Deaf Action
Deaf Action

Charity registered in Scotland SC009898

Deaf Action is a leading Scottish voluntary organisation that has been providing a range of services to deaf people and those with sensory needs for over 180 years

Closed vacancies
This vacancy has now closed

Assistant Youth Service Coordinator

  • Part time
  • £22,000 pro-rata
  • Edinburgh, but flexible home working can be discussed
  • Closing 3rd August 2021

Who are we?

Deaf Action are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland.

Purpose of the post:

We have an exciting opportunity for a proactive individual to join our team as the Assistant Youth Service Coordinator.

Reporting directly to the Youth Service Coordinator, you will assist with the day to day running of the service including general administration work, liaising with parents and other stakeholders, event management, chaperoning and assisting at activities & events, conducting monitoring and evaluation tasks and more.

The ideal candidate will be someone with:

  • Experience of working with or being in the deaf* community
  • Strong organisational, interpersonal and inclusive communication skills.
  • The ability to manage both time and workload
  • Strong IT and digital skills
  • The ability to develop and maintain strong working relationships with colleagues, sessional youth workers, service users, their families and other professionals in the deaf* community.
  • A willingness to attend British Sign Language classes if you are not already proficient.
  • PVG scheme eligibility (if not already registered).

deaf* is a general term to include Deaf British Sign Language users, deafened, hard of hearing, and deafblind people.

Shortlist
This vacancy has now closed

Wellbeing Service Coordinator

  • Full time
  • £22,000
  • Edinburgh, but flexible / home working can be discussed
  • Closing 2nd August 2021

Who are we?

Deaf Action are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland.

Purpose of the post:

We have an exciting opportunity for a proactive individual to join our team as our Wellbeing Service Coordinator. Reporting directly to the Community Services Manager and working closely with the Projects Administrator, you will coordinate our online and in person befriending services, BSL counselling service, work with our Digital Inclusion Officer and organise engagement and outreach activities. You will also be responsible for the management of our volunteer befrienders and will assist the Community Services Manager in developing and growing the service.

You will be someone with strong organisational skills, patience, a process driven approach to tasks, a desire to help some of the most vulnerable and isolated members of our community and be able to demonstrate strong leadership skills. The role requires 1-1 communication with users of British Sign Language, so competence in both English and British Sign Language is essential.

What’s on Offer

• More than the statutory minimum annual leave entitlement (32 days p/a, including 10 bank holidays)

• Access to an Employee Assistance Programme provided by Health Assured

• Access to the Cycle to Work Scheme

• Access to an IT Voucher Scheme

• Support for Learning and Development through our PDR process

• Access to British Sign Language training

• A range of flexible working practices

deaf* is a general term to include Deaf British Sign Language users, deafened, hard of hearing, and deafblind people.

Shortlist
This vacancy has now closed

Senior Fundraiser

  • Full time
  • £30,000 – £32,000
  • Edinburgh (with home working)
  • Closing 27th September 2021

Are you creative and passionate about fundraising to support a mission of inclusion and diversity? We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people. We have an exciting opportunity for a creative and dynamic person to join our team as Senior Fundraiser. You will be someone with a minimum of 5 years’ fundraising experience (including fundraising in a digital environment) who can help grow our supporter base and raise the profile of Deaf Action through engaging with new and existing supporters. You should be able to think creatively, work both independently and as part of a team, and demonstrate excellent communication, interpersonal and digital skills. You will have experience of managing campaigns that help mobilise supporters, together with a background in campaign management that generates income to support the work of the organisation. You will be articulate, have strong influencing skills and proven stakeholder management skills to work with all levels of staff in the organisation, our board of Trustees, and external partners. You will have a commitment to empowering deaf people and be willing to learn British Sign Language as part of your role. The role reports to the Chief Executive and Senior Management Team.

Key Responsibilities

  • Lead the development and implementation of a fundraising strategy that supports our strategic aims and development plan
  • Cultivate, development and grow our base supporter •
  • Build diverse funding streams to include individual and corporate giving; and begin to lay the foundations for future legacy donations
  • Grow corporate income and identify and secure new relationships that generate unrestricted financial support and sponsorship
  • Ensure adherence to ethical fundraising and adoption of best practice
  • Line manage, support and develop the Community & Events Fundraiser and any additional recruits to the fundraising team
  • Support the Community & Events Fundraiser and Marketing Manager to create engaging content to maintain a strong community on social media channels
  • Coordinate and monitor fundraising campaigns across all platforms
  • Monitor analytics to measure and improve fundraising performance towards a target and lead corrective action where required to maintain progress against targets
  • Highlight opportunities for and organise community activations and events to support fundraising activity, with support of Community & Events Fundraiser
  • Manage and deliver three to four small events per year including; appoint and liaise with appropriate venues and suppliers, oversee the creation of communications materials i.e. invitations, presentations, manage event budgets and event follow up
  • Write engaging and timely case studies and news stories
  • Work with colleagues to create new campaigns to promote fundraising activities
  • Identify potential collaborators and partnership opportunities and support relationship management
  • Recruit, coordinate and managing fundraising volunteers.
  • Prepare and manage annual fundraising budgets, to include agreeing personal and team income targets and forecasting resources required to implement strategy (e.g. expenditure budget)
  • Ensure diligent record keeping, avoidance of wastage and maximisation of in-kind support to keep expenditure to a minimum. Additional responsibilities
  • Contribute to the Strategic and Business Planning activities
  • Contribute to reporting on activities and impact
  • Work closely with other members of the Fundraising team ensure accurate and timely recording of all enquiries, follow-ups and donations, adhering to and within agreed protocols
  • Liaise with colleagues to ensure all progress reports and evaluations are prepared and completed within the agreed deadlines
  • Respect confidentiality and manage data appropriately in line with the GDPR
  • Understand relevant duties relating to safeguarding of children and vulnerable adults Person Specification (Essential): •
  • Minimum 5 years’ experience in a similar role, including experience of people management, working with volunteer groups and experience of event planning
  • Proven track record of delivering against targets whilst offering excellent supporter care
  • Excellent written and communication skills, with the ability to write engaging copy
  • Experience of engaging with a range of internal/external stakeholders
  • Ability to work proactively, prioritise work and meet deadlines
  • Strong organisational and problem-solving skills
  • Ability to develop good working relationships internally and externally
  • Ability to work as part of a team
  • Willingness to learn British Sign Language Person Specification (Desirable):
  • Experience of working in the charitable sector in Scotland;
  • Knowledge or awareness of deaf issues and culture;
  • Working knowledge of Microsoft Dynamics;
  • Full, clean driving license.

What’s on Offer

  • Occupational pension scheme with employer contributions of 6%
  • 2 days leave (inc public holidays) with additional leave accruing with long service
  • Access to an Employee Assistance Programme provided by Health Assured
  • Access to the Cycle to Work Scheme and IT Voucher Scheme
  • Support for Learning and Development through our PDR process
  • BSL Classes to Level 2
Shortlist
This vacancy has now closed

Heritage Officer

  • Full time
  • £27,000 – £30,000
  • Edinburgh based with some travel
  • Closing 21st October 2021

Deaf Action are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland.

Purpose of post

Reporting directly to the Community Services Manager, you will be responsible for the day to day running of our brand-new Heritage Project. As custodians of Scotland’s last remaining deaf centre, we wish to elevate the unique heritage of the deaf community, and encourage more people to engage with and celebrate this heritage. We have a number of existing and proposed heritage projects which have been developed in partnership with experts, including:

  • Deaf Festival – developed with support from Solar Bear Deaf Theatre company, the 2020 inaugural deaf festival was unfortunately cancelled due to the pandemic is a priority for 2022.
  • Deaf Heritage Trail – currently being developed with support from Heriot Watt University.
  • Deaf Choir – bringing together former members of the Albany Deaf Choir with new members welcome.
  • Exhibition – we are developing plans to create a museum space to celebrate deaf culture, history and heritage.

The Heritage Officer will be responsible for working with partners, colleagues and volunteers to further develop each of these initiatives, and to capture ideas from the community to add to our overall offering. The Heritage Officer will be responsible for outreach, creating accessible consultation workshops and working collaboratively with the deaf community.

The ideal candidate will be someone with:

  • Strong IT and digital literacy
  • Experience in a similar role
  • Experience of working with or being in the deaf* community
  • Strong organisational, interpersonal and inclusive communication skills
  • Experience of managing a team
  • The ability to manage both time and workload
  • Proficiency in British Sign Language (Level 3, level 3 equivalent or L2 qualified working towards L3)
  • PVG scheme eligibility

Reporting to: Community Services Manager

What’s on Offer?

  • More than the statutory minimum annual leave entitlement (22 days p/a plus 10 bank holidays)
  • Access to an Employee Assistance Programme provided by Health Assured
  • Access to the Cycle to Work Scheme
  • Access to an IT Voucher Scheme
  • Support for Learning and Development through our PDR process
  • Access to work sponsored British Sign
Shortlist
This vacancy has now closed

Marketing Executive

  • Full time
  • £22,000 – £24,000
  • Edinburgh (remote workers will be considered)
  • Closing 6th February 2022

Hello. We’re Deaf Action. We’re looking for marketing executive with a passion for diversity and inclusion to join our team. Could that be you?

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

You can find out more about us here.

About you

We have an exciting opportunity for a creative and strategic thinker to join our team as Marketing Executive. You will be someone with marketing, communications and social media experience who can help raise the profile of the Deaf Action brand and engage with diverse audiences.

You should be able to think creatively, work both independently and as part of a team, and demonstrate excellent communication, interpersonal and digital skills. We're looking for someone with experience of contributing towards the success of marketing campaigns, and with a passion for empowering people from marginalised communities.

As part of our commitment to inclusion, you need to be willing to learn British Sign Language as part of this role (bonus if you already know sign language).

Applications from people in the deaf community are welcomed.

About the role

This role is part of the development team, supporting our marketing efforts across our services and fundraising, online and offline. The marketing team works with people across the whole organisation, so you know your work will have an impact. We’re also responsible for Deaf Action’s brand, website, social media and all communications.

This is an exciting time for Deaf Action, as we have recently restructured our team and are about to embark on a company-wide rebrand, of which you’ll play a vital role in the roll-out.

This role reports to the Marketing Manager.

Key responsibilities

  • Supporting the implementation of the marketing strategy and rebrand process
  • Supporting the implementation of marketing plans across all services
  • Assisting with day-to-day marketing tasks
  • Managing Deaf Action’s social media accounts, including creating and scheduling social media posts
  • Maintaining and managing content calendars
  • Responding to comments, engaging in discussions and social listening on all platforms
  • Developing social insights and keep teams informed of new opportunities
  • Maintaining and updating the Deaf Action website with keyword-rich copy to maximise SEO
  • Monitoring analytics to measure and improve digital marketing activities
  • Contributing to Deaf Action’s internal communications plan, including content creation for newsletters and staff intranet

Additional responsibilities:

  • Undertaking ad hoc tasks that may be requested from time to time that are consistent with the nature and scope of this post
  • Helping to build and maintain paid marketing campaigns

Person specification (essential):

  • Degree or professional qualification in marketing, communications, or PR
  • Experience of supporting the delivery of multi-channel marketing campaigns
  • Competent in digital marketing, social media, and analytics
  • Excellent written and communication skills, with the ability to write engaging copy
  • Experience of writing SEO keyword-rich text
  • Ability to work proactively, prioritise work and meet deadlines
  • Ability to develop good working relationships internally and externally
  • Working knowledge of WordPress, Canva and Microsoft Office packages
  • Knowledge of market research techniques
  • Aptitude for learning British Sign Language

Person specification (desirable):

  • Experience of working in the charitable sector
  • Knowledge or awareness of deaf issues and culture
  • Working knowledge of Microsoft Dynamics

What’s on offer

  • Occupational pension scheme with employer contributions of 6%
  • 32 days leave pro rata (inc bank holidays)
  • Access to an Employee Assistance Programme provided by Health Assured
  • Access to the Cycle to Work Scheme and IT Voucher Scheme
  • Support for Learning and Development through our PDR process
  • British Sign Language to Level 2
Shortlist
This vacancy has now closed

Support Workers

  • Full time or Part time
  • Sessional
  • Edinburgh, the Lothians and Fife
  • Closing 1st May 2022

We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We are looking for staff who can make a major contribution to our plans for innovation and growth and who have the commitment and enthusiasm to contribute to the work of our support services to Deaf people with additional needs throughout Edinburgh, the Lothians and Fife. We are currently recruiting:

Support Workers Part time and Full time (37 hours) available.

Salary £10.50 (additional sleep-over payment per occasion)

You should have…

• SVQ (level 2) in Social Care or similar qualification preferred.

• Certificate in Sign Language (level 1 / 2) or equivalent desirable.

• Experience in working with deaf* people / people with special needs preferable.

• Experience in supporting people in their own Tenancy’s preferable

• The ability to provide quality, person centred, support (including evening, weekend and sleep-over)

• A willingness to learn and show initiative.

Main Responsibilities

• To take an active role in assessments / recordings and to work with service users to develop their skills and abilities to achieve identified outcomes.

• To assist service users with personal care tasks where appropriate.

• To be involved, as appropriate, with all household tasks, maximising service users’ participation.

• To record the day-to-day finances (where relevant) and household budgets of service users.

• To enable service users to access information to be fully informed of their rights and valid expectations from the service provided.

• To ensure the health, safety and security of individuals and their environment.

We can offer…

Occupational pension scheme with employer contributions of 6%.

32 days leave pro rata (inc bank holidays) pro rata for part time

Access to an Employee Assistance Programme provided by Health Assured.

Access to the Cycle to Work Scheme and IT Voucher Scheme.

Support for Learning and Development through our PDR process

Shortlist
This vacancy has now closed

Fundraising Executive

  • Full time
  • £23,000 – £25,000
  • Edinburgh (with home working)
  • Closing 30th May 2022

Are you a budding fundraiser with a passion for equality, diversity, and inclusion? Our supporters are at the heart of what we do at Deaf Action and the Fundraising Executive role offers a unique opportunity to work with our fantastic supporters daily.

We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of services which support our aim of empowering deaf people of all ages to fulfil their potential and thrive.

You will be someone experienced in fundraising, delivering first-rate supporter care and relationship building, ideally in the Third Sector. To succeed in this role, you will be a multi-tasker and a proven team player, with communication skills, a creative mind, and the ability to problem solve. You will be self-motivated and able to effectively prioritise whilst delivering excellent supporter care. This is the perfect opportunity for an ambitious fundraiser who is keen to learn and develop new skills whilst advancing their career. You will have a commitment to empowering deaf people and be willing to learn British Sign Language as part of your role. The role reports to the Fundraising Manager.

Key Responsibilities

  • Developing and delivering first rate supporter stewardship to ensure that our supporters have the best fundraising experience
  • act as an excellent and enthusiastic first point of contact for all fundraising queries
  • proactively explore new opportunities and partnerships for community and corporate support
  • supporter stewardship for third party events in Scotland
  • thanking supporters and updating database in a timely manner
  • delivering talks, pitches and being present at community events and cheque presentations
  • manging volunteers in region and developing volunteering fundraising
  • supporting with fundraising events and other events as required
  • supporting and input with all campaigns, appeals and fundraising activities
  • processing donations thanking supporters, and updating relevant supporter records
  • maintaining mailing lists to ensure they are up to date with valid GDPR consent
  • ensuring regular contact with subscribers and other mailing lists contacts
  • managing administration of online fundraising tools (e.g., JustGiving) and preparing reports
  • assisting with administration and promotion of fundraising campaigns
  • assisting with event planning and coordination
  • processing Gift Aid claims
  • fundraising and event research such as event suppliers, raffle prizes, new third-party events, and contacts for corporate and community group pipelines
  • sending out fundraising materials and merchandise across the team including supporter packs
  • act as an ambassador for the charity

Additional responsibilities

  • inbox and calendar management for shared inboxes / calendars
  • providing updates to wider staff team on Development projects and progress
  • acting as a first point of contact for a wide range of enquirers and supporters, always maintaining a professional approach
  • taking responsibility for ensuring that full records are accurately maintained, and that data processing is in accordance with GDPR compliance

Person Specification (Essential):

  • at least 2 years previous fundraising experience, either in a work or voluntary capacity
  • sound understanding of fundraising practices and experience of supporter management and relationship building
  • a desire to develop further experience in fundraising (particularly high value) and events
  • excellent written and communication skills
  • an aptitude for building rapport and developing relationships
  • ability to work proactively, prioritise work and meet deadlines
  • strong organisational and problem-solving skills
  • ability to develop good working relationships internally and externally
  • motivated collaborator
  • strong research skills
  • working knowledge of Office 365 packages
  • willingness to learn British Sign Language
  • enthusiastic about learning new skills in event management and fundraising

Person Specification (Desirable):

  • knowledge or awareness of deaf issues and culture
  • experience of working with CRM systems and data
  • experience of managing volunteers

Applications from people with lived experience are strongly encouraged.

What’s on Offer

  • entitlement to join the occupational pension scheme which has employer contributions of 5% (above the minimum requirement)
  • more than the statutory minimum annual leave entitlement (32 days including bank holidays) with additional leave entitlement accruing with length of service
  • access to an Employee Assistance Programme provided by Health Assured
  • access to the Cycle to Work Scheme
  • Access to a Mental Health First Aider
  • access to an IT Voucher Scheme
  • support for Learning and Development through our PDR process
  • BSL Classes to Level 2
  • a range of flexible working practices
Shortlist
This vacancy has now closed

CRM Executive

  • Full time
  • £25,000 – £27,000
  • Edinburgh (with home working)
  • Closing 30th May 2022

Are you an experienced CRM Executive with a passion for diversity and inclusion? Effective and engaging communication is vital to what we do, and our new CRM Executive role offers a unique opportunity to engage with our audiences and advance our mission.

Who are we?

Deaf Action is a deaf-led charity, supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity. You can find out more about us here.

About you

We have an exciting opportunity for meticulously organised CRM Executive to join our team. You will be someone with marketing, communications and CRM experience who can deliver effective communications to engage with our diverse audiences. You should be able to think creatively, work both independently and as part of a team, and demonstrate excellent communication, interpersonal and digital skills. We're looking for someone with experience of data management and can use those skills to leverage our brand. As part of our commitment to inclusion, you need to be willing to learn British Sign Language as part of this role (bonus if you already know sign language). Applications from people in the deaf community are welcomed.

About the role

This role is part of the development team, supporting our online marketing efforts across our services and fundraising. This is a new role as we have recently invested in a new CRM system, so you’ll have the opportunity to develop email communications and customer journeys for services across the whole organisation, making a real impact. This is an exciting time for Deaf Action, as we have recently restructured our team and are about to embark on a company-wide rebrand, of which you’ll play a vital role in the roll-out.

Key responsibilities

  • Set up, delivery and reporting of automated email communications
  • Building email campaigns and customer journeys and optimising performance through testing
  • Working with teams across the organisation to develop their regular client communications
  • Establishing general email performance benchmarks, summarising key insights
  • Segmenting data for targeted campaigns
  • Delivering campaign analysis and recommendations for improvements to improve engagement
  • Supporting HR with the delivery of internal communications

Additional responsibilities:

  • Supporting the implementation of the marketing strategy and rebrand process
  • Undertaking ad hoc tasks that may be requested from time to time that are consistent with the nature and scope of this post

Person specification (essential):

  • Degree or professional qualification in marketing, communications, or PR
  • Experience of CRMs and data management, preferably Microsoft Dynamics
  • Excellent written and communication skills, with the ability to write engaging copy
  • Ability to work proactively, prioritise work and meet deadlines
  • Ability to develop good working relationships
  • Willingness to learn British Sign Language

Person specification (desirable):

  • Working knowledge of Microsoft Dynamics
  • Experience of working in the charitable sector
  • Knowledge or awareness of deaf issues and culture

What’s on offer

  • Occupational pension scheme with employer contributions of 6%
  • 32 days leave pro rata (inc bank holidays)
  • Access to an Employee Assistance Programme provided by Health Assured
  • Access to the Cycle to Work Scheme and IT Voucher Scheme
  • Access to a mental health first aider
  • Support for learning and development through our PDR process
  • British Sign Language lessons to Level 2

This role reports to the Marketing Manager.

Shortlist
This vacancy has now closed

Equipment Technician/Advice Worker

  • Part time
  • £23,000 pro-rata
  • Aberdeenshire
  • Closing 12th June 2022

Deaf Action is a deaf-led charity supporting and celebrating deaf people. We were established in 1835 and work with deaf people across Scotland and the South of England. Our work is geared towards empowering all deaf people to achieve their potential and fully participate in society, with equality of rights, access and opportunity.

We have an exciting opportunity for someone with experience in both Benefit Advice and Technical equipment to join our team as an Equipment Technician/Advice Worker.

You should be able to work both independently and as part of a team, and demonstrate excellent communication, interpersonal and skills. We're looking for someone with experience of equipment & able provide advice, guidance and support in person-centred way.

A full Job Description is available for download below.

Shortlist