About the job

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

PASS Advisers will work with the Citizens Advice Bureaux in their local health board area and will also contribute to services provided throughout Scotland via a national PASS helpline and by email via a national PASS website. The PASS Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

East Dunbartonshire CAB based in Kirkintilloch is an independent and innovative advice organisation providing holistic advice and support to local residents.

This post is funded, initially for 24 months, with a possible extension dependent on availability of funding.

To work alongside and re-establish relationships with minority groups in East Dunbartonshire, including those within resettlement schemes. Gather information relating to the issues that affect the quality of life of minority ethnic groups. Provide independent information and advice through referral appointments or drop-in at CAB, home-visits or outreach surgeries.

Knowledge of benefits and associated criteria is essential, as is excellent communication and interpersonal skills. A working knowledge of current Immigration and resettlement criteria is also essential.

The post will be based in Kirkintilloch with service delivery throughout outreach locations within the East Dunbartonshire area.

Further details about the key responsibilities of the role and knowledge, skills and experience required for the post are contained within the application pack

Current driving licence and access to a vehicle is essential for this post

Employee benefits

East Dunbartonshire CAB offers excellent terms and conditions, including a total of 37 days leave, including public holidays and a pension scheme with an 8% employer contribution. East Dunbartonshire CAB is an inclusive employer considering flexible working arrangements where appropriate.

East Dunbartonshire CAB based in Kirkintilloch is an independent and innovative advice organisation providing holistic advice and support to local people.

The post is funded, initially for 24 months, with a possible extension dependent on availability of funding. Considerable knowledge of benefits advice, associated legislation and Disability benefit form completion is essential, as is excellent communication and interpersonal skills. A working knowledge of both Department for Work & Pensions and Social Security Scotland processes is desirable.

The post will be based in Kirkintilloch with service delivery throughout outreach locations within the East Dunbartonshire area.

Further details about the key responsibilities of the role and knowledge, skills and experience required for the post are contained within the application pack

Current driving licence and access to a vehicle is essential for this post

Employee benefits

East Dunbartonshire CAB offers excellent terms and conditions, including a total of 37 days leave, including public holidays and a pension scheme with an 8% employer contribution. East Dunbartonshire CAB is an inclusive employer considering flexible working arrangements where appropriate.

East Dunbartonshire CAB based in Kirkintilloch is an independent and innovative advice organisation providing holistic advice and support to local people.

This is an exciting opportunity to be part of a new partnership approach to service delivery in East Dunbartonshire. The post is funded by East Dunbartonshire Foodbank for a 12 month period, with a possible extension dependent on availability of funding. Considerable knowledge of benefits advice and associated legislation is essential, as is excellent communication and interpersonal skills. A working knowledge of both Department for Work & Pensions, Social Security Scotland and money advice processes will be required in order to deliver a holistic service to the client group.

The post will be based in Kirkintilloch and deliver the service throughout Foodbank locations within the East Dunbartonshire area.

Further details about the key responsibilities of the role and knowledge, skills and experience required for the post are contained within the application pack

Current driving licence and access to a vehicle is essential for this post

Employee benefits

East Dunbartonshire CAB offers excellent terms and conditions, including a total of 37 days leave, including public holidays and a pension scheme with an 8% employer contribution. East Dunbartonshire CAB is an inclusive employer considering flexible working arrangements where appropriate.

The Citizens Advice Bureau offers a Free, Confidential and Impartial advice and representation service to the residents of East Dunbartonshire.

Good working knowledge of money advice or debt/counselling experience including a knowledge of the benefits system and of money advice legislation.

Knowledge of money advice strategies is essential as are excellent communication and interpersonal skills.

The post will be based in the CAB between Bishopbriggs and Kirkintilloch although the service will be delivered in various outreach locations throughout East Dunbartonshire. There will also be a requirement to provide home visits.

The Organisation is currently operating on a hybrid model of working between home and office. The opportunity is also available for condensed hours.

Current driving licence and access to a vehicle is desirable .

The project will provide a practical solution to social problems that we currently face, in reducing the resource intensity and repeat visits by service users with mental health issues existing, caused or exacerbated by Covid 19.

We are seeking a client focused, enthusiastic and experienced mental health support worker. The successful applicant is expected to deal confidently with the public and to work flexibly as a member of the team responsible for overall service delivery.

To promote awareness of mental health issues within the staff and volunteer base and support staff with difficult interview situations.

We are also looking for a proven ability to work effectively and be well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, accurate case recording and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Experience in a Mental Health supporting role in statutory or third sector is essential.

Employee benefits

East Dunbartonshire Citizens Advice Bureau offers excellent terms and conditions, including a total of 37 days leave (incl 6 public holidays) and a pension scheme with an 8% employer contribution. East Dunbartonshire Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.