individual support plan based upon presenting and underlying behaviours
• Use appropriate tools in order to help young people and families understand the impact of their behaviour within the wider community
• Work in partnership with existing community resources, organisations and supports to sustain positive change with families
• Develop and deliver groupwork activities

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or be willing to become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contribution
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Flexible and agile working
• Family friendly policies

Please note a full driver’s license and road worthy vehicle are required for this role.

Due to recent funding and growth in the Fife area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work and can help us to deliver includem’s innovative approach. You will have the fantastic opportunity to work across our various services in the area, facilitating vital support to those who require it most.

Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

If you would like more information regarding this role, please call 0141 427 0523 and ask to be forwarded onto the HR team. You can apply directly online via the includem website (includem.org) by downloading and filling out an application pack attached to the vacancy. This pack should then be emailed to hrassist@includem.co.uk in order for us to fully consider you for the role.

Due to recent funding and growth in the Fife area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people and are flexible regarding hours of work and can help us to deliver includem’s innovative approach. You will have the fantastic opportunity to work across our various services in the area, facilitating vital support to those who require it most.

Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work towardHNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live. Wellbeing in Fife, in partnership with Barnardos and part of Fife’s Our Minds Matter Framework focuses specifically on providing short term 1:1 emotional and practical support and groupwork to promote positive mental health and wellbeing.

The focus of the Community Engagement Practitioner is to deliver input in three key area:

• Identifying and developing local community / organisational capacity
• Developing parental/carer capacity
• Targeted interventions understanding YP’s needs, to assist them to engage with and help shape and strengthen local services

The post holder will engage effectively with children, young people, families, and partner agencies on a day-to-day basis and pro-actively seek new opportunities for partnership/collaborative working. You will model positive work practices that are accountable, positively role models and leads by example.

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live. Wellbeing in Fife, in partnership with Barnardos and part of Fife’s Our Minds Matter Framework focuses specifically on providing short term 1:1 emotional and practical support and groupwork to promote positive mental health and wellbeing.

The focus of the Community Engagement Coordinator is to lead and small team to deliver on three key area:

1. Identifying and developing local community / organisational capacity
2. Developing parental/carer capacity
3. Targeted interventions understanding YP’s needs, to assist them to engage with and help shape and strengthen local services

The post holder will engage effectively with partner agencies on a day to day basis and also pro-actively seek new opportunities for partnership/collaborative working. You will model positive leadership that is accountable, positively role models and lead by example.

Main Duties and Responsibilities

The service provides support for children and young people aged 5 – 25 years (26 if care experienced) and their families in Dunfermline and South West Fife. The role requires you to coordinate enquiries, whilst working collaboratively with partners to link young people and families into their community and universal community resources. This framework will take a whole family and strengths based approach, providing support through 1:1 intervention and groupwork.

You will be responsible for the coordination of the service and the open referral route, working in close partnership with Barnardos and Fife Council. You will have responsibilities in regular communication, alongside the team manager to the Fife council project lead and strategic oversight group.

To provide assistance and support as part of the intensive support and supervision programme to vulnerable young people who may be at risk, and at times excluded from the community. We also provide support to families as part of our intensive support package. Mentors build sustainable trust and respectful professional relationships which encourage support and demonstrate commitment to young people and their families. Sessional Mentors will also be required work closely with our teams and document contact visits.

Due to recent growth in the Glasgow area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver’s license and access to a reliable vehicle.

What does the role involve?

You will work alongside families in a flexible way using strengths based approaches to co-produce plans with families to enable them to remain together within their own communities. Whole family support is offered with referrals being made initially for children aged 0-12 but with support available to all those within the family including parents and carers. Workers will offer one to one support within the communities the families live in, these are broken into 3 distinct localities dependent on the referring social work team – North West, North East and South Glasgow. Workers will be aligned to work within a locality area, using their knowledge of this area to support families to access community resources to build upon their strengths and assets.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a vehicle for work purposes
• Become a member of the Protection of Vulnerable Groups (PVG) scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council (SSSC) and this role would suit someone working at SCQF Level 2 and/or working towards SCQF Level 3.

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Service: Keeping connected 1:1 mentoring, supporting positive mental health and wellbeing, Fife wide

Reports to: Team manager

Financial Accountability: Low

Holiday entitlement: starting at 28 days per annum and 9 public holidays

Base: Includem, Unit L, Telford Road, Glenrothes, Fife, KY7 4NX

Purpose of Role

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live.

Keeping connected focuses specifically on providing 1:1 mentoring support and groupwork to promote positive mental health and wellbeing. As a support worker you will support children, young people aged 10 – 25 years, taking a whole family approach. You will work to a trauma informed and strengths-based approach and provide direct 1:1 support on a consistent basis and groupwork sessions. You will link with other community supports and opportunities and help children and young people to work towards their goals.

Main Duties and Responsibilities

The role focuses on building trusting relationships with young people to provide both emotional and practical support to promote positive mental health and wellbeing and to be connected positively to the local community. You will work in partnership with our partners in CAMHS primary mental health team and Our Minds Matters pupil support team. The service will be delivered through outreach and be embedded within local communities.

Duties include:

Each Wellbeing Community Support Workers will be responsible for:

• Building quality relationships which support and empower children, young people, and families to develop and have ownership of interventions which improve their emotional health and wellbeing
• Providing 1:1 targeted short-term mentoring and Whole Family support based around the strengths and needs of each young person and family. Support Workers will be allocated to support children, young people, and families with more complex needs.
• Using a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes
• Identifying appropriate group work sessions based around young people self-identified issues and work with community partners to develop and facilitate
• Ensuring practice within 1:1 and groupwork is aligned with strengths principles is family centred and rights based.
• Providing a whole family approach to consolidate change and provide the support the whole family needs for its members wellbeing
• Understanding the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately
• Working collaboratively with children, young people and families, key stakeholders and external partners towards the achievement of shared goals and objectives.
• Work directly with CAMHS early intervention team and Our Mind Matters Pupil Support Officers to improve wellbeing and increase engagement in school and specialist mental health support
• Attend multi-agency meetings to support most complex cases
• Utilising a range of approaches to improve relationships with family and peers including restorative practice and Solihull Approach
• Supporting children and young people to build an individualised evaluation toolkit and regularly reviewing progress towards shared goals and objectives against assessment of wellbeing indicators
• Assessing and responding appropriately to situations where children, young people and families. may be at risk of harm.
• Responding to children, young people and families. and working in collaboration with others to ensure families have the required range of support they need through universal and statutory agencies.
• Identifying universal/specialist supports and support children, young people and families to access and engage, providing practical support e.g. getting to appointments/groups and barrier reduction.
• Taking direction from your team manager and participate in deployment to ensure time is used effectively to meet the needs of children, young people and families.
• Develop and maintain connections with local communities and neighbourhoods to support families to sustain positive change.
• Be accountable for the quality of support and be able to evidence this work effectively.
• Support participation of children, young people and families. in quality assurance practices, service improvement and Fife-wide identification of gaps and further commissioning design.
• Access support and supervision provided by CAMHS and your team manager

You will need a full driving license and access to your own car for work purposes.

You will be educated to SCQF Level 8 or have relevant skills and experience in working with young people or young adults with mental health needs.

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

Please download the Job Description below for further details about the role.

To provide assistance and support as part of the intensive support and supervision programme to vulnerable young people who may be at risk, and at times excluded from the community. We also provide support to families as part of our intensive support package. Mentors build sustainable trust and respectful professional relationships which encourage support and demonstrate commitment to young people and their families. Sessional Mentors will also be required work closely with our teams and document contact visits.

KEY ACCOUNTABILTIES & RESPONSIBILITIES

KEY RELATIONSHIPS

• Allocated Young Person(s) and their Family
• Assistant Project/Project Worker
• Team Manager
• Operational Management and other Includem staff

LEADERSHIP AND TEAMWORK

• Identifies a clear, motivating, challenging vision and direction for young people under the supervision of project staff
• Generates enthusiasm and commitment from young people through effective coaching and mentoring
• Attending team meetings

NETWORKING AND INFLUENCING

• Actively participates in mentor meetings and other team meetings
• Is able to express their views constructively
• Ability to work with other agencies for the benefit of the young person and the organisation

CONTINUOUS IMPROVEMENT

• Offers ideas to generate creative solutions and approaches to issues that affect young people
• Is accepting of change and the benefits this could bring
• Attending any relevant training courses

INTERPERSONAL SKILLS

• Is able to interact appropriately with young people within the set organisational standards and professional boundaries
• Is able to constructively confront challenging behaviours of young people in a controlled and effective manner

COMMUNICATION AND INFORMATION

• Within the boundaries of their role maintains and updates accurate records of work with their service user
• When appropriate assist project staff by attending reviews, planning meeting and relevant forums in connection with young people

PROFESSIONAL BOUNDANIES

• Adheres to the organisations policies and procedures and ensures that all work is undertaken values and beliefs

• Avoids inappropriate situation and actions which could result in a conflict of interest or breaching professional boundaries

MANAGING RESOURCES

• To assist in the operation of the Helpline service and, when available, be able to respond appropriately to the potential queries
• Adheres to all internal control procedures (financial, fraud, theft, misuse of organisational funds/equipment/premise etc)

MANAGING SELF

• Is open to feedback, both positive and constructive, from colleagues, young people and social workers
• Will work strictly within the confines of the Code of Conduct
• Is able to maintain calm in stressful situations and recognised the signs of stress and where to seek appropriate assistance

PERFORMANCE MANAGEMENT

• Engages in all training and performance management activity provided by project staff
• Takes responsibility for own workload and time management whilst highlighting any potential issues or concerns

SERVICE DELIVERY

• Ensures that the safety and welfare of young people is paramount
• To engage on a programme of social, leisure and recreational activities with young people

SKILLS, KNOWLEDGE & EXPERIENCE

• Experience of working with young people
• A reasonable understanding of social exclusion and the importance within the context of the organisation
• Able to provide a scaffold of support to young people by building mutually trusting, professional, open and non-judgemental relationships
• Able to deliver the intensive support services to the young people whilst adhering to the quality assurance standards, policies and procedures of Includem
• Demonstrate values of inclusiveness, stickability and service improvement in all areas of mentor activity
• Can work cohesively as a team to provide the best possible support to young people
• Ability to build trusting relationships with young people, their families and other professional partners
• Knowledge of Children and Families legislation, accommodation and support services
• An ability to provide different perspective and act as an influential role model to young people
• To assist in improving the service provided to young people
• To demonstrate and understanding of the Includem phrase ‘stickability’ and the reasons why this is important
• Ability to work flexible hours, including evenings and/or weekends
• Good verbal communication to be able to influence and negotiate with young people and build strong relationships with colleagues
• Able to provide written records of contact visits which accurately reflect what took place and how this relates to the objectives of the contact.
• Ability to travel to visit other Includem offices and key stakeholder premises on occasion, for training and other meetings.
• Able to drive and have access to own car

Person Specification

Skills and Experience

• Ability to make good relationships with young people and get along side them
• Awareness of issued facing vulnerable young people and their families
• Ability to respond flexibly to changing situations led by the needs of the young person and families
• Good organisation skills
• Be a team Player but also be able to work on your own initiative
• Be self-motivated and flexible
• Ability to provide emotional, practical and social support
• Good communication skills both written and verbal including ability to maintain accurate records
• Reliability and commitment to deliver the relationship based model of intervention
• Ability to drive and have access to own car for work purposed ( or this can be achieved within a reasonable timescale)

Education/ Qualification

Qualifications necessary for SSSC registration or be willing to work towards them.

Values and Behaviours

Ability to demonstrate, understand and apply our workplace values which are clearly aligned to the SSSC Codes of Practice. These are embedded in all roles and applicants must evidence their attitudes/ behaviours as part of the application process.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To provide assistance and support as part of the intensive support and supervision programme to vulnerable young people who may be at risk, and at times excluded from the community. We also provide support to families as part of our intensive support package. Mentors build sustainable trust and respectful professional relationships which encourage support and demonstrate commitment to young people and their families. Sessional Mentors will also be required work closely with our teams and document contact visits.

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

Includem's mission is to provide the support children, young people and their family’s need, to make positive changes in their lives, and inspire a more hopeful future for them and the communities in which they live.

If you’re looking to really make a difference in the lives of children and young people, then we’re certain this opportunity is perfect for an experienced and well-rounded L&D professional. With the full support of our L&D Co-ordinator, you will design and deliver a range of development activity, ensuring includem’s teams are equipped to deliver professional, quality services which adhere to national standards, and which support children, young people and families.

There is ample scope for creativity and fresh thinking, enabling you to add your touch and real value to our organisation. In addition, you will work in partnership with internal and external sources to further scope and develop products which includem can offer to other organisations.

Knowledge of The Promise and socio-cultural strategies where children and young people are the focus, is key to being successful in this role. Our team of experienced professionals provide a welcoming and vibrant space in which to work, where individuals are valued, and collaboration is key.

Delivery

• Responsible for delivering the full suite of includem’s internal training
• Design, development and delivery of bespoke learning material and products to be delivered externally as part of includem’s revenue fund.
• Development and delivery of A Better Life (ABL) toolkit – a bespoke toolkit for includem
• Providing Learning & Development advice and support to employees and Line Managers
• Coaching Line Managers
• Pursue and drive accreditation
• Correlation of internal functional requirements
• Actively engage and support in the tender and bid writing process
• Carry out and interpret a Skills Gap Analysis from Board level to core team, and develop appropriate solutions to meet needs of a growing and forward-thinking business
• Link and reflect national policy in all development requirements and products
• To be considered for this role you should be able to demonstrate:
• Education to SCQF Level 10 or have relevant skills and experience in Teaching or similar roles.
• Experience of working in the care/charity sector (Essential)
• Demonstrable knowledge and understanding of multiple approaches to learning.
• Experience and confidence in scoping, developing and delivering training materials to a wide and varied audience.
• Ability to communicate and network effectively.
• Experience of contributing to the coordination and leadership of learning and development operational and strategic plans.
• Confidence and practise in the use of online applications – Outlook, excel, word, powerpoint, etc
• Experience of working collaboratively with internal and external colleagues
• Ability to engage and motivate others.
• A resilient, flexible and adaptable approach with ability to self-manage and work on own initiative.
• Keeping up to date with sector information and trends. Identifies business opportunities for the organisation

Supporting children, young people and families over the telephone.

The service is delivered between 8.00am – 10.00pm with expectations of core hours between 5.00pm and 10.00pm. Must be able to work weekends and public holidays.

We are currently recruiting for Young People & Family Support Sessional Workers to deliver support to young people and families over the telephone. A key aspect of this service is ensuring access to support 7 days a week, 365 days a year. The role includes linking the caller into their wider support team, listening to their concerns, de-escalating situations, providing emotional containment, advice and information.

What does the role involve?

• Building relationships with young people and families via the telephone.
• Linking in with wider stakeholders including external partners, third sector providers and statutory services.
• Provide a safe and effective service to children, young people and families over the telephone.
• Controlling telephone conversations effectively and sensitively including handling distressed and confused presentations from service users. In addition, have the ability to assess the urgency of the call whilst under pressure.
• Working actively with children, young people and families assisting them to explore their circumstances, their feelings and the options open to them in line with Includem’s model of practice.
• Ensuring the young person and/or family members views and opinions are sought, listened to, understood and incorporated into the support and responses provided.
• Assessing when a child, young person or family may be at risk and follow Includem’s escalation processes.
• Assessing which resources are appropriate in response to the needs of children, young people and families.
• Liaising with the appropriate statutory or non-statutory agencies in accordance with Includem’s policy and practice.
• Be trauma aware in your communication with young people and families. Be empathetic, understanding and use a strengths based coaching approach to empower them to make safe decisions.
• Alert management support to potential risk or sensitive enquiries and understand how to appropriately maintain confidentiality and security.
• Participate in supervision and ongoing training regularly in line with Includem’s policies and procedures.
• Utilise Includem’s information systems to input information for each contact with a child, young person or family.
• Contribute to the evaluation and development of the Includem service.
• Attend and contribute to briefings and training events.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Company Mobile Phone and laptop
• Access to the Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live. Wellbeing in Fife, in partnership with Barnardos and part of Fife’s Our Minds Matter Framework focuses specifically on providing short term 1:1 emotional and practical support and groupwork to promote positive mental health and wellbeing.

The focus of the Community Engagement Coordinator is to lead and small team to deliver on three key area:

1. Identifying and developing local community / organisational capacity

2. Developing parental/carer capacity

3. Targeted interventions understanding YP’s needs, to assist them to engage with and help shape and strengthen local services

The post holder will engage effectively with partner agencies on a day to day basis and also pro-actively seek new opportunities for partnership/collaborative working. You will model positive leadership that is accountable, positively role models and lead by example.

Main Duties and Responsibilities

The service provides support for children and young people aged 5 – 25 years (26 if care experienced) and their families in Dunfermline and South West Fife. The role requires you to coordinate enquiries, whilst working collaboratively with partners to link young people and families into their community and universal community resources. This framework will take a whole family and strengths based approach, providing support through 1:1 intervention and groupwork.

You will be responsible for the coordination of the service and the open referral route, working in close partnership with Barnardos and Fife Council. You will have responsibilities in regular communication, alongside the team manager to the Fife council project lead and strategic oversight group.

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live.

Keeping connected focuses specifically on providing 1:1 mentoring support and groupwork to promote positive mental health and wellbeing. As a befriender you will support children, young people aged 10 – 25 years, taking a whole family approach and support activity-based goal setting. You will work to a trauma informed and strengths-based approach and provide direct 1:1 support on a consistent basis. You will link with other community supports and opportunities and help children and young people to work towards their goals.

Main Duties and Responsibilities

The role focuses on building trusting relationships with young people to provide both emotional and practical support to promote positive mental health and wellbeing and to be connected positively to the local community. The service will be delivered through outreach and be embedded within local communities.

Duties include:

Befrienders will provide bespoke support based upon strengths and needs and evaluating progress however to maximise our support they will focus upon children and young people who may need a lighter intervention e.g.:

• 1:1 support to identify and access to universal services (groups, clubs, activity)
• Goal setting
• Advice and Signposting
• Friendly point of focus to explore interests and opportunities

Additional Information

You will need a full driving license and access to your own car for work purposes.

Qualifications & Experience

This role requires strong, well rounded interpersonal and communication skills. It will also require the ability remain calm and rational when faced with challenging situations.

Whilst recognised qualifications are not essential for this role, the post holder must be able to communicate fluently in English and must be able to read and write to SCQF L5 standards. scqf.org.uk/level-5

Experience working with young people or young adults is highly desirable, as is a good understanding of mental health awareness.

Service: Keeping connected 1:1 mentoring, supporting positive mental health and wellbeing, Fife wide

Reports to:Team manager

Financial Accountability:Low

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live.

Keeping connected focuses specifically on providing 1:1 mentoring support and groupwork to promote positive mental health and wellbeing. As a support worker you will support children, young people aged 10 – 25 years, taking a whole family approach. You will work to a trauma informed and strengths-based approach and provide direct 1:1 support on a consistent basis and groupwork sessions. You will link with other community supports and opportunities and help children and young people to work towards their goals.

Main Duties and Responsibilities

The role focuses on building trusting relationships with young people to provide both emotional and practical support to promote positive mental health and wellbeing and to be connected positively to the local community. You will work in partnership with our partners in CAMHS primary mental health team and Our Minds Matters pupil support team. The service will be delivered through outreach and be embedded within local communities.

Duties include:

Each Wellbeing Community Support Workers will be responsible for:

• Building quality relationships which support and empower children, young people, and families to develop and have ownership of interventions which improve their emotional health and wellbeing
• Providing 1:1 targeted short-term mentoring and Whole Family support based around the strengths and needs of each young person and family. Support Workers will be allocated to support children, young people, and families with more complex needs.
• Using a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes
• Identifying appropriate group work sessions based around young people self-identified issues and work with community partners to develop and facilitate
• Ensuring practice within 1:1 and groupwork is aligned with strengths principles is family centred and rights based.
• Providing a whole family approach to consolidate change and provide the support the whole family needs for its members wellbeing
• Understanding the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately
• Working collaboratively with children, young people and families, key stakeholders and external partners towards the achievement of shared goals and objectives.
• Work directly with CAMHS early intervention team and Our Mind Matters Pupil Support Officers to improve wellbeing and increase engagement in school and specialist mental health support
• Attend multi-agency meetings to support most complex cases
• Utilising a range of approaches to improve relationships with family and peers including restorative practice and Solihull Approach
• Supporting children and young people to build an individualised evaluation toolkit and regularly reviewing progress towards shared goals and objectives against assessment of wellbeing indicators
• Assessing and responding appropriately to situations where children, young people and families. may be at risk of harm.
• Responding to children, young people and families. and working in collaboration with others to ensure families have the required range of support they need through universal and statutory agencies.
• Identifying universal/specialist supports and support children, young people and families to access and engage, providing practical support e.g. getting to appointments/groups and barrier reduction.
• Taking direction from your team manager and participate in deployment to ensure time is used effectively to meet the needs of children, young people and families.
• Develop and maintain connections with local communities and neighbourhoods to support families to sustain positive change.
• Be accountable for the quality of support and be able to evidence this work effectively.
• Support participation of children, young people and families. in quality assurance practices, service improvement and Fife-wide identification of gaps and further commissioning design.
• Access support and supervision provided by CAMHS and your team manager

Additional Information

You will need a full driving license and access to your own car for work purposes.

Qualifications

• You will be educated to SCQF Level 8 or have relevant skills and experience in working with young people or young adults with mental health needs.

Service: Keeping connected 1:1 mentoring, supporting positive mental health and wellbeing, Fife wide

Reports to:Team manager

Financial Accountability:Low

This role will offer a tiered approach to providing support and intervention for children aged 5 to 12, experiencing mental and emotional distress to promote positive wellbeing. This will be in collaboration with Longhaugh Support Group (LSG). This role will work closely with LSG, th child’s mainstream school, children and families social work, specialist supports and universal services whilst taking a whole family approach though outreach community work with families.

The Family Support Worker role will have expertise in social, communication and neurodiverse needs and all work will be underpinned by includem’s model of practice and the . The role will require you to work flexibly between 8am-10pm, 5 days over 7 to provide support to children, parents & carers at times supportive of family needs.

This role will provide 4 key elements of support:

• 1:1 Child Wellbeing Support
• 1:1 Parent/Carer and Whole Family Support
• Parenting Groupwork including delivery of the 10 week Solihull for parents
• Collaboration with LSG, mainstream school, Children and Families Social Work Team and other community based specialist and universal services

Main Duties and Responsibilities

• You will travel to meet children and families within their communities in safe spaces such as home, LSG, mainstream school, community space, at times flexible to their needs
• You will listen to the needs of the children and families we work with, to agree a location to meet and listen as that need evolves over time. We welcome the opportunity to collocate with partners in Dundee also.
• You will deliver groupwork from partner locations, face to face or virtually as needed

The Family Support Worker will be responsible for:

• Building quality relationships which support and empower children, young people and families to develop and have ownership of interventions which improve their emotional health and wellbeing
• Enhance emotional wellbeing, improve home-school relationships, improve attendance and improve behaviour
• Providing 1:1 and whole family support based around the strengths and needs of each young person and family
• Using a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes
• Facilitating Solihull groupwork sessions for parents and carers
• Ensuring practice within 1:1 and groupwork is aligned with strengths principles is family centred and rights based.
• Providing a whole family approach to consolidate change and provide the support the whole family needs for its members wellbeing
• Understanding the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately
• Working collaboratively with children, young people and families, LSG, mainstream school, children and families social work and other key stakeholders and external partners towards the achievement of shared goals and objectives
• Attend multi-agency meetings to support families
• Utilising a range of approaches to improve relationships with family and peers including our A Better Life toolkit, Restorative Practice and the Solihull Approach
• You will work with the child and family to co-produce a Personal Support Plan that is flexible and adaptive to meet their changing needs and the needs of the whole family. Plans will be aligned to their strengths, goals, hopes, aims, using tools such as our Wellbeing Web to measure SHANARRI indicators and progress.
• You will work collaboratively with schools and contribute to the young person’s ABLe plan
• Assessing and responding appropriately to situations where children, young people and families may be at risk of harm
• Responding to children, young people and families. and working in collaboration with others to ensure families have the required range of support they need through universal and statutory agencies
• Identifying universal/specialist supports and support children, young people and families to access and engage, providing practical support e.g. getting to appointments/groups and barrier reduction
• Taking direction from your team manager and participate in planning to ensure time is used effectively to meet the needs of children, young people and families.
• Develop and maintain connections with local communities and neighbourhoods to support families to sustain positive change
• Be accountable for the quality of support and be able to evidence this work effectively
• Support participation of children, young people and families in quality assurance practices, service improvement and Dundee identification of gaps and further commissioning design
• Record accurately and in line with the needs of the service, using includem's online information system (MAPS)
• Contribute to reporting for the service

Additional Information

You will need a full driving license and access to your own car for work purposes. The post holder will have the ability to work independently and as part of a multi-agency scaffolding of support for children and families.

Qualifications

You will be educated to SCQF Level 8 or have relevant skills and experience in working with young people or young adults with mental health needs.

The post holder will need to be registered with the SSSC as a worker in the care at home category and qualifications to support this. Experience of delivering groupwork would be preferable.

Service: Includem holistic family support in partnership with Longhaugh Support group based within Dundee

Reports to:Team manager

Financial Accountability:Low

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and

Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To provide assistance and support as part of the intensive support and supervision programme to vulnerable young people who may be at risk, and at times excluded from the community. We also provide support to families as part of our intensive support package. Mentors build sustainable trust and respectful professional relationships which encourage support and demonstrate commitment to young people and their families. Sessional Mentors will also be required work closely with our teams and document contact visits.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

We are looking for a dedicated Communications & Marketing Officer to join our team. You will have responsibility for supporting the Communications & Marketing Manager in developing and delivering includem’s communications, marketing, media and public affairs work, raising awareness of the organisation with a wide range of stakeholders.

Includem’s communications function sits within the Development Team which includes strategy, fundraising, business development and contract management. You will work closely with the wider team to ensure their work is effectively communicated to internal and external audiences. You will engage with the wider includem workforce on a regular basis.

Responsible for a variety of tasks; supporting our internal and external communications, collating information, writing and disseminating material for a range of audiences using a variety of mediums, and helping to coordinate stakeholder engagement.

To succeed in this role, you need to be passionate, think creatively, work both independently and as part of a team, and have excellent communication, interpersonal and digital skills.

Includem’s mission is to provide the support children and young people need to make positive changes in their lives, and inspire a more hopeful future for children, young people, their families and communities.

The Learning & Development Business Partner will design and deliver includem’s Induction and organisational development activity. They will ensure includem’s teams are equipped to deliver professional, quality services which adhere to national standards, and which support young people and families. The post holder will analyse and evaluate development and training activity to report, and evidence the direct impact to quality services for young people and families, and the professional development of our business. In addition, the role is required to work in partnership with internal and external sources to ensure our teams are fully aware of legislation and best practice initiatives impacting the sector.

About includem

We are an established Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust. Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without our people. We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities.

What Does the Role Involve?

This is a varied role, and the successful candidate will support the charity by delivering an effective and efficient finance function. You will ensure that required information is produced accurately in a timeous fashion with impeccable attention to detail.

This is not a segmented role, and you will have exposure to the full finance function operations – from transactional processing and reconciliations, to assisting with the preparation of Management and Statutory Accounts and audit cycle.

Essential Criteria

• Qualifications or skills and experience at SCQF Level 7 or, have relevant skills and experience in a similar role

• Experience of working in the not-for-profit sector (preferred but not essential)

• Demonstrate ability to work at the highest levels of confidentiality and discretion

• Ability and desire to work in a collaborative manner with stakeholders at all levels

• You will have impeccable attention to detail and understand the requirement to work in-line with internal policies and legal/regulatory rules

• Strong influencing and communication skills

• An analytical approach - able to produce clear, meaningful reports

• Strong administration skills

• Flexible and adaptable with ability to self-manage, be organised and work on own initiative

• Confident and practised in the use of online applications – Outlook, excel, word, powerpoint, SAGE

• Desire and ability to work with IT systems you may not have encountered before

• Results orientated and committed to high personal standards with the desire to achieve and commit to CPD

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Company Mobile Phone and Laptop

• Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working and Family friendly policies

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

We are includem

An established Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust. Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without its people. We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities.

What does the role involve?

You will work as part of the Support Services Team to deliver high quality administrative support to the organisation, providing an effective and accurate service that will meet the needs and demands of the various functions within includem. The role requires you to be the first point of contact for the organisation including answering the Helpline available to the young people and families we support and directing these calls to the appropriate staff member. You will be expected to work independently and as part of a team both at home and in a busy office environment.

Main duties and responsibilities:

• Answering the includem helpline and business phone lines in a polite and professional manner and directing these calls to the appropriate person.

• Providing a front of house service that conveys our professional image to both internal and external stakeholders

• Ensuring adequate supplies such as stationery, cleaning materials and other office supplies are kept up-to-date

• Confidently using database systems to accurately input and extract data

• Maintenance and input of our internal database ensuring it is both up to date and accurate and when required to produce information in a professional format for both internal and external stakeholders

• Monitor and audit spend associated with staff expenses and check submissions in line with internal and external audit requirements

• Actively participate at a local and organisational level in improving and developing services and systems

Skills & Experience

• Experience of administrative work in a busy office environment

• Relevant experience in answering telephone calls and providing a professional front of house service.

• Excellent IT Skills with proficiency in the use of Microsoft Office including Word, Excel and Outlook

• The ability to react sensitively and confidentially to the client group and the ability to deal with confidential matters in a sensitive and discreet manner

• The ability to organise and prioritise workload and to work on own initiative at times, but also well as part of a team.

• Good self and time management skills

• Evidence of strong communication and interpersonal skills to support working with internal colleagues, service users and external agencies.

• An adaptable and flexible approach to hours of work and duties

• Committed to self-development

• Educated to SVQ Level 2 in Business & Administration, or equivalent

We value our Team - benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Company Mobile Phone and Laptop

• Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working and Family friendly policies

This role will offer a tiered approach to providing support and intervention for children aged 5 to 12, experiencing mental and emotional distress to promote positive wellbeing. This will be in collaboration with Longhaugh Support Group (LSG). This role will work closely with LSG, th child’s mainstream school, children and families social work, specialist supports and universal services whilst taking a whole family approach though outreach community work with families.

The Family Support Worker role will have expertise in social, communication and neurodiverse needs and all work will be underpinned by includem’s model of practice and the . The role will require you to work flexibly between 8am-10pm, 5 days over 7 to provide support to children, parents & carers at times supportive of family needs.

This role will provide 4 key elements of support:

• 1:1 Child Wellbeing Support
• 1:1 Parent/Carer and Whole Family Support
• Parenting Groupwork including delivery of the 10 week Solihull for parents
• Collaboration with LSG, mainstream school, Children and Families Social Work Team and other community based specialist and universal services

At includem we work closely with children, young people, families, and services across the community to support young people to make positive life choices and progress towards the type of future they want to live. A key role, the team manager will have responsibility for all aspects of the service in line with contract expectations. This requires ownership and the ability to influence and communicate across a variety of forums. The team manager will be able to make links for staff between strategic objectives and the day-to-day delivery of the service. It is important that the quality of service provided is high and that resources are managed effectively and in line with budgets.

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and

Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and

Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live.

Keeping connected focuses specifically on providing 1:1 mentoring support and groupwork to promote positive mental health and wellbeing. As a befriender you will support children, young people aged 10 – 25 years, taking a whole family approach and support activity-based goal setting. You will work to a trauma informed and strengths-based approach and provide direct 1:1 support on a consistent basis. You will link with other community supports and opportunities and help children and young people to work towards their goals.

At includem we work closely with children, young people, families, and services across the community to support young people to make positive life choices and progress towards the type of future they want to live. Keeping connected focuses specifically on providing 1:1 mentoring support and groupwork to promote positive mental health and wellbeing.

Overall, the focus of the Team Manager is to lead and develop a team of professional individuals to be accountable, responsible to take managed risk to meet the needs of the young people, their families/carers and service funders from entry through to move on, ensuring outcomes are evidenced and recorded on our Management Information System.

Engage effectively with partner agencies on a day-to-day basis and also pro-actively seek new opportunities for partnership/collaborative working.

Models’ positive leadership that is accountable, positively role models and leads by example.

Ensure evaluation of Includem service is happening at all levels and that information is actively recorded and utilised to promote services internally and externally.

At includem we work closely with children, young people, families and services across the community to support young people to make positive life choices and progress towards the type of future they want to live.

Keeping connected focuses specifically on providing 1:1 mentoring support and groupwork to promote positive mental health and wellbeing. As a support worker you will support children, young people aged 10 – 25 years, taking a whole family approach. You will work to a trauma informed and strengths-based approach and provide direct 1:1 support on a consistent basis and groupwork sessions. You will link with other community supports and opportunities and help children and young people to work towards their goals.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and

Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To provide assistance and support as part of the intensive support and supervision programme to vulnerable young people who may be at risk, and at times excluded from the community. We also provide support to families as part of our intensive support package. Mentors build sustainable trust and respectful professional relationships which encourage support and demonstrate commitment to young people and their families. Sessional Mentors will also be required work closely with our teams and document contact visits.

We are an established Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust. Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without our people. We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities.

What Does the Role Involve?

This is a highly varied role, and the successful candidate will support the organisational learning, development & training strategy. You will take ownership of the Induction process and be very involved in the On-Baording process. You will also enjoy scanning the horizon to capitalise on local, regional and national funding opportunities to further enhance the development of our entire team.

Liaising with all departments, you will gain an understanding of individual and functional development and training needs and assist in producing innovative ideas and initiatives that move the organisation forward in its learning culture, and adherence to sector compliance. Driving the learning & development initiative, further fostering our strong team culture, ensuring our people are knowledgeable and future-ready will be central to the role.

As the Learning & Development Co-ordinator you will be central for the successful delivery of the Learning & Development function’s core offering, ensuring that all targets and objectives are achieved. These programmes are focused on building capabilities and awareness in our people, alongside equipping them with the diverse skills to perform at their optimum. You will also support the Learning & Development Business Partner to develop and roll out the wider L&D strategy.

You will be responsible for the evaluation and review of programmes, to ensure that insights and measurement of progress highlight the impact of Learning & Development activities as well as informing the wider L&D strategy.

You will partner and consult with Key stakeholders, including Senior Leadership Team and industry subject matter experts, to understand and identify, through learning needs analysis, learning and development requirements. The role will also be responsible for enabling and empowering participants to apply programme learnings to their work. A key focus of what you do will be around participant experience, and the use of strong facilitation skills will be required.

Essential Criteria

• You will be educated to SCQF Level 6 or, have relevant skills and experience in Education and or Training.
• Proven track record of successful delivery in a similar role, ideally within comparable sector
• An exceptional communicator with the ability and desire to work in a collaborative manner with stakeholders at all levels.
• Proven track record of delivering end to end development materials and training staff
• You should possess strong facilitation skills and be comfortable engaging with stakeholders at all levels operating in a strong governance environment.
• Strong influencing, communication and presentation skills
• Proven ability to deliver and present learning materials and objectives across all levels of the organisation
• Experience of the welfare system relating to young people and families, legislative frameworks and social care/social policy requirements and how these can be addressed in terms of effective training to enhance overall performance
• Ability to evidence personal drive, innovative style and commitment through learning and development with evaluation and impact of success
• Resilient, flexible, and adaptable with ability to self-manage, be organised and work on own initiative
• IT literate with a good understanding of flexible learning solutions to support agile working
• Results orientated and committed to high personal standards with the desire to achieve and develop others through CPD.

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working and Family friendly policies

Purpose of Role

You will work as part of the Support Services Team to deliver high quality administrative support to the organisation, providing an effective and accurate service that will meet the needs and demands of the various functions within includem. The role requires you to be the first point of contact for the organisation including, answering the Helpline available to the young people and families we support and directing these calls to the appropriate staff member. You will be expected to work independently and as part of a team both at home and in a busy office environment.

Main duties and responsibilities:

• Answering the includem helpline and business phone lines in a polite and professional manner and directing these calls to the appropriate person.

• Providing a front of house service that conveys our professional image to both internal and external stakeholders

• Ensuring adequate supplies such as stationery, cleaning materials and other office supplies are kept up to date

• Confidently using database systems to accurately input and extract data

• Maintenance and input of our internal database ensuring it is both up to date and accurate and when required to produce information in a professional format for both internal and external stakeholders

• Monitor and audit spend associated with staff expenses and check submissions in line with internal/external audit requirements

• Actively participate at a local and organisational level in improving and develop services and systems

Additional Information

There may be an occasional requirement to travel other includem offices.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To support with the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will work alongside the Project Worker to deliver aspects of the support plan that has been developed with the young person. They will understand and respond to individualised needs identified in the support plan to improve outcomes in line with GIRFEC principles and Includem’s model of support.

An Assistant Project Worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of Includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and Includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

Due to recent growth in the Stirling area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families

• Develop safe, professional and committed relationships with young people and families

• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support

• Be able to drive and have access to a car for work purposes

• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)

• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working

• Family friendly policies

We are includem

An established Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust. Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without its people. We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities.

What does the role involve?

You will work as part of the Support Services Team to deliver high quality administrative support to the organisation, providing an effective and accurate service that will meet the needs and demands of the various functions within includem. The role requires you to be the first point of contact for the organisation including answering the Helpline available to the young people and families we support and directing these calls to the appropriate staff member. You will be expected to work independently and as part of a team both at home and in a busy office environment.

Main duties and responsibilities:

• Answering the includem helpline and business phone lines in a polite and professional manner and directing these calls to the appropriate person.

• Providing a front of house service that conveys our professional image to both internal and external stakeholders

• Ensuring adequate supplies such as stationery, cleaning materials and other office supplies are kept up-to-date

• Confidently using database systems to accurately input and extract data

• Maintenance and input of our internal database ensuring it is both up to date and accurate and when required to produce information in a professional format for both internal and external stakeholders

• Monitor and audit spend associated with staff expenses and check submissions in line with internal and external audit requirements

• Actively participate at a local and organisational level in improving and developing services and systems

Skills & Experience

• Experience of administrative work in a busy office environment

• Relevant experience in answering telephone calls and providing a professional front of house service.

• Excellent IT Skills with proficiency in the use of Microsoft Office including Word, Excel and Outlook

• The ability to react sensitively and confidentially to the client group and the ability to deal with confidential matters in a sensitive and discreet manner

• The ability to organise and prioritise workload and to work on own initiative at times, but also well as part of a team.

• Good self and time management skills

• Evidence of strong communication and interpersonal skills to support working with internal colleagues, service users and external agencies.

• An adaptable and flexible approach to hours of work and duties

• Committed to self-development

• You will be educated to SCQF Level 8 or have relevant skills and experience in Business Administration

We value our Team - benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Company Mobile Phone and Laptop

• Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working and Family friendly policies

We are an established Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust. Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without our people. We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities.

What Does the Role Involve?

This is a highly varied role, and the successful candidate will support the organisational learning, development & training strategy. You will take an active role in assisting on tender and funding bids, scanning the horizon to capitalise on local, regional and national funding opportunities to further enhance the development of our entire team.

Liaising with all departments, you will gain an understanding of individual and functional development and training needs and produce innovative ideas and initiatives that move the organisation forward in its learning culture, and adherence to sector compliance. Driving the learning & development initiative, further fostering our strong team culture, ensuring our people are knowledgeable and future-ready will be central to the role.

As the Learning & Development Associate you will be responsible for the successful delivery of the Learning & Development function’s core offering, ensuring that all targets and objectives are achieved.

These programmes are focused on building capabilities and awareness in our people, alongside equipping them with the diverse skills to perform at their optimum. You will also support the HR Manager to develop and roll out the wider L&D strategy.

You will be responsible for the robust evaluation and review of programmes, to ensure that insights and measurement of progress highlight the impact of Learning & Development activities as well as informing the wider L&D strategy.

You will partner and consult with Key stakeholders, including Senior Leadership Team and industry subject matter experts, to understand and identify, through learning needs analysis, learning and development requirements. The role will also be responsible for enabling and empowering participants to apply programme learnings to their work. A key focus of what you do will be around participant experience, and the use of excellent facilitation skills will be required.

Essential Criteria

• You will be educated to SCQF Level 8 or, have relevant skills and experience in Education and or Training.
• Proven track record of successful delivery in a similar role, ideally within comparable sector
• An exceptional communicator with the ability and desire to work in a collaborative manner with stakeholders at all levels.
• Proven track record of identifying, developing and delivering end to end development materials and training staff
• Strong experience of delivering consultative learning both one on one as well as with large groups either in person or remotely.
• You should possess exceptional facilitation skills and be comfortable engaging with stakeholders at all levels operating in a strong governance environment.
• Exceptional influencing, communication and presentation skills
• Proven ability to develop, deliver and present learning materials and objectives across all levels of the organisation
• Experience of the welfare system relating to young people and families, legislative frameworks and social care/social policy requirements and how these can be addressed in terms of effective training to enhance overall performance
• Ability to evidence personal drive, innovative style and commitment through learning and development with evaluation and impact of success
• Resilient, flexible, and adaptable with ability to self-manage, be organised and work on own initiative
• IT literate with a good understanding of flexible learning solutions to support agile working
• Results orientated and committed to high personal standards with the desire to achieve and develop others through CPD.

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working and Family friendly policies

Sessional Mentors – Glasgow

Supporting children, young people and families

Includem are currently recruiting for Sessional Mentors to join its Glasgow team to support children, young people and their families. Ideally the successful candidates should have a full driver’s licence and access to a car for work purposes.

What does the role involve?

• Working independently with young people, but also as part of a team of support.
• Providing emotional support and linking in with service delivery teams to ensure an appropriate response to our young people or their families.
• The opportunity to work directly with our young people and their families in their communities.

The ideal candidate should be able to commit to a minimum of 5 hours per week with a view to working more hours as and when required (including evenings and weekends). As sessional Mentors work directly with young people and families in the community there is a requirement that you can drive and have access to a car for work purposes.

We are includem

An established Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust. Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without its people. We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities

What does the role involve?

The Human Resources function at includem has undergone a period of significant change and we have redesigned the way we provide service to the business. This is an exciting time for us and an opportunity for an individual to join us as an HR Officer and help us deliver the new way of working, delivering a service which supports and encourages our team to provide the services for which we are renowned.

We welcome applications from people who enjoy team working, are forward thinking and enjoy supporting a wide range of core HR activities and projects to enable us to achieve our ambitious goals. It would be ideal if you can demonstrate experience within an HR function, bringing a pragmatic and common-sense approach, as well as strong a customer centric attitude. Experience of Sage would be helpful, although not essential.

As an integral part of our HR team, you will be required to provide professional administrative support to deliver and enhance processes and projects, and will act as a first point of contact, responding to front line HR queries from employees and managers, as well as being responsible for the accurate and timely production of employee documentation and maintenance of our HR system records.

You will be key in contributing towards the delivery of an effective recruitment service, and also in supporting several significant HR objectives.

You must be able to demonstrate experience of the following:

• Experience within a fast-paced Administrator role, ideally within a HR or professional services environment.

• Effective communication and interpersonal skills – able to maintain a high degree of confidentiality.

• Exceptional organisational skills and a methodical approach to work.

• Proficient in the use of MS Office packages (or similar), confident in learning new applications/systems quickly.

• Ability to work with limited supervision and meet strict deadlines.

Applicants, as a minimum, should be educated to SCQF Level 5 and/or have relevant recent experience of providing administrative support in a HR environment. A CIPD qualification, or working towards, would be advantageous, but not essential.

Accountabilities

• Ensuring correct processing of information by including submission of monthly changes to payroll team.

• Management of leaver process.

• Maintenance of HR system records, including processing requests (SPL, Maternity, Paternity, Flexible working, etc) and preparing related correspondence to be reviewed by the relevant Team Leader/Manager.

• Process PVG’s and all regulatory required documentation

• Manage SSSC records and applications

• Production of ad-hoc reports.

• Understand our recruitment processes to provide recruitment administration support

• Assist the HR Manager with the accurate completion of cyclical processes e.g. annual pay reviews.

• Uploading HR policies and processes to our intranet site as required

• Adhering to includem’s Information Security and GDPR standards, policies and procedures.

• Demonstrable commitment to the promotion of equality and diversity.

Skills & Experience

• Able to consistently work to a high level of accuracy and achieve deadlines

• Able to maintain confidentiality and observe discretion

• Highly organised and able to prioritise own work tasks

• Flexible and adaptable to business needs

• Excellent written and verbal communication skills

• Proficient excel skills.

We value our Team - benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working and Family friendly policies

Supporting children, young people and families

Includem is currently recruiting for Sessional Mentors to join its Stirling & Forth Valley team to support children, young people and their families. Ideally the successful candidates should have a full driver’s licence and access to a car for work purposes.

What does the role involve?

• Working independently with young people, but also as part of a team of support.
• Providing emotional support and linking in with service delivery teams to ensure an appropriate response to our young people or their families.
• The opportunity to work directly with our young people and their families in their communities.

The ideal candidate should be able to commit to a minimum of 5 hours per week with a view to working more hours as and when required (including evenings and weekends). As sessional Mentors work directly with young people and families in the community there is a requirement that you can drive and have access to a car for work purposes.

Job Description attached below

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

We are recruiting for a Youth & Family Support Worker to work within the local community to provide 1 to 1 relationship based support to young people and their families/carers.

The successful candidate will be required to:-

• Build effective relationships with young people and their families and engage them in 1 to 1 support within their local community
• Identify and record individual support needs and work collaboratively with young people and their families to develop and deliver a sustainable individual support plan based upon presenting and underlying behaviours
• Use appropriate tools in order to help young people and families understand the impact of their behaviour within the wider community
• Work in partnership with existing community resources, organisations and supports to sustain positive change with families
• Develop and deliver groupwork activities

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or be willing to become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver one to one support to young people and their families in their own homes and communities. You will assist in case management, including contributing to support planning and risk assessment and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or be willing to become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Due to recent growth in the Stirling area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver bespoke support to young people and their families in their own homes and communities. You will be responsible for all aspects of case management, including assessment and support planning. You will work with other professionals in the young person’s life to deliver positive, sustainable change. This is a key role within a small busy team.

All posts require individuals to:

• Work flexibly to meet the needs of young people and their families
• Be able to drive and have access to a car for work purposes
• Develop safe, professional and committed relationships with young people and families
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• Use communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• To be registered or become registered with Scottish Social Services Council and hold or be willing to work towards HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme.

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working

• Family friendly policies

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem.

What does the role involve?

You will deliver bespoke support to young people and their families in their own homes and communities. You will be responsible for all aspects of case management, including assessment and support planning. You will work with other professionals in the young person’s life to deliver positive, sustainable change. This is a key role within a small busy team.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Due to recent growth in the Aberdeen area, we now have a fantastic opportunity for a motivated, positive, resilient individual who really believes in young people, is flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Project Workers – Glasgow Justice Team

(supporting children, young people and families)

12 month contracts

37 hours per week (including weekends and evenings)

Annual salary: £25,409 with the potential to increase to £26,774 after 6 months

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidates should have a full driver's licence and access to a car.

What does the role involve?

You will deliver bespoke support to young people and their families in their own homes and communities. You will be responsible for all aspects of case management, including assessment and support planning. You will work with other professionals in the young person’s life to deliver positive, sustainable change. This is a key role within a small busy team.

All posts require individuals to:

• Work flexibly to meet the needs of young people and their families
• Develop safe, professional and committed relationships with young people and families
• Use communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• To be registered or become registered with Scottish Social Services Council and hold or be willing to work towards HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Assistant Project Workers – Glasgow Justice Team

12 month contract

37 hours per week, including weekends and evenings

12 month contracts

Annual salary: £20,666 pro rata with the potential to increase to £21,861 after 6 months.

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver one to one support to young people and their families in their own homes and communities. You will assist in case management, including contributing to support planning and risk assessment and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Assistant Project Worker – Stirling/ Forth Valley

Supporting children, young people and families

12 month contracts

37 hours a week, including weekends and evenings

Annual salary: £20,666 pro rata with the potential to increase to £21,861 pro rata after 6 months

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Access to the Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Hello, we are includem

We are a Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust.

Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without its people. We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities.

What does the role involve?

We are keen to find an HR Manager with breadth and depth of HR experience who is committed to includem’s mission and principles.

You will understand the complexity of the third sector and the HR challenges we face and will bring a solutions-focussed, collaborative approach to the role.

This is a varied and hands-on position. Through your business partnering skills, you will provide advice and coaching to line managers; and lead employee relations, learning & development strategy, and projects of change. You will be responsible for implementing new approaches and methods of delivery to recruitment, KPI reporting and case management, focusing on meeting the needs of includem.

An integral part of the Senior Management Team, you will lead on development of the HR and Learning & Development Strategy . You will be excited to take the lead on change-management tasks and be able to demonstrate that such challenges will not phase you.

You will work within a small team with direct line management responsibility for an HR Assistant and a Workforce Development Officer, and you will report to the Head of Corporate Services.

Essential Criteria

• Educated to postgraduate degree level or equivalent experience.

• CIPD qualification and membership.

• Knowledge of the Scottish Social Services Council (SSSC) and Disclosure Scotland (PVGs, Disclosures).

• Excellent knowledge and understanding of Employment Law.

• Proven skills in influencing, communication and working collaboratively with internal and external colleagues, building professional networks to enhance organisational profile.

• Able to evidence personal drive, innovation, confidence, and commitment to engage others, especially in change management initiatives.

• Able to work independently and ensure the achievement of agreed departmental objectives.

• Resilient with flexibility and adaptability and ability to self-manage and work on own initiative.

• Understands the need to maximise people resources efficiently and effectively to meet the needs of people who use includem services and their families/carers.

• Experienced in dealing with complex employee relations cases e.g. TUPE.

• Experience of contributing to the coordination and leadership of learning and development operational and strategic plans.

• Interest and proven ability in report writing, policy and procedure reviews and summarising detailed information.

• Committed to continuous professional development.

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working and Family friendly policies

We currently have a fantastic opportunity for a dedicated Communications Officer to join our team in the Glasgow office (home working until further notice). You will have responsibility for supporting the Marketing & Communications Manager in developing and delivering includem’s public affairs, media, marketing, and communication programme raising awareness of the organisation with a wide range of stakeholders.

Includem’s communications function sits within the Development Team which includes strategy, fundraising, business development and contract management. You will work closely with the wider team to ensure their work is effectively communicated to internal and external audiences. You will engage with the wider includem workforce on a regular basis.

Responsible for a variety of tasks supporting our internal and external communications, collate information, write and disseminate material for a range of audiences using a variety of mediums and help to coordinate stakeholder engagement.

To succeed in this role, you should be passionate, think creatively, work independently and as part of a team, and have excellent communication, interpersonal and digital skills.

What does the role involve?

The Communications Officer will be responsible for a range of activities including the following:

• Supporting the Marketing & Communications Manager in delivering the organisation's communications & marketing strategies

• Engage with a range of stakeholders including elected representatives and media to increase the profile of the organisation working alongside the wider Development Team

• Work closely with colleagues across the organisation to identify and produce news stories and case studies for press, website, funding reports, and service contract reports

• Proactively identify, initiate, and manage ideas for PR and approach and brief broadcasters journalists and feature-writers building a network of contacts

• Source and generate content for includem’s social media accounts and website

• Draft press releases, commission and contribute articles and provide high quality copy for a range of audiences

• Monitor news outlets, consumer, PR and other relevant media agendas and identify PR opportunities. Develop PR media messaging that is consistent with wider organisational positioning, promotes our brand and speaks clearly to key audiences

• Track and report back on media coverage through internal communications

• Support the Charity’s marketing activity as required

• Support the delivery of includem stakeholder engagement events across Scotland.

• Identify and attend relevant conferences, events and meetings

• Help build and maintain includem brand reputation, acting as a brand champion, ensuring consistent branding is used

• Support the wider Development Team as needed, for example, in the writing of bids tenders, funding applications and policy submissions

• Required to work occasional evenings and weekends, as agreed with your line manager

• Any other task as identified by the Marketing & Communications Manager

Additional Information

• Having a driving license and access to a car is desirable but not essential

• The successful candidate will be subject to a Disclosure Scotland Check

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Company Mobile Phone and Laptop

• Access to the Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts which includes gym memberships, high street shops, online retailers, travel, insurance

• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families

• Develop safe, professional and committed relationships with young people and families

• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support

• Be able to drive and have access to a car for work purposes

• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)

• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working

• Family friendly policies

We have a fantastic opportunity for an Assistant Team Manager to join our Glasgow Prevention & Early Intervention team to provide direct support to the Team Manager. You will supervise Assistant Project Workers and develop leadership and people management skills within the team. In this role you will attend both internal and external meetings and have the opportunity to contribute to ongoing work on strategic priorities and development of services and work on projects. The successful candidate should have a full driver's licence and access to a car.

What does the role involve?

• Point of reference for Project Workers, Assistant Project Workers and Mentors

• Supervise and develop Assistant Project Workers within team including coaching and some training delivery

• Participates in recruitment and selection activity

• Participates in the delivery of induction training for staff at all levels

• Participates in external contract meetings

• actively contribute to monitoring of service delivery against contractual obligations

• Attend referral meetings responsible for all aspects of referral management

• Participates in and facilitates Team Meetings and Mentor meetings

• Overview of referrals and allocation of work

• Overseeing deployment and active influencing in resource management

• Actively participate in helpline service and management of daytime back up to ensure 24/7 support and crisis management with risk enablement being at the heart of professional judgement and decision making.

• Supporting the team to evidence examples of good practice for use by the Development team

• Engage effectively with partner agencies on a day-to-day basis and pro-actively seek new opportunities for partnership/collaborative working

• Work collaboratively and effectively with all functional supports & other service staff across the organisation

All posts require individuals to:

• Work flexibly to meet the needs of the children, young people and families

• Develop safe, professional and committed relationships with children, young people and families

• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support

• Be able to drive and have access to a car for work purposes

• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)

• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work towards an SVQ 4 or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Access to the Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working

• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Supporting children, young people and families.

Due to recent growth in the Forth Valley area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver groupwork and bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families

• Develop safe, professional and committed relationships with young people and families

• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support

• Be able to drive and have access to a car for work purposes

• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)

• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Access to the Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working

• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Due to recent growth in the Forth Valley area, we now have a fantastic opportunity for motivated, positive, resilient individuals who really believe in young people, are flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. The successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver bespoke support to young people and their families in their own homes and communities. You will be responsible for all aspects of case management, including assessment and support planning. You will work with other professionals in the young person’s life to deliver positive, sustainable change. This is a key role within a small busy team.

All posts require individuals to:

• Work flexibly to meet the needs of young people and their families
• Be able to drive and have access to a car for work purposes
• Develop safe, professional and committed relationships with young people and families
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• Use communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• To be registered or become registered with Scottish Social Services Council and hold or be willing to work towards HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Access to the Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working

• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We have a fantastic opportunity for an Assistant Team Manager to join our Glasgow Prevention & Early Intervention team to provide direct support to the Team Manager. You will supervise Assistant Project Workers and develop leadership and people management skills within the team. In this role you will attend both internal and external meetings and have the opportunity to contribute to ongoing work on strategic priorities and development of services and work on projects. The successful candidate should have a full driver's licence and access to a car.

What does the role involve?

• Point of reference for Project Workers, Assistant Project Workers and Mentors
• Supervise and develop Assistant Project Workers within team including coaching and some training delivery
• Participates in recruitment and selection activity
• Participates in the delivery of induction training for staff at all levels
• Participates in external contract meetings
• actively contribute to monitoring of service delivery against contractual obligations
• Attend referral meetings responsible for all aspects of referral management
• Participates in and facilitates Team Meetings and Mentor meetings
• Overview of referrals and allocation of work
• Overseeing deployment and active influencing in resource management
• Actively participate in helpline service and management of day time back up to ensure 24/7 support and crisis management with risk enablement being at the heart of professional judgement and decision making.
• Supporting the team to evidence examples of good practice for use by the Development team
• Engage effectively with partner agencies on a day to day basis and also pro-actively seek new opportunities for partnership/collaborative working
• Work collaboratively and effectively with all functional supports & other service staff across the organisation

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families
• Develop safe, professional and committed relationships with young people and families
• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work towards an SVQ 4 or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Access to the Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We have a fantastic opportunity for an Assistant Team Manager to join our Glasgow Justice team to provide direct support to the Team Manager. You will supervise Assistant Project Workers and develop leadership and people management skills within the team. In this role you will attend both internal and external meetings and have the opportunity to contribute to ongoing work on strategic priorities and development of services and work on projects. The successful candidate should have a full driver's licence and access to a car.

What does the role involve?

• Point of reference for Project Workers, Assistant Project Workers and Mentors

• Supervise and develop Assistant Project Workers within team including coaching and some training delivery

• Participates in recruitment and selection activity

• Participates in the delivery of induction training for staff at all levels

• Participates in external contract meetings

• actively contribute to monitoring of service delivery against contractual obligations

• Attend referral meetings responsible for all aspects of referral management

• Participates in and facilitates Team Meetings and Mentor meetings

• Overview of referrals and allocation of work

• Overseeing deployment and active influencing in resource management

• Actively participate in helpline service and management of day time back up to ensure 24/7 support and crisis management with risk enablement being at the heart of professional judgement and decision making.

• Supporting the team to evidence examples of good practice for use by the Development team

• Engage effectively with partner agencies on a day to day basis and also pro-actively seek new opportunities for partnership/collaborative working

• Work collaboratively and effectively with all functional supports & other service staff across the organisation

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families

• Develop safe, professional and committed relationships with young people and families

• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support

• Be able to drive and have access to a car for work purposes

• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)

• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work towards an SVQ 4 or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays

• Enhanced Employer Pension Contributions

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone and Laptop

• Access to the Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Flexible and agile working

• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Includem are currently recruiting for Sessional Mentors to join their Glasgow team to support children, young people and their families. Ideally the successful candidates should have a full driver’s licence and access to a car for work purposes.

What does the role involve?

• Working independently with young people, but also as part of a team of support.

• Providing emotional support and linking in with service delivery teams to ensure an appropriate response to our young people or their families.

• The opportunity to work directly with our young people and their families in their communities.

The ideal candidate should be able to commit to a minimum of 5 hours per week with a view to working more hours as and when required (including evenings and weekends). As sessional Mentors work directly with young people and families in the community there is a requirement that you can drive and have access to a car for work purposes.

All posts require individuals to:

• Work flexibly to meet the needs of young people and their families
• Be able to drive and have access to a car for work purposes
• Develop safe, professional and committed relationships with young people and families
• Become a member of the Protection of Vulnerable Groups scheme (paid for by includem)
• Use communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• To be registered or become registered with Scottish Social Services Council and hold or be willing to work towards HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by includem)

If you have all of the below skills and attributes then we would love to hear from you:

• A genuine passion for helping children, young people and their families

• The ability to identify and manage emotions (your own and others)

• An empathetic and non-judgemental outlook

• The ability to work as part of a team

• Ability to build relationships with young people and their families

• An awareness of issued facing vulnerable young people and their families

• Ability to respond flexibly to changing situations led by the needs of the young person and their families

• Good organisational skills

• Be a team player but also be able to work on your own initiative

• Be self-motivated and flexible

• Ability to provide emotional, practical and social support

• Good communication skills both written and verbal including ability to maintain accurate records

• Reliability and commitment to deliver the relationship based model of intervention

• Ability to drive and have access to own car for work purposes

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Free Vehicle Breakdown Cover

• Company Mobile Phone

• Access to the Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

• Family friendly policies

We are currently recruiting for Multi Risk Sessional Workers to work alongside the Youth Health Service team to support young people and families.

You will contribute to effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies and procedures.

Includem in collaboration with the Youth Health Service are delivering support across 9 venues in Glasgow. The support is provided at fixed times in the evening from these venues and there is also an element of outreach work required. You will contribute to the provision of relationship-based support delivered to young people and families in the venues and in communities. You will achieve positive outcomes in line with the values and principles of Includem.

What does the role involve?

• Supporting with building relationships and delivering outcome based support to young people and families, involving all key stakeholders.

• Supporting the availability for allocated venue times and engage young people within a community setting.

• Exploring values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning

• Communicating with Multi Risk workers to actively contribute to case progression and provide feedback to help young people and families recognise progress.

• Identifying the signs of when a child, young person or family may be at risk and follow Includem’s and the Youth Health Service’s escalation processes.

• Offering support and generate solutions where required, with risk enablement being at the heart of professional judgement and decision making supported by a manager.

• Working as part of a Multi-Disciplinary team including Includem, NHS and LifeLink

• Maintaining and producing accurate and timely records.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families

• Develop safe, professional and committed relationships with young people and families

• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support

• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)

• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

• Have a driver’s licence and access to a car for work purposes

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Company Mobile Phone

• Access to the Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

We are currently recruiting for Young People & Family Support Sessional Workers to deliver support to young people and families over the telephone. A key aspect of this service is ensuring access to support 7 days a week, 365 days a year. The role includes linking the caller into their wider support team, listening to their concerns, de-escalating situations, providing emotional containment, advice and information.

What does the role involve?

• Building relationships with young people and families via the telephone.

• Linking in with wider stakeholders including external partners, third sector providers and statutory services.

• Provide a safe and effective service to children, young people and families over the telephone.

• Controlling telephone conversations effectively and sensitively including handling distressed and confused presentations from service users. In addition, have the ability to assess the urgency of the call whilst under pressure.

• Working actively with children, young people and families assisting them to explore their circumstances, their feelings and the options open to them in line with Includem’s model of practice.

• Ensuring the young person and/or family members views and opinions are sought, listened to, understood and incorporated into the support and responses provided.

• Assessing when a child, young person or family may be at risk and follow Includem’s escalation processes.

• Assessing which resources are appropriate in response to the needs of children, young people and families.

• Liaising with the appropriate statutory or non-statutory agencies in accordance with Includem’s policy and practice.

• Be trauma aware in your communication with young people and families. Be empathetic, understanding and use a strengths based coaching approach to empower them to make safe decisions.

• Alert management support to potential risk or sensitive enquiries and understand how to appropriately maintain confidentiality and security.

• Participate in supervision and ongoing training regularly in line with Includem’s policies and procedures.

• Utilise Includem’s information systems to input information for each contact with a child, young person or family.

• Contribute to the evaluation and development of the Includem service.

• Attend and contribute to briefings and training events.

The service is delivered between 8.00am – 10.00pm with expectations of core hours between 5.00pm and 10.00pm. Must be able to work weekends and public holidays.

All posts require individuals to:

• Work flexibly to meet the needs of the young people and families

• Develop safe, professional and committed relationships with young people and families

• Use their communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support

• Become a member of the Protection of Vulnerable Groups scheme (paid for by Includem)

• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme

• Free Confidential Employee Counselling Service

• Access to Mental Health First Aiders across the organisation

• Company Mobile Phone and laptop

• Access to the Scottish Council for Voluntary Organisations Credit Union

• Discounted holidays and associated benefits

• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance

Supporting children, young people and families.

Due to recent growth in the Aberdeen area, we now have a fantastic opportunity for a motivated, positive, resilient individual who really believes in young people, is flexible regarding hours of work and can help us to deliver includem’s innovative approach. Includem are committed to developing employees and will help you to achieve the relevant qualifications required to carry out the role. These qualifications will be fully funded by includem. Ideally the successful candidate should have a full driver's licence and access to a car.

What does the role involve?

You will deliver bespoke support to young people and their families in their own homes and communities. You will assist in case management, including contributing to assessment and support planning and work with other professionals in the young person’s life to deliver positive, sustainable change.

All posts require individuals to:

• Work flexibly to meet the needs of young people and families, involving regular weekend and evening work;
• Develop safe, professional and committed relationships with young people and families
• Use communication skills effectively to influence, record and evidence positive change and provide personalised, risk enabled, professional support
• Be able to drive and have access to a car for work purposes
• Become a member of the Protection of Vulnerable Group scheme (paid for by Includem)
• To be registered or become registered with the Scottish Social Services Council and hold or be willing to work toward HNC Social Care and SVQ 3 in Social Care or equivalent (qualifications are fully funded by Includem)

We value our staff and employee benefits include:

• A full and robust training and induction programme
• Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
• Enhanced Employer Pension Contributions
• Free Confidential Employee Counselling Service
• Access to Mental Health First Aiders across the organisation
• Free Vehicle Breakdown Cover
• Company Mobile Phone and Laptop
• Scottish Council for Voluntary Organisations Credit Union
• Discounted holidays and associated benefits
• Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
• Flexible and agile working
• Family friendly policies

Includem are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.