Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland (CAS), our member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2016/17 the Citizens Advice Service in Scotland helped over 309,000 clients in Scotland deal with over one million issues overall.

This is a great opportunity for a part or fully qualified Accountant to join the CAS Finance team. The Accountant will use their financial expertise to support budget holders across CAS, as well as undertaking a central Finance role covering a wide range of functions and controls.

You will be a financial expert who is able to break down the complexities of management accounting to support budget holders across CAS who have a differing range of skills, using your communication and negotiation skills to aid this process.

You should have a methodical approach to work, able to plan and prioritise your workload to ensure that your role in supporting the central Finance function is balanced against support for budget holders.

You will need to ensure that your work will stand up to the scrutiny of senior managers and the Board, as you will often be required to support the Head of Finance in providing Financial reports and management account information to be presented at senior management or Board level.

An understanding and awareness of the unique challenges and requirements of working in Finance within the voluntary sector is desirable.

CAS Benefits

CAS offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with an 8% employer contribution. We have a flexi-time scheme which enables our staff to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please download the CAS Benefits document in the application pack at the bottom of this page.

We are currently looking for a Caseworker to join the Extra Help Unit (EHU) on a fixed-term basis for 12 months.

The Extra Help Unit provides support to vulnerable domestic consumers and micro-businesses with their energy and post complaints. This service is telephone based and covers the whole of Great Britain. The Unit has statutory duties to deal with cases where the consumer’s energy supply has been disconnected or is at risk of imminent disconnection. The Extra Help Unit also has statutory powers to support vulnerable consumers.

As a caseworker you will be the first point of referral for vulnerable consumers and responsible for investigating energy and post complaints on their behalf. A person may be deemed to be a vulnerable consumer due to personal circumstances, the complexity of their complaint or where they are at risk of having their energy supply disconnected.

You will be able to demonstrate strong empathy with the needs of disadvantaged or vulnerable consumers and possess highly developed interpersonal skills. You will be able to work in a busy and pressurised environment with varying workloads. You will be responsible for managing your own caseload, whilst supporting your colleagues. You will possess excellent negotiation and influencing skills in order to achieve the best outcome for consumers. Within your role as a Caseworker you will be expected to identify any trends or policies causing disadvantage to vulnerable consumers.

A background in providing advice over the telephone and letter writing is essential. A working knowledge of the energy industry is desirable.

This role offers the opportunity to make a real difference to consumers’ lives, particularly those who are vulnerable.

For more information, please refer to the Application Pack which can be downloaded below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

This is a great opportunity to play a vital role in an influential organisation that campaigns for a fairer Scotland where people are empowered and their rights respected.

We are currently looking for a Quality of Advice Assessment Coordinator to join the Quality Assurance team to effectively coordinate the Quality of Advice assessment programme ensuring its successful delivery and development where appropriate.

All Citizens Advice Bureau in Scotland must comply with the Scottish Association of Citizens Advice Bureaux Membership Scheme which sets out the quality assurance standards to which all bureaux are expected to operate. The Citizens Advice Scotland Quality Assurance team are responsible for auditing all bureaux against these standards and reporting to the Association’s Membership Standards Committee. The audit process consists of two parts:

• Quality of Advice Assessment which assesses the quality of advice and information provided by bureaux at the point of delivery and ensures that all bureaux in Scotland meet a minimum standard of service, in terms of the process of advice giving, and the actual technical accuracy of that advice
• Organisational Audit which examines the written policies and procedures provided by the bureau together with other evidence gathered through interviews with bureau paid staff, volunteers and governing body representatives

The Quality of Advice Assessment Coordinator role will involve coordination of Citizens Advice Scotland staff and local bureaux to enable effective delivery of the quarterly Quality of Advice monitoring schedule, as well as supporting the Citizens Advice Scotland Quality Assurance team by providing specialist administrative support.

The successful candidate will have a strong administrative background, with proven ability of successfully coordinating projects or programmes. You will also have a great practical knowledge of advice and case work in a generalist service across a variety of topic areas and excellent communication skills.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Youth Scotland, Scotland’s national charity for the support and delivery of community based youth work, would love you to come and join our dynamic team

We are at an exciting stage in our organisational development with a growing membership of youth groups and plans in place for significant growth in our support for youth work, youth groups and young people. We have identified the need for a new role which will suit a communications professional who is passionate about telling the story of the impact of youth work on young people’s lives. If this is you then we want to hear from you!

We are seeking to employ an enthusiastic person to develop & manage the BHBF programme for Home-Start Leith & North East Edinburgh. The successful candidate will recruit, train and support volunteers to work with families to create a positive home learning environment.

This is a fixed term 12 months contract and the post involves regulated work with children and/or protected adults. PVG Scheme registration is essential.

Citizens Advice Scotland is the advocate for citizens and consumers in Scotland. We work over a range of areas covering social justice, financial health, communities and people first markets, undertaking research, policy and advocacy.

Citizens Advice Scotland uses the extensive data from our advice network, and other research, to inform our policy and advocacy work. This virtuous circle of advice and advocacy helps to deliver real change for people. As well as our general advocacy role we are levy-funded to carry out advocacy work in the energy, post and water sectors.

Water Policy Officer plays a vital and active role, initiating research projects, writing a wide range of policy papers and engaging with external industry, political and government stakeholders.

Water Policy Officer also plays an important part in our work to improve outcomes for consumers.

The successful candidate will have a demonstrable knowledge and understanding of relevant policy areas across the UK and Scotland, including any associated regulations. You will also have a great ability to to effectively interpret quantitative and qualitative data as well as excellent analytical, written and oral communication skills.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Salary: £17,544 FTE (£9/hour) for unqualified staff

£19,317 FTE (£9.91/hour) for SVQ 2 qualified staff

£19,857 FTE (£10.18/hour) for SVQ 3 qualified staff

Are you passionate about helping others? Are you looking for a new role in social care, or a career change? Would you like to work for an organisation committed to providing high-quality care?

If so, Visualise Scotland are currently looking to recruit caring and compassionate individuals for Support Worker positions. With posts available in our Housing Support Services, you would be supporting amazing yet vulnerable adults with profound disabilities to achieve their maximum potential.

In exchange for your motivation, commitment and care, we pay £9.00-£10.18 per hour (dependent on qualification level) and provide excellent training and development opportunities.

Good interpersonal skills and a willingness to learn are essential. Experience of working with people with disabilities is desirable but not essential as full training and support will be provided.

If you would like an informal discussion about these posts, please contact us on 0131 475 2337.

This is a key role for the organisation, supporting the parent /carers of children and young people living with learning difficulties by providing information, advice and 1:1 support. The service may also be provided to young adults up to the age of 25. The role involves telephone and email contact as well as face-to-face meetings and liaising with professionals on behalf of families. From time to time it will be necessary to attend meetings in support of families. This post may occasionally require weekend and/or evening work.

This is a key role for the organisation, supporting the parent /carers of children and young people living with learning difficulties by providing information, advice and 1:1 support. The service may also be provided to young adults up to the age of 25. The role involves telephone and email contact and may include liaising with professionals on behalf of families. This post may occasionally require weekend and/or evening work.

Four Square has been a major provider of services for homeless and other people facing challenges in Edinburgh for 40 years. Four Square manages a wide range of services throughout Edinburgh, aimed at providing assistance and opportunities that will enable homeless and other people to develop the self-confidence and skills necessary for positive and sustainable independent living.

Our Stopover project provides emergency accommodation with support to up to 16 young people who are homeless or at risk.

Our Number Twenty project offers temporary supported accommodation for up to 6 young women who are homeless.

Our Training Flat scheme provides temporary accommodation with support for young people who are homeless.

Are you passionate about making a positive difference to young people’s lives?

Are you passionate about leading a dedicated team in offering a high level of support?

If the answer is yes, then joining Four Square as our Residential Services Manager could be the opportunity for you.

As our Residential Services Manager you will ensure that the services and operational management at Stopover, Number Twenty and Training Flats Scheme are of the highest possible professional standards and are in line with Four Square agreed policies and procedures. In return you will receive a competitive salary, company pension scheme, additional on-call allowance and the opportunity to develop within the organisation through our eLearning programme.

Main purpose of Job

• To ensure that the services and operational management at Stopover, Number Twenty and Tenancy Training Flats Scheme are of the highest possible professional standards and are in line with Four Square agreed policies and procedures.
• To review these services on a regular basis.
• To ensure compliance with all regulatory requirements and service contracts
• To contribute towards the development of new services for young homeless people.
• To assist the Social Care Manager in ensuring the maintenance of appropriate financial and administrative systems; in particular, ensuring the adherence to agreed project budgets.
• To bring to the early attention of the Social Care Manager any issues affecting the overall management and development of the projects