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Charity registered in Scotland SC015694
ICT Officer
- Full time
- £28,104
- The Priory, Canaan Lane, Morningside, Edinburgh
- Closing 23rd April 2021
Ark is looking for an ICT Officer who is passionate about customer service and knowledgeable in the maintenance and support of IT systems and services. We are ideally looking for someone with a methodical & thorough approach to problem solving and a proven background working in an IT support role with solid technical skills.
In this role you will support the user community and monitor, maintain, and update the ICT infrastructure & systems and will provide an efficient and effective customer service to both technical and non-technical individuals. As well as having the ability to build effective relationships and demonstrate professional communication skills at all levels throughout the business. We would also require you to have a full driving licence to visit our remote sites when necessary. If you have excellent analytical and troubleshooting skills with ability to communicate effectively with strong teamwork and interpersonal skills then we would love to hear from you.
Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disability, mental health issues, dementia and autism. Our aim is to ensure that those who use our services get the very best out of Ark to enable them to live a good life. This is an exciting role and comes at a time where Ark have undertaken a major piece of work where we have reviewed and developed our Business Plan for the next 5 years and beyond. This business plan will see Ark reshape as a modern, future-focused organisation that builds on our technological and digital capability that aims to positively impact on the lives of its tenants, supported people and staff.
Are you looking for a new challenge and an opportunity to support the delivery of an ambitious business plan?
Ark’s mission is to provide the best regarded care, housing and support services in Scotland for families, children and adults of all ages who require support to have a good life. We will build life long and life enhancing relationships and promote the right of people to have a life free from poverty and discrimination.
Established in 1977 Ark Ltd provides 450 tenancies, and supports over 400 people through our dedicated and highly skilled workforce of 800+ staff. We operate in 12 Local Authority areas in the North and East of Scotland, and we also have services in The Western Isles.
Although a housing association the majority of Ark’s activity relates to the provision of care and support for people with long term and enduring conditions such as learning disability, mental health issues, dementia and autism. Our aim is to ensure that those who use our services receive the very best support from Ark to enable them to live a good life. For further information see Ark’s website: arkha.org.uk.
We currently have vacancies for Non Executive Board members on our main Board and Subsidiary Boards at a very exciting time for Ark. We are entering a period of new direction with a newly developed Business Plan and refreshed Mission and Vision. As a new Board Member you will play a key part in supporting and enabling the delivery of business strategy for the next 5-10 years. This will be clearly focused upon delivery of high quality Housing and Care & Support services.
We are looking for dynamic, forward thinking and enthusiastic people from a variety of backgrounds to contribute to Ark’s emerging future and are particularly keen to hear from people with housing & care experience. We will provide tailored training and development and you will also work alongside a number of experienced Board Members who can share learning and experience.
Top job! Quality and Compliance Business Partner
- Full time
- £37,602
- Ark Head Office, The Priory, Canaan Lane, Edinburgh, Scotland, EH10 4SG
- Closing 26th March 2021
Ark is a major provider of Care and Support to people with long term and enduring conditions such as learning disability, mental health issues, dementia and autism. As a housing association we are one of the smaller providers. Our aim is to ensure that those who use our services get the very best out of Ark to enable them to live a good life and to provide the best quality of housing to our tenants, some of whom we provide support to.
An exciting opportunity has arisen working as a Quality and Compliance Business Partner based in Ark’s Edinburgh Office.
The role will lead the development, maintenance, review and update of systems and processes to meet Ark’s corporate, strategic and regulatory expectations with regard to the Compliance and Improvement (C&I) function.
Areas of focus will include the following regulatory and legal compliance areas and responsibility for:
- Developing and Maintaining systems to meet current regulatory expectations, including the annual and ongoing declaration process in terms of Ark’s Entitlements, Payments and Benefits Policy, compliance with the Organisational Checklist, ongoing review of policies and procedures, and meetings of Ark’s membership;
- Leading the ongoing delivery of Ark’s complaints management system, as well as development and implementation of new systems for management, follow-up and reporting of complaints;
- Acting as Ark’s named Data Protection Officer lead the development of systems and processes to ensure Ark complies with the General Data Protection Regulation, including ongoing collation and management of register information in relation to the types of data held, advice, training and support in relation to implementation of GDPR, data protection reviews (as necessary), advice in relation to potential breaches, monitoring and reporting as necessary.