The opportunity

Are you a passionate people person who can help others overcome barriers by providing intensive, personalised support that leads to sustained positive change?

We are looking for Mentors for our Places for People project, which supports households across Edinburgh City, West Lothian, Midlothian, and East Lothian.

Working with Housing Officers, you’ll offer in-home support and relational mentoring to new tenants to help them manage all aspects of their tenancy. This may include mental health, addiction, finances, training/education and behaviour change. You’ll do this by working with householders to identify short, medium, and long-term needs that will lead them to sustain their tenancy by providing a holistic approach that helps them achieve this.

Tenants will have their needs assessed by the mentor regularly through documented engagement, outcomes and KPI’s. Therefore, knowledge of IT and Microsoft packages is required. Having local knowledge of support services to link in within the area would also be desirable.

This highly rewarding role is suited to someone ambitious to transform lives who has excellent verbal and written communication skills. A people-centred approach is essential as you will build relationships with customers and communities. You must also be compassionate and resilient to support your customers through challenging

circumstances.

Who are we?

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

• Remote First - we actively try to ensure a positive work life balance and we welcome applications from those requiring flexibility.

• 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days

• Your birthday off

• Generous Salary Exchange Pension Scheme

• Sick pay rising to 26 weeks full pay

• Employee Assistance Programme

• Life Assurance

• Health Care Plan

• Cycle Scheme

• Daily online sessions to encourage positive wellbeing

• 3 volunteering days

• Furniture allowance for new starts

• And more!

Join the team who are making a real difference to people’s energy bills.

We are currently looking for individuals to join the Wise Group’s Home Energy Advice Team (HEAT) who are experts in providing advice and support to customers who are struggling with their energy bills.

HEAT provides mentoring and advocacy support to vulnerable households regarding their home energy. We help people who are in fuel poverty through the provision of independent, bespoke advice and information to ensure that energy issues are resolved effectively.

Our highly experienced HEAT team works with householders to optimise their relationship with fuel consumption and efficiency over time, reducing fuel poverty and helping people live comfortably in a warm home leading to a positive and sustainable future.

You will deliver this essential support remotely by a variety of channels such as phone, email, video or online chat.

You will also provide in-home, face to face support where required. This will be in Glasgow and the surrounding areas.

You will also participate in community-based outreach work to raise awareness of the HEAT service and identify vulnerable households who could benefit from our support.

We’ll provide full training to allow you to deliver in depth energy advice to help households. Many of your customers will be facing challenging circumstances when they call, so the ability to maintain outstanding customer service with potentially difficult cases is essential.

We’ve been doing this for over a decade, but this service has never been more important, and the team is in an exciting period of growth. This is a highly rewarding role which suits people ambitious to transform lives.

Join the team who are making a real difference to people’s energy bills.

The Wise Group’s Home Energy Advice Team (HEAT) provides mentoring and advocacy support to vulnerable households regarding their home energy. We help people who are in fuel poverty through the provision of independent, bespoke advice and information to ensure that energy issues are resolved effectively.

Our highly experienced HEAT team works with householders both remotely and in person to optimise their relationship with fuel consumption and efficiency, reducing fuel poverty and helping people live comfortably in a warm home leading to a positive and sustainable future. We’ve been doing this for over a decade, but this service has never been more important and the team is in an exciting period of growth.

The team’s Administrators play a vital role in this service through triaging and processing referrals, and connecting customers to the support from Energy Mentors.

You will be processing lots of information using a computer, so you’ll need strong IT skills and attention to detail along with excellent communication abilities as you will engage with a variety of internal and external colleagues and customers through phone and IT systems.

The right candidate will be organised and able to prepare documents and other materials as requested by your team lead.

This is a highly rewarding role which suits people ambitious to transform lives. For more details please see the role profile.

Who are we?

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

• Remote First – we actively try to ensure a positive work life balance and we welcome applications from those requiring flexibility.
• 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
• Your birthday off
• Generous Salary Exchange Pension Scheme
• Sick pay rising to 26 weeks full pay
• Employee Assistance Programme
• Life Assurance
• Health Care Plan
• Cycle Scheme
• Daily online sessions to encourage positive wellbeing
• 3 volunteering days
• Furniture allowance for new starts

And more!

The Wise Group provides support to customers who are serving short term prison sentences and seeks to help their reintegration back into the community following liberation. We work with people on an individual basis to identify their needs and offer solutions to help improve their situation. As an Administrator within this team, you will be carrying out clerical tasks to ensure the smooth delivery of this service.

You will be processing lots of information using a computer, so you’ll need strong IT skills along with excellent communication abilities as you will engage with a variety of internal and external colleagues and customers. This will also include answering enquiries by phone call and email.

The right candidate will be organised and able to prepare documents, presentations and other materials as requested by your team lead.

Who are we?

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

• Remote First – we actively try to ensure a positive work life balance and we welcome applications from those requiring flexibility.
• 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
• Your birthday off
• Generous Salary Exchange Pension Scheme
• Sick pay rising to 26 weeks full pay
• Employee Assistance Programme
• Life Assurance
• Health Care Plan
• Cycle Scheme
• Daily online sessions to encourage positive wellbeing
• 3 volunteering days
• Furniture allowance for new starts

And more!

We are recruiting a new Non-Executive Director to join our Board and chair our Finance and Audit Committee: We need you to support and challenge our future investment in colleagues and society through 2023 and beyond.

With an ambition and a passion to help many more vulnerable people and their families in the future, the newly strengthened Wise Group Board is focusing on delivering a significant growth strategy on a UK level which will be enabled by further strengthening the Board.

We have a saying in the Wise Group that being distinctive isn’t easy but it’s worth it. Transforming lives by lifting people out of poverty isn’t something that happens overnight or by accident.

Our values embody who we are and what we do. They are our statement of intent about how we want to turn up every day and we use these to keep us steering in the right direction.

This common purpose and set of beliefs across the enterprise is the foundation of the relational approach we each take every day and it’s what the Wise Group is built upon. It enables us to inspire the positive change we deliver for customers, colleagues, and stakeholders. With the current cost-of-living crisis, our purpose, and the way we achieve this, is more relevant, and more needed, than ever.

What we are looking for

This new appointment will play a key role in fuelling the next period of our journey. We are looking for individuals to provide management oversight; offer professional insight and contacts and act as a representative voice for the enterprise’s diverse interest groups.

With a comprehensive, “under the skin” understanding of our purpose and values you will help build our positive reputation, credibility, and capacity for new sources of funding and re-investment. Furthermore, you will constructively challenge current programmes and procedures, as well as coach, mentor and support the Executive Team to reinvigorate operational effectiveness whilst anticipating and advising the need for directional changes in Investment, Policy and Governance.

The ideal candidate is likely to be (but not exclusively) an exceptional, proven and highly respected Board level leader with a demonstrable track record in Finance, of orchestrating transitional growth in private or public sector organisations where robust governance, professionalism and innovative growth strategies have been critical to success.

You will have strong financial experience with an awareness of the Charities Statement of Recommended Practice (SORP 102) together with commercial experience and good operational awareness.

You are likely to be financially independent and at a stage in your career where a voluntary role in a unique leadership position requiring a deep-rooted personal interest in and desire to help improve the lives of the most vulnerable, holds great appeal. Alternatively, you may see this role as a valuable addition to your main career.

Regarded as a visionary with an intuitive mind and the courage to constructively disrupt and transform organisations, you are a person of integrity, humility and generous with your time for others.

Our values are:

• We hurdle boundaries and innovate

• We celebrate and respect individual difference

• We are ambitious to make a real difference every day socially, financially and culturally

• We go the distance, so our colleagues and customers reach a positive and sustainable future

• We thrive through collaboration, kindness and learning together

The behaviours

How we do things is at the heart of what we do and how we go about doing it. Success is knowing our values and behaviours and using them to manage our decisions and actions. The behaviours most important to this role are:

• Customer Impact: Reflects the pursuit of driving enterprise decisions from our customers’ perspective

• Commercial Awareness: Reflects the ability to use commercial, financial, and understanding to improve the impact of the enterprise

• Conceptual Thinking: Reflects the speed of understanding, mental dynamism, and the ability to grasp and create concepts/models

• Collaboration: Reflects the ability to pull colleagues, customers, and stakeholders together habitually to maximise the impact of the enterprise

• Equity and Diversity: Reflects the ability to support a diverse and inclusive workplace to achieve a competitive advantage

• Integrity: Reflects the ability to work ethically and to share the enterprise value of honesty

Home Energy Scotland is an exciting initiative funded by the Scottish Government and managed by the Energy Saving Trust. In Strathclyde and Central Scotland, the advice centre services are delivered by the Wise Group working on a remote first basis. Our team offer expert advice to individuals, communities and organisations in areas such as energy saving, renewable energy, sustainable transport and water efficiency. The work we do contributes towards the Scottish Government’s aims of alleviating fuel poverty and tackling climate change.

An exciting opportunity has arisen to join the Home Energy Scotland team as an Personal Adviser providing free and impartial advice on sustainable energy to householders, businesses and communities. You will be the first point of contact for our customers, providing the highest standard of professional service and going the extra mile to assist householders through multiple channels, mainly over the telephone.

You will be motivated to play a key role in our team delivering a world class service, making sure that every customer is given an exemplary standard of support and advice. You will answer questions and give advice relating to a wide variety of services with the objective of improving energy efficiency, reducing carbon emissions and tangibly reducing fuel poverty.

You will be able to able to think on your feet, solve problems and provide tailored solutions to meet customer needs. You will demonstrate personal resilience to support customers experiencing challenging circumstances.

An interest in the environment is advantageous but not essential, full training will be provided.

Please see the role profile for full details of the role.

If this sounds like the opportunity for you, we’d love to hear from you!

Who are we?

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

• Remote First - we actively try to ensure a positive work life balance and we welcome applications from those requiring flexibility.
• 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
• Your birthday off
• Generous Salary Exchange Pension Scheme
• Sick pay rising to 26 weeks full pay
• Employee Assistance Programme
• Life Assurance
• Health Care Plan
• Cycle Scheme
• Daily online sessions to encourage positive wellbeing
• 3 volunteering days
• Furniture allowance for new starts
• And more

Home Energy Scotland is an exciting initiative funded by the Scottish Government and managed by the Energy Saving Trust. In Strathclyde and Central Scotland, the advice centre services are delivered by the Wise Group working on a remote first basis. Our team offer expert advice to individuals, communities and organisations in areas such as energy saving, renewable energy, sustainable transport and water efficiency. The work we do contributes towards the Scottish Government’s aims of alleviating fuel poverty and tackling climate change.

An exciting opportunity has arisen to join the Home Energy Scotland team as an Operations Manager who will lead the continued success of the centre and who will be responsible for delivering on targets and for the provision of a world class service.

We are looking for a talented, enthusiastic and experienced manager with well-developed communication skills who will take overall operational responsibility for the high quality delivery of the Home Energy Scotland telephone and digital advice service. You will be thoroughly organised and it will be your responsibility to ensure that demanding targets are met and the highest quality standards are maintained.

Ideally you’ll have a background in, and an in-depth understanding of, project management and leadership preferably with contact centre experience. A passion for carbon reduction, energy efficiency and fuel poverty alleviation would also be desirable.

Our ideal candidate will be a strong communicator and a creative thinker able to enthuse and manage a team whilst delivering on targets.

Please see the Role Profile for full details of the qualifications and experience required for this role.

Who are we?

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group provides an inclusive and supportive working environment and an excellent benefits package, which includes the following:

• Remote First - we actively try to ensure a positive work life balance and we welcome applications from those requiring flexibility.
• 33 days’ annual leave (including Public Holidays) plus one additional day for every completed year of employment up to a maximum of an additional five days
• Your birthday off
• Generous Salary Exchange Pension Scheme
• Sick pay rising to 26 weeks full pay
• Employee Assistance Programme
• Life Assurance
• Health Care Plan
• Cycle Scheme
• Daily online sessions to encourage positive wellbeing
• 3 volunteering days
• Furniture allowance for new starts
• And more!

The Wise Group is a leading social enterprise helping to lift people out of poverty across the UK. In 2020 the Wise Group supported over 40,000 people through various services and programmes across three key areas – employability, energy advice & advocacy and community justice. The Wise Group builds better lives, better communities, and stronger businesses in partnership with a diverse range of organisations across the UK.

The fallout from covid has impacted us all and The Wise Group have been working tirelessly to support those in need throughout 2020 and 2021, providing tailored services and embracing new organisational values. They want to attract exceptional people that want to join their winning team. The group have achieved so much in the last 12 months that they are on a high. Revenue has increased by 50% in this period to accommodate the delivery of key contracts and services. The Group expects this growth to continue as their services are in high demand UK wide.

The Wise Group now has an ever-growing pool of opportunity and they are looking to recruit two new Strategic Development Leads, welcoming applications with networks in the north of England. The successful candidates will lead on strategic development activity to realise the Group’s growth aspirations and generate income through developing external relationships. As an ambassador for the group the post holder will identify and nurture growth opportunities, develop beneficial and relevant partnerships, work collaboratively across the enterprise to deliver improvement and innovations, design and develop new and innovative programmes to support customers to transform their lives and focus on securing inward investment to support the delivery of our mission. The posts sit within the Strategic Development team; the post holder will work as part of a broader team and across the enterprise.

We are seeking candidates who have a passion for social enterprise and can align with The Wise Group’s core values, whilst driving growth activity through a multitude of channels. The appointed candidates will have excellent communication skills and a track record in business development.

The Wise Group is a leading social enterprise helping to lift people out of poverty across the UK. In 2020 the Wise Group supported over 40,000 people through various services and programmes across three key areas – employability, energy advice & advocacy and community justice. The Wise Group builds better lives, better communities, and stronger businesses in partnership with a diverse range of organisations across the UK.

The fallout from covid has impacted us all and The Wise Group have been working tirelessly to support those in need throughout 2020 and 2021, providing tailored services and embracing new organisational values. They want to attract exceptional people that want to join their winning team. The group have achieved so much in the last 12 months that they are on a high. Revenue has increased by 50% in this period to accommodate the delivery of key contracts and services. The Group expects this growth to continue as their services are in high demand UK wide.

The Wise Group now has an ever-growing pool of opportunity and they are looking to recruit a new Bid Lead. This post will own and manage all aspects of bidding to grow the enterprise income through competitive tenders, grant awards and other sources. The Bid Lead will project manage and continue to develop and improve the bid process whilst producing high quality, engaging proposals.

We are seeking enthusiastic candidates with a strong track record in bid management who can work with a range of stakeholders and lead teams. The role is open to bid experts from any background, if relevance and capability are highlighted within your application.