The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Money Talks Team (MTT) and Help to Claim projects. This is delivered through the channels of telephone, web chat and face-to-face interaction with clients.

Project aims:

• Help to Claim aims to support people to make a Universal Credit claim - from initial claim to first full correct payment
• Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi Channel Adviser covering Money Talks Team and Help to Claim projects. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Hours: 35 Hours per week. The requirement to be available from 8am and up to 6pm is essential and will be allocated on a rota basis.

Type of contract: Fixed-term contract until October 2020 (it is hoped that both projects will receive continued funding beyond this date)

Ardnamurchan Lighthouse Trust is looking for an experienced project manager and fundraiser to take us to the next stage of our exciting development project. The successful candidate will be an excellent communicator, and able to work with professionals, grant givers and the local community to help us deliver the Trust’s vision for the future of this iconic Lighthouse site at the most westerly point on the British mainland.

This is an exciting opportunity to join SCVO’s Information Service team and work in a role with specific responsibility for SCVO’s Funding Scotland resource; supporting voluntary sector organisations and individuals to identify and target relevant funders, and access up to date information on vital funding opportunities. The role will also involve responding to enquiries and providing specialist information and guidance to third sector organisations. If you have experience of working (or volunteering) in the voluntary sector, an understanding of voluntary sector topical issues and knowledge of the funding landscape, we’d like to hear from you!

"Thank you so much for your help, I wouldn’t have a smile on my face at all today if it hadn’t been for you. I am so grateful to have been able to speak and listen with you”

This is an exciting opportunity to join our team as a Women’s Worker within Ross-Shire Women’s Aid. Ross-Shire Women’s Aid has worked for almost 40 years to advocate and deliver direct support to women, young people and children who are living through, or who have experienced, domestic abuse.

The role of the Women’s Support Worker is to offer practical and emotional support with women who have experienced domestic abuse. The Women’s Support Worker is responsible for the delivery of services and related activities across the Ross-Shire area and within refuge. You will work with the local communities to ensure they are aware of the services available and other community organisations to ensure women receive the best possible support.

Application Notes:

Ross-shire Women’s Aid is a sector leading service comprising Refuge Accommodation, Community Outreach Support and Prevention Services. We are looking for an exceptional individual to help women make the transition towards a safer and happier future.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – they act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. Citizens Advice Scotland believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

This is a fantastic opportunity for a dynamic, people person to join Citizens Advice Scotland as Development Officer to cover areas in the north of Scotland. This role is offered on a permanent basis.

The Development Officer role is responsible for working with Citizens Advice Bureaux in the North and Citizens Advice Scotland colleagues to develop the service in Scotland locally, regionally and nationally. Based in Inverness most of your time will be spent out in bureaux working with boards of directors and managers, ensuing they provide a high quality, accessible and well managed service.

With a deep understanding and awareness of the voluntary sector and experience working with Boards, the successful candidate will have significant responsibility for prioritising and scheduling their own work on a day to day basis. In addition, the successful candidate will have demonstrable experience of managing or developing services and projects. You will have the ability to identify risks, plan strategically, and make sound decisions and recommendations to bureaux with support from the Development Team. All this will be backed up with excellent communication skills, including the ability to persuade and influence key stakeholders.

Please note that the successful candidate will be required to travel extensively to remote areas and attend meetings outwith normal working hours.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Who are Thera Group?

Thera Group are a charity that support people with a learning disability in the community. We want to demonstrate that people with a learning disability can be leaders in society but we can't do this without you! We need Support Workers in Inverness area to make our vision a reality.

What does a Support Worker do?

The role of a Support Worker is to ensure the people we work with are safe, happy and lead fulfilling lives.

Supporting someone with a learning disability isn't just personal care; it's so much more. A Support Worker could be taking the people supported swimming, assisting with the weekly shop, or even helping to administer the right medication.

What experience do I need?

You don't need to have worked in supported living before to be a good Support Worker. If you are caring, kind and want to work in a job that is genuinely rewarding, this is for you. Experience of working with complex individuals would be a strong advantage.

You'll need to have great communication skills and be comfortable making decisions. A basic level of English and Math is also required.

What are the Benefits?

• 20 days holiday + 9 days bank holiday
• Contributory pension
• Cycle to work scheme
• Employee support line to support you and your family
• Support in gaining professional qualifications
• Continuous on the job training is provided

This role is shift work. Driver, full UK driving licence, is essential.

Who are Thera Group?

Thera Group are a charity that support people with a learning disability. We want to demonstrate that people with a learning disability can be leaders in society but we can't do this without you! We need a Community Support Leader in the Inverness area to make our vision a reality.

What does a Community Support Leader do?

The role of a Community Support Leader will be responsible for managing a number of teams providing support care to people with learning disability.

The Community Support Leader will ensure compliance with Care Inspectorate and other regulatory bodies. They will manage a team, ensure best practice and coach the team to do the same. This role is key to ensuring our service meets the needs of our supports and our organisational vision.

What experience do I need?

To be a Community Support Leader you will need to have previous experience in the supported living industry as well as knowledge of Care Inspectorate.

You'll need great communication skills and be able manage a team. You'll be computer literate, be able to manage budgets, show initiative and be comfortable when it comes to problem solving.

What are the Benefits?

• 25 days holiday + 9 days bank holiday
• Contributory pension
• Cycle to work scheme
• Employee support line to support you and your family
• Support in gaining professional qualifications
• Continuous on the job training is provided

Who are Thera Group?

Thera Group are a charity that support people with a learning disability in the community. We want to demonstrate that people with a learning disability can be leaders in society but we can't do this without you! We need Support Workers in the Invergordon area to make our vision a reality.

What does a Support Worker do?

The role of a Support Worker is to ensure the people we work with are safe, happy and lead fulfilling lives.

Supporting someone with a learning disability isn't just personal care; it's so much more. A Support Worker could be taking the people supported swimming, assisting with the weekly shop, or even helping to administer the right medication.

If you would like to know more details about the role please click the job description below.

What experience do I need?

You don't need to have worked in supported living before to be a good Support Worker. If you are caring, kind and want to work in a job that is genuinely rewarding, this is for you.

You'll need to have great communication skills and be comfortable making decisions. A basic level of English and Math is also required.

What are the Benefits?

• 20 days holiday + 9 days bank holiday
• Contributory pension
• Cycle to work scheme
• Employee support line to support you and your family
• Support in gaining professional qualifications
• Continuous on the job training is provided

Do you want to make a real difference to survivors of sexual violence in Highland, contribute to changing attitudes and perceptions, and work towards the prevention of sexual violence? If so, we have an exciting opportunity to join our small but committed team.

RASASH is committed to providing person centred, therapeutic emotional support and advocacy for anyone in the Highlands aged 13 or over affected by sexual violence; and to working to prevent and eliminate sexual violence in all forms.

We are seeking an experienced finance worker to support all our finance and admin related work.

The postholder will have considerable experience in all aspects of Third Sector finance and will be confident and competent in working with Sage, Excel and other Office software. There may be opportunity for the postholder to be trained to cover a support-line shift but this will be dependent on the candidate and is not the main focus of the role.

This is a permanent post. Work pattern are negotiable.

This post is open to female applicants only as this is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Columba 1400 is a charity and social enterprise based in Scotland. The purpose of the organisation is to help young people discover their potential, either by working directly with them or by working with the key adults in the lives. This role will lead and support the delivery of Columba 1400’s Leadership Academies for Young People offering excellent facilitation throughout a participant’s residential element. Duties will include facilitating sessions throughout the week, including outdoor sessions and facilitating experiences for participants outwith sessions to offer another arena to demonstrate their leadership. Remit will also include liaising with centre staff including administration, kitchen and housekeeping departments to ensure effective communication and cohesion, contributing to the review and evaluation of the residential element of the Leadership Academy and contributing to the development and design of new offerings, projects and enhancements to Columba 1400's work. To secure this fantastic post, based in one of the most beautiful parts of Scotland, you will need to be able to demonstrate outstanding facilitation skills, knowledge of issues facing young people and excellent relationship building skills. A secondment option, particularly from the Education sector, will also be considered.

A Role Profile is available for download below.

Who Cares? Scotland is the country’s only national independent, representative membership organisation for Care Experienced people. Our vision is of a Lifetime of Equality, Respect and Love for Care Experienced people.

We are seeking an experienced and enthusiastic HR Officer to support the HR and Workforce Development Manager to provide a strategic human resource management and workforce development function to support achievement of our mission and objectives. The post holder will have a lead role in the areas of recruitment, selection & retention, performance management, absence management, policy writing, employee wellbeing and employee relations support. They will also support health and safety, change management and workforce development.

The post holder will be an adaptable, innovative, strategic thinker able to work on their own and with teams across the organisation. You will be qualified to degree level in a relevant subject, or have equivalent work experience and will also be a member of the CIPD. You will have excellent communication and interpersonal skills and bring extensive experience of all aspects of an HR function.

You will be committed to children’s rights, inclusive working, equal opportunities, and believe that young people can make transformative change happen in their lives if given the opportunity. You will be able to form positive working relationships with children and young people, and maintain and develop links with professional partners. A full driving licence would be advantageous.

We particularly welcome applications from individuals with experience of the care system.

The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As housing care worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

competitive hourly rates of £9.00 - £9.47 per hour;

guaranteed rota hours working between 7.30 am & 10pm

generous annual leave entitlement;

a choice of pension scheme with employer contributions;

flexible working policies;

access to extensive paid training and development opportunities; and

a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.