goodmoves

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Main Responsibilities

As the Supporter Care Advisor you would be responsible for:

• Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter

• Providing excellent customer service by putting the supporter at the heart of everything we do

• Capture data and feedback accurately to help identify trends and new ways of working

• Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.

• Providing first line Advocacy support

This is a great opportunity joining a vibrant and lively team working together to provide a fantastic service for those living with and affected by diabetes. The role provides a fantastic insight into Supporter Care with a strong training programme and opportunities to develop.

Ideal Candidate

We are looking for someone with:

• Excellent communication and customer service skills

• Strong written communication skills with the ability to personalise responses

• Problem Solving, identifying issues

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays

• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)

• Early finish Friday and flexible working as part of our approach to activity based working

• Discounts on gym membership

• Employee assistance programme to give you support on any issues that come up in life

• Annual season ticket loan (on completion of your probation period)

• Very active social scene including sport teams, gardening and other activities

• Generous pension provision, life assurance and income protection insurance

• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

• Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Job Introduction

Diabetes Scotland have secured funding from The National Lottery Community Fund Scotland to develop and deliver a peer support project led by young people targeted specifically at 13-24 year olds living with type 1 diabetes across Scotland.

This 18 month project aims to improve self-management by helping young people increase their emotional health and wellbeing, overcome isolation and increase their confidence in self-management.

Interview Date: 23/24 March 2020

Role Responsibility

• To lead development, delivery and project management; following all relevant safeguarding, GDPR and Diabetes UK policies and procedures
• To embed the principles of co-design and co-production and ensure the project is being responsive to the needs of young people living with type 1
• To be responsible for the overall project budget
• To develop and deliver a robust evaluation and monitoring plan and meet all reporting requirements
• To be an ambassador for the project and for young people living with type 1
• To recruit and train young volunteers and constantly increase the confidence and capability of young people actively involved in the project
• To implement a communications and marketing strategy for the project across a range of platform
• To proactively build, and manage, key stakeholder/partnership relationships
• To share best practice and provide regular networking and knowledge transfer opportunities
• To support the development of an on-going legacy for the project beyond the lifespan of the current funding

The Ideal Candidate

The ideal candidate will have/be:

• Project management experience and have worked collaboratively with young people and young adults to design approaches that will meet their needs.
• Educated to degree level, or equivalent standard.
• Experience of working with young people and young adults across a variety of settings.
• Experience of project planning, delivery, training and evaluation
• Excellent verbal and written communication skills
• Proficient with digital and social media.

Package Description

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan (on completion of your probation period)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

Diabetes is the most devastating and fastest growing health crisis of our time. There are currently 3.8 million people in the UK diagnosed with diabetes, and 1 million more with undiagnosed Type 2.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications. We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes. We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do. And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We've recently been awarded a One Star Accreditation status by Best Companies. And this year we were named 65th in the top 100 not-for-profit organisations in the Sunday Times Best Companies to Work For list.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm. If you’d like to be part of that, why not join us?

To learn more about the work we do - Clickhere