Main purpose of the job: Responsible for the delivery of Support Services offered by CATH focusing on vulnerable people throughout Perth & Kinross

Main Duties and Responsibilities:

Service Delivery:

Provide an effective needs led service to service users throughout their engagement with CATH, in line with Cath’s policies and procedures

Deliver an effective early intervention support service to achieve the best possible results

Build and maintain relationships with complimentary agencies to secure best outcomes for service users and support agencies promoting best practice.

Resource Management:

Create and manage effective professional relationships with local authority staff and other external agencies CATH works in partnership with.

Maintain a working knowledge of available resources for service users, signposting and referring as necessary

Casework Management:

To work with service users ensuring provision of advice, support, motivation, crisis intervention and future planning where appropriate to the expressed needs of service users

Lead on regular reviews of service user cases – alongside partner agencies and other CATH services

Develop positive working relationships with clients in order to facilitate the best possible outcomes and to address issues of social isolation and exclusion

Work with clients seeking support to assess their needs and identify and work towards individual goals, ensuring an integrated approach towards support

Record and maintain digital records ensuring support plans are up to date and accurate

Organisational Responsibilities:

Actively participate as a team member, attend both project and whole staff team meetings

Participate in regular support and supervision

To contribute to providing cover for absent colleagues

To be aware of, understand and implement agreed policies, procedures and practice including in the area of Health and Safety at work.

Work in a way which is supportive of colleagues and ensures their safety and wellbeing

Undertake other duties as your line manager should require in keeping with the responsibility of the post

Many vulnerable children and young people are unable to be supported sufficiently within their own homes and communities. However, by intervening early with person centred approaches we can support children and young people to remain at home rather than moving into residential care.

We are looking for someone to join our team in Perth, who is passionate about supporting children and young people to secure the best possible outcomes as they live and grow within their communities. Our aim is to ensure that children, young people and families are supported to build on their strengths, assets and interests to develop enduring capacity and resilience. We also aim to support local professional stakeholders and communities to coproduce solutions.

Applicants should be enthusiastic, energetic and committed and, working in a culture based on respect, integrity, innovation and the ability to challenge, you will share our vision that collaborative early intervention and engagement is the best option for children and families who are on the ‘edge of care’. You will bring a fresh and collaborative approach and, in discussion with the manager, be willing to try new approaches to ensure strong and trusting relationships are developed with families and stakeholders. You should be dynamic and creative and be able to deliver flexible, person-centred services to vulnerable children and families in a way which can be playful, warm, accepting, curious, tenacious and empathetic.

You will have experience of direct practice within this field of work, including child/adult protection issues. Experience of working with children with additional support needs would be desirable but is not essential. You will work in a variety of settings including the service base, family homes, schools and community sites and deliver work either individually or with groups of children, young people and parents/carers.

A key part of the service is to be able to provide support whenever it is needed including at weekends, during the evening and on public holidays. There is a need to be adept at managing time, balancing the needs of children and families with the administrative elements of the role.

Poppyscotland is at the forefront of delivery of support to our Armed Forces community across Scotland. We reach out to those who have served, those still serving, and their families at times of crisis and need by offering vital, practical advice, assistance and funding.

Our work centres around seven key areas: tailored support and funding, advice, employment, mobility, respite, housing and mental health. While much of this work is delivered directly, collaboration with other specialist organisations for the benefit of Scotland's Armed Forces community is at the heart of Poppyscotland’s approach.

The Welfare Support Officer manages a caseload; providing support and advocacy to vulnerable beneficiaries and or those identified as having multiple and complex needs. The Welfare Support Officer will work with the individual to identify and prioritise needs and act as a point of contact for individuals whilst working in collaboration with partner organisations drawing on inputs from a wide network of professionals, agencies and volunteers.

The role is home based and normally involves regular travel across the region as outlined in the Job Description. Currently the work is being undertaken remotely with the use of technology rather than face to face. You may also have to work outside office hours as necessary.

Key Skills & Experience

• General health, social care employment and housing casework experience
• Experience of working in the Health and Social Care, Housing/Homeless sector
• Experience of advocating on behalf of clients and beneficiaries
• Knowledge of UK benefits system, statutory support and relevant legislation
• Knowledge of mental health, homelessness, offending and substance abuse issues and how to access services for clients
• Full clean Driving Licence is essential and own car is desirable
• A relevant qualification in substance misuse and addiction, mental health, housing and homelessness, criminal justice and offending is desirable but not essential
• PVG membership will be required

As part of the Senior Management team you will be responsible for the successful development, coordination and delivery of our communities based programmes.

You will develop and maintain strategic partnerships across health, education and third sector organisations to ensure The Bike Station activity compliments and adds value to other community based activity.

You will be responsible for continually reviewing and developing our activity, demonstrating quality and impact.

In collaboration with the Senior Management team, provide direction and support to the on-site Community Outreach Officers to ensure the effective coordination of day to day activities.

We are seeking an enthusiastic and creative individual with exceptional communication skills and senior level strategic fundraising experience to raise our profile and achieve fundraising goals.

You will play a key role within the Senior team, contributing to overall strategy and objective setting for the organisation.

You will be responsible for the development and successful delivery of The Bike Station’s communication and fundraising strategies and enable us to clearly demonstrate and communicate the impact and value of our activity.

You will develop and deliver our communications and marketing strategy covering external communications and media relations, including a digital marketing plan tol ensure we are taking full advantage of new media.

You will effectively lead and direct fundraising, achieving revenue targets, by establishing, monitoring and developing quality opportunities.

To find out more about this role, please download the Job Description below.