We have an exciting opportunity for an Office Manager to lead and develop a small team (currently six people). This follows significant investment in the transformation of our credit union. We’ve introduced new products and services, new processes and new technology, supported by a range of third-parties (e.g. providing IT Support). But there is still much to do!
We’re looking for an Office Manager who is passionate about what they do, innovative and optimistic, and committed to delivering a great service.
We need an Office Manager who has previous experience leading a team, preferably in a leadership role in customer services operations. The Office Manager will be instrumental in helping us identify and implement improvements to improve service, reduce cycle times and control costs. The Office Manager will play a key role in the continued development and growth of the credit union.
As Office Manager, you will be responsible for all aspects of office operations and specifically will manage all staff and volunteers in our Member Services team. This team provides the full range of application processing and account administration services to members. You will also support the Board of Directors and will be invited to attend our monthly board meetings.
The Jobholder will have proven operations management experience, relevant customer service skills, will be competent in using IT (such as Microsoft Office), with an exemplary work record.
Stirling Credit Union will support training and attendance at meetings and conferences relevant to the work of the Credit Union.
Stirling Credit Union is a financial cooperative. From our office in Stirling’s city centre, with the aid of a sophisticated online and mobile capability, we serve a large geographical area across central Scotland.
We are experiencing rapid growth, stimulated by a recent and ambitious transformation covering our products, services and technology. That’s why we’re seeking an Office Manager with the passion, experience and vision to lead and grow our small team of paid part-time staff and volunteers.
As Office Manager, you will be supported by our highly capable and involved board of directors and a small, friendly, committed office team.
On behalf of members, our office fulfils membership and loan applications, manages savings accounts, makes loans and collects repayments on loans – supported by significant process automation.
During the current COVID-19 emergency, our technology infrastructure (IT and telephones) is enabling full home-working for staff and volunteers.
Join us working with a vibrant team of staff and volunteers to deliver high quality services with LGBTI young people.
We are looking for an experienced youth worker to support the delivery of our youth services across Forth Valley, to work as part of the Youth Work Team, supervising staff, delivering training, capacity building and creating opportunities for young people. The post holder will work in partnership with key local stakeholders and be responsible for the development of our work with LGBT people, groups and networks in Forth Valley.
Are you able to deliver high quality youth work to LGBT young people through youth group work programmes and through individual one to one support?
Do you have a good understanding of LGBT identities and inclusion, youth participation & community engagement? If so then we look forward to your application.
About Stirling Carers Centre
Stirling Carers Centre (SCC) is the go-to charity that helps and supports unpaid carers in the heart of Scotland. It is no accident that SCC enjoys a leading and unrivalled reputation in its field, not only with its wide variety of stakeholders and partners locally and nationally across sectors, but most importantly with Unpaid Carers throughout the region.
During the 2018-19 financial year SCC supported: 7,421 one-to-one enquiries with Unpaid Carers; achieved financial gains in excess of £2.9 million; registered 534 new Carers; provided in excess of over 70 training sessions for Carers; facilitated 2,702 short breaks (see attached Annual Report 2019).
At SCC our excellent team of staff and volunteers continue to provide the following core services:
•Adult Support Service
•Young Adult Carers Service
•Young Carers Service
•A bespoke welfare rights and benefits advice and information
•Access to respite and short breaks, as well as a range of other local respite opportunities
•Complementary Therapies and other ‘soft’ services
•Facilitator of the Stirling Carers Voice Forum, which offers carers throughout the region avoice locally and nationally, as well as peer-support and access to local external partners toshare knowledge, experiences and best practice.
About the role
The SCC Board are seeking three new Directors to work alongside the Chair, Vice Chair, Treasurer and other Board Members to oversee and support our new CEO, Sarah Erskine, to develop and deliver on our new Business Plan 2020-25 with our dynamic team of committed staff.
The SCC Board currently comprises seven Directors, all of whom bring a wealth of diverse knowledge, skills and experience to the charity. The Board has recently recruited a new CEO and together this marks a new phase in SCC’s development with the crafting of a new Business Plan 2020-25, which will be launched at our AGM in September 2020.
It is both an exciting and challenging time to join us as a Director!
So, if you want to truly make a difference in shaping the strategic direction of this highly regarded charity supporting Unpaid Carers in the heart of Scotland, then this is a great opportunity to become a vital part of a highly skilled, dedicated Board and to work with our new CEO, staff and volunteers to help take SCC to the next stage in its development.
If you can spare a few hours each month to put your excellent skills to great use, then we would be delighted to receive your interest!
SCC seeks three new Directors who can bring their skills and expertise in the following areas:
• Governance & Charity Law
• Fundraising & Income Generation
• Finance & Risk
• Service Design and Development
• PR & Marketing
Experience and understanding of the Statutory, Third and Health Sectors in general is preferable, though not essential as full training will be provided to all new Directors during their induction. The Stirling Carers Centre staff team and wider community of Carers have a diverse range of backgrounds, and widening access and inclusion is central to our current business planning and development. We therefore welcome applications to the Board from protected characteristic individuals who have lived experience of barriers to access or discrimination. In addition to supporting the statutory governance requirements as set out in the Companies Act 2006 and Charities and Trustee Investment (Scotland) Act 2005, Directors will be invited to contribute their unique skills through contributions to short life working groups, sub-groups, and ad-hoc development work as they arise