We are seeking a CRM & Ticketing Manager to be responsible for an integrated approach to CRM across National Museums Scotland. This is a new role and an exciting opportunity to lead change and drive business performance, helping National Museums Scotland to fulfil its strategic objectives.
Collaborating closely with colleagues from across the organisation, you will apply your knowledge of CRM systems and processes to contribute business insights, and provide advice and guidance in support of a range of business functions, to create a positive customer experience and increase income.
We expect that you will be educated to degree level, or equivalent, and that you will be able to demonstrate a proven track record in a similar role. An effective communicator, you will have experience of establishing positive relationships with stakeholders and commissioning and managing external resources as required.
Highly organised and with excellent project management skills, you will be adept at planning and prioritising workload and managing budgets to achieve agreed outcomes.