About Us

Aberdeen Cyrenians have provided front-line services and care in the North East for over 50+ years, empowering vulnerable and socially excluded people, to overcome their personal challenges, make informed choices, and move towards positive outcomes, promoting dignity, inclusiveness, and equality throughout communities.

Our organisation exists to support anyone and everyone who is facing difficulty and we provide a wide range of life-changing services including support to people who are homeless or at risk of homelessness, have experienced abuse, are at risk of violence, are at high financial risk, struggling with mental health issues, struggling with substance addiction, social exclusion or involved in the justice system.

You can find out more about our organisation and our impact at weareac.org

Main responsibilities:

To support the Community Services Manager in delivering the Criminal Justice Outreach and Housing Support Services through the management of staff and in holding a small caseload of service users who are at high risk of causing harm and/or offending behaviours. The Team Leader will provide support and guidance to the teams to enable them to:

achieve positive outcomes, delivering person-centred care and support on an intensive basis to reduce offending behaviour, support and manage the re-integration of service users into society, develop pro-social connections, develop coping strategies to improve health and wellbeing, develop life skills to enable them to sustain their tenancy.

The Team Leader will carry out inductions and mentoring of staff, supervise support practitioners and deputising on behalf of management as required with responsibilities such as directly supervising support practitioners and attending multi-agency meetings and working closely with the Criminal Justice Social Work (CJSW) Team.

Required qualifications: SVQ 4 or equivalent experience to demonstrate management experience

SSSC registration level: Supervisor

About Us

Aberdeen Cyrenians have provided front-line services and care in the North East for over 50+ years, empowering vulnerable and socially excluded people, to overcome their personal challenges, make informed choices, and move towards positive outcomes, promoting dignity, inclusiveness, and equality throughout communities.

Our organisation exists to support anyone and everyone who is facing difficulty and we provide a wide range of life-changing services including support to people who are homeless or at risk of homelessness, have experienced abuse, are at risk of violence, are at high financial risk, struggling with mental health issues, struggling with substance addiction, social exclusion or involved in the justice system.

You can find out more about our organisation and our impact at weareac.org

About Wernham House

Wernham House is a residential and respite care accommodation service for adults who have alcohol and substance use problems and mental health issues. It provides care, support, and accommodation for 17 individuals, 24 hours a day, 7 days a week with a dedicated team of Support Practitioners.

Position

Responsible to: Service Assurance Manager

Responsible for: Team Leaders, Support Practitioners, Kitchen Staff, Relief Staff, Student Placements & Volunteers

SSC registration level: Registered Manager of a care home service for adults

Required qualification: SVQ Social Services and Healthcare at SCQF Level 9

SVQ 4 Leadership and Management for Care Services (or alternative practice and management qualifications recognised by SSSC)

Main responsibilities: As the Residential Services Manager you will be the registered manager for Wernham House and will provide leadership, motivation and management to ensure all operational matters are achieving high standards and delivering quality outcomes to those engaged with the service.

You will establish and maintain a sound structure of organisation for the service and be responsible to ensure regulatory compliance.

You will maximise the capacity of the service, lead service development and ensure efficiency when managing human, material, and financial resources.

Requirements

Job Activities

• Provide effective line management support and supervision to staff in line with organisational policy.
• Lead by example through managing change and promoting a collaborative, supportive and dynamic working culture that delivers high quality service provision for service users and our commissioning partners.
• Promote a positive working environment and ensure that staff operate within the values and behaviours of the organisation.
• Manage and support the staff team to adapt to changing requirements and the needs of service users, to ensure that the contractual deliverables and impact of the service is achieved, and a bespoke service is delivered.
• Ensure effective monitoring systems are in place to achieve positive outcomes and appropriate service user case management recording is maintained and reviewed to a high standard.
• Ensure monthly service activity reports are submitted to the Services Assurance Manager and Head of Services for effective monitoring of outcomes and reporting to the Board.
• Work in partnership with key internal and external stakeholders and agencies and maintain strong working relationships.
• Review service delivery systems and support all aspects of operational need and participate in the collation of statistical information, submission of funding reports and proposals for potential services.
• Encourage all staff to have a positive multi-agency working approach representing the organisation at local and national multi-agency forums.
• Establish safe staff working protocols when working with service users.
• Ensure personalised care and support that promotes choice, control, activity, advocacy and links to the community is provided for service users whilst ensuring their safety.
• Ensure that full SSSC and Care Inspectorate registration requirements are met.

Compliance

• Work to agreed funding deliverables and hold responsibility for the submission of required reporting.
• Ensure that Health and Safety polices, and CH IPCM guidance are incorporated into daily work practices and are adhered to at all times.
• Monitor, review and ensure implementation of risk assessment and risk management strategies
• Ensure safe working environments and that all staff complete mandatory training and receive appropriate learning and development to meet individual and service needs.
• Develop, promote and monitor quality assurance systems and ensure internal QA audits are completed and recommendations are actioned within agreed deadlines.
• Ensure that stakeholder and service user engagement processes are managed, reviewed and developed.
• Ensure staff team are kept up to date with good practice in relation to good practice, legislation and policy.
• Undertake on call duties alongside other members of the management team on a rota basis.
• Attend internal meetings and work with the wider management team as requested.

Human Resources

• Responsible for completing appropriate payroll documentation to meet payroll deadlines.
• Recording of absence and management of staff absences in line with organisational policy.
• Ensure that there are effective staffing levels in order to deliver the service in line with safety requirements and lead the recruitment and selection process for new employees as required in line with budget requirements.
• Ensure that staff work in accordance with Scottish Social Services Codes of Practice, Health and Social Care Standards, relevant legislation and best practice guidance.
• Work in line with all relevant organisational policies in relation to enabling reflective work practice, support and supervision and performance management of service delivery staff.

Systems

• Case management systems- Inform, PASS including needs assessment, outcome evaluation tools and risk assessment and management plans.
• Careskills/ Learning Management System: Organisation and service specific training.
• Microsoft 365, Words, Excel, Email, SharePoint, Teams.

Aims, Values and Behaviours

• To be respectful of and work in accordance with the core values and behaviours of the organisation.
• To respect and work in accordance with our Equality and Diversity Policy and ensure its promotion in the course of your daily work.
• Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.
• Co-operate with employers and co-workers to help everyone meet their legal requirements.
• Raise any specific queries or concerns you have regarding your workplace with your line manager or health and safety representative.

Additional

• Carry out other relevant work commensurate with the post as required by the senior management team.

Essential Role Requirements:

QUALIFICATIONS/EDUCATION/KNOWLEDGE

• Social Care Qualification ( SVQ 4 Management at SCQF level 9, BA ( Hons) Social Work, RGN etc ,) which is accepted by SSSC
• Knowledge of working within a Residential Service/Mental Health Services/ Trauma-Informed Services and in supporting vulnerable people
• Knowledge of Integrated Health & Social Care Services including Residential and Housing Support frameworks
• Knowledge of appropriate legislation (Adult Support and Protection, Housing, Health & Safety, Infection, Prevention and Control, Finance, Social Work, Social Care etc)
• Knowledge and understanding of social issues such as homelessness, mental health, substance use, criminal justice involvement

EXPERIENCE

• Experience of working in a managerial position in the social work/social care sector
• Direct work with vulnerable people who have complex needs
• Experience of intensive support, crisis intervention and holistic, individualised care and support models
• Experience of managing a process of change and developing a positive and collaborative working culture
• Managing, supporting and developing a staff team
• Experience of networking and promoting services
• Experience of collaborative inter-agency working

KEY CAPABILITIES

• Demonstrable skills in adapting to change and leading change processes and promoting behaviours that meet the organisation’s aims and values
• Demonstrable leadership skills and staff development, promoting a positive and collaborative working culture
• Ability to provide supervision to a range of staff
• Ability to effectively organise, plan and prioritise your own time and workload to meet different and competing tasks
• Proficient in the use of Office 365 and strong communication skills - both oral and written

Desirable Role Requirements

• Experience of working with individuals assessed to be engaging in high risk alcohol and /or drug use with complex needs
• Knowledge of evidence based harm reduction, treatment and recovery orientated care

Other information

You can expect the following working for us:

• Comprehensive training through our online Learning Management System
• Opportunity to pursue on the job qualifications and career progression
• Online timesheets and expenses
• We are a Living Wage Foundation accredited employer - pay is reviewed annually each April
• Benefits including Bike to Work Scheme and an Employee Assistance programme
• A warm and friendly team environment where everyone is valued.
• Mileage paid at the national rate.

About Us

Aberdeen Cyrenians have provided front-line services and care in the North East for over 50+ years, empowering vulnerable and socially excluded people, to overcome their personal challenges, make informed choices and move towards positive outcomes, promoting dignity, inclusiveness and equality throughout communities.

Our organisation exists to support anyone and everyone who is facing difficulty and we provide a wide range of life-changing services including support to people who are homeless or at risk of homelessness, have experienced abuse, are at risk of violence, are at high financial risk, struggling with mental health issues, struggling with substance addiction, social exclusion or involved in the justice system.

You can find out more about our organisation and our impact at weareac.org

Service Information:

Aberdeen Cyrenians Ending Violence and Abuse Aberdeen (EVAA) service works across the whole spectrum of gender-based abuse, recognising that many may experience multiple forms of abuse and crisis at once, and have different short and long-term needs. Providing person-centred and empowering support for individuals, we help with both emergency and recovery, working collaboratively within local partnerships and inclusively through specialist support for LGBTQ+ abuse, sexual exploitation and trafficking.

Our aim is to ensure people are safe and healthy, respected and included, and that they are treated equally and compassionately.

Values are at the heart of our organisation informing the decisions we make, the way we offer support to our service users and our staff, and the foundation of how we deliver crisis support that is holistic, person-centred, trauma-informed and compassionate.

Requirements

This role will be working in a women’s-only service specialising in providing support for those who may have experienced multiple disadvantages and trauma. Therefore, there is an operational requirement and objective justification for this role to be fulfilled by a female.

Company Description

Are you looking for a rewarding opportunity that makes a real difference to people’s lives?

Are you experienced in trauma informed practice and person-centred care and in working with and empowering individuals who are experiencing complex social and emotional circumstances?

We are looking for a pro- active Support Practitioner to join our Justice Support Service to provide case management to individuals transitioning from prison and support their reintegration into the community and maintain a safe and settled lifestyle.

If you bring enthusiasm and integrity to the work you do, we would very much like to meet you.

About Us

Aberdeen Cyrenians have provided front line services and care in the North East for over 50+ years, empowering vulnerable and socially excluded people, to overcome their personal challenges, make informed choices and move towards positive outcomes, promoting dignity, inclusiveness and equality throughout communities.

Our organisation exists to support anyone and everyone who is facing difficulty and we provide a wide range of lifechanging services including support to people who are homeless or at risk of homelessness, have experienced abuse, are at risk of violence, at high financial risk, struggling with mental health issues, struggling with substance addiction, social exclusion or involved in the justice system.

You can find out more about our organisation and our impact at weareac.org

Main responsibilities: To support the Team Leader in delivering the Justice Support Service through key working with Service Users at risk of causing harm and/or reoffending, on an intensive basis to reduce offending behaviour and support rehabilitation within a community setting, enabling them to re-integrate into their local community with wrap around support for tenancy sustainment.

About Us

First started by Aberdeen University students as a soup kitchen, Aberdeen Cyrenians now put the needs of North East Scotland's most vulnerable and socially excluded people first — leading at the frontline of service, care and influence for 50+ years.

Aberdeen Cyrenians work continuously to shift perceptions and change the outlook on homelessness and vulnerability in society — the reality often differs drastically from the 'labels' that people use when thinking of those who need support. Not accepting the current perception of homelessness is something that underpins Aberdeen Cyrenians' work. Our approach puts the reality of these situations front and centre.

This reality reminds us that anyone can find themselves in difficulty, and Aberdeen Cyrenians exist to support anyone and everyone — whether they're living on the street, at high financial risk, in an abusive living situation, struggling with mental health issues, struggling with substance addiction or involved in the justice system. Our core values support a mission that prioritises close assistance, unique care and standing steadfastly by people in the midst of their most vulnerable moments.

It's the passion and integrity of Aberdeen Cyrenians that makes us a formidable force against homelessness, abuse, violence and social exclusion — we make a lifechanging difference when working alongside the people who need their support the most.

Join our team and make a real difference every day

Working at Aberdeen Cyrenians, you will be helping vulnerable people, who are often at the margins of society, every single day. You will be helping them to build a positive future, resolve their current issues and move towards positive outcomes.

In addition to competitive rates of pay, we offer both on the job and formal training, support achieving professional qualifications and good career prospects.

You can expect the following working for us:

• Comprehensive training through our online Learning Management System
• Opportunity to pursue on the job qualifications and career progression
• Industry leading systems and technology - we use an amazing apps to support our care at home services and case management systems, which helps us to ensure paperwork is streamlined and as much time as possible is spent with the service user
• Online timesheets and expenses paid weekly
• We are a Living Wage Foundation accredited employer - pay is reviewed annually each April
• Benefits including Bike to Work Scheme and retail discounts
• Employee Assistance programme offering confidential support 24/7/365
• Mileage paid at the national rate
• A warm and friendly team environment where everyone is valued.

One of our core values is that we value diversity and inclusion: exclusion has no place in our workplaces. Please let us know if you need us to make adjustments to allow you to apply for a role or attend an interview with Aberdeen Cyrenians.

If you are care experienced or have lived experience aligned to our area of work, we guarantee you an interview, subject to you meeting the minimum requirements of the role that you are applying for. We are also a Disability Confident employer.

Nothing we achieve would be possible without our employees - that's why we're as committed to their careers and professional development as they are.

You can find out more about us at weareac.org.

Are you looking for a rewarding opportunity that makes a real difference to people’s lives?

Are you experienced in trauma informed practice and person-centred care and working with and empowering LGBTQ+ individuals?

We are looking for a pro- active Support Practitioner to join our Ending Violence & Abuse Aberdeen (EVAA) Inclusive Service to provide support to anyone LGBT+ who has experienced violence, or at risk of homelessness with outcomes focused on gaining and maintaining a safe and settled lifestyle in the community.

If you bring enthusiasm and integrity to the work you do, we would very much like to meet you.

About Us

Aberdeen Cyrenians have provided front-line services and care in the North East for over 50+ years, empowering vulnerable and socially excluded people, to overcome their personal challenges, make informed choices and move towards positive outcomes, promoting dignity, inclusiveness and equality throughout communities.

Our organisation exists to support anyone and everyone who is facing difficulty and we provide a wide range of life-changing services including support to people who are homeless or at risk of homelessness, have experienced abuse, are at risk of violence, are at high financial risk, struggling with mental health issues, struggling with substance addiction, social exclusion or involved in the justice system.

You can find out more about our organisation and our impact at weareac.org

Our Ending Violence and Abuse Aberdeen (EVAA) Inclusive service work across the whole spectrum of gender-based abuse, recognising that many may experience multiple forms of abuse and crisis at once, and have different short and long-term needs. Providing person-centred holistic support for individuals, we help with both emergency and recovery, working collaboratively within local partnerships and inclusively through specialist support for LGBTQ+ abuse, sexual exploitation and trafficking.

Our aim is to ensure people are safe and healthy, respected and included, and that they are treated equally and compassionately.

Values are at the heart of our organisation informing the decisions we make, the way we offer support to our service users and our staff, and the foundation of how we deliver crisis support that is holistic, person-centred, trauma-informed and compassionate.

First started by Aberdeen University students as a soup kitchen, Aberdeen Cyrenians now put the needs of North East Scotland's most vulnerable and socially excluded people first — leading at the frontline of service, care and influence for 50+ years.

Aberdeen Cyrenians work continuously to shift perceptions and change the outlook on homelessness and vulnerability in society — the reality often differs drastically from the 'labels' that people use when thinking of those who need support. Not accepting the current perception of homelessness is something that underpins Aberdeen Cyrenians' work. Our approach puts the reality of these situations front and centre.

This reality reminds us that anyone can find themselves in difficulty, and Aberdeen Cyrenians exist to support anyone and everyone — whether they're living on the street, at high financial risk, in an abusive living situation, struggling with mental health issues, struggling with substance addiction or involved in the justice system. Our core values support a mission that prioritises close assistance, unique care and standing steadfastly by people in the midst of their most vulnerable moments.

It's the passion and integrity of Aberdeen Cyrenians that makes us a formidable force against homelessness, abuse, violence and social exclusion — we make a lifechanging difference when working alongside the people who need their support the most.

Join our team and make a real difference every day

Working at Aberdeen Cyrenians, you will be helping vulnerable people, who are often at the margins of society, every single day. You will be helping them to build a positive future, resolve their current issues and move towards positive outcomes.

In addition to competitive rates of pay, we offer both on the job and formal training, support achieving professional qualifications and good career prospects.

You can expect the following working for us:

• Comprehensive training through our online Learning Management System
• Opportunity to pursue on the job qualifications and career progression
• Industry leading systems and technology - we use an amazing apps to support our care at home services and case management systems, which helps us to ensure paperwork is streamlined and as much time as possible is spent with the service user
• Online timesheets and expenses paid weekly
• We are a Living Wage Foundation accredited employer - pay is reviewed annually each April
• Benefits including Bike to Work Scheme and retail discounts
• Employee Assistance programme offering confidential support 24/7/365
• Mileage paid at the national rate
• A warm and friendly team environment where everyone is valued.

One of our core values is that we value diversity and inclusion: exclusion has no place in our workplaces. Please let us know if you need us to make adjustments to allow you to apply for a role or attend an interview with Aberdeen Cyrenians.

If you are care experienced or have lived experience aligned to our area of work, we guarantee you an interview, subject to you meeting the minimum requirements of the role that you are applying for. We are also a Disability Confident employer.

Nothing we achieve would be possible without our employees - that's why we're as committed to their careers and professional development as they are.

You can find out more about us at weareac.org

About Ending Violence and Abuse Aberdeen ("EVAA")

Aberdeen Cyrenians Ending Violence and Abuse Aberdeen (EVAA) service work across the whole spectrum of gender-based abuse, recognising that many may experience multiple forms of abuse and crisis at once, and have different short and long-term needs. Providing person-centred holistic support for individuals, we help with both emergency and recovery, working collaboratively within local partnerships and inclusively through specialist support for LGBTQ+ abuse, sexual exploitation and trafficking.

Our aim is to ensure people are safe and healthy, respected and included, and that they are treated equally and compassionately.

Values are at the heart of our organisation informing the decisions we make, the way we offer support to our service users and our staff, and the foundation of how we deliver crisis support that is holistic, person-centred, trauma-informed and compassionate.

About Us

First started by Aberdeen University students as a soup kitchen, Aberdeen Cyrenians now put the needs of North East Scotland's most vulnerable and socially excluded people first — leading at the frontline of service, care and influence for 50+ years.

Aberdeen Cyrenians work continuously to shift perceptions and change the outlook on homelessness and vulnerability in society — the reality often differs drastically from the 'labels' that people use when thinking of those who need support. Not accepting the current perception of homelessness is something that underpins Aberdeen Cyrenians' work. Our approach puts the reality of these situations front and centre.

This reality reminds us that anyone can find themselves in difficulty, and Aberdeen Cyrenians exist to support anyone and everyone — whether they're living on the street, at high financial risk, in an abusive living situation, struggling with mental health issues, struggling with substance addiction or involved in the justice system. Our core values support a mission that prioritises close assistance, unique care and standing steadfastly by people in the midst of their most vulnerable moments.

It's the passion and integrity of Aberdeen Cyrenians that makes us a formidable force against homelessness, abuse, violence and social exclusion — we make a lifechanging difference when working alongside the people who need their support the most.

Join our team and make a real difference every day

Working at Aberdeen Cyrenians, you will be helping vulnerable people, who are often at the margins of society, every single day. You will be helping them to build a positive future, resolve their current issues and move towards positive outcomes.

In addition to competitive rates of pay, we offer both on the job and formal training, support achieving professional qualifications and good career prospects.

You can expect the following working for us:

• Comprehensive training through our online Learning Management System
• Opportunity to pursue on the job qualifications and career progression
• Industry leading systems and technology - we use an amazing apps to support our care at home services and case management systems, which helps us to ensure paperwork is streamlined and as much time as possible is spent with the service user
• Online timesheets and expenses paid weekly
• We are a Living Wage Foundation accredited employer - pay is reviewed annually each AprilBenefits including Bike to Work Scheme and retail discounts
• Employee Assistance programme offering confidential support 24/7/365
• Mileage paid at the national rate
• A warm and friendly team environment where everyone is valued.

One of our core values is that we value diversity and inclusion: exclusion has no place in our workplaces. Please let us know if you need us to make adjustments to allow you to apply for a role or attend an interview with Aberdeen Cyrenians.

If you are care experienced or have lived experience aligned to our area of work, we guarantee you an interview, subject to you meeting the minimum requirements of the role that you are applying for. We are also a Disability Confident employer.

Nothing we achieve would be possible without our employees - that's why we're as committed to their careers and professional development as they are.

You can find out more about us at weareac.org.

About Wernham House

Wernham House is a residential and respite care accommodation service for adults who have alcohol and substance use problems and mental health issues. It provides care, support and accommodation for 17 individuals, 24 hours a day, 7 days a week with a dedicated team of Support Practitioners.

Longer-term placements as well as respite placements are provided, including crisis interventions. Wernham is built on four floors with a total of 17 bedrooms on the 1st to 3rd floor. Bathroom facilities are available on all floors. The communal areas include a television lounge and dining area, which can also be used as a meeting place, a smaller quiet room and laundry facilities. All meals are provided and dietary requirements can be catered for. There is a lift but the building has not been adapted for wheelchair users.

Nothing we achieve would be possible without our employees - that's why we're as committed to their careers and professional development as they are.

Aberdeen Cyrenians is a charity and social care services provider with a 54 year history of supporting some of the most vulnerable people in North East Scotland. First started by Aberdeen University students as a soup kitchen, Aberdeen Cyrenians now put the needs of North East Scotland's most vulnerable and socially excluded people first — leading at the frontline of service, care and influence.

From these beginnings, Aberdeen Cyrenians has grown into a cornerstone of Aberdeen, supporting the most vulnerable people in our city facing crisis, trauma, addiction, homelessness, and isolation.

We are currently recruiting for 2 new Trustee Directors to join our Board of Directors. This is a voluntary role with the typical time commitment being approximately 3 hours each month reading documents in advance and attending our Board Meeting and a further one to two hours supporting a sub-committee working group which you will be part of.

We welcome applications from candidates from all walks of life, but are particularly interested in hearing from groups that are under-represented on our current Board, such as those with extensive working experience in Social Work and/or Social Care.

About Us

First started by Aberdeen University students as a soup kitchen, Aberdeen Cyrenians now put the needs of North East Scotland's most vulnerable and socially excluded people first — leading at the frontline of service, care and influence for 50+ years.

Aberdeen Cyrenians work continuously to shift perceptions and change the outlook on homelessness and vulnerability in society — the reality often differs drastically from the 'labels' that people use when thinking of those who need support. Not accepting the current perception of homelessness is something that underpins Aberdeen Cyrenians' work. Our approach puts the reality of these situations front and centre.

This reality reminds us that anyone can find themselves in difficulty, and Aberdeen Cyrenians exist to support anyone and everyone — whether they're living on the street, at high financial risk, in an abusive living situation, struggling with mental health issues, struggling with substance addiction or involved in the justice system. Our core values support a mission that prioritises close assistance, unique care and standing steadfastly by people in the midst of their most vulnerable moments.

It's the passion and integrity of Aberdeen Cyrenians that makes us a formidable force against homelessness, abuse, violence and social exclusion — we make a lifechanging difference when working alongside the people who need their support the most.

About Justice Services

Aberdeen Cyrenians provide justice support services to Aberdeen City Health and Social Care Partnership. We provide intensive support to individuals who are, or have been, involved with the justice system, supporting them to re-integrate into the community and regain their sense of citizenship. We help those in need of support to address their offending behaviour and make positive changes.

Position

We are currently recruiting for a Service Manager to join our Management Team and lead our Justice Services.

Responsible To: Senior Manager - Operations

Responsible For: Lead Practitioners, Support Practitioners, Work Placements, Student Placements and Volunteers

SSSC Registration Level: Registered Manager

Main Responsibilities

The Service Manager will be responsible for the day to day operational delivery and development of the Justice Support service: ensuring a high level of supervision to ex-offenders on licence and oversee the Justice Support Services. They will ensure that those presenting in crisis are supported by suitably qualified support staff, monitor case loads and have full oversight of all service delivery documentation to achieve regulatory compliance.

The Service Manager will maximise the capacity of the services and ensure efficiency when managing human, material and financial resources.

The Service Manager will be required to:

• Achieve the objectives of the service in line with funding and/or contractual agreement
• Build the service team to ensure effective team working and a collaborative working culture
• Develop individual members of staff to achieve the objectives of the service
• Develop the delivery of the service in a changing and challenging climate in collaboration with senior management
• Identify areas for growth and where needs are not being met within the service user community work with senior management to develop service delivery proposals
• Hold strong fiscal management of the services budget
• Work in collaboration with the Management Team
• Support the delivery of the organisations strategy, vision and objectives, working in collaboration with the senior management team as required.

Job Activities

• Manage and coordinate the service teams to ensure that the deliverables of services are achieved in terms of each commissioner/funder
• Produce monthly reports to submit to the Senior Manager - Operations and Head of Services to ensure effective monitoring of service outcomes and allow the CEO to appraise the Board of its progress
• Lead by example through managing change and promoting a collaborative, supportive and dynamic working culture that delivers high quality service provision for service users and partners. Promote a positive working environment and ensure that staff operate within the values and behaviours of the organisation
• Manage and support staff to adapt to changing requirements and needs of service users enabling a bespoke service to be delivered
• Work in partnership with key internal and external stakeholders and agencies and maintain strong working relationships
• Manage complaints or disputes in a professional manner ensuring that professional relationships are upheld
• Review service delivery systems, manage referrals and support all aspects of operational need ensuring high quality and consistent service delivery. Monitoring of housing support needs, intensive support packages and service user adherence to any orders or conditions of release from prison
• Participate in the collation of statistical information and submission of future funding for potential services
• Encourage all staff to have a positive multi-agency working approach representing the organisation at local and national multi-agency forums
• Establish safe staff working protocols when working with service users
• Ensure that full SSSC and Care Inspectorate registration requirements are met.

Finance/Budget Control

• Managing finance / financial control - Ensure regular review of service budget with the Finance Manager/Senior Manager Operations reporting to the Head of Services staffing costs, amenities, emergency expenses etc.
• Manage financial expenditure in order to deliver cost effective services within budget.

Compliance

• Work to agreed funding/commissioner deliverables and hold responsibility for the submission of progress reports. Attend meetings with funders and Senior Management as required
• Ensure safe working environments and complete requested training to ensure compliance: Health and Safety, Fire Safety. Health and Safety – Preparations of Risk Assessments in relation to working in community outreach and working with high-risk service users. Training of staff in Risk Assessment and documentation to ensure compliance. Fire Safety – Ensuring all staff undertake fire safety training including induction, Fire Safety DVD and emergency scenarios
• Attend internal meetings and work with the wider management team as requested
• Quality Assurance Systems: Undertaking QA Audits which includes reviewing risk assessments, policies & procedures, use of IT equipment, organisational systems and processes and ensuring that all recommendations are actioned.

Service Development

• Responsible for ensuring service users are supported within organisational policies, procedures and within service remit. Provide support and guidance to all staff and relief workers to ensure that they adhere to the organisational policies, procedures
• Provide support and guidance to all staff attending multi-agency meetings including those in relation to the safeguarding and risk management meetings
• Support staff service user representatives at committee meetings. Ensuring the accurate use of the service user admin system, In-Form and encouraging service user involvement in the recruitment processes and volunteering within the organisation.

Human Resources

• Responsible for completing appropriate payroll documentation to meet payroll deadlines
• Recording of absence and management of staff absences in line with the Bradford system
• Ensure that there are effective staffing levels in order to deliver the service in line with safety requirements and lead the recruitment and selection process for new employees as required in line with budget requirements
• Ensure that staff work in according to their Scottish Social Services Codes of Practice, Health and Social Care Standards and other relevant legislation and best practice guidance
• Abiding by the terms of the Check-In (support & supervision) policy
• Performance management of service delivery staff including the use of disciplinary, capability and grievance procedures where necessary.

Additional

• Carry out other relevant work commensurate with the post as required by the senior management team
• Respecting and working according to the mission, aims and values of Aberdeen Cyrenians. As a leader, demonstrate these in the course of your daily work role modelling the 'How We Work' standards and support staff to embed into their daily practice
• Respecting and working in accordance to the Equality and Diversity Policy ensuring its promotion in the course of daily work.

Requirements

Essential

• Extensive experience of working within Justice Services/Prison Services/Youth Offending/Police and supporting vulnerable people with an offending history
• Working knowledge of community based outreach services
• Working knowledge of appropriate legislation (Housing/Finance/Criminal Justice/Social Work/Social Care)
• Knowledge of Housing Support Models
• Team Management/Leadership Experience and experience of supporting and developing a team
• Collaborative/inter-agency working
• Strong communication skills
• Ability to organise and prioritise work
• Direct work with vulnerable people.

Desirable:

• SCQF Level 9 Adult Health and Social Care and SCQF Level 10 Leadership and Management in Care. If the candidate does not hold these qualifications, they must be willing to work towards them to meet the requirements of registration with the Scottish Social Services Council.

To support all functions of the fundraising team strategy, contributing to events, campaigns, donor relations, legacies, and other activities to generate fundraising income; offering an excellent supporter experience, and maximising retention.

The Marketing and Communications Coordinator is responsible for providing the organisation with professional Marketing and Communications support. Responsible for the coordination and implementation of Marketing and Communications projects, the incumbent will work with the Management and Leadership teams to ensure that appropriate brand awareness exists and that the organisation maximises the utilisation of both its brand and reputation in the fulfilment of its charitable purpose.

Working with the Corporate Services Team, the Marketing and Communications Coordinator will lead on all related activity and will provide appropriate advice and support to the Leadership Team to ensure that our brand is effectively managed and that we maximise the opportunities that are available to us.

To lead on and implement a dynamic and proactive fundraising strategy to maximise income generation from all income streams including corporates, events, trusts and foundations, individuals, major donors, legacies and the community for both restricted and unrestricted funds.

Job Activities

Fundraising

• To work with the Head of Corporate and Business Services in developing and implementing the fundraising strategy which aligns with Aberdeen Cyrenians’ overall organisational strategy, aim, vision and values.
• To deliver a multi-stream fundraising strategy to build unrestricted as well as restricted income.
• To keep up-to-date on best practice within the charity sector generally and particularly changes to fundraising regulation, legislation and codes of practice and ensure best practice is adhered to.
• To manage, monitor and evaluate the income generation financial budgets and resources.
• To initiate, build and maintain positive relationships with all supporters, funders, donors and key stakeholders
• To oversee the research, preparation and submission of fundraising applications, ensuring funding applications are submitted in a timely manner and to report back to funders in accordance with their guidelines.
• To ensure the accurate recording of donor information and the timely acknowledgement of donations in line with best practice.
• To report back to funders on grants secured providing monitoring and evaluation against KPIs.
• To oversee the database, Donorfy, and ensure proper management, segmentation and adherence to regulatory requirements.

Fundraising Database

• To be responsible for the fundraising database – Donorfy.
• To produce reports from database as required to help management reporting.
• To liaise with Corporate Services Team re financial recording.

Communications

• To support the Marketing and Communications Coordinator as required in relation to any internal and external communications.
• To assist in marketing and promotional information about our services.
• To assist in developing and maintaining relationships with the media.
• To give talks / presentation on behalf of Aberdeen Cyrenians.
• To deal with a range of calls and enquiries from the public who are interested in the work of Aberdeen Cyrenians.

Management Responsibilities

• To support the Head of Corporate and Business Services in creating and delivering an organisational fundraising strategy.
• To act as an Ambassador for the charity at all times.
• To build and maintain good relations with Aberdeen Cyrenians staff, partners, stakeholders and involve them as appropriate in fundraising.
• To attend and contribute to Board and staff meetings as required.
• To lead, manage and develop the Fundraising Team.
• To support and manage the Fundraising Admin and Volunteer Coordinators.
• To provide fundraising reports as required by the CEO, Head of Corporate and Business Services and the Board.

General Terms of Reference

In carrying out the above activities, the Fundraising Manager will:

• Maximise their own performance and contribution;
• Comply with internal and external regulations, procedures and other requirements pertaining to the work;
• Maintain the good reputation of the organisation;
• Represent Aberdeen Cyrenians;
• Keep abreast of developments and legislation relevant to the area of work;
• Seek to improve his/her knowledge and skills by both formal and informal means;
• Arrange for essential activities to be carried out in his/her absence; and
• Carry out other relevant work commensurate with the post as required by the Head of Corporate and Business Services.

Basis and Values and Equal opportunities

• To respect and work according to the mission, aims and values in all aspects of the job, and be responsible for the demonstration of these in the course of daily work.
• To respect and work according to the Equality and Diversity Policy and ensure its promotion in the course of daily work.

Requirements

Essentials

• A sound knowledge of fundraising and the current fundraising environment.
• Experience in managing others.
• A record of achieving successful outcomes.
• Experience of organising workloads and of planning to meet deadlines.
• General administrative experience including handling correspondence, filing, maintaining records and developing systems.
• An understanding of the current fundraising environment and issues and in particular issues surrounding fundraising for social injustices.
• The ability to work creatively and design and produce effective presentations.
• The ability to appropriately use own initiative and maximise contributions to the team.
• The ability to manage a team of people with varying goals and objectives.
• The ability to communicate with a wide range of people in different settings.
• The ability to write clearly and concisely, using appropriate language.
• Proficient in using word, excel and database computer packages
• Clean Driving Licence
• Able to work some evenings/weekends
• Candidates should be able to demonstrate, respect and embrace the aims and values of the work Aberdeen Cyrenians carry out.

Desirable

• Educated to degree level
• Member of the Institute of Fundraising Managers.

The Role

Would you like to use your skills and experience to make a difference to a local charity who support the most vulnerable in our community? Aberdeen Cyrenians is looking to recruit new Board Members to oversee the strategic development of the charity as we move into our next phase.

We are particularly interested in hearing from applicants who have professional experience in Finance, Marketing/Communications/Fundraising, Social Care and those with lived experience.

Our Board Members are both trustees of the charity and directors of the company limited by guarantee, so it’s essential that you are able to meet the requirements of those roles by:

· Being at least 18 years old

· Not previously having been removed as a trustee, or as a charity officer, agent or employee by the Office of the Scottish Charity Regulator (“OSCR”) or the High Court due to misconduct or mismanagement

· Able to hold the position of Company Director and not having previously been disqualified

· Being of good financial standing and having no issues that would prevent appointment as a Company Director, such as undischarged bankruptcy or removal by Companies House

· Able to provide us with two references and to satisfactorily complete an enhanced Protecting Vulnerable Groups (“PVG”) check with Disclosure Scotland

· Share and work with our values.

You can find out more about the role of Trustee here:

oscr.org.uk/managing-a-charity/trustee-duties

Time Commitment

Our Board meet on the last Wednesday of each month at 4.30pm. The meeting lasts approximately two hours. A level of flexibility is required however, as given the nature of our work, there is at times urgent business that requires to be dealt with between Board Meetings which makes additional meetings necessary.

In addition, our Board operates two sub-committees: Finance & Investment and Regulatory & Compliance. There may be a requirement for new Board Members to join one of these groups, who meet on average once a quarter.

All new Board Members are required to complete our Board Induction within three months of appointment. This includes visiting all of our projects/services (some of which are open office hours Monday to Friday).

About Us

First started by Aberdeen University students as a soup kitchen, Aberdeen Cyrenians now put the needs of North East Scotland's most vulnerable and socially excluded people first — leading at the frontline of service, care and influence for 50+ years. Aberdeen Cyrenians work continuously to shift perceptions and change the outlook on homelessness and vulnerability in society — the reality often differs drastically from the 'labels' that people use when thinking of those who need support. Not accepting the current perception of homelessness is something that underpins Aberdeen Cyrenians' work. Our approach puts the reality of these situations front and centre. This reality reminds us that anyone can find themselves in difficulty, and Aberdeen Cyrenians exist to support anyone and everyone — whether they're living on the street, at high financial risk, in an abusive living situation, struggling with mental health issues, struggling with substance addiction or involved in the justice system. Our core values support a mission that prioritises close assistance, unique care and standing steadfastly by people in the midst of their most vulnerable moments. It's the passion and integrity of Aberdeen Cyrenians that makes us a formidable force against homelessness, abuse, violence and social exclusion — we make a lifechanging difference when working alongside the people who need their support the most.