Scottish Public Services Ombudsman
Scottish Public Services Ombudsman
The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.

Current vacancies

Complaints Reviewer

  • Full time
  • £35,381 – £51,314
  • Edinburgh
  • Closing 3rd November 2021

Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed. You must have previous complaints handling and/or dispute resolution experience. Ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction.

Shortlist
Closed vacancies
This vacancy has now closed

Top job! Complaints Reviewer

  • Full time
  • £35,381 – £51,314
  • Edinburgh
  • Closing 10th June 2021

Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed. You must have previous complaints handling and/or dispute resolution experience. Ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction, and it would be beneficial to have experience or knowledge of social work and/or associated adult/child protection issues.

Shortlist
This vacancy has now closed

Top job! Complaints Reviewer

  • Full time
  • £35,381 – £51,314
  • Edinburgh
  • Closing 19th August 2021

Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed. You must have previous complaints handling and/or dispute resolution experience. Ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction, and it would be beneficial to have experience or knowledge of social work and/or associated adult/child protection issues.

Shortlist
This vacancy has now closed

Corporate Services Team Assistant

  • Part time
  • £23,211 – £29,147 pro-rata
  • Edinburgh
  • Closing 25th August 2021

The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies. We also review decisions about the Scottish Welfare Fund and are the Independent National Whistleblowing Office.

Our Corporate Services team provides a range of functions and internal and external services to a range of stakeholders. The Team Assistant’s tasks will be wide-ranging and will include advising on, designing and setting up electronic surveys, supporting the delivery of the learning and development plan, providing administrative support of the recruitment process. The Team Assistant will also provide support and cover for the HR and Independent Professional Advice functions.

This is an ideal role for an energetic and enthusiastic individual looking for a varied administrative workload and involvement in SPSO’s HR, surveying and independent professional advice processes. To be successful in this role, you will have a minimum of one years’ relevant experience in a general clerical and/or administrative support role. Building strong working relationships with colleagues and external stakeholders is a key part of this role and you will have a flexible approach with the ability to manage a wide range of competing priorities.

Shortlist
This vacancy has now closed

Improvement, Standards and Engagement Team Assistant

  • Part time
  • £23,211 – £29,147 pro-rata
  • Edinburgh
  • Closing 25th August 2021

The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies. We also review decisions about the Scottish Welfare Fund and are the Independent National Whistleblowing Office.

We are looking to recruit a new Team Assistant to join our Improvement, Standards and Engagement team. The post-holder will play a pivotal role in the effective running of our team by providing administrative support to the team with a specific focus on our Training and Standards function.

To be successful in this role, ideally you will have a minimum of 1 year's general clerical or administrative experience. You will be able to demonstrate an eye for detail, strong administration and organisation skills, accurate data input skills together with excellent interpersonal skills.

Shortlist