The primary purpose of this post is to provide a front facing professional, accessible and friendly welcome to everyone who comes into contact with TCA, whether by phone, e-mail or in person. The postholder will deliver a high quality clerical service to all customers, whether staff, volunteers or clients. You will assist in the input of data to a number of databases including HR.

In addition you will relay prompt and accurate communication within a confidential environment by various media. You will also assist with clerical tasks in connection with the running of training and management events.

The successful candidates will be able to evidence wide experience of inputting and interrogating databases and also analysing data for onward production in reports and other media. Accuracy in inputting data is therefore essential and this will be tested at the interview stage. The successful candidates will evidence wide ranging experience of working in a busy office environment and demonstrate the ability to co-ordinate a number of functions to ensure that both staff and customers receive a high quality professional service.

Hours of work are 35 hours per week, Monday to Friday. Daily hours of work are 0900 to 1700 each weekday except for Tuesday when the contracted hours will be 1100 – 1900. A unpaid 1 hour lunch break will be taken within each working day.

Please note this is a full time hours post – however if a suitable full time candidate is not found then TCA may consider opening up the post on a job share basis. Please see job description and person specification for full list of criteria required for this post.

Closing date: Sunday 3rd February 2019 at 11.30pm. Interviews: 7th and 8th February 2019

Do you have proven experience in community engagement and/or development work and excellent communication skills? Then join Shelter as a Senior Development Worker and you could soon be playing a key role within an exciting project that’s funded by The Social Innovation Fund and supported by the European Social Fund (ESF) and Scottish Government.

Housing has become a national emergency that affects us all. At Shelter Scotland, we believe a safe home isn’t just a fundamental need - it should be a right. That’s why, more than ever, this year and beyond we are leading the way to a safe home. We’re going to rally the country to join us on our mission to rise up, speak with a united voice, pick up the pieces and fix the underlying problem. Will you join our Time for Change team and help us?

Time for Change focuses on the identification of local issues facing homeless people and, through involvement and wider consultation, co-produces the design and delivery of a local response to tackle those issues. The project is currently operating in Glasgow and a one-year pilot project was established in Dundee, which ran from October 2017. We have now secured funding to further develop this work in Dundee, as well as introducing this approach to Aberdeen and Edinburgh.

About the role

Based at our Community Hub in Dundee City Centre, your challenge will be to lead the project’s work and take accountability for its success. This will involve engaging with people with experience of homelessness across Dundee, developing opportunities for involvement and facilitating core groups and forums. We’ll also rely on you to build and maintain relationships with a variety of stakeholders and ensure the individuals you engage with are integral to service delivery. Seeing that your team, including paid staff and volunteers, deliver good customer care, person centred support and effective outcomes for clients will be vital too, as will supporting the Hub Manager to ensure contract and organisational targets are met and exceeded.

About you

This is an exciting and diverse role where you’ll be leading on the delivery of this workstream in Dundee, so you’ll definitely need to have developed and run administration systems, assisted with finances, including budgets, ideally in a customer-facing environment. You’ll also need excellent communication skills, not least as the role involves communicating with a variety of audiences. The success of this work is dependent on assertive outreach too, so you’ll need to be a confident and enthusiastic individual who can self-manage and self-motivate. The ability to manage and collate data, carry out analysis and write reports is a key skill. Whilst experience of working with people experiencing multiple and complex needs is desirable, it is not as important as your ability to engage with people, develop relationships and create opportunities for meaningful involvement.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone’s business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

An exciting and highly rewarding opportunity to undertake a key role in leading and managing the delivery and development of high quality and innovative services and activities to people living with dementia and their families. This role is pivotal to our success in achieving our strategy and vision in delivering the 7 – Dimension Model and Pathway for supporting people living with dementia in our Localities.

Alzheimer Scotland is Scotland’s leading dementia charity, offering specialist support services, community activities, information and advice at every stage of the dementia journey from over 60 locations across Scotland from Shetland to the Borders. We campaign for the rights of people living with dementia and their families and provide an extensive range of innovative and personalised support.

Based in Dundee, the Locality Leader will work with the Head of Localities to ensure the delivery of our 7 – Dimension Model across Dundee, Perth and the wider Tayside locality. Building upon strong local connections with donors, supporters and other stakeholders, you will help create a self-sustaining model of activities and support that maximises the potential use of our fundraised income, resources, facilities and expertise.

You will undertake a leading role in the delivery of a person-centred locality plan that supports the outcomes for people living with dementia and ensures all services and activities are delivered within the Alzheimer Scotland’s Quality Framework.

You will maintain an overview of Registered Services in the Tayside locality and will work closely with the Head of Localities in adopting a flexible approach to locality planning and service delivery, development and growth as well as managing the locality budget. You will foster and enable a culture of positive engagement and effective collaboration both within your team and with fundraising, communications & marketing and other colleagues within the organisation as well as key external stakeholders.

This is an exciting opportunity for someone who has skills, experience and talent to make a real difference to people’s lives that encourages a creative, innovative and resourceful approach to your work.

Occasional evening and weekend work may be required and a driving licence and access to a vehicle is required for the role.