Closed vacancies
This vacancy has now closed

Engagement Manager

  • Full time
  • TBC
  • Edinburgh
  • Closing 18th October 2019

Purpose of your job

To lead the delivery of our contracts at a local level, ensuring teams engage with participants in line with eligibility criteria and support programme start delivery

Principal accountabilities / key result areas

· Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against their targets.

· Performance manage a team of engagement advisors in line with internal budgets and funder expectations

· Ensure engagement plans are in place for team to deliver on monthly basis

· Support team to use various methods of engagement including social media etc.

· Ensure customer service standards are understood and observed by all Advisers (e.g. through Adviser observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.

· Undertake regular reviews with Advisers, prioritising those who are underperforming so that all advisers have the capability to deliver according to our customer service standards.

· Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.

· Promote positive brand recognition by engaging with stakeholders and local providers

· Ability to support a performance team using a multi-site / outreach approach

· Manage the office(s) to ensure appropriate physical and human resources exist to ensure performance is delivered to quality, compliance and contractual requirements.

· Ensure advisers maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards.

· Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and colleagues at all times.

Knowledge and experience

· Experience of working in a customer focused, results driven environment

· Experience of/ability to coach and performance manage a team in a similar environment

· Experience of/ability to understand key financial drivers from the P&L

· Knowledge of the local labour market

· Knowledge of recruitment legislation

· Knowledge of appropriate IT systems.

Key Interfaces

Internal; Performance Managers, Advisers, Internal service providers

External: Customers, Key stakeholders, other external bodies (e.g. Local Authority) Employers.

Must Have - Driving licence with access to a car

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This vacancy has now closed

Personal Advisers (Fife & Edinburgh - 5 posts)

  • Full time
  • £23,000
  • Fife or Edinburgh
  • Closing 18th November 2019

StartScotland is a partnership between The Lennox Partnership and Fedcap Employment Scotland. With extensive joint experience, we help to make a difference and create positives futures for people, their families and their communities.

Our mission is to improve people's lives and make a positive difference to Scotland through the delivery of Scotland’s employability service across the East and South West of Scotland.

Fedcap Employment is looking for five personal advisers to join our established successful teams in Fife and Edinburgh (3 Fife & 2 Edinburgh). FedCap Employment Scotland Ltd on behalf of StartScotland are delivering the Scottish Government’s flagship employability programme Fair Start Scotland across the East and South West of Scotland. This voluntary service is aimed at providing support to disabled people and those at risk of becoming long-term unemployed to find and retain work. This service will provide a coherent range of support that will respond flexibly to the individual needs of customers and their employers.

To find out more, please download the Job Description below.

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This vacancy has now closed

Engagement Consultants (Edinburgh and Fife)

  • Full time
  • £23,000
  • Edinburgh & Fife
  • Closing 29th November 2019

StartScotland is a partnership between The Lennox Partnership and Fedcap Employment Scotland. With extensive joint experience, we help to make a difference and create positives futures for people, their families and their communities.

Our mission is to improve people's lives and make a positive difference to Scotland through the delivery of Scotland’s employability service across the East and South West of Scotland.

Fedcap Employment is looking for two Engagement Consultants to join our established successful team in Edinburgh and Fife. The purpose of the role is to promote Fair Start Scotland and to engage eligible participants onto our employability services.

Every day will be different from delivering presentations, handing out leaflets, chatting to someone via social media channels to meeting a potential participant in a local library. You will have the opportunity to provide support and guidance to those who have the greatest need within our communities such as long term unemployed people, disabled people, and care leavers.

You will be accountable for:

  • Generating, managing and delivering a consistent pipeline of FSS participants in line with agreed targets
  • Promoting Start Scotland Services to organisations including but not limited to Job Centre Plus, local authorities and community groups
  • Fostering strong relationships and a reputation for providing a positive participant experience in the local community
  • Promoting Start Scotland Services on social media
  • Building relationships with your team including employer service consultants, personal advisors and local tutors to ensure our participants get the best service for their specific needs
  • Adhering to our customer service standards so that all our participants are provided with a consistently high standard of service that maximises their chances of securing sustainable employment
  • Ensuring compliance with our company policies (including Health and Safety, Safeguarding and Data Security) so participants, colleagues are protected at all times

You will need to demonstrate:

  • excellent administration and organisational skills
  • an ability to prioritise your workload
  • an ability to adapt your communication style and build rapport with a diverse range of people
  • an attention to detail and an ability to follow contractual processes ensuring full contractual quality and compliance expectations are met
  • solid IT skills including but not restricted to maintaining a client database, producing reports using word, excel and power point
  • our service delivery can be in remote locations with limited public transport so you will need access to a car
Shortlist
This vacancy has now closed

Engagement Manager

  • Full time
  • TBC
  • East Scotland
  • Closing 12th December 2019

Purpose of Your Job

To lead the delivery of our contracts at a local level, ensuring teams engage with participants in line with eligibility criteria and support programme start delivery

Principal Accountabilities / Key Result Areas

  • Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against their targets.
  • Performance manage a team of engagement advisors in line with internal budgets and funder expectations
  • Ensure engagement plans are in place for team to deliver on monthly basis
  • Support team to use various methods of engagement including social media etc.
  • Ensure customer service standards are understood and observed by all Advisers (e.g. through Adviser observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
  • Undertake regular reviews with Advisers, prioritising those who are underperforming so that all advisers have the capability to deliver according to our customer service standards.
  • Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.
  • Promote positive brand recognition by engaging with stakeholders and local providers
  • Ability to support a performance team using a multi-site / outreach approach
  • Manage the office(s) to ensure appropriate physical and human resources exist to ensure performance is delivered to quality, compliance and contractual requirements.
  • Ensure advisers maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards.
  • Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and colleagues at all times.

Knowledge and Experience

  • Experience of working in a customer focused, results driven environment
  • Experience of/ability to coach and performance manage a team in a similar environment
  • Experience of/ability to understand key financial drivers from the P&L
  • Knowledge of the local labour market
  • Knowledge of recruitment legislation
  • Knowledge of appropriate IT systems.

Key Interfaces

Internal; Performance Managers, Advisers, Internal service providers

External: Customers, Key stakeholders, other external bodies (e.g. Local Authority) Employers.

Shortlist
This vacancy has now closed

Performance Manager

  • Full time
  • TBC
  • Edinburgh
  • Closing 12th December 2019

Purpose of Your Job

To lead the delivery of our contracts at a local level within Edinburgh, ensuring teams offer support to our customers in line with our customer service standards and performance targets.

Principal Accountabilities / Key Result Areas

  • Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against their targets.
  • Ensure customer service standards are understood and observed by all Advisers (e.g. through Adviser observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
  • Undertake regular caseload reviews with Advisers, prioritising those who are underperforming so that all advisers have the capability to deliver according to our customer service standards.
  • Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.
  • Manage the office(s) to ensure appropriate physical and human resources exist to ensure performance is delivered to quality, compliance and contractual requirements.
  • Ensure advisers maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards.
  • Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and colleagues at all times.

Knowledge and Experience

  • Experience of working in a customer focused, results driven environment
  • Experience of/ability to coach and performance manage a team in a similar environment
  • Experience of/ability to understand key financial drivers from the P&L
  • Knowledge of the local labour market
  • Knowledge of recruitment legislation
  • Knowledge of appropriate IT systems.

Key Interfaces

Internal; Performance Managers, Advisers, Internal service providers

External: Customers, Key stakeholders, other external bodies (e.g. Local Authority) Employers.

Shortlist