Talking Mats is an award-winning social enterprise based in Stirling. Our vision is to improve the lives of people with communication difficulties by increasing their capacity to communicate effectively about things that matter to them.

We are a small team with an international reach and your job will be to:

• Provide efficient administrative support to the Talking Mats Business Manager and Talking Mats Team
• Respond to customer enquiries by email and telephone
• Make up resources and process resource orders
• Support the Business Manager with the purchase ledger and debt collection
• Support Associates in preparing course materials for training courses and participant follow up, post-training.

Person specification:

Essential

• Good oral and written communication skills, confident at answering the phone and responding to enquiries by email
• Works well in a small team
• Has attention to detail and an ability to keep accurate and clear records
• Can follow a clear, defined process confidently, with a solution focused attitude should issues occur
• Computer literate (Microsoft Office)
• Supportive of Talking Mats vision

Desirable

• Experience of reception/customer focused type work
• Experience of Xero, or similar accounts software
• Experience of Salesforce, or similar customer management software
• Knowledge of Talking Mats and/or training
• Experience of working in a small team/business