Charity number 215199
Job Introduction
The Stewardship Officer will be responsible to support the Philanthropy and Partnerships team with the development and delivery of a sector leading stewardship programme, encompassing communications and events. The successful candidate will ensure stewardship plans are in place for all key donors and provide excellent communication to supporters (through newsletters, organisational updates, project progress reports, etc.). They will maintain a calendar of stewardship events, and lead on the delivery.
The Stewardship Officer will be integral to the Philanthropy and Partnerships team cultivating strong ongoing relationships with high value supporters, resulting in ongoing financial return for the organisation.
Role Responsibility
Working with the Research and Operations Lead the Stewardship officer will support the delivery of stewardship across the Philanthropy and Partnerships team by:
- Supporting the development of stewardship products and tracking and monitoring the activities across the team
- Drafting and editing copy and developing content for internal and external audience
- Linking with internal stakeholders to support the delivery of critical stewardship activities
- Developing and maintaining a calendar of events and managing the delivery of stewardship events
Job Introduction
Diabetes Scotland have secured funding from The National Lottery Community Fund Scotland to develop and deliver a peer support project led by young people targeted specifically at 13-24 year olds living with type 1 diabetes across Scotland.
This 18 month project aims to improve self-management by helping young people increase their emotional health and wellbeing, overcome isolation and increase their confidence in self-management.
Interview Date: 23/24 March 2020
Role Responsibility
- To lead development, delivery and project management; following all relevant safeguarding, GDPR and Diabetes UK policies and procedures
- To embed the principles of co-design and co-production and ensure the project is being responsive to the needs of young people living with type 1
- To be responsible for the overall project budget
- To develop and deliver a robust evaluation and monitoring plan and meet all reporting requirements
- To be an ambassador for the project and for young people living with type 1
- To recruit and train young volunteers and constantly increase the confidence and capability of young people actively involved in the project
- To implement a communications and marketing strategy for the project across a range of platform
- To proactively build, and manage, key stakeholder/partnership relationships
- To share best practice and provide regular networking and knowledge transfer opportunities
- To support the development of an on-going legacy for the project beyond the lifespan of the current funding
The Ideal Candidate
The ideal candidate will have/be:
- Project management experience and have worked collaboratively with young people and young adults to design approaches that will meet their needs.
- Educated to degree level, or equivalent standard.
- Experience of working with young people and young adults across a variety of settings.
- Experience of project planning, delivery, training and evaluation
- Excellent verbal and written communication skills
- Proficient with digital and social media.
Package Description
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan (on completion of your probation period)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
About the Company
Diabetes is the most devastating and fastest growing health crisis of our time. There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.
We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications. We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.
Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes. We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.
But there's more to do. And you can be part of it.
We're a diverse bunch and as a charity we recognise and respect the value of everyone.
We've recently been awarded a One Star Accreditation status by Best Companies. And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list.
We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.
We have a vision of a world where diabetes can do no harm. If you’d like to be part of that, why not join us?
To learn more about the work we do - Clickhere
The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.
Main Responsibilities
As the Supporter Care Advisor you would be responsible for:
• Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter
• Providing excellent customer service by putting the supporter at the heart of everything we do
• Capture data and feedback accurately to help identify trends and new ways of working
• Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
• Providing first line Advocacy support
This is a great opportunity joining a vibrant and lively team working together to provide a fantastic service for those living with and affected by diabetes. The role provides a fantastic insight into Supporter Care with a strong training programme and opportunities to develop.
Ideal Candidate
We are looking for someone with:
• Excellent communication and customer service skills
• Strong written communication skills with the ability to personalise responses
• Problem Solving, identifying issues
Package
What we can offer you:
• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
• Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
We are seeking a first-class Policy and Public Affairs Manager to join our Diabetes Scotland team. This post will lead the strategic planning, development and implementation of policy and public affairs in Scotland and work collaboratively with the Diabetes UK Policy, Campaigns and Mobilisation team on wider policy development and UK campaigns in order to inform and influence others inside and outside of Diabetes Scotland.
Package Description
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan (on completion of your probation period)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
The Policy and Public Affairs Manager will play a key role in the development and coordination of policy, knowledge and insight, public affairs campaigns, reports, events and promotion of the policy agenda across Diabetes Scotland and across UK. The role will also help influence the wider policy agenda through networking, horizon scanning, partnership working, consultation responses, insight and evidence gathering and promotion of policy positions.
Ideal Candidate
You will have experience of working in a policy and public affairs role in a similar organisation and be able to demonstrate first class strategic thinking and planning skills. You will also be an excellent communicator and public speaker, skilled in analysis, writing reports, copy and other policy content for public and professional audiences. You will also have a broad knowledge of relevant policy areas, excellent organisational skills and ability to work under pressure, at your own initiative and as part of a team.
Diabetes Scotland have secured funding from The National Lottery Community Fund Scotland to develop and deliver a peer support project led by young people targeted specifically at 13-24 year olds living with type 1 diabetes across Scotland. This 18 month project aims to improve self-management by helping young people increase their emotional health and wellbeing, overcome isolation and increase their confidence in self-management.
Role Responsibility
Project Delivery/Management
- To lead development, delivery and project management; following all relevant safeguarding, GDPR and Diabetes UK policies and procedures
- To embed the principles of co-design and co-production and ensure the project is being responsive to the needs of young people living with type 1
- To be responsible for the overall project budget
- To develop and deliver a robust evaluation and monitoring plan and meet all reporting requirements
- To be an ambassador for the project and for young people living with type 1
- To recruit and train young volunteers and constantly increase the confidence and capability of young people actively involved in the project
- To implement a communications and marketing strategy for the project across a range of platforms
- To proactively build, and manage, key stakeholder/partnership relationships
- To share best practice and provide regular networking and knowledge transfer opportunities
- To support the development of an on-going legacy for the project beyond the lifespan of the current funding
General Responsibilities
- To be a point of first contact within Diabetes Scotland for all volunteers aged between 13-24
- To advise Diabetes Scotland on best practice relating to young people as required
- To support Diabetes Scotland events and with general office duties as required
- To contribute to Diabetes Scotland strategic planning and delivery and support the wider Diabetes Scotland team as required
The Ideal Candidate
The ideal candidate will have project management experience and have worked collaboratively with young people and young adults to design approaches that will meet their needs. Educated to degree level, or equivalent standard, you will have experience of working with young people and young adults across a variety of settings. You will also have experience of project planning, delivery, training and evaluation with excellent verbal and written communication skills as well as being proficient with digital and social media.
Package Description
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan (on completion of your probation period)Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
We are seeking a first-class Communications Manager to join our Diabetes Scotland team. This post will lead the strategic development, planning and delivery of communications in Scotland.
Role Responsibility
The Communication Manager will play a key role in helping us reach and engage new audiences, increase our profile and influence and raise awareness and understanding of diabetes and the need for prevention. The role will also help influence the wider policy agenda and play a key role in mobilising people living with diabetes to get involved in our campaigns and activities as well as ensuring that lived experience is at the heart of everything we do.
The Ideal Candidate
You will have proven experience of working in a similar Communications Manager role and be able to demonstrate first class strategic thinking, communication and writing skills with a good news sense and the ability to work under pressure, at your own initiative and as part of a team. You will also be an excellent public speaker, skilled at building relationships and working in partnership and have excellent organisational skills.
As a senior member of Diabetes UK’s small, but effective, media team – Diabetes UK’s Media Manager plays a key role in delivering impactful, wide-reaching and wide-ranging media campaigns designed to communicate the life-saving work of the organisation, drive fundraising, and keep diabetes high on the political agenda.
We are looking for a talented and experienced media manager with a track record of delivering high-impact press coverage that inspires people to act, and actively supports organisation-wide campaigns.
If you have a good knowledge of UK, national and/or regional media; can write well under pressure; and have the creativity and news sense needed to get our work the high profile it deserves – please apply.
Role Responsibility
Reporting to the Senior Media Manager, the Media Manager plays a vital role in delivering against a media strategy that supports our new and ambitious strategic goals as well as short term goals brought about by COVID-19.
Taking the lead in proactive media planning for the Media Team, the Media Manager is responsible for the planning and delivery of media activity that supports our major fundraising and awareness campaigns, ensuring we are delivering against an ‘always on’ approaching to seeding Diabetes UK key messages, fundraising products and campaigning activities across consumer, national and regional media titles..
Overseeing an exciting portfolio of projects, the Media Manager will plan and deliver media campaigns that land at key moments over the year, that are focused on maximising coverage targeted at key audiences, and that – at all times – are designed to advance the aims and objectives of Diabetes UK, and to support people living with and affected by diabetes.
The Ideal Candidate
A seasoned media and PR professional, who’s had experience in communications beyond press releases and news statements, our ideal candidate will be a creative problem solver who’s as comfortable taking the lead during a media crisis as they are independently managing their own portfolio of work.
With demonstrable experience in the voluntary, charity of health sector, commitment to our mission and values should be clear in everything our ideal candidate does. They’ll be as comfortable working to tight – occasionally unpredictable deadlines – as they are overseeing longer term plans to deliver impact at scale to support our strategic outcomes.
Package Description
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan (on completion of your probation period)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.