Scotland’s Citizens Advice Network empowers people in every corner of Scotland through our local bureaux (CAB) and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

This post is within the Social Justice team who undertake our influencing work on social security, employment and housing. Together these issues makes up more than half of the workload of the Scottish Citizens Advice Bureaux network. A major focus of the team’s work at present is on responding to the impact of COVID 19 by identifying gaps in emergency support and lobbying for them to be addressed and in pushing for governments to put people at the centre of their recovery plans. We are seeing the significant impact of the COVID 19 crisis through the evidence base generated by the CAB network. The successful candidate will work as part of a team to contribute to developing and delivering social change in line with Citizen Advice Scotland’s Impact Framework.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially,but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Established in 1978, Edinburgh Rape Crisis Centre (ERCC) provides a support, information and advocacy service for women, non-binary people, members of the trans community and young people aged 12 and over in Edinburgh, East and Midlothian who have experienced recent and/or historic sexual violence, including rape, sexual assault, childhood sexual abuse and commercial sexual exploitation. We also work in schools and with young people across Edinburgh and the Lothians, and strategically with multi-agency partners, towards preventing sexual violence.

We have a vacancy for a skilled and experienced Counselling Support Worker to deliver our dedicated outreach support, information and advocacy service for women and members of the trans community in East Lothian who have experienced any form of sexual violence at any time in their lives.

This post is funded until 31 March 2021, with ‘in-principle’ funding awarded from 1 April to 30 September 2021.

Established in 1978, Edinburgh Rape Crisis Centre (ERCC) provides a support, information and advocacy service for women, non-binary people, members of the trans community and young people aged 12 and over in Edinburgh, East and Midlothian who have experienced recent and/or historic sexual violence, including rape, sexual assault, childhood sexual abuse and commercial sexual exploitation. We also work in schools and with young people across Edinburgh and the Lothians, and strategically with multi-agency partners, towards preventing sexual violence.

We are looking for a skilled and experienced Support and Advocacy Worker to provide dedicated advocacy support to survivors of sexual violence who have engaged or are considering engaging with the criminal justice system following a sexual crime. In particular this post will support survivors involved in a new Visually Recorded Interview (VRI) pilot being run in Edinburgh. The VRI pilot is a joint project between Rape Crisis Scotland, Police Scotland, Crown Office and Procurator Fiscal Service and the Scottish Government. The pilot involves the visual recording of the police statements of rape complainers, with a view to these statements potentially being used as someone’s evidence in chief in any trial.

This post is funded by the Scottish Government. Funding is confirmed up to 31 March 2021 and agreed in principle for the duration of the two year pilot which is expected to be until August 2021.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project co-ordination and support. The Project Officer will work alongside the rest of the allocated project team, ensuring successful delivery and development where appropriate.

As well as providing project coordination and support, the role will be responsible for the collation of management information and for the coordination and engagement with key stakeholders as well as assist with the drafting of project reports. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

This role will support a number of projects and therefore a dynamic and flexible individual who can multi task is required. The national projects are delivered by the bureau network, providing the advice and support people need. The Project Officer must have the ability to communicate clearly and to proactively gather information form a wide stakeholder and participation base ensuring deadlines are met.

The successful candidate will be able to demonstrate knowledge and experience of project management in a coordination or support role, including the use of project stakeholder communication and management reporting. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheets, word processing and presentation software with previous demonstrable experience.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Changeworks’ runs a very successful energy advice and advocacy service for vulnerable householders across East Lothian, Edinburgh, Midlothian and the Scottish Borders regions. We are now seeking to recruit additional full-time advisor capacity within the Affordable Warmth Team. We are looking for energetic and supportive individuals with a ‘can do’ attitude to deliver affordable warmth advice.

You will be highly organised with excellent communication skills and a mature, responsible and client focussed, attitude. An energy or advice providing background is desirable, as is experience of producing high quality written reports, working with disadvantaged people and knowledge of fuel poverty. A driving licence is highly desirable.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Research Officer is part of the Impact Team at Citizens Advice Scotland. The Impact Team seeks to achieve positive change through two main routes:

• informing and empowering individuals to take action through information, education and campaigning; and
• changing policy, practice and law.

The post sits within the Research Team which is an integral and busy section of the Impact Team. We apply an evidence based approach to all of our work, and so you will play a key role in supporting and coordinating research in areas identified as priorities for the citizens advice service, our clients and the people of Scotland.

The Research Officer uses a wide range of statistics, data, and evidence in order to highlight areas for action, develop and promote solutions. Working across a broad spectrum of issues, from social security to drinking water quality, the Research Officer also supports Policy colleagues to develop research solutions that will deliver a sound evidence base to influence legislation and positive outcomes for bureaux clients and consumers.

You will have experience of commissioning and project managing research projects carried out by external parties on behalf of Citizens Advice Scotland. As well as working closely with the Senior Research Officers to deliver a wide range of research projects, you will also assist Policy Officers and other Citizens Advice Scotland colleagues to design and undertake research in different policy areas.

The role is offered on fixed-term basis until 31 March 2021.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Coordinate the range of services with children and young people, which enables them to meet their social, educational and recreational needs and develop their capabilities. promote the vision, aims and objectives of Pilmeny Development Project (PDP).

Edinburgh Remakery is an award winning social enterprise which teaches repair and mending skills and campaigns for zero waste and strong community support. We teach repair skills and promote other repair activities. We look to make a culture of repair and reuse the norm, rather than an exception.

As of August 2020 we have pivoted our business model to focus on key business priorities. To this end the premises at Leith Walk has now become our E-Waste & Education Hub. This centre will concentrate on two streams; the first being our IT Disposal Service for both businesses and individuals and the refurbishment of IT equipment - with sales through our online shop. The second, our Education model.

Our Education model will take two routes:

• Educational Workshops for individuals, community groups and bespoke events such as staff away days, birthdays, and more
• Employability Opportunities with various entry points from volunteering, apprenticeships, internships and work placements

The main focus of this role will be the development and daily coordination of the workshops and the education routeway, and will be accountable to the Marketing and Events Manager.

Developing our workshops will help us increase our offering to new audiences as well as our existing supporters, engaging with the community in the process. It also aims to provide income generation as part of our social enterprise objectives. It will be essential to steer the workshops towards profitability, building on an established business model. A detailed business plan is in place, and the role will demand an ability to put this into action whilst allowing room for innovation and new, relevant business ideas.

The Circular Economy will generate many job opportunities in the future and our Education Model aims to address the skills-gap and ensure a skilled workforce for the future. The Education opportunities should address both our charitable objectives; giving back to the community whilst also incorporating benefits to our social enterprise, i.e deliverable projects that attract funding streams.

Person Specification

We are looking for someone who is creative, forward thinking, entrepreneurial, organised, and who has excellent judgement. You will be able to translate your own and others’ ideas into operational plans, analyse commercial strategies, develop business partnerships and be an excellent communicator.

This challenging and rewarding role requires proven success in a training, events, circular economy or Third Sector context.

We have a friendly and professional ethos, with a strong commitment to quality and innovation, both in terms of the services and products we provide and the way we work together.

Essential tasks:

• Coordinate and manage all workshops, liaising with tutors and freelancers
• Coordinate workshop bookings and customer enquiries
• Create and monitor workshop targets to measure progress against the business plan
• Report on Impact
• Manage a mixed stream of income from workshops income and grants income
• Develop Education Model with external partners
• Coordinate Employability programme
• Write clear monthly reports on KPI’s to funders and the Management Team
• Create targets for staff to measure progress against the business plan
• Set evaluation criteria for projects

Essential experience

• Project management experience
• Business development and sales experience
• Excellent interpersonal and communication skills

Desirable experience

• Experience in workshop or event management
• Experience of employability programmes

Four Square have an exciting opportunity for a qualified and experienced female to become our new Senior Practitioner with Registered Manager status to lead the teams in our Women’s Services. The role is vital to help us achieve our aim of ensuring every woman staying with us feels safe and secure and has the opportunity and support to recover and move on to a positive future. Our aim is that women can make a home and have a place in their community and a develop network of positive relationships that support them to build the life they want.

To carry out this role you will need to be qualified to degree level in a relevant subject i.e. social work, social sciences, psychology etc. and be a confident, dynamic and creative leader with a positive, ‘can do’ attitude who can inspire this in others. You will need to be focused on service excellence and lead a team of Practitioners to achieve this goal. You must have an in-depth knowledge of gender-based violence in all its forms, homelessness, trauma and supporting women with complex needs.

This role is located in the city centre of Edinburgh.

The Role:

The role of Senior Practitioner with Registered Manager status in our women's refuge, Keymoves is vital to help us achieve our aim of ensuring every woman staying with us feels safe and secure and has the opportunity and support to recover and move on to a positive future. Our aim is that women feel able to get a home, have a place in their community and a develop network of positive relationships that support them to build the life they want.

The role is to support a team of Practitioners in developing relationships often with people who have experienced a great deal of adversity and trauma and for whom having trust in others is difficult. Senior Practitioners use their skills in coaching and motivating to help Practitioners recognise their own strengths and work with them to build their confidence, resilience and motivation to undertake their role to the highest quality.

Alongside supporting staff, Senior Practitioners are part of the team and working directly with people using services and are part of a shift pattern which includes evenings and weekends.

Senior Practitioners tasks include gathering and evaluating feedback and any complaints, data entry and monitoring quality of the data recorded on CRM and other IT systems by Practitioners and preparing quantitative and qualitative data reports regularly to demonstrate the impact of the service and highlight improvements required. Senior Practitioners are also integral to designing and implementing service improvement plans.

The Senior Practitioner will also be responsible for managing staff absence, rotas, completion of reports for commissioners and a grant funder, promoting the service to all stakeholders. Another important role and responsibility are to undertake the role of Registered Manager with the Care Inspectorate and all the tasks that ensure information is uploaded to the portal and the services are measuring their care against the Health and Social Care Standards and acting where areas need to improve.

The Senior Practitioner will be part of an on-call rota providing overnight support to all the accommodation and community support services. This will include covering for an absent worker should there be no other staff available to cover the shift or attending a service where there is a significant incident or accident or building issue. An allowance will be paid with any worked hours of the on-call period paid as with time off in lieu.

To be a Senior Practitioner with Registered Manager status within Four Square’s Women’s Services you will need:

• Strong personal and professional values that align with our Organisational values of integrity, excellence, dignity and support;
• Excellent interpersonal skills with people who use our services, colleagues and partners;
• Experience of managing refuge or supported accommodation for adults;
• In-depth understanding of gender-based violence, domestic abuse, homelessness, trauma and adversity and how it impacts life outcomes for those we support and ensure the staff team stays up to date with research and policy developments;
• A commitment to learning and developing and putting this into practice;
• Be a reflective practitioner and be an active participant in regular reflective practice group supervision;
• A commitment to individual supervision and appraisal processes and motivated to action the personal development plan;
• To support staff to engage in supervision and appraisal process and collaboratively design a CPD programme for supervisees;
• To ensure all new staff undertake the induction programme;
• To provide staff with regular casework review meetings to ensure people are receiving the service stated to them and monitoring of caseloads;
• Ensure services’ meet and aim to exceed the standards set down by the Organisation, Care Inspectorate and funders;
• Membership of regulatory bodies required of the role and application of the codes and standards to their practice;
• To ensure the staff team is registered with SSSC and always adheres to the Code of Practice;
• To demonstrate leadership skills and is an active participant of the wider management team;
• To be engaged in the wider Organisation’s activities and encourage this in the staff team;
• A commitment to working in partnership with other organisations and professionals to support people;
• To demonstrate honesty, integrity, trustworthiness and be respectful to all – colleagues, people they support, partners, commissioners etc and encourage this in the staff team;
• Be committed to excellence and engage in improvement plans for the services or Organisation;
• Be creative in their approach to supporting people and coach staff to do same;
• And have a good standard of English and maths and able to produce clear written communications in the form of case notes, reports, diary entries, case studies timeously.

Requirements:

• Must be qualified to degree level in a relevant subject I.e social work, social sciences, psychology etc;
• Possess a management qualification at SCQF9 or be willing to work towards this;
• To comply always with Four Square’s Code of Conduct, together with its policies and procedures with regards to the maintenance of professional relationships between colleagues, the People We Work With and external organisations;
• To adhere to Four Square's Confidentiality and Data Protection Policy;
• To adhere to Four Square’s policy on Equality, Diversity and Inclusion when working with colleagues, the People We Work With and external organisations;
• To adhere to and maintain, all health and safety standards;
• To work in accordance with Four Square’s core values and mission statement.
• To undertake any other reasonable duties as directed (including providing cover for colleagues, as directed);
• To comply always with the Safeguarding Policy and Procedure;
• To attend conferences / seminars / training, as required.

Terms & Conditions:

• Working 35 hours per week, flexibly between Monday to Sunday to ensure the services meet their contractual requirements;
• £28,000 per annum plus £1,500 additional payment for undertaking Registered Manager status;
• On-call payment of £11 per night;
• 35 days annual leave entitlement rising to 40 days upon completion of 5 years' service.

L’Arche has been providing care and support services to adults with learning disabilities in Edinburgh for over 25 years. We are a community of around 60 people, part of an international federation of 150+ communities around the world. We provide registered supported living services in 3 localities in the Leith and Restalrig areas of Edinburgh, in small shared houses and individual flats. Our service is regulated by the Care Inspectorate and SSSC.

The role of Support and Care Leader is crucial in ensuring that the quality and standard of care and support to people living in our services complies with all requirements and that the assistant team are supported and well led. Promoting good communication is a key aspect of the role, along with ensuring L’Arche values of community and spiritual life are maintained. Family members of the people we support are actively involved and the Support and Care Leader works in close partnership with them.

L’Arche Edinburgh provides an innovative service that goes beyond the typical boundaries of professional care. We see people not as clients but as equal members of an active community and we support people to live a full and active life in their own homes and within the wider community. L’Arche is committed to providing genuinely person-centred outcomes for each person, and has a model that enables a higher than normal level of support to be provided.

The Support and Care Leader post holder for David’s House manages a Care at Home/Housing Support service registered with the Care Inspectorate for 4 core members (service users). The assistant team is made up of a mix of ‘live-in’ and ‘live-out’ support workers (called Assistants in L’Arche) who together provide 24 hour support, including waking nights. Each of the people supported live with healthcare challenges, including dementia. A good understanding of the support needs of people coming towards the end of their lives is a key skill required of the postholder. Occasional sleepovers may be required for this post. The role is approximately 70% direct support and 30% management and administration, but this is an estimate that needs to be worked flexibly according to service needs.