Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to the Head of Service Delivery (East), you will be responsible for a team of Support Co-ordinators who in turn manage volunteers to deliver and evaluate the support to victims and witnesses, at our local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

This role will primarily be based in Edinburgh however, you will need to be flexible and have the ability to travel, cover and support other localities across the East region as required.

This post will be subject to a PVG check.

Edinburgh University Students' Association is looking to recruit a Welfare Adviser to join The Advice Place.

The Role:

The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students Association. The service operates as a duty advice and appointment-based service and is currently based online, with the service available to users by phone, Microsoft Teams and email. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, advocacy and support.

The successful candidate will also support with various outreach activities across outlying campuses and take part in Welcome Week and Open Day activities as a way of providing information about and promoting the Advice Place.

The Person:

The successful candidate will be educated to degree level, with a working knowledge of the Higher Education system and current student issues. You will be able to demonstrate experience of delivering advice, information and advocacy on a range of sensitive or confidential issues, whilst experience of working within an academic/welfare environment would also be desirable.

At least 2 years’ experience within an advice/information or advocacy setting, or within a student union setting would be advantageous.

Excellent communication and interpersonal skills are essential, as is the ability to build and maintain good working relationships with staff, stakeholders and students.

Organisational Information

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 37,000 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time at Edinburgh. We have four venues around the University of Edinburgh campus – King’s Buildings, The Pleasance, Potterrow and Teviot Row House – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members.

Find out more about us here: eusa.ed.ac.uk/about.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Our HR team are looking for a part-time HR & Payroll Administrator to:

• Support the HR Adviser & Head of Resources (HoR) with all administration associated with the employee life cycle from recruitment through to end of employment.

• Provide an effective and efficient administrative support function to ensure smooth and effective customer service is delivered to both internal staff and external clients in compliance with the Charity’s policy and procedures.

• Support the HR Adviser and HoR with monthly payroll and pensions processing for the Charity and its subsidiaries, in line with agreed SLAs.

The post will be a blend of office based (in Edinburgh) and home based work.

Due to the Covid outbreak in the UK, we have adapted our way of working in an effort to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting a Telephony Assistant Manager to line manage, lead, and motivate the Age Scotland Telephony Services Team. Providing support, training and development to a team of information, advice and friendship advisors.

You will support the Telephony Manager in the development of new systems and partnerships.

We are looking for someone with current or recent supervision and line management experience in a call centre environment and who is customer and people centric. You will have the ability to support and help develop new partnerships to enhance and expand telephony systems and processes. While previous knowledge of information and advice subjects is not a pre-requisite, you will be expected to understand what information resources are available and how to access them in order to support your team and clients with complex queries.