We are seeking an experienced individual with a passion for Outdoors and Adventure to lead our team at Scout Adventures Fordell Firs.
We are looking for a centre manager who will be business focused and results driven, with a passion for excellence in customer service. Ideally with a background in the outdoor industry, you will have experience and a positive track record in business development and improvement, and working with a complex group of staff, customers and volunteers.
Role Summary and Purpose
Scout Adventures Fordell Firs is a 48 acre site based just outside Dunfermline, Fife. It has indoor accommodation for 67, a tented village for 64, and camping for more than 800. It has a strong reputation for providing day and residential visits & events to our members, schools, youth groups and charities for young people with additional support needs.
This role will primarily focus on leading, developing and managing the Scout Adventures Fordell Firs team to deliver a quality programme, create new on site adventurous activities, and to meet all safety and financial targets.
It’s the people that make Scout Adventures Fordell Firs an amazing place and you will be no exception! You will have an appreciation of what it takes to deliver a first class experience and will be able to ensure quality and consistency is maintained at all times through inspiring and motivating your team. You must be friendly and approachable whilst able to uphold our organisational values, and ensure that this is embedded within the staffing and volunteering teams.
We have got an exciting opportunity to join our fantastic team at Scout Adventures Fordell Firs.
We are seeking an enthusiastic, self-motivated individual who has an outstanding work ethic, and an excellent understanding of customer service needs. This role is vital in developing the customer journey experience as we look to provide a welcoming environment for our guests and ensure they have a positive, memorable experience.
Role Summary and Purpose
This role will be pivotal in developing and delivering our customer journey from the initial enquiry stage to post departure. This position will involve building and enhancing relationships with potential and existing customers, efficiently responding to all booking requests, and ensuring all our customers’ expectations are exceeded during their visit.
It’s the people that make Fordell Firs an amazing place and you will be no exception! You will have to have an appreciation of what it takes to deliver a first class customer experience. You must be friendly, approachable and have an outstanding work ethic to ensure you can keep on top of this fast moving activity centre. You must also have a love for people, and the ability to communicate effectively with people from a wide range of backgrounds.