Charity registered in Scotland SC010051
Angus Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people.
Angus Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Welfare Rights adviser to help ensure clients get the support they need.
The Welfare Rights adviser will be responsible for delivering a holistic advice and support service aimed at clients who require specialist assistance with all stages of the social security benefit claiming process. This will involve assisting clients with casework of a complex nature and assist clients with challenging decisions through the mandatory reconsideration/re-determination process. Recent experience of the appeals process would also be beneficial.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the social security benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, and be able to make and manage benefit claims.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
Angus Citizens Advice Bureau (SCIO) was formed in 1985 to provide a holistic advice service to the residents of Angus. As a member of the Scottish Association of Citizens Advice Bureaux network, Angus CAB aims to ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities or through an inability to express their needs effectively.
Since its establishment, Angus CAB now has offices in Arbroath, Forfar and Montrose which are supported by over 50 volunteers and 15 members of staff. The Bureau supports individuals with a number of enquires each year whilst project staff provide specialist support on topics including social security, debt, utilities, NHS concerns & complaints and support for the armed forces and their families.
Following our current Chair coming to the end of his tenure, we are seeking to appoint a new Chair as well as additional Trustees. We are excited to offer the opportunity to join our Board of Trustees to up to 3 individuals to help guide our organisation into what we see as a new and exciting phase. We are looking to recruit enthusiastic and dynamic individuals with experience of operations, fundraising, volunteer support, HR, marketing, communications and/or finance to our Board of Trustees.
Applicants will have the experience and skills to ensure that the charity continues to develop and provide high-quality long-term services. As a Trustee, you will be required to contribute to the governance of the organisation including attendance at regular board meetings (currently 4 times per year) and the AGM. Please note that we are currently conducting virtual Board meetings.
For the role of Chair, you will have additional responsibilities which will include chairing Board meetings, representing the Bureau at events (including Citizens Advice Scotland AGM) and working closely with the Chief Officer on strategical issues.
These roles are not accompanied by any financial renumeration, although expenses for travel may be claimed in line with our expenses policy.