Relationships Scotland Borders supports families with relationship difficulties and with post separation arrangements for their children. We work throughout the Scottish Borders and there are four specialist teams: mediation; counselling and psycho-sexual therapy; contact and family support (adults & children).
We are currently looking for a Practice Manager to undertake the day-to-day management of practice workers and support the delivery of all service provision to our clients.
As a key member of our team, the Practice Manager will report directly to the CEO and will aid the development of the organisation and ensure consistency and excellence in standards of practice and service delivery.
We are looking for a highly motivated person with management experience who is confident, highly organised and can work flexibly, proactively and under pressure. Excellent people skills are imperative and experience of managing staff remotely would be helpful.
The successful candidate is expected to have a sound knowledge of family conflict and the effects of parental separation on children. An understanding of mediation and counselling processes, child protection and domestic abuse issues is highly desirable. The Practice Manager will be responsible for writing and/or overseeing all contact and child reports provided by RSB to the Courts and as such must have excellent written as well as verbal communication skills.
RSB has operated from a ‘virtual office’ successfully for 30 years and like the admin team, the Practice Manager will work mostly from home. Some travel around the Borders will be required to attend face-to-face meetings and occasional attendance at some national meetings in Edinburgh with colleagues from around Scotland will be needed. Currently all meetings are undertaken via Zoom and it is envisaged that this will, for the most part, continue once Covid restrictions ease.
Almost all client work is currently being carried out on-line, and the on-line option for clients will continue post-Covid, but normally most client appointments are undertaken on weekday mornings/evenings and it is expected that the Practice Manager will visit the staff at the practice venues in Galashiels, when needed.
A key role of the position will be to manage the work of the contact centres. RSB run four centres around the Borders which operate on Saturdays and occasional Saturday working will be required to ensure consistency of service, training and supervision of staff.
Five weeks annual leave per annum is offered along with 12 days public holiday. Pension contributions will be offered and discussed with the potential appointee.