Dundee Citizens Advice Bureau is an independent and innovative advice organisation, providing holistic advice and support to local people. Due to increased funding, we are looking for 2x full-time and 1x part-time Energy & Benefits Adviser’s to join our advice team and make a real difference to their community. The role will be based in our office at Dundee Central Library with the possibility of some home working upon successful completion of probation period.

The Energy & Benefits Adviser will provide advice on all aspects of energy and income maximisation in order to address fuel poverty. They will deliver budgeting support and help clients to switch suppliers (if appropriate) and advise on ways to be energy efficient, keep homes warm and save money.

The successful candidate will be required to complete the City and Guilds Level 3 Energy awareness award (if not already held).

We are seeking a driven individual who is looking to use their existing operational experience to support us with day to day running of Dundee Citizens Advice Bureau. The role is a great opportunity for an individual looking to increase their skills in all parts of the operation of a local Citizens Advice Bureau, from managing a team of dedicated employees within a number of projects, to driving innovation, improving efficiency and supporting best practice sharing.

We are looking for someone with excellent leadership and communication skills for whom people come first. A champion of supporting people to reach their full potential, you will be part of our Senior Management Team, helping us implement our strategy. You will manage value added projects and their respective teams ensuring all the targets and expectations of internal and external stakeholders are met.

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

PASS Advisers will work with the Citizens Advice Bureaux in their local health board area and will also contribute to services provided throughout Scotland via a national PASS helpline and by email via a national PASS website. The PASS Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day-to-day operational responsibility for the delivery of the advice service and also ensures that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership Standards.

The post holder will have the skills and experience to manage and support a team of volunteers, communicate and liaise with varying organisations, deliver advice and information services to clients and will have completed the CAB Adviser Training Programme.

In addition, they must be able to work under pressure and use their initiative as well as working as part of a larger advice team. They will have excellent organisation, communication and IT skills and be willing to develop the service to meet growing consumer technological needs. The successful applicant will be encouraged and supported in their personal development by our Training and Development Manager.

Dundee Citizens Advice Bureau is seeking to employ a support worker to work with our volunteers and paid staff in a training and support role to ensure that we provide an excellent quality service delivery to our clients and to ensure that we are fully compliant with our Citizens Advice Scotland quality of advice Standards and Scottish National Standards.

Reporting to our Volunteer Training & Quality Supervisor the successful applicant will be responsible for:

• Supporting new and existing volunteer through initial training and induction.

• Providing session support to staff and volunteers

• Case checking to ensure compliance

• Marketing volunteering opportunities and recruitment

• Delivering training to new and existing volunteers and staff.

This is an exciting role for candidates who are highly motivated and enthusiastic, with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills and successful candidates will have experience of working in the advice sector, supporting volunteers and have experience of delivering training and support.

Experience of advice delivery in a CAB setting would be advantageous but not essential.

Dundee Citizens Advice Bureau is looking for an enthusiastic energy/benefits adviser to join our advice team and make a real difference to their community. The role will be based in our office at Dundee Central Library with some home-working flexibility.

The energy/benefits adviser will provide energy and benefits advice to address fuel poverty, deliver budgeting support, advise on ways to be more energy efficient, keep homes warm and safe and save money.

Experience of giving advice is desirable and energy and benefit advice experience will be an advantage but is not essential as full training will be provided. The successful candidate will have good IT skills as the role will provide advice using face to face appointments, phone, email and video calls.

We are looking for excellent admin skills, strong organisational abilities and a good telephone manner. The ability to communicate well is essential.

Dundee Citizens Advice Bureau is looking for an enthusiastic money advice triage worker to join our advice team and make a real difference to their community. The role will be based in our office at Dundee Central Library with some home-working flexibility.

The money advice triage worker will primarily work alongside the Money Advice Supervisor and money advice team. They will deal with requests for advice via telephone, face to face, e-mail and video conferencing and are expected to demonstrate and adhere to good practice in all aspects of this work.

The triage worker will support all aspects of Money advice, including gathering information from initial contacts to the bureau, creating appointments and handling referrals to and from external agencies as necessary.

Experience of giving advice is desirable and energy and benefit advice experience will be an advantage but is not essential as full training will be provided. The successful candidate will have good IT skills as the role will provide advice using face to face appointments, phone, email and video calls.

We are looking for excellent admin skills, strong organisational abilities and a good telephone manner. The ability to communicate well is essential.

We are seeking a client focused, enthusiastic and experienced Debt/Benefits Case Worker to join our ever expanding team and help us deliver a high quality advice service to the people of Dundee. The successful applicant is expected to deal confidently with the public and to work flexibly as a member of the team responsible for overall service delivery.

You will demonstrate relevant experience and knowledge of the wider welfare benefit system and debt remedies, demonstrating strong oral and written communication skills.

We are also looking for a proven ability to work effectively and be well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Experience in a Citizens Advice Bureau or Welfare Rights setting would be an advantage.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

About the job

We are expanding our team and are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Multi Digital Adviser. In this role you will help ensure our clients get the support they need face to face, by telephone, e-mail, video conferencing and webchat in locations throughout Dundee.

The successful candidate will demonstrate relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

About the job

We are looking for a client-focused experienced telephone triage support assistant to join our ever expanding team. This role is our front line contact, answering our busy helpline and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our Session Supervisor.

The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills. You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills. Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate