Changeworks
Changeworks

Charity registered in Scotland SC015144

Changeworks is an environmental charity and social enterprise, providing practical ways for people and organisations to live and work more sustainably.


Closed vacancies
This vacancy has now closed

Affordable Warmth Advisor

  • Full time
  • £22,882 – £25,109
  • Edinburgh, Lothians and Scottish Borders
  • Closing 10th February 2020

Changeworks’ runs a very successful energy advice and advocacy service for vulnerable householders across East Lothian, Edinburgh and Midlothian and the Scottish Borders regions. We are now seeking to recruit additional advisor capacity within the Affordable Warmth Team. We are therefore seeking energetic and supportive individuals with a ‘can do’ attitude to deliver affordable warmth advice.

You will be highly organised with excellent communication skills and a mature, responsible and client focussed, attitude. An energy or advice providing background is desirable, as is experience of producing high quality written reports, working with disadvantaged people and knowledge of fuel poverty. A Full valid driving licence is desirable or other ways of fulfilling the mobility requirements of the job

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Senior Partnership Officer

  • Full time
  • £29,552 – £32,191
  • Edinburgh
  • Closing 10th February 2020

We are looking for a Senior Partnership Officer in the Home Energy Scotland South East advice centre. You will have a role at the forefront of tackling fuel poverty in South East Scotland by building effective partnerships with a range of organisations including local authorities, NHS, registered social landlords, and other third sector organisations.

The role is externally facing, using excellent relationship-building skills to identify opportunities to fulfil the objectives of Home Energy Scotland and partner organisations. You will act as a representative for our team at a range of meetings, conferences and events to promote our services.

You will have experience working in a partnership setting, working with local government and third sector organisations, with excellent communication and networking skills and an eye for a great opportunity for collaboration.

Home Energy Scotland is a national service with five regional centres providing impartial advice and support to householders and small businesses on energy efficiency, renewables, water advice and low carbon transport. A particular focus of the service is for those in fuel poverty. We help people access funding support to feel warmer, save money and live more sustainably, reducing their carbon impact.

Our team delivers advice in a range of settings including phone, face to face and via home visit and training events. We also receive third party referrals via a digital solution, and key to this role is the promotion of these services.

The service is funded by the Scottish Government, managed by the Energy Saving Trust and delivered under contract by Changeworks in South East Scotland and the Highlands and Islands.

Changeworks is one of Scotland’s largest environmental charities with over 30 years’ experience in sustainability. We develop and deliver high impact solutions to make low carbon life a positive reality for everyone. We have over 200 employees and volunteers across Scotland.

Shortlist
This vacancy has now closed

Senior Quality and Improvement Manager

  • Full time
  • £35,654 – £41,612
  • Edinburgh
  • Closing 24th February 2020

We’re looking for an enthusiastic individual with the drive to ensure Changeworks is an outstanding, quality driven organisation operating as an exemplar in our field. With the climate emergency at the top of the agenda and Scotland setting ambitious targets for reducing carbon emissions, Changeworks can make a key difference.

The post of Senior Quality and Improvement Manager is a unique role designed to enable us to achieve the ambitious strategic goals and objectives in Changeworks’ strategic plan. This exciting time in our development sees renewed focus on excellence, quality and improvement to deliver low carbon living for everyone in Scotland.

You’ll be a dynamic individual with the ability to identify improvement opportunities and make them a reality. With a proven track record in developing and delivering smart business processes, you’ll have the skills and creativity to see ways our organisation can continually improve to achieve in our ambitions.

Reporting to the Deputy Chief Executive, you will have a pivotal role in implementing and enabling key business strategies. You’ll need to have both the ability to see the big picture and have strong attention to detail. You’ll also ensure we meet current environmental compliance and reach for higher levels of accreditation which support our continuous improvement agenda.

Leading a small busy team, you’ll be able to work across the organisation at all levels to integrate and support joint learning.

In addition to career development, we offer an excellent employee benefits package and pension.

Shortlist
This vacancy has now closed

Energy Advisor

  • Full time
  • £20,097 – £21,497
  • Edinburgh
  • Closing 24th February 2020

Changeworks have an exciting opportunity for enthusiastic, customer focused Energy Advisor(s).

As an Energy Advisor at Changeworks you will have the opportunity to help households across the South East of Scotland to lower their energy bills and reduce their impact on the environment by providing high quality advice and information about energy efficiency.

Home Energy Scotland is the free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks delivers the service in South East Scotland and the Highlands and Islands.

The ideal candidate and the role

To be successful in this role you should have a passion for customer service and be a confident communicator.

Our advisors speak to a wide range of customers with varied enquiries on a daily basis, providing them with high quality advice tailored to their circumstances and persuading them to take action and change their behaviours.

You will join a team of customer focused energy advisors based in a busy office environment, taking inbound calls and making outbound calls to our existing customers. An interest in the environment and sustainability would be an advantage but is not essential as full training will be given.

In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away, the Home Energy Scotland advisor induction programme is an SQA accredited qualification, Energy Advisors are also required to complete the City and Guilds; Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development. Changeworks offer an attractive staff benefits package, excellent pension and employee benefits which include 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Affordable Warmth Advisor

  • Full time or Part time
  • £22,882 – £25,109
  • Inverness
  • Closing 3rd September 2020

Changeworks’ runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across East Lothian, Edinburgh, Midlothian, Borders and Highland regions. We are recruiting Affordable Warmth Advisors for a new project working in the Highlands. We are therefore seeking energetic and supportive individuals with a ‘can do’ attitude to deliver affordable warmth advice.

You will be highly organised with excellent written and spoken communication skills and a mature, responsible and client focussed, attitude. An energy or advice providing background is desirable, as is experience of working with disadvantaged people and knowledge of fuel poverty. A driving licence is highly desirable as the role will involve travel around rural Highland areas.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Energy Advisor

  • Full time
  • £20,097 – £21,497
  • Edinburgh
  • Closing 17th September 2020

Changeworks have an exciting opportunity for enthusiastic, customer focused Energy Advisor(s).

As an Energy Advisor at Changeworks you will have the opportunity to help households across the South East of Scotland to lower their energy bills and reduce their impact on the environment by providing high quality advice and information about energy efficiency.

Home Energy Scotland is the free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks delivers the service in South East Scotland and the Highlands and Islands.

The ideal candidate and the role

To be successful in this role you should have a passion for customer service and be a confident communicator.

Our advisors speak to a wide range of customers with varied enquiries on a daily basis, providing them with high quality advice tailored to their circumstances and persuading them to take action and change their behaviours.

You will join a team of customer focused energy advisors based in a busy office environment, taking inbound calls and making outbound calls to our existing customers. An interest in the environment and sustainability would be an advantage but is not essential as full training will be given.

In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away, the Home Energy Scotland advisor induction programme is an SQA accredited qualification, Energy Advisors are also required to complete the City and Guilds; Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development. Changeworks offer an attractive staff benefits package, excellent pension and employee benefits which include 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Administrative Advisor

  • Full time
  • £20,564 – £22,258
  • Edinburgh
  • Closing 28th September 2020

Changeworks’ runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across East Lothian, Edinburgh, Midlothian, Borders and Highland regions. We are seeking an Administrative Advisor to provide effective and high quality organisational, administrative support to the Affordable Warmth Services Team.

You will be a highly organised and responsible individual, who enjoys working in a varied and flexible role and as part of a team, supporting a busy directorate. You will be a team player, with excellent administrative skills and attention to detail. As the first point of contact for vulnerable clients you should be a confident communicator, with an excellent telephone manner. You will have experience working with databases and IT packages such as Outlook, Word, Excel and as well as experience of minute taking and written communication, working to a high level of accuracy throughout.

We will start to grow your knowledge of services straight away, including training on the topic of energy efficiency advice. Further training in all the relevant operations and tasks will also be provided.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Affordable Warmth Advisor

  • Full time
  • £22,882 – £25,109
  • Edinburgh, Lothians and Scottish Borders
  • Closing 8th October 2020

Changeworks’ runs a very successful energy advice and advocacy service for vulnerable householders across East Lothian, Edinburgh, Midlothian and the Scottish Borders regions. We are now seeking to recruit additional full-time advisor capacity within the Affordable Warmth Team. We are looking for energetic and supportive individuals with a ‘can do’ attitude to deliver affordable warmth advice.

You will be highly organised with excellent communication skills and a mature, responsible and client focussed, attitude. An energy or advice providing background is desirable, as is experience of producing high quality written reports, working with disadvantaged people and knowledge of fuel poverty. A driving licence is highly desirable.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Top job! Centre Manager (Home Energy Scotland Highlands & Islands)

  • Full time
  • £44,506 – £51,048
  • Inverness (currently remote working due to government restrictions)
  • Closing 14th October 2020

Do you thrive on the challenge of motivating a highly skilled team to achieve demanding targets and make a positive difference in tackling fuel poverty and the climate emergency?

We are looking for an outstanding manager with a passion for achieving carbon savings and reducing fuel poverty for households across the Highlands and Islands.

You will have proven experience in leading high performing successful teams, building strong strategic partnerships, managing people and cross team working. You will also demonstrate excellent communication skills at senior management, external stakeholder and employee levels.

The Centre Manager is responsible for delivering the Scottish Government funded Home Energy Scotland advice centre contract in the Highlands and Islands on behalf of the Energy Saving Trust. You will ensure all targets, performance measures and reporting requirements are successfully met.

A sound knowledge of the Highlands and Islands area along with an ability to foster strong, collaborative partnerships is vital.

Changeworks delivers the Home Energy Scotland advice centres in both the Highlands and Islands and South East Scotland under contracts managed by the Energy Saving Trust. The Centre Manager will report to Changeworks’ Operations Director.

Shortlist
This vacancy has now closed

Affordable Warmth Services Team Manager

  • Full time
  • £32,840 – £38,680
  • Edinburgh
  • Closing 2nd November 2020

Do you thrive on motivating a highly skilled team to achieve excellent customer service? We are looking for an inspirational manager with the drive to ensure the Affordable Warmth Services Team is an outstanding, quality driven team, operating as a role model in our field.

You will be an experienced project manager who is able to lead and inspire a passionate and dedicated team of outreach advisors working with vulnerable householders. A strong team player, you will be highly organised with excellent communication and interpersonal skills and a good working knowledge of the domestic energy and fuel poverty sectors. You will have a proven track record in coaching and developing employees to ensure they achieve their potential, identifying and suggesting process improvements and working collaboratively both internally and externally. A driving licence is highly desirable.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

In-home Specialist Energy Advisor

  • Full time
  • £21,709 – £23,614
  • Edinburgh
  • Closing 2nd November 2020

We are looking for an enthusiastic and motivated person to work within our Technical Team at Home Energy Scotland as an In-home Specialist Energy Advisor. We have an exciting opportunity for someone with excellent customer service and engagement skills to join our team to support with delivering our Energy Carer service.

The primary purpose of this role is to represent and promote the Home Energy Scotland (HES) Energy Carer service, which is designed to help those struggling to heat their homes, to access appropriate support to achieve a level of affordable warmth. You will do this by supporting householders remotely either over the phone or on online platforms and through our home visit service.

You will also have an opportunity to contribute to the Advice Centre’s programme of outreach events with partners, such as workshops and advice surgeries as well as training events for existing and new partner organisations. This service is at the forefront to tackling fuel poverty in Scotland which can make it very challenging and rewarding.

Our ideal candidate

You will relish the challenge of doing a job that makes a tangible difference to people’s lives. You will be committed to offering first-class customer service and have excellent communication skills – both verbal and written. You will be someone who enjoys interacting with customers and who is comfortable delivering advice both face-to-face and on the telephone. You will like variety, be flexible in your approach and be a real team player. You will have a good working knowledge of the current support available to householders to help them stay warm at home. As the role involves a significant amount of travel across south-east Scotland, a full valid driving licence or other ways of fulfilling the mobility requirements of the job is essential

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Energy Advisor

  • Full time or Part time
  • £18,757 – £20,064
  • Inverness
  • Closing 16th November 2020

Would you find an opportunity to contribute to Changeworks’ vision of a world where everyone is able to live, work and enjoy life with a low carbon impact, an exciting challenge? Changeworks currently delivers the Home Energy Scotland service in the Highlands and Islands and south east Scotland under contracts managed by Energy Saving Trust as virtual advice centres.

We are looking for an Energy Advisor with the drive and enthusiasm to provide free and impartial energy advice to householders over the telephone, at events, and by digital channels. You will advise householders to help them make their homes warmer and save money on their fuel bills.

You will have experience working in a customer facing organisation. Your excellent communication skills will help you engage with householders and relay technical information to a non-technical audience. You will have good IT skills and the ability to multitask.

Initially working from home (for a limited time period only). Living in commuting distance of Inverness is necessary. You will be self-motivated to deliver results and enjoy working as part of a team that offers strong peer support by virtual channels.

You will gain an SQA qualification as part of this role.

Shortlist
This vacancy has now closed

Advice Team Manager - Home Energy Scotland South East

  • Full time
  • £29,552 – £35,654
  • Edinburgh
  • Closing 23rd November 2020

Changeworks is a leading environmental charity and social enterprise in Scotland. We give people and organisations practical support to live and work more sustainably. We deliver the Home Energy Scotland advice centres in both South East Scotland and the Highlands and Islands under contracts managed by the Energy Saving Trust.

We are looking for an excellent Advice Team Manager with the desire to deliver a high quality, target driven, customer focused advice service within the Home Energy Scotland Advice Centre South East

Home Energy Scotland provides a range of energy efficiency, renewables, transport and water advice to customers, as well as helping people access funding support to feel warmer, save money and live more sustainably, reducing their carbon impact.

You will be experienced in managing a call centre, with a target driven motivational style that will inspire staff to perform. With proven leadership skills you will direct a team of Energy Advisors, which includes established team members alongside newly appointed team members, committed to achieving outstanding results for customers. You will have a coaching approach for engaging and empowering staff to achieve their full potential.

With a commitment to excellent customer service and an interest in the environment you will be highly organised with an ability to develop and deliver efficient and straightforward processes.

This opportunity offers a challenging and stimulating position in the environmental and charity sector. Changeworks provides an inclusive and supportive working environment with an attractive benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist