Current vacancies

Multichannel Debt Advice Project Manager

  • Full time
  • £28,840 – £31,000
  • Edinburgh/Glasgow*
  • Closing 16th July 2020

At Citizens Advice Scotland we are currently advertising two roles that will support the next stage in our debt advice offering

The first role is a Multichannel Debt Advice Development Manager that requires operational experience. The other role is a Policy Manager (Financial Health) that requires a policy background (you can find more details about this role here). Together, the roles will help us to transform our debt advice delivery and ensure that those experiencing debt get the advice that they need and have a voice in shaping national policy in this area. We know that COVID-19 will mean that more people than ever are likely to experience money and debt issues and our ambition is to be the leading advice agency in this field. The delivery of debt advice is evolving, creating an unprecedented opportunity to tailor debt advice services to the needs of Scottish citizens and we want the bureaux service to be at the forefront of this.

We are looking for highly skilled and motivated individuals with a real interest in delivering better outcomes for people. If you think that you can add value and help us to make a difference to the lives of people in Scotland then then get in touch, we want to hear from you.

Citizens Advice Scotland seeks to ensure that the Citizens Advice network in Scotland remains at the forefront of holistic debt advice delivery through a consistent, quality assured debt advice provided by the bureaux network, linked into other national and local providers.

The impact of COVID 19 has meant Citizens Advice Bureaux have moved to delivering debt advice over the phone and web, where it makes sense to do so, to continue to work effectively. The coming months will see an unprecedented need for more debt advice.

As a Multichannel Debt Advice Development Manager, you will be a champion for improvement, you will help the bureaux to incorporate what works into their operational practice, enabling locally flexible channels of delivery of debt advice. You will be responsible for driving and shaping improvements in the Citizens Advice network in Scotland’s approach to debt advice and ensuring the network has the support and resources to deliver more and better debt advice.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage the project and play a key role in making positive change to the lives of people in Scotland.

*This role is normally based in our Edinburgh/Glasgow office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist

Network Engagement Officer (National Projects) 2x

  • Full time
  • £25,956 – £28,000
  • Glasgow
  • Closing 22nd July 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. We are currently looking for two Network Engagement Officers who will work alongside the rest of the project team, ensuring successful delivery and development. The role is offered on a fixed-term basis initially until the end of March 2021.

As well as providing project support, your role will support the execution and delivery of the Help to Claim (Universal Credit) project through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

The role will ensure both external and internal stakeholders are communicated with regularly, effectively and in an engaging way, particularly on matters relating to project delivery, management of project change and risks, continuous improvement and Quality Assurance as well as contract management and management control and reporting requirements. The role will foster a team culture and support the National Projects and in particular the Help to Claim Teams to communicate and engage stakeholders effectively on all national projects related matters.

Initially, this role will be allocated to the Help to Claim project. Help to Claim is a comprehensive, enhanced support service which will be delivered by the bureau network. Citizens Advice Bureaux will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment. Citizens Advice Bureaux will employ specialist advisers to deliver the service face to face as well as through webchat and telephony.

The successful candidate will be able to demonstrate knowledge and experience of project support, including the use of project stakeholder, communication and contract management tools and techniques. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheets, word processing and presentation software and previous experience of on line contract tendering systems would be an advantage.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in either our Edinburgh or Glasgow offices. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist

Training Officer

  • Full time or Part time
  • £25,430 – £28,840
  • Edinburgh*
  • Closing 22nd July 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

For a short-term project to support bureaux with embedding remote learning opportunities, Citizens Advice Scotland training team is looking for a Training Officer. It is an exciting moment for developing innovative solutions to help increase the number of volunteers able to contribute to advice and other roles in bureaux across Scotland.

The Training Officer will work with bureaux to deliver virtual training, mentoring and support to help build the competence and confidence of volunteers to fully participate and provide advice to the thousands of client needing our services at this crucial time.

We are looking for a bureau tutor who are keen to build on their experience and knowledge to learn and share new ways to support training in bureaux and sharing best practice across the Citizens Advice network in Scotland.

We welcome applications to work full or part-time.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
Closed vacancies
This vacancy has now closed

Money Advice Training and Engagement Officer

  • Full time
  • Circa £27,000
  • Edinburgh or Glasgow
  • Closing 11th February 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time Money Advice Training and Engagement Officer to join the training team to provide a variety of learning opportunities and engagement sessions to support Citizens Advice Bureaux to adopt delivery of multi-channel debt advice services, and in meeting Citizen’s Advice Scotland’s and external quality standards for advice work.

The role is offered on a fixed-term basis for 12 months.

You will have experience of training provision: needs analysis, instructional design, delivery, presentations, group work facilitation and evaluation. You will be able to demonstrate a good level of IT literacy (MS Office and other relevant software) and a great ability to facilitate successful change management.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist
This vacancy has now closed

Energy Policy Manager

  • Full time
  • £30,714 – £32,500
  • Edinburgh
  • Closing 16th February 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

· Informing and empowering individuals to take action through information, education and campaigning

· Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Energy Policy Manager is responsible for delivery of the policy or advocacy strategy for energy policies areas, which will include development and management of workplan and resources, developing policy positions and undertaking effective advocacy.

The successful candidate will have a significant experience in a similar role at managerial level and demonstrable knowledge and understanding of relevant Energy policy areas across the UK and Scotland, including any associated regulations. You will also have a great ability to effectively interpret quantitative and qualitative data and to generate and lead on policy positions and advocacy strategies as well as excellent analytical and communication skills.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

For more information, please refer to the Application Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist
This vacancy has now closed

Senior Officer (Campaigns)

  • Full time
  • £27,810 – £30,000
  • Edinburgh
  • Closing 1st March 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time Senior Officer (Campaigns) to join the communications team to successfully plan and deliver campaigns for Citizens Advice Scotland and the Citizens Advice network.

You will have extensive experience of developing campaign strategies, implementing and evaluating campaigns as well as using a variety of campaigning tools and methods, including eCampaigning. You will also have a great experience of writing tenders, scoring and awarding work, managing external agencies and suppliers. Additionally, you will possess excellent communication and stakeholder engagement and networking skills to be able to build collaborative and strong internal and external relationships.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Shortlist
This vacancy has now closed

Policy Manager (Strong Communities)

  • Full time
  • £30,714 – £32,500
  • Edinburgh
  • Closing 2nd March 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time Policy Manager (Strong Communities) to join the impact team. The Strong Communities Team within Citizens Advice Scotland supports strengthening local communities including emphasising the value of the local bureaux at the centre of those communities. Current areas of work for the team include postal and telecommunications policy; access to justice; and ensuring better linkages between healthcare services and the Citizens Advice Network in Scotland.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

  • Informing and empowering individuals to take action through information, education and campaigning
  • Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Policy Manager is responsible for delivery of the policy or advocacy strategy in the policy area, which will include development and management of workplan and resources, developing policy positions and undertaking effective advocacy.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Shortlist
This vacancy has now closed

Senior Policy Officer (Water)

  • Full time or Part time
  • £27,810 – £31,000
  • Edinburgh*
  • Closing 28th June 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time or part time Senior Policy Officer (Water) to join the impact team.

The Senior Policy Officer (Water) will be responsible to deliver social change, determining Citizens Advice Scotland’s policy positions in the Water sector.

This is an opportunity to be involved in a fast moving and dynamic industry that delivers services to 2.5 million households in Scotland. Scotland’s water industry vision is committed to putting customers at its heart. CAS’ role is to represent service users and support the development of policy and practice that are designed around their needs.

You will be an experienced policy professional, able to work on your own to identify key policy issues and opportunities, and be self-motivated to familiarise yourself with new areas of policy. You will be a competent communicator both orally and written, and be used to working with a variety of key stakeholders to advocate for policy changes.

You will be part of the Water Team at CAS and will be allocated specific policy areas within which to conduct research, often in collaboration with other key stakeholders, and advocate on behalf of consumers to secure improved outcomes.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Learning Technologist and Instructional Designer

  • Full time
  • £25,430 – £28,840
  • Edinburgh*
  • Closing 9th July 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Now, more than ever, eLearning is vital for supporting advice work in Citizens Advice Bureaux. This post provides the opportunity to contribute to the provision of high-quality learning opportunities for advisers throughout Scotland who deliver debt and money advice, making a difference to thousands of clients.

The eLearning technologist will work in a small team with subject matter experts to create new and convert existing resources into appropriate formats, developing learning routes and publishing on our learning management system.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

Shortlist
This vacancy has now closed

Policy Manager (Financial Health)

  • Full time
  • £30,714 – £32,500
  • Edinburgh*
  • Closing 13th July 2020

At Citizens Advice Scotland we are currently advertising two roles that will support the next stage in our debt advice offering.

The first role is a Policy Manager (Financial Health) that requires a policy background. The other role is a Multichannel Debt Advice Development Manager that requires operational experience (you can find more details about this role here). Together, the roles will help us to transform our debt advice delivery and ensure that those experiencing debt get the advice that they need and have a voice in shaping national policy in this area. We know that COVID-19 will mean that more people than ever are likely to experience money and debt issues and our ambition is to be the leading advice agency in this field. The delivery of debt advice is evolving, creating an unprecedented opportunity to tailor debt advice services to the needs of Scottish citizens and we want the bureaux service to be at the forefront of this.

We are looking for highly skilled and motivated individuals with a real interest in delivering better outcomes for people. If you think that you can add value to the team and help us to make a difference to the lives of people in Scotland then then get in touch, we want to hear from you.

At a time when the economic effects of COVID 19 are challenging the finances of many people, families and households across the country, this is an excellent opportunity for you to play a part in helping those affected by the financial impact of the pandemic and beyond.

As a Policy Manager (Financial Health) you will lead and manage a team dedicated to improving the policy, processes and practices of key stakeholders whose decisions and actions impact on the financial well-being of people, particularly where people suffer detriment. You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices about their financial situation.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist