Citizens Advice and Rights Fife
Citizens Advice and Rights Fife

Charity registered in Scotland SC027015

Citizens Advice and Rights Fife


Closed vacancies
This vacancy has now closed

Frontline Co-ordinator

  • Full time
  • £31,709
  • Craig Mitchell House, Flemington Road, Glenrothes, KY7 5QF - Regular travel will be expected throughout Fife
  • Closing 4th March 2020

Citizens Advice and Right Fife (CARF) is an independent and innovative advice organisation providing holistic advice and support to local people. Our service continues to grow and expand, and we are now excited to recruit two Frontline Co-ordinators to join our busy service delivery team.

These two key positions will lead on the management, development and delivery of distinct services relating to a) client representation and specific projects and b) the provision of bureaux services including face to face and telephone advice across Fife. The two post holders will have distinct responsibility for each service area but also possess the skills, knowledge and flexibility to work across both areas when required.

The successful candidates will be experienced managers with expertise in legislation, case law and codes of practice relating to advice and information provision. Skilled in leading, motivating and developing teams, the successful applicants will also have sound knowledge of quality and performance standards compliance. A clear understanding of the importance of excellence in service delivery is paramount to success in these roles, alongside the vision to improve continuously and respond to the advice needs of local communities.

You’ll have excellent written, oral and IT skills with the ability to relate statutory and legal language in a manner easily understood, whilst always mindful of the aims and principles of the Citizens Advice Bureau and CARF. Committed and results driven, successful candidates will be able to work independently as well as supporting the management team to deliver CARF’s vision and values.

Shortlist
This vacancy has now closed

Service Delivery Manager

  • Full time
  • £37,092
  • Craig Mitchell House, Flemington Road, Glenrothes. Regular travel will be expected throughout Fife KY7 5QF
  • Closing 6th March 2020

Citizens Advice and Rights Fife (CARF) is an independent and innovative advice organisation providing holistic advice and support to local people. Our service continues to grow and expand, and we are now excited to recruit a Service Delivery Manager to develop and lead our service delivery team.

Working as a member of the management team, the Service Delivery Manager will lead the delivery of CARF’s projects, general advice, money advice and representation services across Fife. As a key contributor to the success of CARF’s strategic management, the post holder will shape services to ensure the advice needs of the local community are recognised and expectations exceeded.

The successful candidate will be a highly credible and experienced manager with the ability to focus on both the strategic and operational needs of the organisation. People-centric and client-focused, you will have the skills and knowledge to lead your team to deliver effective outcomes; you will also have demonstrable experience of promoting a culture of continuous improvement to drive quality and performance in line with the standards of excellence expected at CARF.

You’ll have excellent written, oral and IT skills as well as a high level of numeracy to enable the capture, collation and analysis of statistical information to inform strategy and delivery. Flexible, resilient and creative, the successful candidate will demonstrate a transformative approach to service delivery and a commitment to CARF’s vision and values.

Shortlist
This vacancy has now closed

Financial Inclusion Worker x 3

  • Full time
  • £23,945
  • Glenrothes - regular travel will be expected throughout Fife
  • Closing 20th March 2020

Citizens Advice and Right Fife (CARF) is an independent and innovative advice organisation providing holistic advice and support to local people. Our service continues to grow and expand, and we are now excited to recruit 3 Financial Inclusion Workers to join our busy service delivery team. One post will work within health settings, one post within education settings and one post with a variety of external organisations.

You will have a good standard of education, high quality personal skills and the desire to improve lives. Experience of working in an advice giving capacity and/or knowledge of the social security system is essential for this post.

A clear understanding of the importance of excellence in service delivery is paramount to success in this role, alongside the drive to improve continuously and respond to the advice needs of local communities.

You will be able to communicate complex information in a manner easily understood, whilst always mindful of the aims and principles of the Citizens Advice Bureau and CARF. Committed and results driven, the successful candidates will be able to work independently as well as supporting the Financial Inclusion Team to deliver CARF’s vision and values.

Shortlist