Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting an Information Support Officer who will be responsible for providing an exemplary ‘First Port of Call’ service in a virtual contact centre environment with inbound and outbound contact, providing Information and Friendship to older people living in Scotland, their families and carers.

We are looking for someone with excellent customer service experience and a good understanding of the issues affecting older people.

This is a fixed term post through to 31st August 2022.

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation concerned principally with the education, training and assessment of Surgeons, Dental Surgeons and other healthcare professionals who are involved in the surgical care of patients. Founded in 1505, the College currently has a total membership approaching 30,000 in approximately 100 countries throughout the world.

About the Role

The Senior Faculty Administrator will occupy an important and prominent position within a small, collaborative team of faculty administrators. In general, the duties of the post will include providing high quality administrative, project and secretariat support to several of the College’s faculties, covering surgery, dentistry and the extended surgical team.

This will be a varied and rewarding role, providing an opportunity to support the College’s faculties in delivering their operational and strategic objectives across a wide range of areas. The post holder will be required to engage with staff from across the College and with faculty members on a regular basis. Reporting to a Faculty Development Manager, the Senior Faculty Administrator will be expected to lead by example and set a high standard for the wider administrative team to follow.

There may be requirement for the role holder to work outside of normal working hours and travel for work occasionally.

The successful appointee will be working remotely, from home, until at least February 2021.

Experience/Qualifications/Key Skills

Applicants should be able to demonstrate significant previous experience of providing excellent project and administrative support to boards, committees and executive groups. Applicants will also require highly developed interpersonal and communication skills, experience in effectively prioritising and managing competing demands, and a demonstrable ability to produce high-quality, clear and concise written work, sometimes to challenging deadlines.

A key part of the role will involve working with a significant number of standing committees, boards and working groups across the different faculties and delivering an effective and efficient secretariat support function. Therefore, experience in this area is essential.

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh is an independent membership organisation concerned principally with the education, training and assessment of Surgeons, Dental Surgeons and other healthcare professionals who are involved in the surgical care of patients. Founded in 1505, the College currently has a total membership approaching 30,000 in approximately 100 countries throughout the world.

About the Role

The Faculty Development Manager will be responsible for managing, coordinating and providing on-going support to several College faculties. Leading a small, collaborative team, the post holder will manage and coordinate the administration of these faculties to deliver operational excellence across all activities, help formulate and deliver strategy and policy objectives and oversee compliance with governance requirements.

The post holder will be expected to liaise and work closely with other College departments, senior staff, elected office bearers and with a variety of external stakeholders, as required. At all times, the Manager’s focus will be on ensuring the success of the College’s faculties and supporting the formulation, monitoring and delivery of their strategic objectives.

There may be requirement for the role holder to work outside of normal working hours and travel for work occasionally.

The successful appointee will be working remotely, from home, until at least February 2021.

Experience/Qualifications/Key Skills

We are seeking candidates who are able to demonstrate previous success in managing and developing high-performing staff teams as well as experience of effectively managing projects or diverse portfolios of activity. To be successful in this role, you will need to bring to bear good judgement, critical thinking and strategic awareness. Highly developed interpersonal and communication skills will be necessary to work successfully with a wide range of stakeholders at all levels. You should have a flexible and adaptable approach, strong organisational skills and the ability to work well under the reasonable pressures of time and resource constraints.

A key part of the role will involve working with a significant number of standing committees, boards and working groups across the different faculties and ensuring the effectiveness and efficiency of the secretariat support function provided to them. Therefore, experience in this area is essential.

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting a Telephony Assistant Manager to line manage, lead, and motivate the Age Scotland Telephony Services Team. Providing support, training and development to a team of information, advice and friendship advisors.

You will support the Telephony Manager in the development of new systems and partnerships.

We are looking for someone with current or recent supervision and line management experience in a call centre environment and who is customer and people centric. You will have the ability to support and help develop new partnerships to enhance and expand telephony systems and processes.