Citizens Advice Scotland
Citizens Advice Scotland

Charity registered in Scotland SC016637

Advice provided by our service is free, independent, confidential, impartial and available to everyone. We look at the problems people bring to our advice services and campaign for change where it’s needed most. We work for a fairer Scotland where people are empowered and their rights respected.

Current vacancies

Money Advice Consultant

  • Full time
  • £24,286 – £27,000
  • Edinburgh*
  • Closing 28th October 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

An exciting opportunity has arisen for a Money Advice Consultant to join the Money Advice training and Consultancy Team at CAS. This position is initially a fixed term position until 31st March 2021. We are looking for an experienced Money Adviser/Trainer to join the team in providing consultancy advice and delivery of specialist debt advice training courses.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially, but be aware that attendance at the normal office base will be required in future. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist

Network Engagement Officer

  • Full time
  • £25,500 – £28,000
  • Edinburgh or Glasgow office* currently working from home
  • Closing 29th October 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. We are currently looking for a Network Engagement Officer who will work alongside the rest of the project team, ensuring successful delivery and development. The role is offered on a fixed-term basis initially until the end of March 2021.

As well as providing project support, your role will support the evaluation and review and future execution and delivery of the Welfare Reform Mitigation project through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

The role will ensure both external and internal stakeholders are communicated with regularly, effectively and in an engaging way, particularly on matters relating to project delivery, management of project change and risks, continuous improvement and Quality Assurance as well as contract management and management control and reporting requirements. The role will foster a team culture and support the National Projects and in particular the Welfare Reform Mitigation Team to communicate and engage stakeholders effectively on all national projects related matters.

Initially, this role will be allocated to the Welfare Reform Mitigation project, a comprehensive, enhanced support service which is being delivered by the bureau network.

The successful candidate will be able to demonstrate knowledge and experience of project support, stakeholder engagement including the use of project evaluation, communication and contract management tools and techniques. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheets, word processing and presentation software and previous experience of on-line contract tendering systems would be an advantage.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in either our Edinburgh or Glasgow offices. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist

Project Coordinator (National Projects)

  • Full time
  • £24,720 – £28,000
  • Edinburgh or Glasgow office* currently working from home
  • Closing 29th October 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require dedicated project management. We are currently looking for a Project Coordinator to take the lead on nominated projects with the overall responsibility for their execution and successful delivery. The role is offered on a fixed-term basis initially until the end of March 2021 with the opportunity for an extension based upon funding being approved.

As well as leading as the focal point for the allocated projects, your role will be responsible for the overall project management through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

The role will ensure the funder and participating bureaux, as well as external and internal stakeholders are communicated with regularly, effectively and in an engaging way, particularly on matters relating to project delivery, management of project change and risks, service design and Quality Assurance as well as contract and financial budgetary management. You will require an ability to foster a team culture across a dispersed team and be able to direct and support them to communicate and engage with stakeholders effectively, monitor performance and service design as well as meet external and internal reporting requirements.

National Projects are focused on providing a comprehensive, enhanced support service which will is being delivered by the bureau network. Prior knowledge and involvement in advice projects would be an advantage.

The successful candidate will be able to demonstrate knowledge and experience of project management, including the use of project stakeholder communication and contract management. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheets, word processing and presentation software and previous experience of on line contract tendering systems would be an advantage.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in either our Edinburgh or Glasgow offices. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist

Senior Policy Officer (Strong Communities)

  • Full time
  • £27,810 – £30,000
  • Edinburgh*
  • Closing 5th November 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

  • Informing and empowering individuals to take action through information, education and campaigning
  • Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Senior Policy Officer (Strong Communities) will be responsible for independent delivery of projects within the Citizens Advice Scotland Impact Workplan in the Strong Communities remit.

The team currently covers a wide range of issues including access to justice, telecoms, health, and postal policy. This role will have a primary but not exclusive focus on access to justice issues, and so the post holder will be required to work on other areas relevant to the team’s remit as appropriate.

Additionally, you will have experience of analysing policy documents, writing reports and influencing external policy/decision making. You will also have an ability to effectively interpret quantitative and qualitative data and undertake analysis and have excellent communication and stakeholder management skills. Relevant legal qualifications or experience of justice policy, regulatory affairs, or consumer advocacy in Scotland would also be advantageous in this role, although this is not a necessity.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially,but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
Closed vacancies
This vacancy has now closed

Money Advice Training and Engagement Officer

  • Full time
  • Circa £27,000
  • Edinburgh or Glasgow
  • Closing 11th February 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time Money Advice Training and Engagement Officer to join the training team to provide a variety of learning opportunities and engagement sessions to support Citizens Advice Bureaux to adopt delivery of multi-channel debt advice services, and in meeting Citizen’s Advice Scotland’s and external quality standards for advice work.

The role is offered on a fixed-term basis for 12 months.

You will have experience of training provision: needs analysis, instructional design, delivery, presentations, group work facilitation and evaluation. You will be able to demonstrate a good level of IT literacy (MS Office and other relevant software) and a great ability to facilitate successful change management.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist
This vacancy has now closed

Energy Policy Manager

  • Full time
  • £30,714 – £32,500
  • Edinburgh
  • Closing 16th February 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

· Informing and empowering individuals to take action through information, education and campaigning

· Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Energy Policy Manager is responsible for delivery of the policy or advocacy strategy for energy policies areas, which will include development and management of workplan and resources, developing policy positions and undertaking effective advocacy.

The successful candidate will have a significant experience in a similar role at managerial level and demonstrable knowledge and understanding of relevant Energy policy areas across the UK and Scotland, including any associated regulations. You will also have a great ability to effectively interpret quantitative and qualitative data and to generate and lead on policy positions and advocacy strategies as well as excellent analytical and communication skills.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

For more information, please refer to the Application Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Shortlist
This vacancy has now closed

Senior Officer (Campaigns)

  • Full time
  • £27,810 – £30,000
  • Edinburgh
  • Closing 1st March 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time Senior Officer (Campaigns) to join the communications team to successfully plan and deliver campaigns for Citizens Advice Scotland and the Citizens Advice network.

You will have extensive experience of developing campaign strategies, implementing and evaluating campaigns as well as using a variety of campaigning tools and methods, including eCampaigning. You will also have a great experience of writing tenders, scoring and awarding work, managing external agencies and suppliers. Additionally, you will possess excellent communication and stakeholder engagement and networking skills to be able to build collaborative and strong internal and external relationships.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Shortlist
This vacancy has now closed

Policy Manager (Strong Communities)

  • Full time
  • £30,714 – £32,500
  • Edinburgh
  • Closing 2nd March 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time Policy Manager (Strong Communities) to join the impact team. The Strong Communities Team within Citizens Advice Scotland supports strengthening local communities including emphasising the value of the local bureaux at the centre of those communities. Current areas of work for the team include postal and telecommunications policy; access to justice; and ensuring better linkages between healthcare services and the Citizens Advice Network in Scotland.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

  • Informing and empowering individuals to take action through information, education and campaigning
  • Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns.

The Policy Manager is responsible for delivery of the policy or advocacy strategy in the policy area, which will include development and management of workplan and resources, developing policy positions and undertaking effective advocacy.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Shortlist
This vacancy has now closed

Senior Policy Officer (Water)

  • Full time or Part time
  • £27,810 – £31,000
  • Edinburgh*
  • Closing 28th June 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time or part time Senior Policy Officer (Water) to join the impact team.

The Senior Policy Officer (Water) will be responsible to deliver social change, determining Citizens Advice Scotland’s policy positions in the Water sector.

This is an opportunity to be involved in a fast moving and dynamic industry that delivers services to 2.5 million households in Scotland. Scotland’s water industry vision is committed to putting customers at its heart. CAS’ role is to represent service users and support the development of policy and practice that are designed around their needs.

You will be an experienced policy professional, able to work on your own to identify key policy issues and opportunities, and be self-motivated to familiarise yourself with new areas of policy. You will be a competent communicator both orally and written, and be used to working with a variety of key stakeholders to advocate for policy changes.

You will be part of the Water Team at CAS and will be allocated specific policy areas within which to conduct research, often in collaboration with other key stakeholders, and advocate on behalf of consumers to secure improved outcomes.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Multichannel Debt Advice Project Manager

  • Full time
  • £28,840 – £31,000
  • Edinburgh/Glasgow*
  • Closing 16th July 2020

At Citizens Advice Scotland we are currently advertising two roles that will support the next stage in our debt advice offering

The first role is a Multichannel Debt Advice Development Manager that requires operational experience. The other role is a Policy Manager (Financial Health) that requires a policy background (you can find more details about this role here). Together, the roles will help us to transform our debt advice delivery and ensure that those experiencing debt get the advice that they need and have a voice in shaping national policy in this area. We know that COVID-19 will mean that more people than ever are likely to experience money and debt issues and our ambition is to be the leading advice agency in this field. The delivery of debt advice is evolving, creating an unprecedented opportunity to tailor debt advice services to the needs of Scottish citizens and we want the bureaux service to be at the forefront of this.

We are looking for highly skilled and motivated individuals with a real interest in delivering better outcomes for people. If you think that you can add value and help us to make a difference to the lives of people in Scotland then then get in touch, we want to hear from you.

Citizens Advice Scotland seeks to ensure that the Citizens Advice network in Scotland remains at the forefront of holistic debt advice delivery through a consistent, quality assured debt advice provided by the bureaux network, linked into other national and local providers.

The impact of COVID 19 has meant Citizens Advice Bureaux have moved to delivering debt advice over the phone and web, where it makes sense to do so, to continue to work effectively. The coming months will see an unprecedented need for more debt advice.

As a Multichannel Debt Advice Development Manager, you will be a champion for improvement, you will help the bureaux to incorporate what works into their operational practice, enabling locally flexible channels of delivery of debt advice. You will be responsible for driving and shaping improvements in the Citizens Advice network in Scotland’s approach to debt advice and ensuring the network has the support and resources to deliver more and better debt advice.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage the project and play a key role in making positive change to the lives of people in Scotland.

*This role is normally based in our Edinburgh/Glasgow office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Learning Technologist and Instructional Designer

  • Full time
  • £25,430 – £28,840
  • Edinburgh*
  • Closing 9th July 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Now, more than ever, eLearning is vital for supporting advice work in Citizens Advice Bureaux. This post provides the opportunity to contribute to the provision of high-quality learning opportunities for advisers throughout Scotland who deliver debt and money advice, making a difference to thousands of clients.

The eLearning technologist will work in a small team with subject matter experts to create new and convert existing resources into appropriate formats, developing learning routes and publishing on our learning management system.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

Shortlist
This vacancy has now closed

Policy Manager (Financial Health)

  • Full time
  • £30,714 – £32,500
  • Edinburgh*
  • Closing 13th July 2020

At Citizens Advice Scotland we are currently advertising two roles that will support the next stage in our debt advice offering.

The first role is a Policy Manager (Financial Health) that requires a policy background. The other role is a Multichannel Debt Advice Development Manager that requires operational experience (you can find more details about this role here). Together, the roles will help us to transform our debt advice delivery and ensure that those experiencing debt get the advice that they need and have a voice in shaping national policy in this area. We know that COVID-19 will mean that more people than ever are likely to experience money and debt issues and our ambition is to be the leading advice agency in this field. The delivery of debt advice is evolving, creating an unprecedented opportunity to tailor debt advice services to the needs of Scottish citizens and we want the bureaux service to be at the forefront of this.

We are looking for highly skilled and motivated individuals with a real interest in delivering better outcomes for people. If you think that you can add value to the team and help us to make a difference to the lives of people in Scotland then then get in touch, we want to hear from you.

At a time when the economic effects of COVID 19 are challenging the finances of many people, families and households across the country, this is an excellent opportunity for you to play a part in helping those affected by the financial impact of the pandemic and beyond.

As a Policy Manager (Financial Health) you will lead and manage a team dedicated to improving the policy, processes and practices of key stakeholders whose decisions and actions impact on the financial well-being of people, particularly where people suffer detriment. You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices about their financial situation.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Network Engagement Officer (National Projects) 2x

  • Full time
  • £25,956 – £28,000
  • Edinburgh or Glasgow
  • Closing 22nd July 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. We are currently looking for two Network Engagement Officers who will work alongside the rest of the project team, ensuring successful delivery and development. The role is offered on a fixed-term basis initially until the end of March 2021.

As well as providing project support, your role will support the execution and delivery of the Help to Claim (Universal Credit) project through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

The role will ensure both external and internal stakeholders are communicated with regularly, effectively and in an engaging way, particularly on matters relating to project delivery, management of project change and risks, continuous improvement and Quality Assurance as well as contract management and management control and reporting requirements. The role will foster a team culture and support the National Projects and in particular the Help to Claim Teams to communicate and engage stakeholders effectively on all national projects related matters.

Initially, this role will be allocated to the Help to Claim project. Help to Claim is a comprehensive, enhanced support service which will be delivered by the bureau network. Citizens Advice Bureaux will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment. Citizens Advice Bureaux will employ specialist advisers to deliver the service face to face as well as through webchat and telephony.

The successful candidate will be able to demonstrate knowledge and experience of project support, including the use of project stakeholder, communication and contract management tools and techniques. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheets, word processing and presentation software and previous experience of on line contract tendering systems would be an advantage.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in either our Edinburgh or Glasgow offices. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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Training Officer

  • Full time or Part time
  • £25,430 – £28,840
  • Edinburgh*
  • Closing 22nd July 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

For a short-term project to support bureaux with embedding remote learning opportunities, Citizens Advice Scotland training team is looking for a Training Officer. It is an exciting moment for developing innovative solutions to help increase the number of volunteers able to contribute to advice and other roles in bureaux across Scotland.

The Training Officer will work with bureaux to deliver virtual training, mentoring and support to help build the competence and confidence of volunteers to fully participate and provide advice to the thousands of client needing our services at this crucial time.

We are looking for a bureau tutor who are keen to build on their experience and knowledge to learn and share new ways to support training in bureaux and sharing best practice across the Citizens Advice network in Scotland.

We welcome applications to work full or part-time.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Caseworker (Extra Help Unit) 3x

  • Full time
  • Circa £20,209
  • Glasgow*
  • Closing 31st July 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

*This role is normally based in our Glasgow office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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Quality of Advice Assessment Co-ordinator

  • Full time
  • £20,600 – £23,500
  • Quality of Advice Assessment Co-ordinator
  • Closing 16th August 2020

All Citizens Advice Bureaux in Scotland must comply with the Scottish Association of Citizens Advice Bureaux Membership Scheme which sets out the quality assurance standards to which all bureaux are expected to operate. The Citizens Advice Scotland Quality Assurance team are responsible for auditing all bureaux against these standards and reporting to the Association’s Membership Standards Committee. The audit process consists of two parts:

• Quality of Advice Assessment which assesses the quality of advice and information provided by bureaux at the point of delivery and ensures that all bureaux in Scotland meet a minimum standard of service, in terms of the process of advice giving, and the actual technical accuracy of that advice.

• Organisational Audit which examines the written policies and procedures provided by the bureau together with other evidence gathered through interviews with bureau paid staff, volunteers and governing body representatives.

The successful delivery of the SACAB Membership Scheme audit programme requires centralised co-ordination. This role will be allocated responsibility for the co-ordination of the Quality of Advice Assessment programme, ensuring successful delivery and development where appropriate.

As a Quality of Advice Assessment Co-ordinator you will be involved in co-ordinating Citizens Advice Scotland staff and local bureaux to enable effective delivery of the quarterly Quality of Advice monitoring schedule, as well as supporting the Citizens Advice Scotland Quality Assurance team by providing specialist administrative support.

This is a key role in the operation of membership scheme quality of advice assessment function.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Policy Officer

  • Full time
  • £24,720 – £28,000
  • Edinburgh*
  • Closing 24th August 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Our Strong Communities team focusses on accessibility and strengthening local communities including emphasising the value of the local bureaux at the centre of those communities. For 2020/21 the team will consider issues related to: post and telecoms, access to justice, the role of the Citizen’s Advice Network in the health and wellbeing of communities, and the impact of the UK’s transition out of the EU on communities.

This role is based in our Strong Communities team and will primarily focus on delivering our postal advocacy workplan for 2020/21. The post holder will be working on issues such as parcel surcharging alongside issues of access to post and post offices. This role also requires ongoing engagement with key stakeholders in this sector.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits:

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Research Officer

  • Part time
  • £24,720 – £28,000 pro-rata
  • Edinburgh*
  • Closing 4th October 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Research Officer is part of the Impact Team at Citizens Advice Scotland. The Impact Team seeks to achieve positive change through two main routes:

  • informing and empowering individuals to take action through information, education and campaigning; and
  • changing policy, practice and law.

The post sits within the Research Team which is an integral and busy section of the Impact Team. We apply an evidence based approach to all of our work, and so you will play a key role in supporting and coordinating research in areas identified as priorities for the citizens advice service, our clients and the people of Scotland.

The Research Officer uses a wide range of statistics, data, and evidence in order to highlight areas for action, develop and promote solutions. Working across a broad spectrum of issues, from social security to drinking water quality, the Research Officer also supports Policy colleagues to develop research solutions that will deliver a sound evidence base to influence legislation and positive outcomes for bureaux clients and consumers.

You will have experience of commissioning and project managing research projects carried out by external parties on behalf of Citizens Advice Scotland. As well as working closely with the Senior Research Officers to deliver a wide range of research projects, you will also assist Policy Officers and other Citizens Advice Scotland colleagues to design and undertake research in different policy areas.

The role is offered on fixed-term basis until 31 March 2021.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Project Officer (National Projects)

  • Full time
  • £19,055 – £21,000
  • Edinburgh
  • Closing 8th October 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project co-ordination and support. The Project Officer will work alongside the rest of the allocated project team, ensuring successful delivery and development where appropriate.

As well as providing project coordination and support, the role will be responsible for the collation of management information and for the coordination and engagement with key stakeholders as well as assist with the drafting of project reports. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

This role will support a number of projects and therefore a dynamic and flexible individual who can multi task is required. The national projects are delivered by the bureau network, providing the advice and support people need. The Project Officer must have the ability to communicate clearly and to proactively gather information form a wide stakeholder and participation base ensuring deadlines are met.

The successful candidate will be able to demonstrate knowledge and experience of project management in a coordination or support role, including the use of project stakeholder communication and management reporting. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheets, word processing and presentation software with previous demonstrable experience.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Policy Officer (Social Justice)

  • Full time
  • £24,720 – £28,000
  • Edinburgh*
  • Closing 14th October 2020

Scotland’s Citizens Advice Network empowers people in every corner of Scotland through our local bureaux (CAB) and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

This post is within the Social Justice team who undertake our influencing work on social security, employment and housing. Together these issues makes up more than half of the workload of the Scottish Citizens Advice Bureaux network. A major focus of the team’s work at present is on responding to the impact of COVID 19 by identifying gaps in emergency support and lobbying for them to be addressed and in pushing for governments to put people at the centre of their recovery plans. We are seeing the significant impact of the COVID 19 crisis through the evidence base generated by the CAB network. The successful candidate will work as part of a team to contribute to developing and delivering social change in line with Citizen Advice Scotland’s Impact Framework.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially,but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

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Interim Data Strategy Lead

  • Full time
  • £43,008 – £48,000
  • Edinburgh*
  • Closing 18th October 2020

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a data rich organisation, we are looking for a Data Strategy Expert to lead CAS in creating and developing a data strategy to embed data driven decision making into our day to day work, ensuring that we are able to deliver high quality, solutions focussed advice services that respond to our client’s needs.

This is an exciting new role working in partnership with the Citizens Advice Scotland executive and senior management community, and the wider Scottish Citizens Advice network. The main purpose of the role is to:

> Define, shape and deliver our data strategy and client experience in line with our overarching organisational strategy

> Transition the new data ways of working into business-as-usual.

> Ensure optimal value is delivered from the data strategy which underpins our strategy and our service design.

> Provide creative advice to leadership team – developing data strategic hypothesis with a focus on bringing the strategy to life and ensuring that it is successfully executed.

The successful candidate will be a self-starter with a wealth of data strategy delivery experience, excellent communication and problem-solving skills, and strong interpersonal skills.

This role is offered on a fixed-term contract for 1 year.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits:

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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External Affairs Officer

  • Full time
  • £24,720 – £28,000
  • Edinburgh
  • Closing 22nd October 2020

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently looking for a full time External Affairs Officer to join our communications team to deliver national, local and digital communications and play a vital role in delivering public affairs.

This is a key post charged with delivering significant external communications reach and impact. The role supports and contributes significantly to the Citizens Advice Scotland Workplan to raise awareness and improve understanding of our work with a wide range of external audiences, as well as responding to emerging issues.

You'll bring a skill for and experience of creating and producing digital content, a solid understanding of the Scottish media and political landscape, and the ability to exercise sound judgement and a strong strategic news sense on a consistent basis.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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