Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

We are looking for a highly motivated person with the drive and enthusiasm to ensure the provision of a quality advice and information service to the public. We are an established Citizens Advice Bureau with a solid reputation for delivering well-managed, proactive, quality assured services, directly and in partnership with statutory and voluntary sector agencies.

The successful candidate will demonstrate the skills and commitment to provide a quality advice service to the community we serve, they will play a key role in the delivery of an innovative multi-channel financial health check service in the CAB service in Scotland. This project aims to improve access to and the efficiency of financial health checks for vulnerable families and older people. The financial health check workers are the first point of contact with clients who access the service through a dedicated helpline or are referred by external agencies or bureau.

We expect candidates to be self-motivated, results driven; passionate about social justice, have excellent teamwork, communication and organisational skills, be computer literate with a commitment to continuous improvement.

They will have an understanding of the importance of excellent customer services and have a commitment to equality and diversity.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 5% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

The Citizens Advice network is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Dundee Citizens Advice Bureau will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Help to Claim Adviser (Universal Credit). In this role you will help ensure our clients get the support they need face to face, by telephone or webchat.

The successful candidate will demonstrate relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

As Help to Claim Adviser (Universal Credit), you will deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit claim, and to support them through to their first payment. This will involve helping with the online forms, the evidence required, and verifying their identity online using face-to-face.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 5% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.