Purpose of Your Job

To lead the delivery of our contracts at a local level, ensuring teams engage with participants in line with eligibility criteria and support programme start delivery

Principal Accountabilities / Key Result Areas

• Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against their targets.
• Performance manage a team of engagement advisors in line with internal budgets and funder expectations
• Ensure engagement plans are in place for team to deliver on monthly basis
• Support team to use various methods of engagement including social media etc.
• Ensure customer service standards are understood and observed by all Advisers (e.g. through Adviser observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
• Undertake regular reviews with Advisers, prioritising those who are underperforming so that all advisers have the capability to deliver according to our customer service standards.
• Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.
• Promote positive brand recognition by engaging with stakeholders and local providers
• Ability to support a performance team using a multi-site / outreach approach
• Manage the office(s) to ensure appropriate physical and human resources exist to ensure performance is delivered to quality, compliance and contractual requirements.
• Ensure advisers maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards.
• Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and colleagues at all times.

Knowledge and Experience

• Experience of working in a customer focused, results driven environment
• Experience of/ability to coach and performance manage a team in a similar environment
• Experience of/ability to understand key financial drivers from the P&L
• Knowledge of the local labour market
• Knowledge of recruitment legislation
• Knowledge of appropriate IT systems.

Key Interfaces

Internal; Performance Managers, Advisers, Internal service providers

External: Customers, Key stakeholders, other external bodies (e.g. Local Authority) Employers.

We have live vacancies across various locations in Scotland. And they’ll be a steady flow of new vacancies released over the coming months. Please search for a job in your postcode by clicking apply, and if there’s not a job near you right now then remember to sign up for alerts and we’ll notify you when we have one in your community.

We’re looking for member pioneers to join Co-op, in communities across the country. In this unique role you’ll be focused on bringing people together to make a difference in your community. That means talking to Co-op members, colleagues in stores and funeral homes, and representatives of the many local causes we support. By building relationships with and connecting these people you’ll be the catalyst for new ideas, initiatives and projects that will make our communities better places to live.

We plan to have a member pioneer dedicated to each of our communities and you’ll be a part of this ambitious plan for a better future. Everything you do will contribute to our community plan, making sure we make the biggest impact possible across the UK by increasing community co-operation. It’s an opportunity to make a visible difference where you live, supported by an organisation with nearly 70,000 colleagues.

What you’ll do:

• develop an action plan to improve community wellbeing, aligned to key themes
• establish and run a local community forum, or make connections with one that already exists
• build a strong group of contacts locally, making use of social media platforms to help with listening to and getting involved in community conversation
• get activities off the ground and encourage lots of involvement from members in your community
• prioritise your time, making your hours count and focusing on opportunities to make the biggest difference

This role would suit someone who:

• has lots of enthusiasm with the ability to get things moving
• is interested in all things community focussed
• can inspire and motivate people through their communication style
• loves working with and connecting people
• can prioritise their time and remain focussed on a long term goal
• is confident using social media
• has good basic IT skills (ideally with experience using collaborative tools like the Google suite or Skype)
• is both committed and dedicated
• lives within or very close to the community you’ll support, detailed above

Why Co-op?

As a member pioneer you’ll have the chance to support local communities, making a visible difference by encouraging people to work together. As a Co-op colleague you’ll also receive a competitive salary and a wide range of benefits including:

• 24 days holiday (rising to 30 with service)
• discounts on all kinds of Co-op products and services
• a pension with up to 10% employer contributions

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We want to build an inclusive environment, where everyone can develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve.

We can make adjustments to the interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at coop.co.uk/peoplepolicies

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.

We have live vacancies across various locations in Scotland. And they’ll be a steady flow of new vacancies released over the coming months. Please search for a job in your postcode by clicking apply, and if there’s not a job near you right now then remember to sign up for alerts and we’ll notify you when we have one in your community.

We’re looking for member pioneers to join Co-op, in communities across the country. In this unique role you’ll be focused on bringing people together to make a difference in your community. That means talking to Co-op members, colleagues in stores and funeral homes, and representatives of the many local causes we support. By building relationships with and connecting these people you’ll be the catalyst for new ideas, initiatives and projects that will make our communities better places to live.

We plan to have a member pioneer dedicated to each of our communities and you’ll be a part of this ambitious plan for a better future. Everything you do will contribute to our community plan, making sure we make the biggest impact possible across the UK by increasing community co-operation. It’s an opportunity to make a visible difference where you live, supported by an organisation with nearly 70,000 colleagues.

What you’ll do:

• develop an action plan to improve community wellbeing, aligned to key themes
• establish and run a local community forum, or make connections with one that already exists
• build a strong group of contacts locally, making use of social media platforms to help with listening to and getting involved in community conversation
• get activities off the ground and encourage lots of involvement from members in your community
• prioritise your time, making your hours count and focusing on opportunities to make the biggest difference

This role would suit someone who:

• has lots of enthusiasm with the ability to get things moving
• is interested in all things community focussed
• can inspire and motivate people through their communication style
• loves working with and connecting people
• can prioritise their time and remain focussed on a long term goal
• is confident using social media
• has good basic IT skills (ideally with experience using collaborative tools like the Google suite or Skype)
• is both committed and dedicated
• lives within or very close to the community you’ll support, detailed above

Why Co-op?

As a member pioneer you’ll have the chance to support local communities, making a visible difference by encouraging people to work together. As a Co-op colleague you’ll also receive a competitive salary and a wide range of benefits including:

• 24 days holiday (rising to 30 with service)
• discounts on all kinds of Co-op products and services
• a pension with up to 10% employer contributions

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We want to build an inclusive environment, where everyone can develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve.

We can make adjustments to the interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at coop.co.uk/peoplepolicies

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.

Furniture Plus is a charitable, self-sustaining, reuse and recycling social enterprise for furniture, household and electrical items. We offer low cost or discounted items to the public, whilst simultaneously delivering employability options through work and skills based placements and/or training. We are the largest furniture reuse and recycling organisation in Fife with a fleet of vehicles and have showrooms at our two sites in Fife at Dysart and Dunfermline

Furniture Plus’s aim is to combat poverty and social exclusion, especially homelessness through its core business of successfully reusing and recycling furniture.

Role Requirements:

We seek a capable individual to lead our high profile successful charity. The General Manager will deliver, working under the guidance and direction of the Board of Directors; agreed objectives and targets both financial and organisational.

High quality performance is expected in all business aspects through efficiency, expertise and

enthusiasm.

Key responsibilities include appropriate process management/direction of all activities including

management and support of staff, volunteers, placements and the safe and effective utilisation of

all Furniture Plus facilities.

Strong leadership skills will be required to ensure success in this challenging and ethically

rewarding role.

Experience Requirements:

- Required

• Leadership Skills
• Commercial acumen
• Financial Management

- Desired, but not essential

• Third Sector experience

The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As housing care worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

competitive hourly rates of £9.00 - £9.47 per hour;

guaranteed rota hours working between 7.30 am & 10pm

generous annual leave entitlement;

a choice of pension scheme with employer contributions;

flexible working policies;

access to extensive paid training and development opportunities; and

a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.