In a nutshell
You will be part of the small and ambitious team at the Centre for Homelessness Impact, overseeing and delivering services and products that support the sector to use data and evidence to end homelessness.
Why is this role important for the Centre's work?
The Centre has three strategic priorities: filling the gaps in evidence and making it accessible; supporting evidence and data to be applied in practice; and mobilising a learning culture across the field. As the Centre’s Implementation and Product Lead, you will work across all three areas, helping the team to learn about the people who we serve (our core users are policy-makers, service commissioners, funders and practitioners in the field of homelessness and beyond) and making sure we design and build effective, accessible and user-centric products and services.
We are a What Works Centre that works with a startup spirit, and as a small team we strive to work in an open, collaborative, and optimistic way. The ideal team member would be someone who is comfortable hosting a user-testing session one day, facilitating a workshop with a local authority another day and working with a developer to build a new feature for our evidence tools on another.
The Centre for Homelessness Impact values both rigorous science and human-centred design, meaning we seek to combine great user experience with solid evidence throughout all of our work. As well as drawing on the expertise within our team, we collaborate with best-in-class partners such as IDEO, Johns Hopkins University, the Campbell Collaboration and the Behavioural Insights Team.
You will be responsible for:
Developing, operating and continually improving our evidence tools
Representing the voice of our users (i.e. policy-makers, service commissioners, funders and practitioners) on behalf of the team, and translating insights into opportunities for improvements to our products, programmes and overall offer to the field of homelessness
Planning, delivering and facilitating workshops with users, stakeholders and partners
Working with the Centre’s associates, freelance network and knowledge partners to bring in specialist expertise to support our work
Helping shape the Centre’s approach to implementation by anticipating the needs of our users
Collaborating with other What Works Centres to find opportunities to amplify our impact across policy fields
Your experience and skills:
You have 3-5 years of experience in a design-based role.
You have excellent project management skills, know when to challenge, when to listen, and when to lead. You'll be able to build relationships and juggle users, clients, sector leaders and the Centre’s partners. Above all, you get stuff done.
You’re a big picture thinker. You see opportunities where others see barriers, and you can confidently and optimistically articulate these opportunities to stakeholders and decision-makers.
You have a proven track record of delivering user-oriented solutions. You are passionate about uncovering user needs, identifying opportunities and translating them into products, services or programmes that meet those needs effectively.
You have experience delivering digital products or services, partnering with developers and designers, and leading product prioritisation and delivery of user-facing functionality. You are technically minded, and comfortable in technical conversations.
You think laterally, take inspiration from broad sources beyond the sectors you work in and approach the development of new solutions creatively.
You believe in the importance of using data and insights in decision-making.
Nice to have:
Expertise in visual design skills, including wireframing
Expertise in prototyping
Expertise in implementation science
The Centre was set up in 2018, in response to the need for an independent voice to champion the better use of rigorous evidence in preventing and tackling homelessness in its widest sense, going well beyond rough sleeping. The work therefore involves both policy and practice, and working with a range of other organisations and perspectives: we will only achieve our goals by drawing on the expertise both of academics and of people with lived experience of homelessness themselves, and by securing change in both policy and practice across a range of services, ie not just the “homelessness sector” itself.
To complement the skills and experience already on the board, we are looking particularly for members with the following attributes:
In addition, we are keen to strengthen the diversity of the board in a number of ways, to ensure we have as wide a range of perspectives as possible to make for better decisions:
We are looking for board members with the following qualities:
If you would like to help shape and drive an organisation which is starting to make a real impact on one of the major challenges of our time, we’d be delighted to hear from you.