Would you like to make a difference to a person’s quality of life? Would you like to learn BSL while being paid? We are looking for caring and motivated Support Workers to support deaf BSL users to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access, and opportunity.

As well as our outreach service in Edinburgh, we are expanding our service provision in Glasgow and are looking for people who can make a major contribution to our plans for innovation and growth and who have the commitment and enthusiasm to contribute to the work of our support services to Deaf people throughout Edinburgh and Glasgow.

You can find out more about us at deafaction.org.

About you

We are looking for people who are caring, fun, motivated, willing to learn and show initiative. However, you would need some experience of working in a support service and managing /overseeing a team.

We will provide on the job training with the opportunity to complete formal qualifications in social care. If you have knowledge of BSL, or are a BSL user that is a bonus, however we will provide training if not.

The ideal candidates will be fully committed to our values, which can be found on our website.

The role

You will be leading a team to support *deaf people living in the community. As well as leading a team you will be lone working in the community, delivering a person-centred service supporting deaf people within their own living environment, to enable them to fully participate in the decisions affecting their lives, ensuring that wherever possible, service users benefit from informed choice, control, and independence. This will include both activities at home and within the community which will promote independence and social inclusion.

You will be accountable to the Support Services Area Manager. By working together, you will ensure that a consistent, high quality support service is provided to deaf service users in their own homes, and that staff are supported to develop and maintain such a service.

Due to the nature of this role, its essential that you can drive and have access to a car.

*deaf: this to includes Deaf Sign Language users, deafened, deafblind and hard of hearing people.

You will be asked:

• To actively monitor and develop individual and team performance by ensuring effective supervision and Performance Development Reviews/Reports (PDRs).

• Be responsible for any risk assessments at the service users home as part of your Health and Safety responsibilities.

• To provide clear direction, co-ordination, feedback, and day to day line management for the work of a delegated group of staff. Thus, ensuring their motivation to provide outcome focused, person centred services.

• To assess any new service users for the service and match them with staffs.

• To be involved in recruitment for new staff for the service.

• To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.

• To assist service users with personal care tasks where appropriate.

• To be involved, as appropriate, with all household tasks, maximising service users’ participation.

• To record the day-to-day finances (where relevant) and household budgets of service users.

• To enable service users to access information to be fully informed of their rights and valid expectations from the service provided.

• To ensure the health, safety and security of individuals and their environment.

What is on offer? What do we offer?

• Occupational pension scheme with employer contributions of 6%.

• 32 days leave pro rata (including bank holidays) pro rata for part time.

• 24/7 access to an Employee Assistance Programme provided by Health Assured.

• In-house Mental Health First Aiders.

• Access to the Cycle to Work Scheme and IT Voucher Scheme.

• Ongoing support for learning and development through our PDR process

• Death in service benefit

We’re looking for an experienced Office Manager with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be an experienced Office Manager (minimum 2 years) with excellent IT and organisational skills, and meticulous attention to detail. You will be confident and knowledgeable in office systems and processes, including health and safety. You will often be the first point of contact at Deaf Action’s Head Office and will work across several teams and services, also providing support to our other locations where required. You will be an integral part of ensuring that Deaf Action deliver quality services to all of our clients, guests, and staff and that everyone who visits our headquarters has a positive experience. Strong customer service skills are essential.

You will be someone who takes pride in maintaining high standards, with the ability to:

• maintain efficient day-to-day routines as well as responding to the unexpected
• manage a budget and identify the most cost-effective solutions
• support the Receptionist team to triage and record any incoming enquiries and direct these to the most suitable service
• observe strict confidentiality when dealing with sensitive information, preferably with a strong knowledge of GDPR rules (additional training will be provided)

Excellent communication skills are essential. The ideal candidates will be fully committed to our values, which can be found on our website. Experience of working with the deaf community and/or knowledge of BSL will be advantageous.

The role

Our headquarters are both a place of work and an important community hub. Maintaining a safe, welcoming, and supportive environment is critical to our success. The Office Manager role is integral to achieving these objectives. We are looking for someone to be an integral part of our team, responsible for leading on all aspects of running the office day-to-day to enable our staff to deliver great work. The role reports to the HR Manager and will line manage our receptionist and administration support staff.

Key responsibilities of the role include:

Customer Service, IT, HR & Data Management

• support the HR Manager with administration for the recruitment process and other staff processes and documentation as required
• act as the first port of call for any IT issues and liaise with external IT supplier for support to resolve
• support the receptionist to manage all incoming enquiries and correspondence and ensure these are directed appropriately and recorded on our database
• ensure all visitors have a positive experience and are supported with the right service at the right time
• ensure the contact database is maintained effectively
• keep management informed regularly via performance reports

General Office

• oversee day-to-day office activities as main point of contact for all employees and visitors
• maintain supplies of office materials and other essential items, manage vendor relationships, and coordinate deliveries
• manage all aspects of space/infrastructure planning (e.g. moves, additions, changes to workstations)
• support the onboarding and induction of new staff and ensure all IT needs are met
• oversee mail room function to ensure incoming and outgoing mail and parcels and managed effectively
• manage the Bar Coordinator to ensure they provide excellent customer service to clients in an efficient manner and according to proper procedure and bar regulations
• manage the Fringe Festival venue

Health & Safety

• ensure maintenance and cleanliness of all spaces, instructing routine repairs as required
• oversee health and safety compliance, ensuring the safety of our employees and visitors at all times
• carry out spot-checks and audits to comply with insurance requirements
• maintain security and develop a plan for out of hours office access arrangements for all user groups
• organise First Aid training and oversee First Aid response, including responsibility for the accident logbook

What’s on offer?

• Occupational pension scheme with employer contributions of 6%
• 32 days leave pro rata (inc bank holidays)
• Day off for your birthday
• 24/7 access to an Employee Assistance Programme provided by Health Assured
• In-house Mental Health First Aiders
• Death in Service benefit
• Access to the Cycle to Work Scheme and IT Voucher Scheme
• Ongoing support for learning and development through our PDR process
• BSL Lessons if required

We’re looking for an enthusiastic Receptionist with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be customer-focussed, with excellent IT and organisational skills, and strong attention to detail. You will be confident and knowledgeable in office systems and processes, including health and safety. You will often be the first point of contact at Deaf Action’s Head Office and will work across several teams and services, also providing support to our other locations where required. You will be an integral part of ensuring that Deaf Action deliver quality services to all of our clients, guests, and staff and that everyone who visits us has a positive experience. Strong customer service skills are essential.

You will be someone who takes pride in maintaining high standards, with the ability to:

• provide an efficient and customer-focused reception service, creating a welcoming environment for clients, visitors, and colleagues
• maintain efficient day-to-day routines as well as responding to the unexpected
• triage and record any incoming enquiries and direct these to the most suitable service
• observe strict confidentiality when dealing with sensitive information

Excellent communication skills and proficiency in BSL are essential (minimum level 3).

The ideal candidate will be fully committed to our values, which can be found on our website.

The role

Our headquarters are both a place of work and an important community hub. Maintaining a safe, welcoming, and supportive environment are critical to our success. The Receptionist role is integral to achieving these objectives. We are looking for someone to provide a high level of front-line support to enable our staff to deliver great work. This role reports to the Office Manager.

Key responsibilities of the role include:

Customer Service

• welcome visitors and determine the nature and purpose of visit and direct them accordingly
• deal with daily inbound enquiries via post, phone and email and transfer these to the most appropriate member of staff or department
• ensure all contacts and enquiries are recorded on our database
• ensure all visitors have a positive experience and are supported with the right service at the right time
• manage meeting room availability and set up for internal and external clients

General Office

• monitor office supplies and order and distribute new supplies as needed
• support mail room function to ensure incoming and outgoing mail and parcels are managed effectively
• provide general administrative support, such as scanning, photocopying, printing, and management of confidential waste
• support colleagues to prepare for events, including IT set-up and refreshments
• undertake such other duties as required from time to time by the Office Manager

Health & Safety

• support the Office Manager with health and safety checks, including maintenance of the accident log, first aid supplies etc
• carry out spot-checks and audits to comply with insurance requirements
• maintain security and support out of hours office access arrangements for all user groups
• help ensure Albany Street is clean and tidy, with responsibility for public spaces, kitchen areas and recycling collections
• record any reports of health and safety concerns and ensure these are acted upon

What’s on offer?

• Occupational pension scheme with employer contributions of 6%

• 32 days leave pro rata (inc bank holidays)

• Day off for your birthday

• 24/7 access to an Employee Assistance Programme provided by Health Assured

• In-house Mental Health First Aiders

• Death in Service benefit

• Access to the Cycle to Work Scheme and IT Voucher Scheme

• Ongoing support for learning and development through our PDR process

We’re looking for a Finance Manager with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be an ACCA or ICAS qualified accountant with post qualifying experience ideally in the charitable or third sector and the ability to produce statutory charitable accounts is desirable.

You will work with the CEO on all matters relating to strategic financial management and lead on all aspects relating to financial systems, processes and reporting on financial performance. This includes all aspects of charity finance compliance, business income generation. You will lead a small team and preferably have experience of working with non-executive Boards.

A working knowledge of Microsoft Dynamics office 365 Business Central would be desirable.

The ideal candidates will be fully committed to our values, which can be found on our website deafaction.org/about-us .

The role

To maintain the daily running of the charity’s finance function and to create a finance strategy to develop and manage sound accounting, administrative practices within designated timeframes in order to contribute to the efficient running of Deaf Action.

Key responsibilities of the role include:

• To manage the day-to-day finances of Deaf Action, in particular project accounting and dealing with restricted funds.
• To oversee the preparation of the payroll for the charity.
• To develop and implement budgeting processes, forecasting and monitoring of expenditure, payroll systems, and other appropriate financial strategies.
• To lead on the development and management of financial processes and procedures
• To prepare regular financial information for Deaf Action’s Senior Management team and Board of Directors.
• To liaise with and advise Senior Managers in the preparation of costed tenders for services and funding applications.
• To generate reports and statistics required by management and funding authorities within designated timeframes.
• To liaise with the CEO/Treasurer to ensure effective deployment of Deaf Action’s resources.
• To prepare accounts for audit purposes.
• To communicate effectively with all departments.
• To establish and maintain effective working relationships across all staff, service users and stakeholder to identify and drive opportunities for process improvement activities.
• To ensure compliance with requirements of all Regulatory Bodies, for example. HMRC, Pension Authorities and OSCR.
• To take responsibility for effective departmental budget management and contribute to strategic planning for the overall work and management of Deaf Action.
• To take responsibility for personal development and keep up to date with relevant statutory and financial legislation.

What’s on offer?

• Occupational pension scheme with employer contributions of 6%.
• 32 days leave pro rata (inc bank holidays) pro rata for part time.
• 24/7 access to an Employee Assistance Programme provided by Health Assured.
• Death in Service benefit.
• In-house Mental Health First Aiders.
• Access to the Cycle to Work Scheme and IT Voucher Scheme.
• Ongoing support for learning and development through our PDR process.
• British Sign Language classes (if required).
• Day off for your Birthday.
• Long service awards.
• Sick pay (after six months).
• Refer a friend: up to £200 voucher for successfully referring a candidate.

We’re looking for a Human Resources Manager with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will be an ambitious HR Manager with CIPD membership or equivalent, with a minimum of 5 years’ experience working in an HR role. You will be a forward-thinking candidate who will be responsible for ensuring an excellent human resources service to the organisation including advice on complex employment matters, effective employee relations, recruitment, policies, and procedures and ensuring that fair and consistent practices are followed in relation to all employment matters.

You may be at an early stage of your management career and be looking for your next challenge or looking for a change. You will feel comfortable with having ‘hands on’ responsibilities, but also be ready to shape and drive the HR strategy, manage change programmes, and help embed cultural change. You find building relationships with managers easy and have the ability to:

• facilitate training on policies, procedures, and management skills for staff
• apply practical solutions which are legally compliant
• facilitate difficult conversations and manage conflict resolution
• develop and support more junior members of staff to support departmental ambitions

Excellent communication and IT skills coupled with strong influencing and planning skills are essential. The ideal candidates will be fully committed to our values, which can be found on our website. Experience of working with deaf colleagues and/or knowledge of BSL will be advantageous.

The role

Our people are important at Deaf Action and the HR Manager role is integral to the creation and delivery of the people strategy which aligns to Deaf Action’ s objectives. The HR Manager reports to the CEO and will line manage our administration support staff.

Key responsibilities of the role include:

• Advise managers on all Deaf Action people processes including performance management cycle, development plans and salary reviews
• Develop and implement recruitment strategies to ensure the business is attracting the best possible talent, working closely with managers to understand hiring needs and to develop and maintain job descriptions
• Manage the working relationships with the Staff Representative Group to ensure a collaborative approach
• Lead on streamlining and improving HR processes to ensure they are fit for purpose and conducive to staff engagement
• Support and coach managers across all employee relations matters, ensuring full compliance with UK legislation
• Oversee calendar of wellbeing initiatives alongside mental health first aiders
• Work closely with our administrative team and finance team on any payroll actions or employee changes
• Create a HR plan and budget to shape the future of the HR department, considering for example creating Modern Apprenticeships to develop new talent.

What’s on offer?

• Support by an external HR Mentor
• Occupational pension scheme with employer contributions of 6%
• 32 days leave pro rata (inc bank holidays)
• Day off for your birthday
• 24/7 access to an Employee Assistance Programme provided by Health Assured
• In-house Mental Health First Aiders
• Death in service benefit
• Long service award
• Access to the Cycle to Work Scheme and IT Voucher Scheme
• Ongoing support for learning and development through our PDR process
• BSL Lessons

BSL Version here

We’re looking for Trustees with a passion for diversity and inclusion to join our Board. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity. You can find out more about us at deafaction.org

Following a strategic review, we recently created a refreshed strategic plan with a new vision, mission, values and aims. As part of this, we have also reviewed our Board. Going forward, the organisation will focus on our five new social aims, and we are looking for new Trustees with the skills and experience to support and guide us through this process.

Our vision Inclusive communities free from barriers, where deaf people can fulfil their potential and thrive.

Our mission To empower deaf people to achieve their potential and participate in society, with equality of rights, access and opportunity.

Our values Learning: We share our learning and seek to learn from others in order to drive improvements.

Support: We reach out and offer personalised support, recognising that every deaf person has unique needs and preferences.

Collaboration: We form meaningful partnerships to meet local needs, addressing the gaps between services.

Experience: We value leadership informed by lived experience and believe that the needs and preferences of deaf people should be at the heart of all we do.

Celebration: We value people from all backgrounds, focus on their potential and strengths. We celebrate a positive deaf identity.

Our social aims Access: We strive for equality of access to information advice and services.

Achievement: We empower people to achieve through meaningful learning and the development of essential skills.

Inclusion: We improve social inclusion, supporting people to become active citizens.

Wellbeing: We promote good health, empowering people to live independently, and caring for them when they no longer can.

Identity: We celebrate deaf culture, heritage and language, offering nurturing community spaces and a sense of belonging.

About you

We are looking for new Board members who can help make Scotland and South England a better place for deaf people. Applications from the deaf community are welcomed, in particular deaf BSL users. Our Board must be fully committed to our values.

We are looking for Trustees who share our values and are passionate about improving the quality and conditions of life for deaf people. We are interested in speaking to individuals from a range of backgrounds including, but not limited to:

• Legal/Regulatory/Finance
• Health & Social Care
• Arts & Culture
• Digital

The role

As a Board, Trustees are responsible for Deaf Action’s:

• Overall governance
• Strategic direction
• Financial health
• Probity of activities
• Overseeing our aims, objectives and goals
• Act as a positive ambassador for Deaf Action

As a Trustee you would need to:

• Scrutinise board papers
• Lead and participate in discussions
• Act as an ambassador for deaf action
• Contribute and offer your energy and skills towards achieving our strategy

As a Trustee your commitments would be:

• To make the time necessary to read and prepare Board papers before meetings
• To attend the 4 Trustee meetings per year
• To attend a strategy day each year
• To serve a four year term as a Trustee ( maximum 8 years if re elected)
• Spend time between meetings taking part in email discussions

What’s on offer

• Induction and ongoing training in this valued role
• Reimbursement of all reasonable expenses incurred undertaking the Trustee role

To apply, please send your CV along with a covering letter or a BSL video to recruitment@deafaction.org

PVG checks will be requested. Applications welcome from all sections of the community.

We’re looking for Wellbeing Service Coordinator with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

The Wellbeing Service Coordinator will be someone with strong organisational skills, patience, a process driven approach to tasks and a desire to help some of the most vulnerable and isolated members of our community.

The role requires 1-1 communication with users of British Sign Language, so professional competence in both English and British Sign Language is essential. Experience of working in the deaf community is preferred.

The ability to manage both time and workload is a must, as is the ability to work independently in addition to contributing to the efforts of the wider team.

The ideal candidates will be fully committed to our values, which can be found on our website.

The role

The Wellbeing Service Coordinator will report directly to the Community Services Manager. They will coordinate our national online befriending service for Scotland, our existing in person befriending services in Edinburgh & Dundee and develop the new in person service in Glasgow. They will also liaise with our freelance BSL Counsellors to coordinate the BSL Counselling service and arrange wellbeing workshops covering various health related topics for the community.

Key responsibilities of the role include:

• Day to day coordination of befriending matches
• Volunteer recruitment, training, supervision, support and development
• Outreach and promotional activities
• Monitoring and evaluation activities
• Ensuring knowledge of best practice, safeguarding and adult protection is up to date

What’s on offer?

• Occupational pension scheme with employer contributions of up to 6%.
• 32 days leave (inc bank holidays). Pro rata for part time
• 24/7 access to an Employee Assistance Programme provided by Health Assured.
• In-house Mental Health First Aiders.
• Death in Service benefit
• Access to the Cycle to Work Scheme and IT Voucher Scheme.
• Ongoing support for learning and development through our PDR process

We’re looking for Festival Marketing Coordinator with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

In August 2022, we launched the inaugural Edinburgh Deaf Festival, celebrating and showcasing deaf arts and culture, proving the arts can be accessible to all. It was a resounding success as we welcomed thousands of visitors. The festival made a splash on the BBC, STV and the Guardian – we’re hoping this year will be even better. Planning for the 2023 Edinburgh Deaf Festival is already underway, and we need a talented marketer to join the team.

You can find out more about us at deafaction.org or learn more about the festival at edinburghdeaffestival.com.

About you

We have an exciting opportunity for a creative and strategic thinker to join our team on a fixed term basis as Festival Marketing Coordinator. You will be someone with marketing, communications and social media experience who can help raise the profile of the Edinburgh Deaf Festival.

You should be competent in digital marketing, social media, communications, with working knowledge of WordPress, Canva and Microsoft Office packages. We're looking for someone with experience of executing marketing plans, and who has excellent project management skills. The ability to work proactively, prioritise work and meet deadlines is essential, as we’re a busy team.

Knowledge of British Sign Language is desired but not essential. Applications from people in the deaf community are welcomed.

The ideal candidates will be fully committed to our values, which can be found on our website.

The role

This role will lead on the delivery of the festival marketing plan. This role sits within the marketing team, so you’ll have the support of the Marketing Manager, and two Marketing Executives who work across all of Deaf Action’s services. Our marketing plan is integral to the success of the festival, and you’ll be responsible for promoting the festival to diverse audiences.

Key responsibilities of the role include:

• Leading on the delivery of festival marketing activities
• Support the production of the festival programme (digital and print)
• Managing the festival’s social media calendar and accounts, creating and scheduling posts
• Responding to comments, engaging in discussions and social listening on all platforms
• Keeping the Edinburgh Deaf Festival website up to date
• Working with external partners to promote accessible performances
• Developing marketing toolkits to support artists to promote their own shows
• Work with deaf artists and Festival Ambassador to promote the festival in the media
• Liaising with external agencies, including PR/Comms, designers, photographers and videographers
• Monitoring analytics to measure and improve digital marketing activities
• End of festival reporting

What’s on offer?

• Occupational pension scheme with employer contributions of 6%
• 32 days leave pro rata (inc bank holidays) pro rata for part time
• 24/7 access to an Employee Assistance Programme provided by Health Assured
• In-house Mental Health First Aiders
• Access to the Cycle to Work Scheme and IT Voucher Scheme
• Ongoing support for learning and development through our PDR process

We’re looking for a Specialist Social Worker with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

You will have excellent communication skills, able to prioritise your own workload and the ability to motivate and manage a small team. A means of communication will be through British Sign Language (BSL) therefore competency in BSL is desirable, for example, BSL level 3 (or working towards) however we will offer BSL training. You will have a strong grasp of current social work practice and issues with three years’ post qualifying social work practice within a local authority, third sector or Charity setting in adult or children’s services with knowledge of the deaf community and its culture.

The ideal candidates will be fully committed to our values, which can be found on our website.

The role

The Specialist Social Worker heads up the Social Care team which consists of a Social Worker and Community Care Assistants. The aim of the role is to build and maintain relationships within the deaf community while providing a high-quality social work service to deaf people, their families and carers within Edinburgh and the Lothians. This opportunity comes at an exciting time as currently we are developing a service for children under 10.

Key responsibilities of the role include:

• Undertake holistic assessments of deaf clients

• Maintain a schedule of initial/6 month/ annual reviews for all deaf clients

• Support clients from referral onwards supporting them through an appropriate pathway to support

• Manage the duty service offering support, information and advice within 48 hours of contact

• Provide long term support to clients as required

• Maintain case notes within Deaf Action and other local authority databases

• Maintain log of duty contacts, assessment, reviews and ongoing support for quarterly returns in line with Local Authority service level agreements

• Manage quarterly feedback for the service

• Undertake adult support and protection procedures and other statutory procedures alongside mainstream social work support

• Provide safeguarding advice to the agency

• To provide some advice and support to other agencies working with deaf people using or wanting to use services

• Engage with other services and forums to ensure Deaf Action services are linked into and support complementary services

• To help identify gaps in service provision and to identify ways in which these could be filled

What’s on offer?

• Occupational pension scheme with employer contributions of 6%.

• 32 days leave (inc bank holidays) pro rata for part time

• 24/7 access to an Employee Assistance Programme provided by Health Assured.

• In-house Mental Health First Aiders.

• Access to the Cycle to Work Scheme and IT Voucher Scheme.

• Ongoing support

We’re looking for a proactive and well organised Bookings Administrator to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us at deafaction.org.

About you

Are you friendly, forward thinking, proactive, and organised? If so, could this be the role for you? We are expanding our in-house interpreting team within our Communication and Interpreting Agency and are looking for an additional Bookings Administrator. The person we are looking for will have experience in offering a high level of customer service.

The ideal candidates will be fully committed to our values, which can be found on our website.

The role

Supporting the Deputy CEO with admin tasks and working closely with your counterpart in Scotland, you will ensure that a robust bookings service is provided for our Communication & Interpreting Agency.

Key responsibilities of the role include:

• Communicating with customers and interpreters looking for interpreters

• Managing the interpreters’ diaries to fulfil customers’ needs

• Raising invoices

• Maintaining our customer database

What’s on offer?

• Occupational pension scheme with employer contributions of 6%

• 32 days leave pro rata (inc bank holidays) pro rata for part time

• 24/7 access to an Employee Assistance Programme provided by Health Assured

• In-house Mental Health First Aiders

• Access to the Cycle to Work Scheme and IT Voucher Scheme

• Ongoing support for learning and development through our PDR process

• BSL classes (if required)

• Death in Service

Deaf Action is a deaf-led charity supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

We have an exciting opportunity for someone with experience in both Benefit Advice and Technical equipment to join our team as an Equipment Technician/Advice Worker.

You should be able to work both independently and as part of a team, and demonstrate excellent communication, interpersonal and skills. We're looking for someone with experience of equipment & able provide advice, guidance and support in person-centred way.

A full Job Description is available for download below.

Are you a budding fundraiser with a passion for equality, diversity, and inclusion? Our supporters are at the heart of what we do at Deaf Action and the Fundraising Executive role offers a unique opportunity to work with our fantastic supporters daily.

We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of services which support our aim of empowering deaf people of all ages to fulfil their potential and thrive.

You will be someone experienced in fundraising, delivering first-rate supporter care and relationship building, ideally in the Third Sector. To succeed in this role, you will be a multi-tasker and a proven team player, with communication skills, a creative mind, and the ability to problem solve. You will be self-motivated and able to effectively prioritise whilst delivering excellent supporter care. This is the perfect opportunity for an ambitious fundraiser who is keen to learn and develop new skills whilst advancing their career. You will have a commitment to empowering deaf people and be willing to learn British Sign Language as part of your role. The role reports to the Fundraising Manager.

Key Responsibilities

• Developing and delivering first rate supporter stewardship to ensure that our supporters have the best fundraising experience
• act as an excellent and enthusiastic first point of contact for all fundraising queries
• proactively explore new opportunities and partnerships for community and corporate support
• supporter stewardship for third party events in Scotland
• thanking supporters and updating database in a timely manner
• delivering talks, pitches and being present at community events and cheque presentations
• manging volunteers in region and developing volunteering fundraising
• supporting with fundraising events and other events as required
• supporting and input with all campaigns, appeals and fundraising activities
• processing donations thanking supporters, and updating relevant supporter records
• maintaining mailing lists to ensure they are up to date with valid GDPR consent
• ensuring regular contact with subscribers and other mailing lists contacts
• managing administration of online fundraising tools (e.g., JustGiving) and preparing reports
• assisting with administration and promotion of fundraising campaigns
• assisting with event planning and coordination
• processing Gift Aid claims
• fundraising and event research such as event suppliers, raffle prizes, new third-party events, and contacts for corporate and community group pipelines
• sending out fundraising materials and merchandise across the team including supporter packs
• act as an ambassador for the charity

Additional responsibilities

• inbox and calendar management for shared inboxes / calendars
• providing updates to wider staff team on Development projects and progress
• acting as a first point of contact for a wide range of enquirers and supporters, always maintaining a professional approach
• taking responsibility for ensuring that full records are accurately maintained, and that data processing is in accordance with GDPR compliance

Person Specification (Essential):

• at least 2 years previous fundraising experience, either in a work or voluntary capacity
• sound understanding of fundraising practices and experience of supporter management and relationship building
• a desire to develop further experience in fundraising (particularly high value) and events
• excellent written and communication skills
• an aptitude for building rapport and developing relationships
• ability to work proactively, prioritise work and meet deadlines
• strong organisational and problem-solving skills
• ability to develop good working relationships internally and externally
• motivated collaborator
• strong research skills
• working knowledge of Office 365 packages
• willingness to learn British Sign Language
• enthusiastic about learning new skills in event management and fundraising

Person Specification (Desirable):

• knowledge or awareness of deaf issues and culture
• experience of working with CRM systems and data
• experience of managing volunteers

Applications from people with lived experience are strongly encouraged.

What’s on Offer

• entitlement to join the occupational pension scheme which has employer contributions of 5% (above the minimum requirement)
• more than the statutory minimum annual leave entitlement (32 days including bank holidays) with additional leave entitlement accruing with length of service
• access to an Employee Assistance Programme provided by Health Assured
• access to the Cycle to Work Scheme
• Access to a Mental Health First Aider
• access to an IT Voucher Scheme
• support for Learning and Development through our PDR process
• BSL Classes to Level 2
• a range of flexible working practices

Are you an experienced CRM Executive with a passion for diversity and inclusion? Effective and engaging communication is vital to what we do, and our new CRM Executive role offers a unique opportunity to engage with our audiences and advance our mission.

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity. You can find out more about us here.

About you

We have an exciting opportunity for meticulously organised CRM Executive to join our team. You will be someone with marketing, communications and CRM experience who can deliver effective communications to engage with our diverse audiences. You should be able to think creatively, work both independently and as part of a team, and demonstrate excellent communication, interpersonal and digital skills. We're looking for someone with experience of data management and can use those skills to leverage our brand. As part of our commitment to inclusion, you need to be willing to learn British Sign Language as part of this role (bonus if you already know sign language). Applications from people in the deaf community are welcomed.

About the role

This role is part of the development team, supporting our online marketing efforts across our services and fundraising. This is a new role as we have recently invested in a new CRM system, so you’ll have the opportunity to develop email communications and customer journeys for services across the whole organisation, making a real impact. This is an exciting time for Deaf Action, as we have recently restructured our team and are about to embark on a company-wide rebrand, of which you’ll play a vital role in the roll-out.

Key responsibilities

• Set up, delivery and reporting of automated email communications
• Building email campaigns and customer journeys and optimising performance through testing
• Working with teams across the organisation to develop their regular client communications
• Establishing general email performance benchmarks, summarising key insights
• Segmenting data for targeted campaigns
• Delivering campaign analysis and recommendations for improvements to improve engagement
• Supporting HR with the delivery of internal communications

Additional responsibilities:

• Supporting the implementation of the marketing strategy and rebrand process
• Undertaking ad hoc tasks that may be requested from time to time that are consistent with the nature and scope of this post

Person specification (essential):

• Degree or professional qualification in marketing, communications, or PR
• Experience of CRMs and data management, preferably Microsoft Dynamics
• Excellent written and communication skills, with the ability to write engaging copy
• Ability to work proactively, prioritise work and meet deadlines
• Ability to develop good working relationships
• Willingness to learn British Sign Language

Person specification (desirable):

• Working knowledge of Microsoft Dynamics
• Experience of working in the charitable sector
• Knowledge or awareness of deaf issues and culture

What’s on offer

• Occupational pension scheme with employer contributions of 6%
• 32 days leave pro rata (inc bank holidays)
• Access to an Employee Assistance Programme provided by Health Assured
• Access to the Cycle to Work Scheme and IT Voucher Scheme
• Access to a mental health first aider
• Support for learning and development through our PDR process
• British Sign Language lessons to Level 2

This role reports to the Marketing Manager.

We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We are looking for staff who can make a major contribution to our plans for innovation and growth and who have the commitment and enthusiasm to contribute to the work of our support services to Deaf people with additional needs throughout Edinburgh, the Lothians and Fife. We are currently recruiting:

Support Workers Part time and Full time (37 hours) available.

Salary £10.50 (additional sleep-over payment per occasion)

You should have…

• SVQ (level 2) in Social Care or similar qualification preferred.

• Certificate in Sign Language (level 1 / 2) or equivalent desirable.

• Experience in working with deaf* people / people with special needs preferable.

• Experience in supporting people in their own Tenancy’s preferable

• The ability to provide quality, person centred, support (including evening, weekend and sleep-over)

• A willingness to learn and show initiative.

Main Responsibilities

• To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.

• To assist service users with personal care tasks where appropriate.

• To be involved, as appropriate, with all household tasks, maximising service users’ participation.

• To record the day-to-day finances (where relevant) and household budgets of service users.

• To enable service users to access information to be fully informed of their rights and valid expectations from the service provided.

• To ensure the health, safety and security of individuals and their environment.

We can offer…

Occupational pension scheme with employer contributions of 6%.

32 days leave pro rata (inc bank holidays) pro rata for part time

Access to an Employee Assistance Programme provided by Health Assured.

Access to the Cycle to Work Scheme and IT Voucher Scheme.

Support for Learning and Development through our PDR process

Hello. We’re Deaf Action. We’re looking for marketing executive with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us here.

About you

We have an exciting opportunity for a creative and strategic thinker to join our team as Marketing Executive. You will be someone with marketing, communications and social media experience who can help raise the profile of the Deaf Action brand and engage with diverse audiences.

You should be able to think creatively, work both independently and as part of a team, and demonstrate excellent communication, interpersonal and digital skills. We're looking for someone with experience of contributing towards the success of marketing campaigns, and with a passion for empowering people from marginalised communities.

As part of our commitment to inclusion, you need to be willing to learn British Sign Language as part of this role (bonus if you already know sign language).

Applications from people in the deaf community are welcomed.

About the role

This role is part of the development team, supporting our marketing efforts across our services and fundraising, online and offline. The marketing team works with people across the whole organisation, so you know your work will have an impact. We’re also responsible for Deaf Action’s brand, website, social media and all communications.

This is an exciting time for Deaf Action, as we have recently restructured our team and are about to embark on a company-wide rebrand, of which you’ll play a vital role in the roll-out.

This role reports to the Marketing Manager.

Key responsibilities

• Supporting the implementation of the marketing strategy and rebrand process
• Supporting the implementation of marketing plans across all services
• Assisting with day-to-day marketing tasks
• Managing Deaf Action’s social media accounts, including creating and scheduling social media posts
• Maintaining and managing content calendars
• Responding to comments, engaging in discussions and social listening on all platforms
• Developing social insights and keep teams informed of new opportunities
• Maintaining and updating the Deaf Action website with keyword-rich copy to maximise SEO
• Monitoring analytics to measure and improve digital marketing activities
• Contributing to Deaf Action’s internal communications plan, including content creation for newsletters and staff intranet

Additional responsibilities:

• Undertaking ad hoc tasks that may be requested from time to time that are consistent with the nature and scope of this post
• Helping to build and maintain paid marketing campaigns

Person specification (essential):

• Degree or professional qualification in marketing, communications, or PR
• Experience of supporting the delivery of multi-channel marketing campaigns
• Competent in digital marketing, social media, and analytics
• Excellent written and communication skills, with the ability to write engaging copy
• Experience of writing SEO keyword-rich text
• Ability to work proactively, prioritise work and meet deadlines
• Ability to develop good working relationships internally and externally
• Working knowledge of WordPress, Canva and Microsoft Office packages
• Knowledge of market research techniques
• Aptitude for learning British Sign Language

Person specification (desirable):

• Experience of working in the charitable sector
• Knowledge or awareness of deaf issues and culture
• Working knowledge of Microsoft Dynamics

What’s on offer

• Occupational pension scheme with employer contributions of 6%
• 32 days leave pro rata (inc bank holidays)
• Access to an Employee Assistance Programme provided by Health Assured
• Access to the Cycle to Work Scheme and IT Voucher Scheme
• Support for Learning and Development through our PDR process
• British Sign Language to Level 2

Deaf Action are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland.

Purpose of post

Reporting directly to the Community Services Manager, you will be responsible for the day to day running of our brand-new Heritage Project. As custodians of Scotland’s last remaining deaf centre, we wish to elevate the unique heritage of the deaf community, and encourage more people to engage with and celebrate this heritage. We have a number of existing and proposed heritage projects which have been developed in partnership with experts, including:

• Deaf Festival – developed with support from Solar Bear Deaf Theatre company, the 2020 inaugural deaf festival was unfortunately cancelled due to the pandemic is a priority for 2022.
• Deaf Heritage Trail – currently being developed with support from Heriot Watt University.
• Deaf Choir – bringing together former members of the Albany Deaf Choir with new members welcome.
• Exhibition – we are developing plans to create a museum space to celebrate deaf culture, history and heritage.

The Heritage Officer will be responsible for working with partners, colleagues and volunteers to further develop each of these initiatives, and to capture ideas from the community to add to our overall offering. The Heritage Officer will be responsible for outreach, creating accessible consultation workshops and working collaboratively with the deaf community.

The ideal candidate will be someone with:

• Strong IT and digital literacy
• Experience in a similar role
• Experience of working with or being in the deaf* community
• Strong organisational, interpersonal and inclusive communication skills
• Experience of managing a team
• The ability to manage both time and workload
• Proficiency in British Sign Language (Level 3, level 3 equivalent or L2 qualified working towards L3)
• PVG scheme eligibility

Reporting to: Community Services Manager

What’s on Offer?

• More than the statutory minimum annual leave entitlement (22 days p/a plus 10 bank holidays)
• Access to an Employee Assistance Programme provided by Health Assured
• Access to the Cycle to Work Scheme
• Access to an IT Voucher Scheme
• Support for Learning and Development through our PDR process
• Access to work sponsored British Sign

Are you creative and passionate about fundraising to support a mission of inclusion and diversity? We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people. We have an exciting opportunity for a creative and dynamic person to join our team as Senior Fundraiser. You will be someone with a minimum of 5 years’ fundraising experience (including fundraising in a digital environment) who can help grow our supporter base and raise the profile of Deaf Action through engaging with new and existing supporters. You should be able to think creatively, work both independently and as part of a team, and demonstrate excellent communication, interpersonal and digital skills. You will have experience of managing campaigns that help mobilise supporters, together with a background in campaign management that generates income to support the work of the organisation. You will be articulate, have strong influencing skills and proven stakeholder management skills to work with all levels of staff in the organisation, our board of Trustees, and external partners. You will have a commitment to empowering deaf people and be willing to learn British Sign Language as part of your role. The role reports to the Chief Executive and Senior Management Team.

Key Responsibilities

• Lead the development and implementation of a fundraising strategy that supports our strategic aims and development plan
• Cultivate, development and grow our base supporter •
• Build diverse funding streams to include individual and corporate giving; and begin to lay the foundations for future legacy donations
• Grow corporate income and identify and secure new relationships that generate unrestricted financial support and sponsorship
• Ensure adherence to ethical fundraising and adoption of best practice
• Line manage, support and develop the Community & Events Fundraiser and any additional recruits to the fundraising team
• Support the Community & Events Fundraiser and Marketing Manager to create engaging content to maintain a strong community on social media channels
• Coordinate and monitor fundraising campaigns across all platforms
• Monitor analytics to measure and improve fundraising performance towards a target and lead corrective action where required to maintain progress against targets
• Highlight opportunities for and organise community activations and events to support fundraising activity, with support of Community & Events Fundraiser
• Manage and deliver three to four small events per year including; appoint and liaise with appropriate venues and suppliers, oversee the creation of communications materials i.e. invitations, presentations, manage event budgets and event follow up
• Write engaging and timely case studies and news stories
• Work with colleagues to create new campaigns to promote fundraising activities
• Identify potential collaborators and partnership opportunities and support relationship management
• Recruit, coordinate and managing fundraising volunteers.
• Prepare and manage annual fundraising budgets, to include agreeing personal and team income targets and forecasting resources required to implement strategy (e.g. expenditure budget)
• Ensure diligent record keeping, avoidance of wastage and maximisation of in-kind support to keep expenditure to a minimum. Additional responsibilities
• Contribute to the Strategic and Business Planning activities
• Contribute to reporting on activities and impact
• Work closely with other members of the Fundraising team ensure accurate and timely recording of all enquiries, follow-ups and donations, adhering to and within agreed protocols
• Liaise with colleagues to ensure all progress reports and evaluations are prepared and completed within the agreed deadlines
• Respect confidentiality and manage data appropriately in line with the GDPR
• Understand relevant duties relating to safeguarding of children and vulnerable adults Person Specification (Essential): •
• Minimum 5 years’ experience in a similar role, including experience of people management, working with volunteer groups and experience of event planning
• Proven track record of delivering against targets whilst offering excellent supporter care
• Excellent written and communication skills, with the ability to write engaging copy
• Experience of engaging with a range of internal/external stakeholders
• Ability to work proactively, prioritise work and meet deadlines
• Strong organisational and problem-solving skills
• Ability to develop good working relationships internally and externally
• Ability to work as part of a team
• Willingness to learn British Sign Language Person Specification (Desirable):
• Experience of working in the charitable sector in Scotland;
• Knowledge or awareness of deaf issues and culture;
• Working knowledge of Microsoft Dynamics;
• Full, clean driving license.

What’s on Offer

• Occupational pension scheme with employer contributions of 6%
• 2 days leave (inc public holidays) with additional leave accruing with long service
• Access to an Employee Assistance Programme provided by Health Assured
• Access to the Cycle to Work Scheme and IT Voucher Scheme
• Support for Learning and Development through our PDR process
• BSL Classes to Level 2

Who are we?

Deaf Action are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland.

Purpose of the post:

We have an exciting opportunity for a proactive individual to join our team as our Wellbeing Service Coordinator. Reporting directly to the Community Services Manager and working closely with the Projects Administrator, you will coordinate our online and in person befriending services, BSL counselling service, work with our Digital Inclusion Officer and organise engagement and outreach activities. You will also be responsible for the management of our volunteer befrienders and will assist the Community Services Manager in developing and growing the service.

You will be someone with strong organisational skills, patience, a process driven approach to tasks, a desire to help some of the most vulnerable and isolated members of our community and be able to demonstrate strong leadership skills. The role requires 1-1 communication with users of British Sign Language, so competence in both English and British Sign Language is essential.

What’s on Offer

• More than the statutory minimum annual leave entitlement (32 days p/a, including 10 bank holidays)

• Access to an Employee Assistance Programme provided by Health Assured

• Access to the Cycle to Work Scheme

• Access to an IT Voucher Scheme

• Support for Learning and Development through our PDR process

• Access to British Sign Language training

• A range of flexible working practices

deaf* is a general term to include Deaf British Sign Language users, deafened, hard of hearing, and deafblind people.

Who are we?

Deaf Action are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland.

Purpose of the post:

We have an exciting opportunity for a proactive individual to join our team as the Assistant Youth Service Coordinator.

Reporting directly to the Youth Service Coordinator, you will assist with the day to day running of the service including general administration work, liaising with parents and other stakeholders, event management, chaperoning and assisting at activities & events, conducting monitoring and evaluation tasks and more.

The ideal candidate will be someone with:

• Experience of working with or being in the deaf* community
• Strong organisational, interpersonal and inclusive communication skills.
• The ability to manage both time and workload
• Strong IT and digital skills
• The ability to develop and maintain strong working relationships with colleagues, sessional youth workers, service users, their families and other professionals in the deaf* community.
• A willingness to attend British Sign Language classes if you are not already proficient.
• PVG scheme eligibility (if not already registered).

deaf* is a general term to include Deaf British Sign Language users, deafened, hard of hearing, and deafblind people.