Caf4e@Credo is a coffee shop for the whole community set on the ground floor of a three-storey building known as The Credo Centre, formerly a church. The coffee shop is a company within a registered charity, with a staff of 4 employees and a team of volunteers.

It aims are …

• To offer hospitality, space and a Christian presence within the city centre.
• To provide meeting space for Christian churches, charities and other organisations.
• To be supportive of those who are willing to volunteer whilst developing the skills and confidence to seek a range of employment.

On the upper floor of the Credo Centre is an open plan office floor accommodating many local charities and on the middle floor there is a large hall along with a multi-purpose room with a mix of soft furnishing and office furniture. There are two additional meeting rooms and a suite of four, 2 person counselling rooms.

The café manager currently has responsibility for letting out these rooms for meetings, events and conferences, liaising with users and organising the cleaning. The owners of the building are local and take an active interest in the usage of the space as well as maintenance and upkeep.

Since Covid-19 the coffee shop is open five days a week 9.30am - 3pm with the hope of re-opening on a Saturday in the near future. We remain closed on a Sunday.

The role

The newly created role of Hospitality and catering co-ordinator will have lead responsibility for the meeting room floor, with the aim of growing this area of the business. The successful candidate will be a motivated and organised individual who can combine efficient running of the meeting and events space and marketing and promotional activities with excellent customer service and being a reliable and effective team player. Tasks include managing bookings, liaising with users to plan their event, meeting and greeting on the day, agreeing catering with the café manager, and organising the room set up and cleaning schedule. The person will have a key role in building the reputation of the meeting room facility, through delivering excellent customer care, and will also actively seek new opportunities to promote the business with the support of the coffee shop manager.

This new role will provide additional capacity within the Caf4e Credo team and the person will work closely with the café manager as well as staff and volunteers. At times this will include providing the catering for meeting room users on the day and filling in as a member of the coffee shop team where required. The right candidate will be flexible and responsive, with the ability to be hands on in the café as required, to problem solve when challenges arise, and to proactively identify opportunities to add value to the team. The Hospitality and catering co-ordinator will also provide holiday relief for the manager and other staff members as required.

The post is being introduced initially on a temporary basis of 18 months, with the possibility of extension should the business continue to grow.

Working Hours

The post is for a total of 20 hours per week at £13000 per anum. Hours are expected to be Monday – Thursday, 9.30am – 2.30pm, but working pattern can be negotiated and we are open to the possibility of a flexible working pattern. A pension and paid holiday hours included.

Tasks and responsibilities

• Advancing the reputation of the Centre and promoting the meetings and events space through:
  • Excellent customer care
  • Seeking marketing opportunities such as developing promotional leaflets or social media material to bring new customers to the business
  • Developing new interest in the business through other creative routes
• Taking lead responsibility for the successful running of the meeting and events space at The Credo Centre which will include:
  • Co-ordinating bookings
  • Liaising with users to plan their event
  • Arranging catering if required with the Caf4e Credo team
  • Setting up the meeting rooms as required for the meeting or event
  • Meeting and greeting the meeting room customers and ensuring the requirements of the booking are met to a high standard
  • Tidying after an event and organising the cleaning (cleaning done by separately by professional cleaners)
• Enhancing the capacity of the Caf4e team through
  • Working closely with Caf4e staff and volunteers to organise and provide catering for meetings and events
  • Filling in for Caf4e staff as required, in and around the primary focus of running the meetings and event space
  • Providing holiday cover for the Caf4e manager and other members of staff

Person specification

• Leadership qualities
• Hospitable and able to interact with people on all levels
• To be self-motivated but also a team player as the role demands
• Good time-keeper and attention to detail
• Competent with social-media and computer skills