Citizens Advice Edinburgh
Citizens Advice Edinburgh

Charity registered in Scotland SC038195

Every day our trained volunteers and project staff provide free, confidential, independent and impartial advice on a huge range of issues.

Current vacancies

Pensionwise Guidance Specialist

  • Full time
  • £26,650
  • Edinburgh
  • Closing 4th July 2021

Citizens Advice Edinburgh are looking for someone to join their Pensionwise Service Team. You will provide free, independent and impartial guidance to people about their defined contribution pension options. The service involves both telephone and face to face appointments from various locations across Edinburgh. You will be providing a valuable service to people in need of pensions guidance as well as being part of the Citizens Advice Network. For more information on this unique opportunity and the benefits of working from Citizens Advice, please download our information pack.

Shortlist

Patient Adviser (Patient Advice & Support Service)

  • Part time
  • £26,650 pro-rata
  • Edinburgh CABx: Portobello/Leith/Dundas St/Gorgie/Muirhouse & Home-working. Possible travel to Lothian CABx.
  • Closing 7th July 2021

Background:

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by e mail and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

Shortlist
Closed vacancies
This vacancy has now closed

Advice Services Manager – Debt and Money Advice

  • Full time or Part time
  • £28,650
  • Edinburgh
  • Closing 27th March 2021

The impact of COVID-19 will mean that many more people will experience financial hardship and debt, some for the first time in their lives. Citizens Advice Edinburgh an established and highly respected source of local support and advice and we are putting in place the structure and resources to help make sure we are in the best place to help our local citizens when they need us most.

We are looking to recruit an exceptional Advice Services Manager, who in addition to supporting our general advice provision, will oversee the delivery of our Debt and Money Advice and our Financial Capability Services. You will be joining a team of Advice Services Managers, who will help oversee our Welfare Rights, Employment, Immigration and Housing Advice.

We are looking for people who share our vision that everyone in Edinburgh should have access to free, high quality, independent and impartial advice and support whenever they need it. Someone with expert technical knowledge and understanding of debt and money advice policy, legislation and its application.

If you have experience in the advice sector, are a strong advocate for social change and want to be part of an organisation with an incredible history of serving its local community, this could be the role for you.

Volunteers are at the heart of our service, advocating a model of community social responsibility, so a commitment to supporting volunteers is essential.

This role provides a unique opportunity to be part of one of Edinburgh’s most respected and valued community services, helping to support your fellow citizens when the need it most.

Shortlist
This vacancy has now closed

Advice Services Manager – Employment

  • Full time
  • £28,650
  • Edinburgh
  • Closing 27th March 2021

The impact of Brexit and COVID-19 will mean that many more people will find themselves out of work or struggling to maintain the income they require, due to changes in working arrangements. Many will also be concerned about changes to their rights and the health and safety of their workplace. Citizens Advice Edinburgh is an established and highly respected source of local support and advice and we are putting in place the structure and resources to help make sure we are in the best place to help our local citizens when they need us most.

We are looking to recruit an exceptional Advice Services Manager, who in addition to supporting our general advice provision, will oversee the delivery of Employment Law and Employability Advice Services. You will be joining a team of Advice Services Managers, who will help oversee our Welfare Rights, Debt and Money, Immigration and Housing Advice.

We are looking for people who share our vision that everyone in Edinburgh should have access to free, high quality, independent and impartial advice and support whenever they need it.

If you have experience in the advice sector, are a strong advocate for social change and want to be part of an organisation with an incredible history of serving its local community, this could be the role for you. Volunteers are at the heart of our service, advocating a model of community social responsibility, so a commitment to supporting volunteers is essential.

This role provides a unique opportunity to be part of one of Edinburgh’s most respected and valued community services, helping to support your fellow citizens when the need it most.

Shortlist