Citizens Advice Bureaux
Citizens Advice Bureaux

Charity registered in Scotland SC016637

Advice provided by our service is free, independent, confidential, impartial and available to everyone. We look at the problems people bring to our advice services and campaign for change where it’s needed most. We work for a fairer Scotland where people are empowered and their rights respected.

Closed vacancies
This vacancy has now closed

CAS Board: External Trustee

  • Management Board
  • Unpaid
  • Scotland/Edinburgh - Open to location
  • Closing 21st April 2021

Are you an experienced professional, looking to utilise your skills, experience and knowledge to help others? Do you want to undertake a Trustee role where your efforts will make a genuinely positive change to people’s lives?

If yes, join our Board of Trustees!

In 2019-20 the Citizens Advice Service network helped over 186,000 clients in Scotland and dealt with almost 659,000 advice issues within the UK. With support from the network, clients gained over £170 million while our self-help website Advice in Scotland received approximately 4.1 million page views.

The Citizens Advice network, comprising Citizens Advice Scotland (CAS), Citizens Advice Bureaux (CABs), the Extra Help Unit (EHU), and the Advice in Scotland website, form Scotland’s largest independent advice and advocacy network. CAS is the umbrella organisation for Scotland’s network of 59 member CABs. These bureaux deliver front-line advice services at 280 service points across the country, from the city centres of Glasgow and Edinburgh to the Highlands, Islands and rural Borders communities. The EHU provides helps vulnerable consumers resolve disputes relating to the provision of energy supplies.

Our work encapsulates the entire geography of Scotland and every demographic: we look at the problems people bring to our advice services, and campaign for change where it’s needed most. So when we speak out about something, it’s because it matters to people – whether it’s limiting the damaging effects of welfare reform, or making sure payday loan companies can’t ruin lives.

In order that we can maintain the governance structure of the organisation, we are seeking an experienced and motivated person from outside the Citizens Advice service to join our Board of Trustees.

In particular, we are keen to appoint an individual with the knowledge and experience of:

  • governance, in particular within networked organisations and / or
  • senior level financial governance.

This is a highly rewarding position, where you can help make strategic decisions whilst ensuring the highest level of governance and service to those people who need independent advice the most.

We welcome applications from all backgrounds and communities, and in particular those that are currently underrepresented on our Board including Black, Asian and Minority Ethnic (BAME) candidates, candidates with disabilities and female candidates.

Shortlist
This vacancy has now closed

Digital Advice & Content Team Manager

  • Full time
  • £30,714 – £35,000
  • Edinburgh*
  • Closing 27th April 2021

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Lead a dynamic, agile team to deliver Citizens Advice Scotland’s digital advice content.

You will manage the delivery of high-quality digital advice and the production of content, making sure it is accessible and driven by user needs. You will also contribute to website development in order to meet the advice needs of the public and for the Citizens Advice network in Scotland as a whole.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Project Officer (National Projects) 2x

  • Full time
  • £19,055 – £21,000
  • Edinburgh
  • Closing 10th May 2021

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland also runs a series of national specialist services as projects which require centralised project co-ordination and support. The Project Officer will work alongside the rest of the allocated project team, ensuring successful delivery and development where appropriate.

As well as providing project coordination and support, the role will be responsible for the collation of management information and for the coordination and engagement with key stakeholders as well as assist with the drafting of project reports. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

This role will support a number of projects and therefore a dynamic and flexible individual who can multi task is required. The national projects are delivered by the bureau network, providing the advice and support people need. The Project Officer must have the ability to communicate clearly and to proactively gather information form a wide stakeholder and participation base ensuring deadlines are met.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is normally based our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Research Officer

  • Full time
  • £24,720 – £28,000
  • Edinburgh*
  • Closing 23rd May 2021

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Play a key role in supporting and co-ordinating research in areas identified as priorities for the citizens advice service, our clients and the people of Scotland.

The Research Officer is part of the Impact Team at Citizens Advice Scotland. The Impact Team seeks to achieve positive change through two main routes:

· informing and empowering individuals to take action through information, education and campaigning; and

· changing policy, practice and law.

In this role, you will use a wide range of statistics, data, and evidence in order to highlight areas for action, develop and promote solutions. Working across a broad spectrum of issues, from social security to drinking water quality, you will also support Policy colleagues to develop research solutions that will deliver a sound evidence base to influence legislation and positive outcomes for bureaux clients and consumers.

Additionally, you will gain experience of commissioning and project managing research projects carried out by external parties on behalf of Citizens Advice Scotland. You will work closely with the Senior Research Officer to deliver a wide range of research projects and assist Policy Officers and other Citizens Advice Scotland colleagues to design and undertake research in different policy areas.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is normally based our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Quality Assurance Officer

  • Full time
  • £25,430 – £28,000
  • Edinburgh*
  • Closing 19th May 2021

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Citizens Advice service and provide clients with holistic, quality assured information, advice and support.

As a Quality Assurance Officer, you would be member of the Quality Assurance Team which assesses each bureau’s compliance with these membership conditions. This is an interesting, varied, challenging and rewarding role. Using a defined set of criteria and indicators you would be expected to assess the quality of advice provision across range of topic areas. You’d be expected to produce reports which summarise your findings and work with bureaux case checkers to help ensure consistency of approach to case checking across all Citizens Advice Bureaux in Scotland. As well as assessing the quality of advice you would be expected to assess bureaux compliance with their organisational audits. This would involve the gathering of evidence, assessing compliance against a defined set of indicators against agreed membership conditions and the production of summary reports.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Policy Officer (Financial Health)

  • Full time
  • £24,720 – £28,000
  • Edinburgh*
  • Closing 13th June 2021

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The role of the Policy Officer is to support the Financial Health team to positively influence key policy decision makers in government, public and private sectors, including media. This role is about improving people’s financial lives by through policy and public affairs activity on issues such council tax debt, money and mental health, scams, and raising awareness of ways by which households can boost incomes and cut costs.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network by advocating on behalf of citizens and making an invaluable contribution to their lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Senior Policy Officer (Strong Communities)

  • Full time
  • £27,810 – £30,000
  • Edinburgh*
  • Closing 30th June 2021

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Senior Policy Officer (Strong Communities) will be responsible for independent delivery of projects within the Citizens Advice Scotland Impact Workplan.

The team currently covers a wide range of issues including access to justice, telecoms and postal policy. This role will have a primary focus on access to justice issues although the post holder may be required to work on other areas relevant to the team’s remit as appropriate.

You will have experience of analysing policy documents, writing reports and influencing external policy/decision making. You will also have an ability to effectively interpret and analyse quantitative and qualitative data and have excellent communication and stakeholder management skills. Relevant legal qualifications or experience of justice policy, regulatory affairs, or consumer advocacy in Scotland would also be advantageous in this role, although this is not a necessity.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Top job! Head of Standards

  • Full time
  • £43,008 – £48,000
  • Edinburgh*
  • Closing 9th July 2021

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit.

We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

This is a key role in continuously maintaining and improving the standards of the members of Scottish Association of Citizens Advice Bureaux. As Head of Standards and Compliance you will be responsible for thought leadership on critical pieces of work to maintain and enhance the network’s longstanding reputation for high quality independent advice and management of the teams responsible for quality assurance and training.

The Head of Standards and Compliance is responsible for the implementation of deliverables of the Standards Team; defining the strategy of the team, overseeing and guiding delivery of its programme of work in consultation with CAS governance and Senior Leadership Team, establishing internal and external partnerships to guide it.

This new post is a fantastic opportunity to deliver transformation and facilitate the growth and resilience of a quality assured network of organisations, work that is essential to enabling all sectors of Scotland to deliver a fair, just and equitable access to advice and for volunteers to advocate for everyone’s rights in an assured manner.

The successful candidate will take personal responsibility for the enhancement of an existing high-quality service. You will have significant experience in building relationships with stakeholders at a variety of levels. Have excellent planning and anticipation skills, and demonstratable lobbying and negotiating skills. You will have a proven track record of managing projects involving independent organisations, and be able to demonstrate your skills in implementing change and new initiatives. You will be comfortable working with ambiguity and be able to manage resistance to change while sustaining momentum.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

Shortlist