This role is responsible for coordinating service delivery for The Bike Station in Perth. Supported by the Senior Management team, you will ensure the successful day to day delivery of The Bike Station activity including, refurbishment and sale of donated bikes, the coordination and delivery of training and Fix Your Own sessions and the coordination and delivery of commercial and community events.

Duties and responsibilities

• Responsible for the administrative duties and tasks to support the day to day operations of the social enterprise and charity.
• Coordinate a smooth working environment through the management of IT and telephone infrastructure and support contracts.
• Oversee general maintenance and implement fire, health and safety recommendations.
• Assist in the coordination of regular training, events and activities hosted within The Bike Station.
• Provide high quality support to customers including the resolution and closure of complex queries with minimal supervision.
• Responsible for organising calendars, events and training for the staff team including coordinating training, Dr Bike, public and commercial events.
• Maintain good relationships with key stakeholders in the region, including suppliers, supporters, referral partners, customers and beneficiaries.
• Contribute to the development of operating procedures, under guidance from the Production Manager.
• Ensure best practice across all The Bike Stations systems especially with regard to data protection.
• Other duties as required.

Person Specification

Experience:

• Minimum of 4 years experience delivering administrative support, preferably within the retail or charity sector.
• Experience of coordinating projects and activities, and meeting targets and objectives within a strategic framework.
• Experience of managing external stakeholders and a demonstrated ability to cultivate and maintain good working relationships.
• High level of organisational skills with exceptional attention to detail and a thorough and systematic approach to diagnosing and solving problems.

Skills:

• Exceptional Administration skills
• Highly organised
• Strong written and verbal communication skills
• Initiative and problem solving
• Team working
• Conflict resolution
• Prioritising
• Ability to work under pressure

As part of the Senior Management team you will be responsible for ensuring The Bike Station achieves its commercial income targets. You will lead on the development of new business and sales opportunities, providing detailed information on clear commercial value. Responsible for the success of the Edinburgh, Perth and Dundee retail environments. In collaboration with the Senior Management team, provide direction and support to the on-site Coordinators to ensure the effective coordination of day to day activities.

Key Responsibilities

• Develop and implement long term commercial income strategies in support of the charity’s overall strategic vision.
• Development of new business opportunities, demonstrating commercial value, a clear business case and how it furthers The Bike Station’s charitable objectives.
• Work in collaboration with Communications and Marketing Manager to support effective external communication and marketing strategies.
• Responsible for multi-site achievement of retail and sales targets across the organisation.
• Presentation of alternative sale options for refurbished bikes including pop-up sales, hub and spokes models.
• Development and maintenance of local partnerships including commercial, third sector and active travel stakeholders in Perth, Edinburgh and Dundee.
• In collaboration with the Production Manager develop, coordinate and deliver sales and new product training to the Production team.
• Oversee the activity of the Cycle Friendly Award Officers, developing new business opportunities as a result of their activity.
• Oversee the development, coordination and successful delivery of commercial offerings, including but not limited to commercial Dr Bike.
• Oversee the activity of local Coordinators, supporting the achievement of targets, delivering sales and new product training.
• In collaboration with the Senior Management team, provide direction and support to the on-site Coordinators to ensure the effective coordinators of day to day activities.
• Development of corporate partnerships to further our commercial and charitable objectives.
• Other duties as required.

Experience:

• Proven track record of a successful sales growth strategy within a local retail and sales
• Experience of developing new and commercial business opportunities
• Significant commercial experience within the bicycle trade (or equivalent) , including sales, and securing new products for sale
• Proven experience with accurate sales forecasting, costing and budgeting
• Strong partnership development, including from commercial, public and third sector organisation
• Experience of multi-site line management, motivating and supporting teams.
• Demonstrable experience of maintaining core organisational values when developing corporate partnership
• Good understanding of the third sector and the financial challenges within the sector

Skills:

• Excellent written and verbal communication skills
• Good financial acumen and commercial business sense
• An entrepreneurial approach
• Strong business minded individual with a desire to succeed in a fast-paced environment.
• Great interpersonal skills needed to understand dealers needs as well as develop and maintain positive working.
• Efficient time management is essential to effectively carry out the role.

Bringing about the day where everyone’s voice is heard and respected.

We are seeking volunteer Board members to join an existing team of trustees in a forward looking and inclusive organisation.

Independent Advocacy Perth & Kinross (IAPK) are looking for dynamic individuals to join the Board of Directors in supporting the strategic direction and development of the organisation.

IAPK is the main Independent Advocacy and Human Rights based organisation in Perth & Kinross, providing independent advocacy for people who experience vulnerability or disadvantage through disability, illness or life circumstances. IAPK provides free independent advocacy so that people have their voice heard and are involved in decisions which affect their lives. At the core of all our work are the Principles, Standards & Code of Best Practice for Independent Advocacy (SIAA 2019) and our IAPK Values: Human Rights, Independence, Partner-Led, Honesty, Courage and Empowerment

The Board are seeking applications from individuals who are interested in human rights, social justice and equality and are particularly interested in those with skills and experience with working in the 3rd sector; as well as those with skills in Finance, Business Management and Development, Charity Law, Fundraising, Human Resources, Marketing and Strategic Development.

The position is voluntary but reasonable expenses will be paid.