The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – they act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

This is a great opportunity for an enthusiastic and experienced HR professional to join Citizens Advice Scotland as HR Advisor as an integral part of the Human Resources team. This role is full time and offered on a permanent basis.

The HR Advisor role provides pragmatic, commercial and employee-focused advice and support, utilising excellent communication, coaching and influencing skills to drive employee engagement. You will provide a generalist HR service and work closely with all managers and employees across the organisation, offering advice and support where required.

The successful candidate will have substantial and demonstrable generalist HR knowledge and experience covering all major HR functions including recruitment and selection, performance management, learning and development, employee engagement, reward, and employment legislation. Ideally this experience would come from a public or third sector environment.

You will have excellent working knowledge of UK employment law and experience of managing employee relations issues. In addition, you will have a strong problem solving ability and be comfortable working in an environment which demands the ability to identify problems and drive innovative HR solutions to improve processes. All this will be backed up with excellent communication skills, including the ability to coach and influence key stakeholders.

Please note that the successful candidate will be required to regularly travel to Glasgow.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

We’re looking for an experienced marketing and community engagement professional with a passion for tackling the climate emergency to join our busy waste projects team.

The successful candidate will be an excellent communicator who can develop and deliver clear, engaging information for a variety of audiences using multiple channels and formats. You will be an enthusiastic and positive team player, highly organised and able to prioritise a demanding workload.

Reporting to the Waste Team Manager and working closely with the central Marketing and Communications team, you will support the delivery of high quality, high impact communications and engagement campaigns to drive positive changes in waste behaviours and achieve our organisational objectives.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus nine public holidays per year.

Veterans Housing Scotland is the operational name of the Scottish Veterans’ Garden City Association (Inc) (SVGCA). It is a private charitable letting agent, which together with its sister organisation, the Scottish Garden City Housing Society Ltd (SGCHS), provides housing to military veterans in Scotland who are disabled. Founded in 1915, we are one of Scotland’s oldest military housing charities and are extensively supported by a network of enthusiastic and committed volunteers, who are central to our success.

Our stock of over 650 houses of varying size and type is located throughout Scotland with an ambitious development programme over the past five years to increase the number and type of homes we can offer.

As we move into a new exciting chapter, the Charity is now seeking to enhance the assistance we provide to our tenants by proactively working with other support organisations so that our Veterans and their families can lead fulfilling and active lives in a positive and secure environment with the knowledge that, if required, they will receive the best possible support from those organisations best placed to provide it.

To take forward the successful development of this next stage in our strategy, the Charity now wishes to appoint an additional Senior Manager to work closely with the CEO to develop partnership working with organisations to provide added support to our volunteers and the wider Veterans Housing Scotland family.

This is an exciting, mobile and hands-on role for an existing senior manager who can demonstrate the abilities and skills required to pull organisations and individuals together to provide support and training for volunteers and identify support services for the evolving needs of our veterans and their families.

To find out more about this role, please download the Job Description below.

Established in 1978, Edinburgh Rape Crisis Centre (ERCC) provides a support, information and advocacy service for women, non-binary people, members of the trans community and young people aged 12 and over in Edinburgh, East and Midlothian who have experienced recent and/or historic sexual violence, including rape, sexual assault, childhood sexual abuse and commercial sexual exploitation. We also work in schools and with young people across Edinburgh and the Lothians, and strategically with multi-agency partners, towards preventing sexual violence.

We are looking for a motivated Sexual Violence Prevention Worker to deliver interventions to young people in West Lothian on consent and healthy sexual relationships, and to develop local strategic approaches to sexual violence prevention. The post is part of the national sexual violence prevention project coordinated by Rape Crisis Scotland.

We are looking for a skilled Financial and Administrative Coordinator to join our small team. Your role will include managing all aspects of day-to-day financial management and administration. We are looking for a candidate who has experience in financial management, grant applications and management, excellent communication skills, and high computer literacy. To find out more about this role, please download the documents below.

We are looking for an excellent Operations Manager with the desire to provide a high quality, customer focused service within the Home Energy Scotland advice centre in South East Scotland. The service is at the forefront of tackling climate change and fuel poverty, delivering advice on energy efficiency, renewable technology and transport.

You will be an experienced people manager with a motivational and coaching style that will inspire the whole team and support managers and specialists to perform to their full potential. With proven leadership skills, you’ll be committed to delivering projects and programmes with challenging targets and timings to a high standard.

You will drive delivery of exceptional customer service, developing effective processes to support the team to deliver advice to a large volume of customers via a range of channels, including telephone, events and digital.

You will have a curiosity to analyse outcomes to deliver continuous improvement, informing our direction as we strive to support our customers with a wide range of services including advice, referrals to other services, and home visits.

As a member of the Home Energy Scotland South East Facilitation Team, the Operations Manager has a fantastic opportunity to work closely with the Centre Manager and Marketing and Communications Manager to lead a team of 35 staff.

This opportunity offers a challenging and stimulating position in the environmental and charity sector focussed on the Scottish Government’s Energy Efficient Scotland programme.

Changeworks is Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Funded by the Scottish Government, we deliver Home Energy Scotland advice centres in South East Scotland and Highlands and Islands on behalf of Energy Saving Trust.

This role in The Prince’s Trust is known as Prince’s Trust Executive

The Prince’s Trust specialises in helping young people develop the confidence and skills to live, learn and earn, and has an exciting opportunity for an enthusiastic youth worker to join our dynamic team. This permanent position is well suited to an individual that is looking to gain hands-on experience in a thriving and supportive workplace and is as passionate as us about transforming the lives of young people.

Objectives:

You will work directly with young people, volunteers and partners to deliver programmes and activities to support and encourage 11-30 year olds. Working as part of a team within Edinburgh, you will work with clear objectives to ‘connect’, ‘progress’ and help ‘transform’ the lives of young people who need us most.

Responsibilities:

• Supporting young people to develop their confidence and skills.
• Supporting young people into positive outcomes including education, training and employment.
• Delivery of Prince’s Trust programmes.
• Planning, organising and budgeting.

Requirements:

• To support our delivery requirements across Edinburgh, we are particularly interested in receiving applications from individuals with some of the following:
• To be able to engage in challenges with optimism and resilience.
• To be adaptive and flexible, ready to embrace change and innovation.
• Experienced in providing one-to-one support and delivering high quality learning and development sessions through a variety of mediums including adventurous activities.
• Natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people.

Perks of working at The Trust:

• 25 days annual leave entitlement rising by 1 day per year to 30 days, plus bank holidays
• Generous life assurance cover (4 x annual salary)
• Interest free season ticket loans
• A contribution of 5% of your salary by The Trust to the Trust Pension Scheme
• Flexible, family-friendly policies (maternity, adoption, paternity, shared parental leave)
• Opportunities to volunteer for and/or attend events e.g. music festivals, The Prince’s Trust Awards, active events etc.
• In-house and external training opportunities available throughout the year
• You will be supporting young people to develop skills for life – confidence, communication, teamwork.
• You will be supporting young people to gain qualifications
• You will be supporting young people to set and achieve their goals
• You will be supporting young people to move into positive destinations – employment, education, diversionary activities or further development opportunities
• Work in a challenging, fast-paced but fun and supportive environment
• Working with a diverse team of people.

Click hereto download the job description.

Lothian are the principal transport provider in Edinburgh and the surrounding areas of Mid, East and West Lothian. This year we are celebrating 100 years of providing public transport in the city!

That is 100 years of creating memories and experiences with our customers and we want to make sure they’re always fond ones.

That’s where you come in…….

In this newly created position you will play a critical role in assessing, developing and enhancing accessibility for our customers as well as supporting them in overcoming barriers when using our fleet and services. You’ll be responsible for ensuring that the Lothian Group complies with relevant legislation and best practice, as well as striving to enhance the customer experience and promoting equality for all.

Accessibility Officer responsibilities -

• You’ll develop and introduce an Accessibility & Inclusion strategy for the Lothian Group, review regularly and take appropriate action to ensure the objectives are being met. As well as liaising with our internal teams to ensure our external websites reflect any improvements made.
• You’ll represent the Lothian Group externally on accessibility and inclusion related matters at events/meetings to develop and maintain strong partnership working and community involvement.
• You’ll work in partnership with equality groups to test and develop proposals, ensuring any likely impact is explored and considered.
• You’ll lead, develop and co-ordinate initiatives which promote and develop improved accessibility and inclusion on our services, which includes working with internal partners to achieve this.
• You’ll provide advice and support to individual customers and local groups as required.
• You’ll develop and implement actions plans to ensure continuous improvement for our customers.
• You’ll be responsible for assessing and responding to customer concerns relating to accessibility and/or inclusion as well as building and retaining the statistical data capturing this information, ensuring it can be reported on, complete audits, as and when required.
• You’ll work in partnership with our Police Liaison Officer on acts of a criminal nature to ensure all such cases are appropriately dealt with through the judicial system.
• You’ll ensure to maintain up to date knowledge of equality and diversity legislation including discrimination and then translate into practice to ensure statutory requirements are met and also good practice is adopted.
• You’ll devise, develop and implement relevant policies and procedures in support of the Accessibility & Inclusion strategy, which will include assisting delivering internal disability awareness training.
• You’ll work with our colleagues internally, providing advice and guidance on accessibility and inclusion.

Accessibility Officer requirements -

• You’ll have previous experience in a diversity and inclusion role or a role where the focus was on improving accessibility.
• You’ll have extensive knowledge of equality and diversity legislation and experience of translating this into working practices.
• You’ll have great communication skills, both verbal and written (with good report writing sills)
• You’ll have strong interpersonal skills, with the ability to build and maintain good working relationships with colleagues, customers and partners both internally and externally.
• You’ll have a well-developed use of initiative and problem-solving skills.
• You’ll have experience of implementing quality assurance systems and procedures.
• You’ll be self-motivated, and be driven to deliver results on time, to budget and quality measures.
• Ideally, you’ll have previous exposure to the public sector or local council but not essential.