The Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO) is a third sector organisation whose vision is to support excellent voluntary sector leadership in Scotland.

We are now seeking applications for the position of Treasurer on our Board of Trustees.

At the AGM in November our current Treasurer Stuart Callison will be stepping down from his role on the ACOSVO Board. We value the additional knowledge Stuart has brought to this position from his background in accountancy. We would like maintain this level of financial acumen on our Board. For this reason, the Treasurer will be appointed by co-option following an interview with a panel made up of current Trustees and ACOSVO colleagues.

Please see the attached Trustee and Treasurer job descriptions as well as the Information document to find out more about the commitment for this voluntary role.

ACOSVO aims to have a Board which reflects both the diversity of our membership and of the voluntary sector. The Board welcome applications from all candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. The most important thing is that you have the necessary time and energy to devote to the role.

Trustees will be appointed for a term of three years and can be a member of the Board for up to three terms – a total of nine years. Terms begin and end each year at our Annual General Meetings.

It is the intention that the role of Treasurer will be filled by a co-option in advance of the AGM. This position is in addition to the three Trustees who will be elected by our Members. The co-opted Treasurer Trustee will have equal authority to elected members.

Our board meeting schedule is set in advance, with four meetings scheduled each year, one each quarter. One of the meetings will be combined with a full day, in person, Board and Staff Planning Session otherwise meetings tend to take place during the business day, online and last for two hours.

Prior to each Board meeting the Finance Subgroup will meet online.

Board papers are sent one week in advance of meetings and attendees should have read these in advance to be prepared with any queries or comments. Minutes of meetings are circulated shortly after the meetings.

In addition to Board meetings, we hold several in person events including our Members Day and Annual Conference and AGM and would hope that you may be able to attend these dates.

Travel expenses for travel to face-to-face Board meetings and other Board related activities

can be reclaimed.

Reports to: Development Manager

Position within Structure: Team Member – Officer

Travel Requirements: Throughout Scotland and rarely in the UK

The team at ACOSVO seek a Member Service Officer assist with the management of membership delivery, support and services. Acting as administrator for projects (as required) and for member services, contributing to member needs while assessing and generating insights to inform future strategies and plans. The role involves managing our office and services email accounts, being the initial point of focus for all office and services enquiries.

This is a permanent role working 30 hours per week.

The location is hybrid, working from home, our office at Ocean Terminal in Leith and occasionally at other locations which will be arranged in advance.

We are happy to talk about flexible working such as location and compressed hours however this role is not suitable for less than 30 hours or as a job share.

About ACOSVO

The Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO) is a third sector organisation who's vision is to support excellent voluntary sector leadership in Scotland through our events, services and partnerships.

ACOSVO Aims

• Support, develop & inspire voluntary sector leaders at all stages in their journey
• Advance thinking, ideas and resilience for the future
• Strengthen connections, organisations, governance, sustainability & partnerships

Job Purpose

• To manage office and services email accounts being the initial point of focus for all office and services enquiries
• To assist with management of membership delivery & support, acting as administrator for projects (as required) and member services and contributing to member needs assessment and insights generation to inform future strategies and plans

Job Responsibilities

Act as first point of contact for anyone contacting ACOSVO; manage office@ and services@ email accounts to ensure timely responses to all enquiries and signposting as required

Support Member Services

• Undertake the administration of member services actioning requests for support, updating and maintaining accurate records
• Undertake the matching process for Leadership & Board Exchange Programmes, Mentoring Service, Interim Executive Service, others as required
• Plan and deliver any specific project or member services events, ensuring efficient booking, timely information to participants and high levels of customer service
• Work collaboratively with colleagues to ensure effective development and implementation of new services and projects for all membership types (full/associate/chairs)
• Undertake reporting on membership, member service and new project engagement, income trends as part of funder and internal reporting requirements
• Prepare and undertake member service evaluations to ensure maximum member satisfaction and continuous improvements of all member offerings
• Communicate with external stakeholders, networks and partnerships
• Undertake research and development to support membership growth including identifying external networks and events, and opportunities to enhance ACOSVO’s membership offering
• Create and share engaging promotional materials optimizing membership engagement by raising awareness of ACOSVO offerings throughout both the voluntary sector and other interested stakeholder groups
• Support Marketing/Comms function with website edits and developments as and when required
• Work collaboratively with membership colleagues to identify, develop and implement effective membership growth strategies to increase full/associate/chair memberships and contribute towards research and development functions. This may include some prospecting and conversion work.
• Undertake maintenance and streamlining of internal processes as part of ACOSVO continuous improvement approach
• Support with the operation of ACOSVO CRM as required to ensure effective management of membership support and delivery. This may include; support with data cleansing, membership joiners/renewals/resignations, CRM dashboard reporting, etc

The team at ACOSVO seek a Business Support Officer to support all areas of the business with day to day and project administration tasks. This officer level role will provide the successful candidate with an overview of how a small, third sector organisation operates successfully.

The location is hybrid, working from home, our office at Ocean Terminal in Leith and occasionally at other locations which will be arranged in advance.

We are happy to talk about flexible working such as location and compressed hours however this role is not suitable for part time hours or as a job share.

Please apply with your CV and covering letter which shows how your experience relates to this position's job responsibilities and person specification.

About ACOSVO

The Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO) is a third sector organisation who's vision is to support excellent voluntary sector leadership in Scotland through our events, services and partnerships.

ACOSVO Aims

Support, develop & inspire voluntary sector leaders at all stages in their journey

Advance thinking, ideas and resilience for the future

Strengthen connections, organisations, governance, sustainability & partnerships

ACOSVO Staff Values

We are passionate, dedicated and committed in all that we do

• We build respect and trust in the way we work
• We are flexible, adaptable and versatile
• We have an ethos of honesty, openness, integrity, inclusion and sharing
• We are innovative, adaptive and welcome change
• We champion economic, social and environmental responsibility

We delight in delivering excellent third sector leadership in Scotland through interacting closely with members, non-members, partners, stakeholders and supporters.

Job Purpose

The team at ACOSVO seek a Business Support Officer to provide administration and support activity across all sections of the organisation; Events and Marketing, Development and Operations, by delivering a high-quality service to Members, external contacts and partners. This role will report to our Events and Marketing Manager however the individual will carry out tasks for other areas of the organisation on a weekly basis and as required.

Job Responsibilities

Support Team ACOSVO;

• Ensure Team ACOSVO are focused on membership, meet associated membership growth/income targets through delivery of membership journey/touchpoints process
• Improve member experience to ensure their needs are always ACOSVO’s primary focus; ensure swift resolution of issues; be innovative & adaptive to member needs in way that enhances ACOSVO’s reputation
• Ensure full potential of CRM system maximised
• Champion culture of excellence which focuses on outcomes, maximises use of resources, is collaborative & actively promotes ACOSVO values & ethos
• Lead by example constantly role modelling positive attitude, setting standards in terms of tone & behaviour, showing genuine care & concern for colleagues
• Maintain & upgrade professional knowledge & practice through relevant training/research
• Act as Data Processor in accordance with ACOSVO Information & Security Policy
• There is potential that you will undertake any other administration tasks and projects which will remain within the responsibility levels of your role.

Support Events and Marketing

• Work with the team to plan and deliver events ensuring efficient booking, timely information to participants and high levels of customer service
• Prepare, distribute and collate evaluation materials for events
• Assist with the production of publications and information including delegate packs and online content
• Support the delivery of ACOSVO communications
• Update and maintain records, ensuring up to date mailing/distribution lists

Development

• Undertake research and development to support membership growth including identifying external networks and events, and opportunities to enhance ACOSVO’s membership offering

Operations

• Office management including ordering supplies and liaising with suppliers
• Assist the Business Manager with arranging staff and board meetings as well as note taking and creation of minutes
• Undertake general administration and data management

Person Specification

Essential

1. Education & qualifications

• No formal qualifications are required for this role.

2. Experience

• Experience working as part of a team
• Experience with task prioritisation and multi-tasking in order to manage a range of administrative functions.
• Word processing documents, reports etc.
• Presenting information to a range of stakeholders, presenting succinctly, clear and accurate information as required

3. Characteristics

• Reliable, efficient, resourceful, well organised, approachable, enthusiastic and empathetic
• Ability to exercise initiative as well as take directions and deliver to deadlines
• Strong written & oral communication skills, using forms of communication appropriate to audience; asking relevant questions to clarify understanding; comfortable handling member / non-member enquiries. You must be comfortable communicating with members, prospective members and other stakeholders maintaining a friendly but professional attitude.

4. Sector Experience

• Appreciation of context of working in a voluntary sector organisation and understanding of the sector more widely

5. Leadership Knowledge

• Appreciation of characteristics & qualities required for strong leadership; understanding of benefits of excellent leadership

6. Membership Knowledge

• Not required

7. Financial Experience

• Financial & budgetary awareness; demonstrates financial understanding; identifies & plans use of all available resources to meet current/future needs

8. Technical Knowledge

• Comfortable using Microsoft Office applications; ability/willingness to learn about ACOSVO databases & any related systems

9. IT/Systems Knowledge

• Comfortable using Microsoft Office applications & social media platforms; basic understanding of websites
• Competent in editing, storing and sharing documents

10. Communicating & Influencing

• Strong communication skills; uses forms of communication appropriate to audience; asks relevant questions to clarify understanding; presents succinct, clear and accurate information promptly, either orally or in writing, follows logical sequence

11. Planning & Organising

• Effective delivery; ensures achievement of targets & work plans; prioritises workload; works as part of a team; seeks guidance when necessary; keeps appropriate people informed of progress in key areas; able to take direction and deliver to deadlines. Flexible approach to undertaking work activity

12. Analysis & Problem Solving

• Understands situations/problems by breaking down into constituent parts, or traces implications in a step-by-step method

Desirable

1. Sector Experience

• Experience working in voluntary sector

2. Experience & Characteristics

• Experience managing and coordinating events
• Knowledge of evaluating events;
• Appreciation of issues facing membership organisations;
• Able to analyse and present data

3. IT knowledge/ System Knowledge

• Experience using databases, delegate booking systems, survey systems, mail distribution services, publishing applications, newsletters; updating website
• Awareness of design software

Position within Structure: Team Member – Officer

Travel Requirements: Occasionally in Scotland and rarely in the UK

Reports to:Marketing & Engagement Manager

Position within Structure:Team Member

Travel requirements:Throughout Scotland with rare UK travel

Contract Type:21 to 25 hours; ACOSVO is a Flexible Working employer and are happy to talk about hours and location. Final contract approval after 3 months’ probation in post; as all ACOSVO posts are part supported by the Scottish Government, extension is dependent upon continued funding.

About ACOSVO:

The Association of Chief Officers of Scottish Voluntary Organisations (ACOSVO) is a membership organisation for voluntary sector leaders and senior staff in Scotland. We have a growing membership of 600+ leaders and this membership ranges from those who lead smaller, community-based organisations to those who head up some of the largest charities in Scotland.

ACOSVO holds a unique position being the only organisation of its kind in Scotland with its members comprising of the key decision and change makers in the sector. By offering a wide range of services, networks, personal and professional development opportunities, and relevant member benefits, we’re here to support, inspire and strengthen voluntary sector leaders at every stage of their leadership journey.

We believe that by supporting and championing the leaders of the sector, we support and champion the sector as a whole.

About the role:

The Events & Marketing Officer will be responsible for supporting the delivery and marketing of events. The events we deliver are a key part of supporting the sector leaders and developing our membership. The pandemic has highlighted that there are huge benefits to delivery events online, however networking and peer learning is at the core of ACOSVO. As such, we now offer both online and in-person events ranging from dinners, networking drinks, conferences, masterclasses and much more. The Events & Marketing Officer will ensure that these events are delivered seamlessly and to a high standard.

Additionally, this role will help develop our membership by ensuring our communications are relevant and interesting to both our current membership and potential new members. The successful candidate will deliver creative and appealing communications to the ACOSVO membership informing them of upcoming events, services, opportunities and developments within the Scottish voluntary sector and ACOSVO itself.

You will work within the Events and Marketing team which is responsible for the delivery of all ACOSVO events and managing the organisation’s social media, website, mailings and other marketing platforms. Although you will work across the team on ACOSVO communications you will primarily be working with the Events & Marketing Manager around event planning and member communication.

Main Responsibilities

• Help organise, deliver and evaluate both in-person and online events including venue booking/set up, catering, delegate booking oversight, event admin - production of badges/delegate packs, post event evaluation/analysis; relevant data input.
• Assist with marketing through design/production of event flyers/promotional materials/annual overviews & electronic distribution.
• Ensure the communications calendar is up to date with relevant notable dates and assist in the design of promotional/marketing materials.
• Lead on social media engagement and oversee @acosvo ensuring year on year follower growth.
• Keep the ACOSVO website up to date and create E-news, mailings, infographics and other marketing materials.
• Maintain and check computerised records, to ensure up to date mailing/distribution lists.
• Keep up-to-date on sector/member news and inform the membership of relevant announcements.
• Support the creation of membership materials, such as a Membership Brochure and cyber resources.
• Improve member experience to ensure their needs are always ACOSVO’s primary focus; ensure swift resolution of issues; be innovative & adaptive to member needs in way that enhances ACOSVO’s reputation.
• Lead by example constantly role modelling positive attitude, setting standards in terms of tone & behaviour, showing genuine care & concern for colleagues
• Maintain & upgrade professional knowledge & practice through relevant training/research.
• Provide additional support to the Events & Marketing Team as required.

Essential knowledge, skills and experience

As many of ACOSVO’s staff have chosen to work from home at least 2 days a week it is essential that the post holder be completely self-sufficient, self-driven and be comfortable working remotely. In addition, they must be highly organised, have excellent verbal and written communication skills.

Essential

• Excellent organisational and administrative skills.
• Ability to meet targets by prioritising your workload effectively to deliver to deadlines.
• Strong IT skills and a working knowledge of Microsoft Office packages, social media platforms and have a basic understanding of websites.
• Strong communication skills both verbal and written. You must be comfortable communicating with members, prospective members and other stakeholders maintaining a friendly but professional attitude.
• Be able to work as part of a team and independently using your own initiative.

Desirable

• Experience working in the voluntary sector.
• Experience organising & marketing events; appreciation of issues facing membership organisations; knowledge of evaluating events; able to analyse and present data
• Experience using databases, delegate booking systems, survey systems, mail distribution services, publishing applications, newsletters.
• Awareness of design software.

ACOSVO is a unique, member-led organisation for Chief Officers in Scotland’s Voluntary Sector.

Our vision is: Excellent voluntary sector leadership in Scotland

Our aims are to:

Support, develop & inspire

voluntary sector leaders at all stages in their journey

Advance thinking,

ideas and resilience for the future

Strengthen

connections, organisations, governance, sustainability & partnerships

We are looking for a creative and enthusiastic Sustainability Manager who can work closely with our Head of Sustainability to develop and manage our strategic partnerships, develop new partnerships and contribute to our fundraising strategy in the coming years. We are looking for a self-motivated and ambitious individual with a genuine passion for enhancing leadership in Scotland’s voluntary sector.

This is a new part-time role within ACOSVO which offers a great opportunity to lead strategic partnership development and contribute to fundraising consistent with ACOSVO’s Sustainability and Resource Strategies.

Our ideal candidate will have a proven track record of developing and securing successful business relationships and funding opportunities, from the research stage through to close. You will be a confident communicator, able to build and maintain strong relationships with a range of stakeholders and supporters.

ACOSVO have exciting plans for the future, and this is an excellent time for someone with drive and commitment to work with us to build relationships and generate further revenue to support our growing membership.

We are a small, close knit but dynamic team that punches well above its weight and we’re looking for someone passionate who can hit the ground running and help us shine.

ACOSVO is a unique, member-led organisation for Chief Officers in Scotland’s Voluntary Sector.

Our vision is:Excellent voluntary sector leadership in Scotland

Our aims are to: Support, develop & inspire voluntary sector leaders at all stages in their journey

Advance thinking, ideas and resilience for the future

Strengthenconnections, organisations, governance, sustainability & partnerships

We are seeking a highly proactive and well-organised Senior Administrator who can manage and implement HR systems, provide administrative and operational support to the Chief Executive and organisation and ensure the smooth running of the office and its systems.

This is a new part-time role within ACOSVO which offers a great opportunity to utilise your skills to contribute to ACOSVO’s ambition for growth, wellbeing, sustainability and leadership excellence.

Our ideal candidate will have proven experience in a comparable role with excellent organisational and people-handling skills, a high standard of professionalism, a flexible approach to helping others and an interest in providing excellent customer care.

ACOSVO have exciting plans for the future, and this is an excellent time for someone with drive and commitment to work with us to ensure the smooth running of the organisation and play a key role in supporting the organisation and its goals.

We are a small, close knit but dynamic team that punches well above its weight and we’re looking for someone passionate who can hit the ground running and help us shine.