We are delighted to bring a brand new opportunity for a Commercial and Partnership Officer to join Bield’s Customer Experience team.

As our Commercial and Partnership Officer, the successful candidate will play a crucial role in developing and enhancing the BR24 and wider Bield brand, aligning it with Bield’s core values and service offerings. Reporting to the Head of BR24 & Assistive Technology Development, the successful candidate will work cross functionally to develop strategies to promote the services available and identify opportunities aligned with Bield’s strategies for growth.

This is a full time post, working 35 hours per week (9.00am – 5.00pm) Monday – Friday.

Hybrid working arrangements can be discussed at interview.

Areas of responsibility include:

- Development of menu of services to enable customers to understand the opportunities available to them;

- Initiate and nurture strategic partnerships that can amplify brand reach and foster collaborative opportunities. Regularly engage with stakeholders to reinforce Bield's presence in the market;

- Liaise with colleagues across Bield as well as key external partners around opportunities for innovation, improvement, and commercial return;

- Assist in the development of a clear and transparent pricing schedule that ensures that customers receive Value for Money, and that all services are appropriately funded;

- Develop and maintain effective monitoring and reporting systems for marketing campaigns and commercial activities;

- Conduct comprehensive market research to understand the evolving needs and preferences of tenants and partners. Utilise these insights to inform and refine marketing strategies and service offerings;

-Ensure that the team meet all Business Strategy and operational objectives in addition to complying with external regulation;

- Lead, motivate and develop the team to enable them to provide high quality services and contribute to the achievement of Bield’s strategic objectives;

- Ensure effective and consistent management of people issues;

- Manage and monitor budgets and take timely corrective action as appropriate;

- Represent Bield externally at appropriate forums

For full information please see the attached role profile.

Role requirements include:

- Demonstrable experience of managing or supervising a team

- Demonstrable experience of managing and enhancing service offerings, with a focus on brand development and strategic growth

- Demonstrable professionalism in interactions with colleagues, tenants and external stakeholders, with an emphasis on fostering relationships

- Experience in gathering and analysing statistical data to create detailed reports that track performance metrics to drive continuous improvement

- Experience of leading and managing internal projects

- Previous experience of working with older/vulnerable people and working within a housing association environment (desirable)

- Ability to work under pressure to meet deadlines and use your initiative to find solution

- Customer centred approach with strong verbal and written communication and

interpersonal skills

- Excellent IT skills

- Experience in a Business Development / Marketing role ideally in similar industry (desirable)

- Degree level qualification in Marketing, Business Development or similar field (desirable)

Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and offer a unique opportunity for you to have a positive impact through the work you do each day.

Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact. We strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.

Tenant Engagement and Participation Lead role will be responsible for leading tenant engagement, participation and tenancy sustainment activities, contributing to achieving strategic objectives and improving performance against the KPIs for the team. The successful candidate will ensure best practice and compliance with regulatory requirements are embedded in our practice, and work collaboratively with internal and external stakeholders, growing and developing new links with partners where appropriate.

Key areas of responsibility include:

• Tenant Participation and Engagement by organising and facilitating tenant groups and events as required;
• Support tenants’ involvement in self-assessment and scrutiny of Bield’s services and performance as well as digital inclusion;
• Implement and maintain Bield’s Tenant Participation Strategy and related action plans;
• Maintain knowledge of legislation, policy and good practice guidance affecting community engagement and tenant participation;
• Ensure tenants get clear and effective communication;
• Develop and maintain monitoring and reporting systems;
• Reports and analysis on tenant participation and engagement, wellbeing and tenancy sustainability;
• Ensure you and the people in your team understand their responsibilities for Health and Safety at work as well as operate with an awareness of inclusiveness, equality and diversity in all areas of responsibility;
• Lead, motivate and develop the team to enable them to provide high quality services and contribute to the achievement of Bield’s strategic objectives

The Candidate

The ideal candidate will have a good understanding of barriers to facing older people in a housing setting and a demonstrable experience of supporting and developing tenant participation, engagement and an understanding of different approaches that can be applied. You will have experience working in a professional manner with both tenants and external stakeholders such as health and social care partnerships, local authorities and regulatory organisations. Ideally we would like to see candidates with CIH Level 4 qualification and a membership of the Chartered Institute of Housing, however it is most important that you have a working knowledge and understanding of operating a housing management system and understanding of tenant participation best practice.

Tenant Engagement and Participation Lead will be required to travel across all Bield’s locations, therefore full UK Driving License and access to own vehicle (insured for business purposes) will be required.

Our benefits include:

• Competitive salary, reviewed annually
• Enhanced Pension Scheme
• Generous holidays entitlement
• Opportunities to work flexibly
• Access to a health care benefit plan, credit union and cycle to work scheme
• Employee Assistance Programme
• Opportunity to access wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress

At Bield our customers are at the heart of everything we do. We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people in Scotland to live independent and fulfilling lives.

Our motto is ‘Free to be’ – we strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.

We are currently looking to recruit two posts 1) East Scotland (Edinburgh or Dundee) and 2) West Scotland (Glasgow) to join our Customer Service Team as Income Advise Officer on a permanent basis. The working pattern for the two posts is up to 35 hours per week, Monday – Friday.

You will support customer engagement relating to benefits and income advice within a defined geographical area working with internal and external stakeholders and support in the delivery of strategic objectives. The Income Advice Officer will contribute to the continual development of Customer Services policies and procedures and promote good practice across the organisation relating to benefits advice and information.

Person Requirements

• Experience of developing services by supporting individuals and groups.
• Experience of working in social housing and understanding relevant policies and procedures.
• Experience of frontline service delivery and an understanding of different approaches that can be applied.
• Knowledge of welfare rights and the ability to interpret legislative changes and its impact.
• Commitment to working in partnership with internal and external individuals and organisations
• Full UK Driving License and a willingness to drive across Bield’s business areas
• Relevant qualification in welfare rights, Housing, Health and Social Care or an equivalent field at HNC (or equivalent or higher) level.Or, substantial relevant experience and evidence of continuous professional development within the welfare rights and debt advice sector.

Our Benefits

• Competitive salary, reviewed annually
• Car allowance
• Excellent holidays, up to 34 days each year (pro rata for part-time employees)
• Option to buy or sell holidays each year
• A range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress
• Flexible Working Hours Scheme
• Long Service Awards
• Occupational Sick Pay
• Family Friendly Policies
• Cycle to Work Scheme
• Career breaks
• Employee Assistance Programme

Are you interested in gaining experience of delivering transformational change in a vibrant housing association?

We are interested to hear from you if you want to try working and seeing life from a different perspective.

Secondments are considered. This is a fixed term appointment for 2 years.

Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all, and at Bield, you will have a unique opportunity to have a positive impact. At Bield, our brand is ‘Free to be’ – we strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.

We are looking for an independent and ambitious person to join our performance, Quality & Improvement team. You should be a strategic thinker and have strong analytical and communication skills to Interpret and convey complex information. You will use your project and change skills and experience to help to shape and transform services for older people.

You will support Bield to implement several change programmes outlined in our business objectives, including helping to modernise services for our 5500 tenants and 750 staff members.

The role of the Project and Change Manager is to support and collaborate with Change Leads and delivery teams to ensure that a range of business objectives are delivered in line with business needs and to time and quality. You will coach and support Change Leads to be effective in tracking and reporting project delivery and progress, and to surface and manage dependencies risks and issues.

This role will play a vital role in supporting the modernisation and effectiveness of our future services. You will also support the SMT/Leadership team to drive sustainable and meaningful change alongside growing our internal project management and change capacity.

Please see attached for the full job description and person specification. Training will be provided where necessary and we offer development opportunities for employees.

Our benefits include:

· Excellent holidays of up to 34 days per year (pro rata for part time employees)

· Defined contribution pension scheme with employer contributions of 6%

· Open to considering options to work flexibly, balancing individual and business requirements

· Opportunities to receive support and funding for professional qualifications

· Great learning and development opportunities

· Enhanced maternity and paternity pay

· Employee assistance programme

· Option to buy or sell holidays each year

For over 50 years, we have been doing our best to deliver quality housing and support for older people. We have been very lucky in attracting talented and committed Board members to lead us.

Our Business Strategy for 2018-23 keeps our focus firmly on our customers and features a comprehensive set of objectives and outcomes.

We are looking for new Board members to help us to meet the challenges ahead. We are particularly looking for strategic thinkers with experience in:

• Charity or Corporate Law/Regulatory Compliance
• Finance/Accountancy
• Commerce
• Quality customer service delivery

Above all, we want people who share our values and our vision of a Scotland where people of all ages are respected, can make their own choices and can live independent, fulfilling lives.

In return, you will gain a real sense of making a difference and, above all, be inspired by meeting some of the most enthusiastic and committed employees. You will also have access to learning and development opportunities.

You won’t be paid but you will be reimbursed for out-of-pocket expenses.

We are looking for a special person to lead a small Communications team here at Bield Housing and Care. ‘Free to Be’ is our Brand Promise, and it sums up our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible.

We are looking for someone who can lead our strategic internal communications and drive outward-facing communications. We want to hear from creative, imaginative, organised and committed people who can use storytelling to engage our colleagues, tenants, and service users, including their family and friends, alongside wider stakeholders—helping to embed culture and celebrate our diverse services and support.

This is a small team with lots to be achieved and very busy. We need a Manager to help to inspire positive change through detailed planning and creative talent. You should be able to tell our powerful stories in user-friendly ways.

We are looking for a socially minded colleague with the skills to help us deliver improved internal communications and external communications. If you have a strong communications or marketing background with some project management skills, we think you might be a perfect fit for us!

The successful candidate will bring to the role past work experience in leading, planning and delivering communications strategy, plans and campaigns. You will have a Degree Level membership/ qualification in a relevant discipline or equivalent experience gained through relevant work experience. It is desirable that you also have a Diploma Level Qualification/ Level 6 in marketing, digital marketing or communications recognised by Chartered Institute of Marketing. A full and valid UK driving license and access to a roadworthy vehicle insured for business use is also an essential requirement of the role.

Hours of employment are 35 hours per week, Monday to Friday. This position can be based within any Bield office (Dundee, Glasgow or Edinburgh). Please see the attachment above for the full job description and person specification.

Benefits include:

- Competitive salary reviewed annually.

- Excellent holidays, up to 34 days each year (pro rata for part-time employees).

- Option to buy or sell holidays each year.

- Job related training.

- Flexi time system.

About Bield

We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. The right candidate will understand and support Bield's ethos of "free to be".

Disability Confident

We are a Disability Confident employer if you have a disability and would like to be considered under the Disability Confident Scheme please include this information in your covering letter. If as a disabled applicant you meet the minimum criteria for the role then you will be given the opportunity to demonstrate your abilities at an interview. If you would like to receive any of the above information in a different format please contact the HR Team on 0131 273 4020.

If you require this information in an alternative format please contact us using the details above. This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application

At Bield our customers are at the heart of everything we do. We are a non-profit organization with charitable status, committed to providing a wide range of housing, care and support services for older people in Scotland.

Bield have a new and rare opportunity for a Catering Manager to oversee the delivery of a first-class catering service across 35 sites throughout Scotland. The right candidate will report to the Head of Supported Living, managing the production and delivery of healthy quality meals that meet relevant dietary guidelines. This is an exciting opportunity to promote a service that emphasises the importance a well-balanced diet has in the health and well-being of our tenants whilst developing a positive and professional relationship with the catering teams through training and supervision.

As Catering Manager, you will have experience working as a Chef Manager, Catering Manager or Head Chef managing and developing managing and developing teams within a multi-site organisation. Using creativity with food resources, you will oversee the development of the monthly menus, making provision as appropriate for quality, nutrition and dietary needs whilst ensuring the Cook Safe System is undertaken and compliance with Bield’s Health & Safety Policy, the current Food Safety Act and Environmental Health and COSHH Regulations.

It is essential that you have excellent communication and leadership skills and the ability to manage an annual catering budget. Experience within an organisation of similar size and complexity to Bield is desirable. The right candidate will have an Intermediate Food Hygiene Certificate whilst a Diploma in Advanced Food Hygiene is desired. The successful candidate must also hold a valid UK driving licence.

Hours of employment are 35 hours per week, Monday to Friday (9-5). For more information on the role please follow the link to our jobs page and apply directly.

We are currently working remotely in line with Scottish Government Guidance and the role will be mostly home based initially, as we look to a limited return to office working later in 2021, we can be flexible around our office based location as we have office bases in Glasgow, Edinburgh and Dundee. We are also happy to consider options for flexible working with the successful candidate although the role will require regular travel across all areas of Bield operations in order to meet the requirements of the role.

Benefits include:

- Competitive salary reviewed annually.

- Excellent holidays, up to 34 days each year (pro rata for part-time employees).

- Option to buy or sell holidays each year.

- Job related training

- Flexi-time system

About Bield

We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. The right candidate will understand and support Bield's ethos of "free to be".

We are looking for a special person to lead a small Communications team here at Bield Housing and Care. ‘Free to Be’ is our Brand Promise, and it sums up our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible.

We are looking for someone who can lead our strategic internal communications and drive outward-facing communications. We want to hear from creative, imaginative, organised and committed people who can use storytelling to engage our colleagues, tenants, and service users, including their family and friends, alongside wider stakeholders—helping to embed culture and celebrate our diverse services and support.

This is a small team with lots to be achieved and very busy. We need a Manager to help to inspire positive change through detailed planning and creative talent. You should be able to tell our powerful stories in user-friendly ways.

This is a new post, and we are looking for a socially minded colleague with the skills to help us deliver improved internal communications and external communications. If you have a strong communications or marketing background with some project management skills, we think you might be a perfect fit for us!

The successful candidate will bring to the role past work experience in leading, planning and delivering communications strategy, plans and campaigns. You will have a Degree Level membership/ qualification in a relevant discipline or equivalent experience gained through relevant work experience. It is desirable that you also have a Diploma Level Qualification/ Level 6 in marketing, digital marketing or communications recognised by Chartered Institute of Marketing. A full and valid UK driving license and access to a roadworthy vehicle insured for business use is also an essential requirement of the role.

Hours of employment are 35 hours per week, Monday to Friday. Please see the attachment above for the full job description and person specification.

Benefits include:

- Competitive salary reviewed annually.

- Excellent holidays, up to 34 days each year (pro rata for part-time employees).

- Option to buy or sell holidays each year.

- Job related training

- Flexi time system

About Bield

We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. The right candidate will understand and support Bield's ethos of "free to be".