The Diabetes UK Involvement and Healthcare Engagement team forms a vital part of our commitment to transform diabetes care and advocating for people affected or at risk of diabetes.

The Healthcare Engagement Officer will play a key part in supporting the team and Diabetes UK to achieve this goal by effectively engaging with, being informed by, and influencing the many thousands of professionals who deliver care to people with diabetes. We work with extraordinary people in the NHS and supporting them has never been more important.

Role Responsibility

The Healthcare Engagement Officer leads on the creation of a strong training offer for NHS staff and build strong relationships and communication channels with varied professional groups.

You gather insight from HCPs to guarantee the opinions of HCPs inform all aspects of our work, ensuring we are addressing and tackling inequality through the creation of unbiased communications and resources.

The Healthcare Engagement Officer supports our clinical skills education strategy for HCPs, including the delivery of an online education platform to enable more people to get the quality of care they need to manage their diabetes well.

You will help to manage Diabetes UK’s presence at high profile national HCP conferences and events, including virtual conferencing, liaising internally and externally to book high profile speaking slots. In normal times this will mean a willingness to travel within the UK, sometimes working outside of normal office hours.

The Ideal Candidate

A key part of this role is providing clear and concise communications to a wide range of different professional groups. You have excellent verbal and written communication skills, including interpersonal skills and the ability to building strong relationships based on trust, respect and honesty. You have experience of contributing to complex cross-organisational projects on time and within budget.

As Healthcare Engagement Officer you will be a great motivator who is able to build community amongst the key stakeholders. You will thrive in working under pressure and managing a number of projects and workloads. You will be confident in putting forward alternative approaches as well as being open to new suggestions and ideas from others.

Package Description

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

A key driver within our charity’s strategy is that we will work to understand and address the inequalities that impact on people with diabetes, and those at risk of type 2 diabetes, as we strive to create a world where diabetes can do no harm.

As a Senior Policy Officer based in our Policy, Campaigns and Improvement directorate, you’ll play a vital role to help colleagues across the charity better understand the impact of poverty and social exclusion on health outcomes and to inform the development of strategies for addressing this. We’re at the start of our new five year strategy which has tackling inequalities as a major driver for delivering on all our outcomes.

Role Responsibility

You will lead on developing our policy positions on addressing the social determinants of health – the underlying causes of type 2 diabetes. You will conduct policy research on the impact of poverty and social exclusion as underlying causes of type 2 diabetes, and on the health outcomes of those living with diabetes. You will need to identify networks and build new relationships for the organisation to support Diabetes UK’s emerging work in this area.

You’ll make proposals about what Diabetes UK and others can do to address these underlying causes of poor health outcomes and inequalities. As a Senior Policy Officer you’ll work proactively across the organisation to ensure consistent policy messages and to inform campaigning and influencing activities by producing briefings, consultation responses, and other content.

The Ideal Candidate

You will have experience of working in a policy role in a charity or similar organisation. You can use insight and research to analyse and investigate complex policy issues and make clear proposals to address these. You will have an understanding of policy relating to social justice and poverty and be connected to relevant networks.

It would be especially useful if you have experience of working on these issues in a health- related organisation or setting. You communicate clearly and can explain policy positions to a range of stakeholders. You are curious and keen to understand and improve the lived experiences of people with poor health outcomes.

This role will lead on not only the delivery of changes that come through the charity’s Information Systems (IS) team, but also be a champion for changing the ways of working with the team within projects. This role has the opportunity to make a real change within Diabetes UK by bringing our wide stakeholder group along on a journey to improve efficiency.

Role Responsibility

• Manage the delivery of project outcomes relating to the IS team
• Start and maintain weekly development/delivery cycles
• Implement new ways of working within the IS team
• Train IS team on best practice around project management and AGILE principles

The Ideal Candidate

The ideal candidate will be an experienced AGILE project manager who has run projects using SCRUM development methodologies within teams with a broad number of responsibilities (across support and multiple projects). They should also have had significant involvement in projects that require cultural change within an organisation that brings about more efficient ways of working. Finally, we need someone who is not afraid of getting involved with the detail and really understanding the depth of what they are delivering.

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

About the Company

For the 4.8 million people in the UK with diabetes, there’s no day off. So, at Diabetes UK, we’re leading the fight every day, campaigning for better care, treatment and support. We won’t stop until diabetes can do no harm.

We are working to make sure that those affected by diabetes get the best care and support they need to live well with their condition and avoid life-changing complications. We're leading the way by funding critical research, improving healthcare and treatment so we can reach our vision of a world where diabetes can do no harm.

Diabetes UK staff are motivated and experienced and extremely passionate about helping people affected by diabetes. We have been fighting for people with diabetes for more than 80 years and changed millions of lives thanks to the new treatments, technology and policy changes we've been behind.

But there's more to do. And you can be part of it.

We're a diverse bunch and as a charity we recognise and respect the value of everyone.

We’re very excited to have been placed in the top 30 best UK charities to work for, and in the top 75 best large companies in London.

We're committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to actively support this commitment.

We have a vision of a world where diabetes can do no harm. If you’d like to be part of that, why not join us?

Diabetes UK has an ambitious and exciting strategy (A generation to end the harm 2020-2025) with a focus on improving outcomes for all people affected by and at risk of diabetes, making a difference to lives in the ways that matter most. To drive our new strategy, we have set up strategic programmes to make change happen to achieve these goals. We need strategically focused and impactful individuals to manage these programmes, with a focus in these areas:

Better Care - ensuring that people with diabetes have access to the quality care they need to manage their diabetes well (1 role)

Prevention and Remission of type 2 diabetes – ensuring fewer people develop or live with diabetes (up to 2 roles)

Please indicate on your application which programme you would like to be considered for.

Role Responsibility

In these roles you will have significant strategic responsibility and will:

• Support senior leaders to develop, plan and co-ordinate a programme of work to drive strategic change in Diabetes UK and wider systems
• Engage and work collaboratively with colleagues across the charity to ensure delivery of the programme
• Ensure that the programme is effective and impactful through review and evaluation
• Contribute your critical thinking to continuous improvement in how Diabetes UK delivers its strategy to achieve outcomes

The Ideal Candidate

As well as strong programme management skills, you will have the ability to see the bigger picture and understand system change, the thinking skills to learn quickly and pick up new ideas, the personal impact to drive strategic change and the skills to build relationships and networks across our whole organisation to make sure we deliver our goals.

The ideal candidate for these roles will have experience of making change happen, ideally in health, social or local service delivery, as well as the strategic focus and excellent programme management experience to oversee multiple complex workstreams across the whole breadth of Diabetes UK.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK. You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

If you have any questions, please contact HRAdvice@diabetes.org.uk

Package Description

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

At the heart of our charity’s strategy is a commitment to help people live better and more confident lives with diabetes, free from discrimination. This autumn our award-winning online education service Learning Zone received substantial external funding for a major new community engagement project to support our flagship work. In the new role of Outreach and Content Developer in our Digital Education Team, you’ll work directly with diverse local communities, and colleagues in the Midlands region, to co-produce content for Learning Zone that will help people live well and longer with diabetes. Over the next two years you’ll be exploring, delivering and promoting exciting new ways to help people deepen their knowledge of their condition and transform their health and their lives.

Role Responsibility

You will engage and maintain relationships with a variety of individuals and community organisations across Birmingham and Sandwell representing ethnically diverse communities. You’ll build confidence, trust and be transparent to ensure all individuals are valued. You’ll conduct interviews, focus groups and workshops with people living with or affected by diabetes from these communities, and healthcare professionals, to gather key insights and feedback that will inform content production. You’ll use those insights to create inspiring and educational online content for Learning Zone that is relevant to, and features people from, Indian, Pakistani, Bangladeshi, Black African and Black Caribbean populations. So you’ll travel to the Midlands area regularly and work flexibly when appropriate to support the involvement of participants, including occasionally working evenings or weekends. You’ll connect with local contacts to raise awareness, devise and support marketing campaigns, and extend Learning Zone’s reach to help share this potentially life-changing resource within these communities and beyond.

The Ideal Candidate

As an Outreach and Content Developer, you’ll have experience building relationships with people from local communities to gather insights that inform content or marketing production. So you’ll have the ‘soft skills’ needed to build trust and engage with people from all walks of life, from patients to health professionals, and you’ll have a working knowledge of the best practices that draw out actionable insights from focus groups and workshops. You’ll be a great team player with a positive can-do attitude, and you also have the ability to work independently and reliably using your own initiative. You’ll have excellent verbal and written communication skills, good organisational skills, and experience of the processes for content development, production, review, feedback and amends- ideally in a health information or e-learning context. You’ll be able to demonstrate good editorial judgement, high attention to detail, creative flair, and experience working on complex high-quality content or marketing projects with busy schedules.

Please note that though the location is flexible, there is a significant proportion of Midlands-based community engagement, making the Midlands the ideal location.