GNWCAB is celebrating 37 years of providing excellent information and advice services to local communities. If you are interested in becoming an important part of a vibrant and dynamic organisation, and have a passion for advice work, then this could be the very role for you!
The main requirements of the role will be to provide a range of excellent 1:1 generalist universal credit support and benefits advice and information to clients, and provide cover for outreaches in the wider communities as and when required. Helping out with the front line of the main GNWCAB core advice service, you will ensure that clients and third parties are directed through the most appropriate route to service in an efficient and courteous manner. Maintaining and following GNWCAB procedures and protocols to ensure an efficient and high quality service at all times will be of utmost importance. Full, high quality in-house training will be provided for the successful candidates.