Social Security Scotland is an Executive Agency of the Scottish Government. In Scotland we have a number of devolved benefits, and it’s our responsibility to ensure that they are managed correctly and fairly, delivering those benefits to the 1.4 million people who rely on them.

Dignity, fairness and respect are at the core of everything we do. We demonstrate these values by making our work as transparent and accountable as possible.

We are committed to recruiting a diverse workforce that is representative of the clients we serve. Our benefits will help people from all walks of life in Scotland and it is crucial our workforce reflects this diversity.

We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect, and recognise each other’s contributions.

Colleagues of Social Security Scotland work in a diverse, supportive environment. In certain roles staff use flexible working. We are happy to accept your application if you wish to work part-time. You will have a minimum 5 weeks of annual leave (pro rata) in addition to all public and privilege holidays. Roles within Scottish Government allow for a number of other benefits including great support from managers through monthly conversations and a strong mentoring scheme. All staff are given a workstation assessment so that we can make you as comfortable as possible in your new role by putting in place any reasonable adjustments you may require.

Main Duties

The Place Services branch has the responsibility to lead the accommodation, travel, and smarter working arrangements for the Agency. There are two operational teams one located at our headquarters in Dundee and other in Glasgow. A new business management unit is currently being developed to support these operational teams, and to provide leadership in the areas under the responsibility of the Service.

The post holder will report to the Senior Place Manager of the Management Unit of Place Services, and will directly manage a number of key business activities for the Service to support the Agency achieve it’s corporate objectives.

This management role focusses on the areas of finance, risk, and policy. The post holder will be heavily involved in help shape and deliver the short, medium, and long term accommodation, travel, and smarter working arrangements for the Agency.

The role will involve significant collaboration with colleagues in Place Services, and will also link with colleagues across the Agency. The post holder will be guided and supported in the role by Place Services management team.

Specific Duties

• Manage the overall budget for the Service, including liaising with Finance and Workforce Planning colleagues, overseeing the PECOS system, headcount control, and the monthly reporting process; this will involve working closely with colleagues in Place Services to ensure that they administrate their financial transactions properly, and in doing so, achieving best value.
• Manage the overall risk and audit processes for the Service, including liaising with divisional risk and audit colleagues, managing the local risk register, and coordinating risk control activity across the Service.
• Manage, develop, coordinate, and record policy and processes for the Service and Agency as it relates to accommodation, travel, and smarter working; this will involve working closely with Place Service Leads in Dundee and Glasgow.
• Manage and develop a process to record and manage Agency assets under the responsibility of Place Services; this will involve working closely with the Place Service Leads in Dundee and Glasgow.
• Monitor business activity across the Service and Agency, highlight any deviation from planned activity as it relates to accommodation, travel, and smarter working and make proactive recommendations.
• Support the Senior Place Manager complete annual, monthly, and emergent corporate task for the Service; this will involve working closely with Place Service Leads in Dundee and Glasgow.

Essential Criteria

1. Developed leadership skills with the ability to engage internal and external stakeholders to deliver consistent positive results.
2. Developed organisational skills with the ability to demonstrate initiative and prioritise a varying workload to meet targets and deadlines.
3. Developed verbal and written communication skills with the ability to produce complex strategic material that is concise, well-structured, and accurate; with both written and numerical content.
4. Ability to analyse and interpret project and financial information to be able to problem solve, develop solutions, and make recommendations.

Social Security Scotland is an Executive Agency of the Scottish Government set up to deliver many devolved and new benefits.

These benefits will be introduced in stages by the Scottish Government and when fully operational we will be delivering benefits for people from all walks of life. These could be people with disabilities, carers, young people and people on low incomes.

We currently have opportunities for Practitioners to join us on a secondment basis to support the roll out of Child Disability Payment.

This is a new and exciting role allowing you to influence change and an opportunity to help shape and develop this new service. Your expertise and advice will ensure we make the right decisions for our clients based on our values of dignity, fairness, and respect.

This role is an excellent opportunity for those looking to develop their skills, and would suit individuals who are qualified Social Workers or Care Managers (SVQ Level 4) with at least 2 year experience working with families and children with disability.

Whilst these roles will be based in our Glasgow High Street office, due to the coronavirus (COVID-19) outbreak, all our offices are currently closed and working from home is the default position for the foreseeable future.

Remote working will be considered throughout the duration of the secondment if this is your preference, so we would welcome applicants from further afield. Alternative working patterns can also be accommodated.

As a Practitioner you will be registered with the Scottish Social Services Council (SSSC). You will provide expert advice and decision making support to our Case Managers working on Child Disability Payment (CDP) which replaces Child Disability Living Allowance.

Working on a daily basis with colleagues in a newly developing multidisciplinary team, your role will be to provide expertise and advice on child physical health, mental health and learning disabilities to Case Managers ensuring they are able to make robust and fair decisions. You will contribute to the design and continuous improvement of various aspects of the disability benefits system, including the decision making process.

Providing advice on a broad range of matters, for example, advising what further supporting information about a child or young person’s condition should be obtained to aid decision making will also form part of your role. You will also lead and help Case Managers to understand how a child or young person’s condition may impact their day to day life and that of their family.

In addition to providing support to Case Managers, you may also engage with clients, and medical and social care professionals to understand the impact of the applicant’s circumstances and condition and the support in place to help them.

You will also work closely with the Scottish Government’s Social Security, Health & Social Care, and Children & Families Directorates to ensure that devolved disability benefits reflect Ministerial ambitions to provide a fair system of Social Security that prioritises the dignity and respect of clients.

Good with people? Enjoy helping others? You could be just who we are looking for.

Social Security Scotland is looking for outgoing, friendly and enthusiastic people to join a team that helps the people of Scotland access the benefits they are entitled to. You might be from a customer service background in hospitality or travel or in a retail job that provides customer care or advice. Or perhaps you’ve been volunteering for a charity or working for a third sector organisation. It could be your first job or you are returning to the workplace after a break.

Whatever your age or experience, as long as you are good with people and want to help make a real difference to people’s lives, we are happy to hear from you.

As a Client Advisor you will be helping people to understand the benefits they are entitled to and how to access them, you will engage with clients via telephone, web chat or emails, building rapport through your excellent communications skills, being adaptable to changing priorities. We treat each other with dignity, fairness and respect and we extend that to every contact we have with our clients too.

You will work as part of a team and be given full training on all aspects of the role, including systems and technology required, before you start. We will also give you the ongoing support and development you need to succeed.

We are currently seeking applications for a Performance Manager within the Social Security based in Dundee. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We believe that social security is a human right and we are working to make sure that people get what they are entitled to. We believe that people should be able to get support when and where they need it and this is exactly the way we will approach the delivery of the assistance that is devolved. Social Security Scotland will be built with you – not for you. Together let's build a public service to be proud of.

The role offers the opportunity to manage and develop new teams in Scotland's new Social Security Agency. The development of our teams should focus on not only the 'what' but the 'how' in order to create an environment that blends

human rights within all we do.

This position would be ideal for someone who is empathetic, consistently able to put clients first, easily able to build trust and rapport and oversee their teams' performance to be able to identify the best solution for each client contacting the Agency. You will be joining our organisation at an exceptionally exciting time working together with our team to develop our Agency. This will require you to be adaptable and flexible in your approach as our systems and structures are established and our business develops and grows.

As part of the end to end processing of operational delivery, this is an important role which may involve managing a range of duties to ensure that we provide an excellent service.

The successful candidates will oversee the front line management of their operational teams within the Social Security Agency and their performance with responsibility for managing Team Managers.

Essential Criteria

1. A clear focus on efficient and effective service delivery which meets clients' needs, gained in an operational or service delivery environment

2. Proven line management experience and a track record of influencing teams to develop and reach their potential

3. Involvement in driving continuous improvement for the benefit of stakeholders, staff and clients

4. Experience of engaging with and developing staff to build resilience to handle change in an environment which is evolving

Specific Duties

Core duties can include, but are not restricted to:

• Line manage, support and develop a cohort of Team Managers with counter-signing responsibility for Client Advisors.

• Build and maintain a constructive and encouraging team environment where your teams understand their contribution

• to the Agency.

• Act as a role model who will demonstrate commitment to making sure that enquiries are dealt with sensitively,

• appropriately and consistently.

• Ensuring Team Managers are investigating and handling complaints with due diligence and in accordance with our

• processes and procedures, acting as a point of escalation when required.

• Co-ordinate the delivery of our services by using available management information to plan and organise necessary

• resource to meet fluctuating business demands.

• Liaise with internal and external stakeholders to ensure minimal disruption from system issues and service releases by

• considering potential risks and impacts.

• Manage changes to policy and processes efficiently and constructively.

• Seek to find new solutions to improve business processes, quality and client satisfaction.

• Engage with the other functions to provide cross-area support to meet the business needs as and when required.

Qualifications Required

For jobs in Band B, you must hold a minimum of 3 Highers or equivalent.

As an alternative to academic qualifications, relevant experience will be considered: A clear focus on efficient and effective service delivery which meets clients' needs, gained in an operational or service delivery environment.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Important Information Regarding Interviews

In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Webex' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

We are currently seeking applications for a number of Decisions Team Managers within Social Security Scotland based in Glasgow. This role is internally identified as "Disability Assistance Manager". This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

These posts sit within the Scottish Government's newly created Executive Agency, Social Security Scotland, and is an exciting opportunity to be at the forefront and development of our Disability Payment services.

In September 2018, Social Security Scotland successfully began to administer the first wave of devolved benefits, with further benefits due to be delivered by the Agency as and when they come online. We believe that social security is a human right and we are working towards delivering a new Social Security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.

This is a key role and will evolve over time. The post holder will assist in the development and delivery of the agency's new disability benefits which go live in 2021. You will have responsibility for line managing a number of B1 Case Managers and you will use you the knowledge you have gained, as well as your previous decision making experience to support those staff with more complex cases. You will also be a champion for continuous improvement and making sure that the quality of decisions reached is of a high standard.

These posts are based in Glasgow, although some travel to Dundee or Edinburgh may be required.

Qualifications Required

For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or be able to demonstrate 'experience of considering legislation and/or regulations and interpreting evidence in a decision making environment.' Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications/relevant experience as stated above, your application will be automatically sifted out.

Essential Criteria

1. Experience of considering legislation and/or regulations and interpreting evidence in a decision making environment.

2. Ability to work collaboratively across a wide range of stakeholders.

3. Ability to manage people and workloads in a fast paced, demanding environment.

4. Demonstrate excellent communications skills, using a variety of communication methods, including verbal and written.

Important Information Regarding Interviews

In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Webex' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

We are currently seeking applications for a number of Decisions Team Managers within Social Security Scotland based in Dundee. This role is internally identified as "Disability Assistance Manager". This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

These posts sit within the Scottish Government's newly created Executive Agency, Social Security Scotland, and is an exciting opportunity to be at the forefront and development of our Disability Payment services.

In September 2018, Social Security Scotland successfully began to administer the first wave of devolved benefits, with further benefits due to be delivered by the Agency as and when they come online. We believe that social security is a human right and we are working towards delivering a new Social Security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.

This is a key role and will evolve over time. The post holder will assist in the development and delivery of the agency's new disability benefits which go live in 2021. You will have responsibility for line managing a number of B1 Case Managers and you will use you the knowledge you have gained, as well as your previous decision making experience to support those staff with more complex cases. You will also be a champion for continuous improvement and making sure that the quality of decisions reached is of a high standard.

These posts are based in Dundee, although some travel to Glasgow or Edinburgh may be required.

Qualifications Required

For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or be able to demonstrate 'experience of considering legislation and/or regulations and interpreting evidence in a decision making environment.' Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications/relevant experience as stated above, your application will be automatically sifted out.

Essential Criteria

1. Experience of considering legislation and/or regulations and interpreting evidence in a decision making environment.

2. Ability to work collaboratively across a wide range of stakeholders.

3. Ability to manage people and workloads in a fast paced, demanding environment.

4. Demonstrate excellent communications skills, using a variety of communication methods, including verbal and written.

Important Information Regarding Interviews

In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Webex' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.

We are currently seeking applications for Team Managers within Social Security Scotland based in Dundee.

This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

The Team Manager role offers an exciting opportunity to work in new and developing teams that will be part of Scotland's new Social Security Agency.

The opportunities in this role may vary; from leading and developing a team of Client Advisors to providing day to day operational support to all staff. This role is suited to candidates who are energetic, enthusiastic, have a passion for customer service, are adaptable and lead by example.

This is an exciting time to be involved in the Social Security Agency's start up, it is a key position allowing you to influence change and client experience within the agency.

Essential Criteria

1. Experience of managing, leading and developing colleagues to reach their potential.

2. Demonstrate the ability to build, develop and maintain good working relationships, which produces excellent service delivery in meeting the needs of clients.

3. Strong organisational skills, with the ability to work on your own initiative, whilst initiating and leading change.

Specific Duties

These are important roles within the Agency which will involve a range of duties to ensure that we provide an excellent service to Scotland’s citizens. You will need to be adaptable and flexible as our systems and structures are established and the service we provide develops and grows.

The main duties are:

• Line manage, support and develop a cohort of Client Advisors.

• Be responsible for quality assurance, performance, attendance management, diversity and fairness at work.

• You will support all elements of our People Strategy including carrying out monthly conversations and staff appraisals.

• Build and maintain a constructive and encouraging team environment where your teams understand their contribution to the Agency’s objectives.

• Create a culture that makes the teams part of designing the solutions.

• Act as a role model who will demonstrate commitment to making sure that enquiries are dealt with sensitively, appropriately and consistently.

• Manage changes to policy and processes efficiently and constructively.

Seek to find new solutions to improve business processes, quality and client satisfaction.

Qualifications Required

For jobs in Band B, you must hold a minimum of 3 Highers or equivalent.

As an alternative to academic qualifications, relevant experience will be considered: experience of managing, leading and developing colleagues to reach their potential.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.

Important Information Regarding Interviews

In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

In order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview as well as a personal device of choice with an account registered to the 'Webex' app by which you can undertake the interview/assessment if selected. We are also asking you to ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video feeds to undertake the interview. This will then ensure that there are no issues incurred during the interview.