Age Scotland is looking for an experienced Chairperson with knowledge of older people’s issues and an understanding of the third sector and its interaction with government, statutory, public and commercial organisations.

Age Scotland is the national charity for older people working to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of groups who help older people to flourish across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more. We campaign on the issues that older people tell us are important to them, we seek to influence Government policy and legislation and to tackle age related discrimination across society.

Age Scotland continues to go from strength to strength and is a financially stable and viable organisation.

The appointed Chairperson will be experienced in providing effective facilitation, leadership and strategic direction at board level and will be able to represent the Charity to both internal and external stakeholders.

A time commitment of around 2 days per month is required. The Board meets 4 times a year (March, June, September and December). Due to existing COVID guidelines, at present the meetings are held via zoom but going forward may be a mix of online and in person (Edinburgh office).

This post is not remunerated but reasonable expenses will be reimbursed.

Age Scotland Values

We adhere to and demonstrate the following values:

Empowering

We support and enable people to achieve positive change

Inspiring

We encourage and motivate everyone to love later life

Inclusive

We strive to be open, accessible and relevant to all

Integrity

We are honest, dedicated and trustworthy

Age Scotland is committed to embracing equality and diversity, challenging discrimination of every kind and promoting and encouraging tolerance and fairness.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline, publications and workshops. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Community Services Team are looking for a Diversity & Inclusion Officer to:

• Work closely with the Diversity and Inclusion Manager to deliver a three-year funded project that will support improvements in diversity and inclusion at Age Scotland.
• Bring the expertise and learning from this project to support the ongoing development of Age Scotland’s Equality, Diversity and Inclusion (EDI) strategy.
• Promote good relations and practices relating to equality and diversity with a specific focus on LGBTQ+ older people.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline, publications and workshops. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Community Services Team are looking for a Veterans’ Project Assistant to:

• To provide high quality administrative support for the Veterans’ Project and Unforgotten Force’s Consortium
• To support communication and contact relationship management with partner agencies and older veterans
• To collate evidence for project monitoring and evaluation

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Veterans Project Team are looking for a full-time Veterans Friendship Circles Coordinator to deliver an effective and efficient telephone peer support service for armed veterans aged 50+ living in Scotland.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Retail team are looking for an enthusiastic and experienced temporary Deputy Shop Manager to:

Assist the Shop Manager in managing an Age Scotland shop, ensuring efficient and effective management of volunteers, premises, and stock to provide a high-quality retail service in relation to financial and performance targets.

Deputise in the Shop Manager’s absence, undertaking all appropriate duties to ensure the continued operation of the shop.

Due to the Covid outbreak in the UK, we have adapted our way of working in an effort to ensure the ongoing delivery of services, while minimising risk to our employees, volunteers and customers. We will continue to follow guidance from the Scottish Government.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Health and Wellbeing Team are looking for a part-time Healthy Active Ageing Trainer to:

• Deliver Age Scotland’s Health and Wellbeing initiatives into community settings, both face to face and online.
• Deliver Train the trainer sessions for Age Scotland’s Health and wellbeing initiatives including Body Boosting Bingo, Power quiz and Around the House in 80 days.
• Raise awareness of key health and wellbeing messages to older people aged 50 plus.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our About Dementia team are looking for a part-time Policy Officer to:

Monitor, analyse and influence public policy developments which impact on the lives of people affected by dementia in Scotland.

Undertake small research projects to enhance our understanding of challenges related to interactions with policy or practice for people living with dementia and unpaid carers of people living with dementia.

Work to ensure that the evidence from the work of About Dementia creates lasting change.

The post will be a blend of office based (in Edinburgh) and home based work.

Due to the Covid outbreak in the UK, we have adapted our way of working in an effort to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Policy and Communications team are looking for a full time Policy Officer to:

• Drive forward Age Scotland’s policy development work in, primarily, housing, fuel poverty, energy efficiency, and home energy. The role may include further policy areas subject to need and experience.
• Research the needs of older people, the impact of public policy on their lives, and identify solutions.
• Monitor, analyse, and influence public policy developments that affect the interests of older people in Scotland, including the Scottish Parliament, Scottish Government, local government and other relevant bodies and organisations.

The post will be a blend of office based (in Edinburgh) and home based work.

Due to the Covid outbreak in the UK, we have adapted our way of working in an effort to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Information and Project Development Team are looking for a part-time Energy Trainer to:

• Develop and deliver online (zoom) and face-to-face energy advice workshops for older people in Scotland and those who support them.

• Share the administration and the delivery of social security online and face-to-face training.

• Train corporate partners about the issues people face in later life.

• Collect qualitative and quantitative feedback for project evaluation.

• Support the development of Age Scotland’s energy related information resources.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Helpline Team are looking for an Energy Right Telephone Adviser to:

• Deliver an energy and generalist information, advice & friendship service for older people in Scotland, their carers, families and professionals primarily by telephone, email and letter.
• Act as champion on agreed subjects such as tariff switching, energy bills, energy efficiency measures, grant funding and the importance of heating a home effectively for health reasons in later life.
• Support the Energy Trainer in delivering workshops to older people. Provide training to Age Scotland and business partner teams.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Helpline Team are looking for a Telephone Adviser to:

• To deliver an Information, Advice & Friendship service for older people in Scotland, their carers, families, and professionals primarily by telephone, email and letter.
• To act as Champion on agreed subjects.

If you have the skills, experience and ambition required to fulfil this role, and want to be part of the team of dedicated staff and volunteers who were finalists at the European Contact Centre & Customer Service Awards 2020, then please apply now.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Veterans team are looking for a part time Unforgotten Forces Coordinator to:

• To lead and co-ordinate the Unforgotten Forces (UF) consortium, including managing the Scottish Government grant to the consortium.

• Coordinate the work of the Veterans Team.

• To facilitate engagement of relevant Age Scotland departments in the activities of the Unforgotten Forces consortium.

• Be responsible for project monitoring, evaluation, and reporting.

The post will be a blend of office based (in Edinburgh) and home based work.

Due to the Covid outbreak in the UK, we have adapted our way of working in an effort to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting a Telephony Assistant Manager to line manage, lead, and motivate the Age Scotland Telephony Services Team. Providing support, training and development to a team of information, advice and friendship advisors.

You will support the Telephony Manager in the development of new systems and partnerships.

We are looking for someone with current or recent supervision and line management experience in a call centre environment and who is customer and people centric. You will have the ability to support and help develop new partnerships to enhance and expand telephony systems and processes. You will have good well rounded knowledge of information and advice subjects, and be expected to understand what information resources are available and how to access them in order to support your team and clients with complex queries.

If you feel you have the skills, experience and ambition required to fulfil this role, and want to be part of our team of dedicated staff and volunteers who were given the Bronze Award for Responding in a Crisis – Providing Leadership, and were highly commended for both Responding in a Crisis – Supporting Customers and Most Effective Application of Technology at the European Contact Centre & Customer Service Awards 2020, then please apply now.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline, publications and workshops. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

This is an exciting new opportunity to help older people make the most of their energy rights and afford warm homes in later life.

Our Information and Project Development Team are looking for a part-time Energy Trainer to:

• Develop and deliver new online (zoom) and face-to-face energy advice workshops for older people in Scotland and those who support them.
• Share the administration and the delivery of social security online and face-to-face training.
• Train corporate partners about the issues people face in later life.
• Collect qualitative and quantitative feedback for project evaluation.
• Support the development of Age Scotland’s energy related information resources.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline, publications and workshops. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

This is an exciting new opportunity to help older people make the most of their energy rights and afford warm homes in later life.

Our Helpline Team are looking for an Energy Rights Telephone Adviser to:

• Act as champion on agreed subjects such as tariff switching, energy bills, energy efficiency measures, grant funding and the importance of heating a home effectively for health reasons in later life.
• Deliver an energy and generalist information, advice & friendship service for older people in Scotland, their carers, families and professionals primarily by telephone, email and letter.
• Support the Energy Trainer in delivering new workshops to older people. Provide training to Age Scotland and business partner teams.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Fundraising Team are looking for a Corporate Fundraiser to provide maternity cover over 9-12 months. The successful post-holder will develop and implement a corporate partnership fundraising strategy to develop new corporate relationships, including charity of the year, and maintain and develop existing corporate partnerships in order to meet fundraising targets.

Another key aspect of the role is to work collaboratively with relevant Age UK colleagues, particularly on joint funding approaches to potential corporate partners.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

The post will be a blend of office-based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline, publications and workshops. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Helpline Services Team are looking for a part-time Information Support Officer who will be responsible for:

• Providing an exemplary ‘First Port of Call’ service in a virtual contact centre environment with inbound and outbound contact, providing Information and Friendship to older people living in Scotland, their families and carers.
• Providing cover and support to other telephony services within Age Scotland.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Community Development team are looking for two part-time Ethnic Minority Community Development Officers to:

§ Empower Age Scotland’s ethnic minority older people’s member groups by providing information, resources and by overcoming language and cultural barriers

§ Support Age Scotland to strengthen our understanding of the key issues that are important to ethnic minority older people

§ Support Age Scotland to ensure our services and activities are accessible and meet the needs of ethnic minority older people

§ Using a Community Development approach, co-ordinate the delivery of a programme of national and regional networking, training, and engagement opportunities for Age Scotland ethnic minority older people’s member groups.

§ Raise Age Scotland’s profile, recruit new members and connect member groups to Age Scotland’s services, offers and activities.

§ Support the development of a team of Age Scotland National Ambassadors.

Both of these posts will be home based, therefore the successful candidates will be required to have a suitable work space and furniture with a good broadband connection. IT equipment will be provided.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

Due to the Covid outbreak in the UK, we have adapted our way of working in an effort to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating face to face contact when it is safe to do so.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline, publications and workshops. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our Telephony Team are looking for a Friendship Coordinator to ensure the effective delivery and development of Age Scotland’s telephone-based Community Connecting and Friendship services.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work when it is safe to do so.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

As a result of an internal promotion, our Helpline Team are looking for a Telephone Adviser to:

• Deliver an Information, Advice & Friendship service for older people in Scotland, their carers, families, and professionals primarily by telephone, email and letter.
• Act as Champion on agreed subjects.

If you feel you have the skills, experience and ambition required to fulfil this role, and want to be part of our team of dedicated staff and volunteers who were given the Bronze Award for Responding in a Crisis – Providing Leadership, and were highly commended for both Responding in a Crisis – Supporting Customers and Most Effective Application of Technology at the European Contact Centre & Customer Service Awards 2020, then please apply now.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.