We are recruiting a Progressions Coordinator for our Dundee team, who will be working predominately across Arbroath and Forfar. You will be required to deliver group employability and personal development workshops and accredited qualifications at the Street League Academy. You will carry out 1-2-1 progression meetings with Street League participants and liaise with employers and colleges to broker opportunities and support young people into Education, Employment or Training. As this is a new area of delivery, it is important you have the skills require to establish new partnerships and working relationships as you will be required to demonstrate these.

Responsible for positive participant outcomes into Employment, Education and Training, the progressions team are an integral part of Street League operational delivery. Targeted on delivery and outcomes you will report to the Operations Manager.

Experience in delivering employability services, accredited qualifications and job brokering is essential. Considerations will be made for candidates with experience in delivering training or in careers guidance plus an appropriate assessor qualification would be desirable but not essential.

Applicants should hold a full clean driving licence with own car (essential) .

Please see attached job pack for further information.

We are looking to recruit a Youth & Community Coach in Dundee, who will be working predominately across Arbroath and Forfar. You will be required to deliver football, fitness and multi-sports sessions and to deliver a sports-related qualification on the Street League Academy. You will also be responsible for carrying out outreach for sessions and to recruit and sustain participants on the Academy to ensure delivery targets are met.

Appropriate and relevant Sports/Coaching/Football qualifications or certificates, however exceptions will be made for candidates demonstrating a high level of experience.

An appropriate assessor qualification is desirable but not essential.

Applicants should hold a full clean driving licence with own car (essential)

Please see attached job pack for further information.

Do you share our vision? Do you want to work in an organisation that really cares for the young people we work with?

We are looking to build our relief pool of Family Workers within our Options Dundee Service. We work in partnership with the families to offer tailored packages of support to help support families to stay together. Using a person-centred approach, you will provide enabling support ensuring the highest level of physical, personal, and emotional care to support the families in their daily living and within the local community.

The families we work with find our service invaluable- “I don't know what I'd do without them. I trust them, my child trusts them - we both feel safe when they're in the house…They've changed my and my child’s life.”

You will receive a planned and supported induction consisting of a varied training programme; including CALM Training, Child Protection Training and support to complete an SVQ3. You will be working alongside a highly motivated and skilled team to provide a personalised service for our young people.

Our relief workers play a crucial role in supporting our team. This work is offered on a casual, hourly paid basis to provide cover during staff absence and/or particularly busy periods. Availability should be specified on your application and will be discussed at interview. Ideally, you will have experience of direct work with children and families and/or experience of working with children or adults with a learning disability and/or an autism spectrum condition.

Are you qualified and experienced in personnel development? Dundee Volunteer and Voluntary Action is looking for an experienced HR advisor, trainer and excellent communicator to review the organisation’s current HR policies and procedures, ensure that staff are trained accordingly and reinforce our corporate services team during a period of change management following the joining together of Dundee Voluntary Action and Volunteer Dundee.

We are currently seeking applications for an Operations Manager within the Social Security Scotland agency based in Dundee. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We believe that social security is a human right and we are working towards delivering a new Social Security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.

The role offers the opportunity to lead and be part of a team who will be integral to Scotland’s new Social Security Agency

The opportunities in this role will vary; from leading and developing a team of Performance Managers, Team Managers and Client Advisers to providing day to day operational support to all staff. This role is suited to candidates who are energetic, enthusiastic, adaptable and lead by example.

This is an exciting time to be involved in the Social Security Agency’s start up, it is a key position allowing you to influence change and client experience within the agency. It involves a range of duties to ensure we provide an excellent service to Scotland’s citizens.

Qualifications Required

For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or alternative experience to the academic qualifications, for example experience gained in an operational or service delivery environment.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Main Duties

• Participate and support operational policies, systems and processes to deliver social security

services in a manner which is efficient, represents value for money and puts the user

experience first.

• Participate and support development, coordination and delivery of training in these systems

and processes, alongside the agency ethos of dignity and respect.

• Participate and support the establishment of the fully functional social security services

operation of the agency, putting in place appropriate performance measures.

• Participate as a key member of the Operations team at key meetings, deputising for

Operational Leads.

• Work with the Social Security Programme to ensure that systems and processes in

development are able to deliver efficient and flexible operations in the future.

• The ability to influence, negotiate and collaborate effectively with senior colleagues and

internal stakeholders, in order to deliver positive outcomes and results.

Essential Criteria

1. Experience of managing a service delivery function in a front line customer service environment.

2. The ability to work with a high degree of autonomy and capable of setting clear operational objectives for your area, whilst supporting staff development in a fast paced and often changing environment.

3. Excellent interpersonal skills and an ability to build and maintain positive, credible and constructive engagement with a range of stakeholders.

4. Experience of working in a significant change project in an operational environment.

Further Information

To learn more about this opportunity, please contact 01312448500 or email the Social Security Agency who can be reached at SSAOpsResourcing@socialsecurity.gov.scot.

As part of this campaign we will be organising a series of events to offer support and advice on applying for this vacancy. Please see our Eventbrite page for dates and details.

We are currently seeking applications for a Client Advisor within the Social Security Agency based in Dundee. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We are working towards delivering a new social security system that ensures clients receive the financial support they need, while being treated with dignity, fairness and respect. Social Security Scotland will be built with you – not for you. Together let’s build a public service to be proud of.

The Client Advisor role offers an exciting opportunity to work in new and developing teams that will be part of Scotland’s new social security agency. The role would be suited to candidates who are empathetic, can demonstrate excellent customer service and ensure client needs are met, while building trust and rapport, providing a positive experience for all who contact the agency.

Whatever your age, experience or background you’ll enjoy a comprehensive induction and training programme that will ensure you are confident and capable of fulfilling the duties required in your new job.

Main Duties

These are important roles within the agency which will involve a range of duties to ensure that we provide an excellent service to Scotland’s citizens.

Although individual Client Advisors are unlikely to be required to carry out all of the duties listed below, you will need to be adaptable and flexible as our systems and structures are established and the service we provide develops and grows.

The main duties are:

• Provide clients with accurate information in a warm and friendly manner which may be by telephone, face to face, email and online.

• Process applications for clients’ benefits.

• Inbox monitoring and management.

• Maintain correct and up-to-date client information.

• Quickly determine clients’ needs – work with the client to understand and identify needs.

• Handle sensitive and personal information in line with confidentiality rules.

• Carry out administrative tasks using computer systems to process; payments, client requests, updates and appointment booking.

• Work as part of a team to resolve or escalate customer queries and complaints.

• Support Team Managers and other team members in carrying out daily work activities and when new projects arise.

Essential Criteria

Please provide specific, evidence based examples of how you meet the essential criteria- you may wish to follow the STARR format (Situation, Task, Action, Result, and Reflection). You can find more information on STARR by reading the Additional Information section for this job or on our recruitment website at: socialsecurity.gov.scot/work-with-us.

1. This role requires the ability to manage challenging situations in a positive and constructive way. Tell us about the biggest challenge you’ve had to face. How did you cope with it?

2. This role requires the ability to communicate effectively with a diverse range of people. Give us an example of a time when you had to adjust your communication approach to suit a particular audience.

3. This role requires you to work well as part of a team, encouraging and supporting improvements to achieve a shared goal. Describe a situation where you played an important role as a member of a team. What did you do to positively contribute?

Further Information

To learn more about this opportunity, please contact the 01312448500 or email the Social Security Scotland agency who can be reached at SSAOpsResourcing@socialsecurity.gov.scot.

As part of this campaign we will be organising a series of events to offer support and advice on applying for this vacancy. Please see our Eventbrite page for dates and details.

We are currently seeking applications for Team Managers within the Social Security Scotland based in Dundee. . This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We are working towards delivering a new social security system that ensures clients receive the financial support they need, while being treated with dignity, fairness and respect. Social Security Scotland will be built with you – not for you. Together let’s build a public service to be proud of.

The opportunities in this role may vary; from leading and developing a team of Client Advisors to providing day to day operational support to all staff. This role is suited to candidates who are energetic, enthusiastic, have a passion for customer service, are adaptable and lead by example.

This is an exciting time to be involved in the Social Security Agency’s start up, it is a key position allowing you to influence change and client experience within the agency.

Qualifications Required

For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted

out.

Main Duties

These are important roles within the Agency which will involve a range of duties to ensure that we provide an excellent service to Scotland’s citizens.

You will need to be adaptable and flexible as our systems and structures are established and the service we provide develops and grows.

The main duties are:

• Line manage, support and develop a cohort of Client Advisors.

• Be responsible for quality assurance, performance, attendance management, diversity and fairness at work.

• You will support all elements of our People Strategy including carrying out monthly conversations and staff appraisals.

• Build and maintain a constructive and encouraging team environment where your teams understand their contribution to the Agency’s objectives.

• Create a culture that makes the teams part of designing the solutions.

• Act as a role model who will demonstrate commitment to making sure that enquiries are dealt with sensitively, appropriately and consistently.

• Manage changes to policy and processes efficiently and constructively.

• Seek to find new solutions to improve business processes, quality and client satisfaction.

Essential Criteria

1. Experience of managing, leading and developing colleagues to reach their potential.

2. Demonstrate you consistently meet the needs of client’s by inspiring those around you to provide excellent service delivery.

3. The ability to build, develop and maintain good working relationships, to enhance client experience.

4. Strong organisational skills, with the ability to work on your own initiative, whilst initiating and leading change.

Further Information

To learn more about this opportunity, please contact SATMVacancyInbox@socialsecurity.gov.scot

As part of this campaign we will be organising a series of events to offer support and advice on applying for this vacancy. Please see our Eventbrite page for dates and details.

We are currently seeking applications for a Performance Manager within the Social Security based in Dundee (Dundee House). This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We believe that social security is a human right and we are working to make sure that people get what they are entitled to. We believe that people should be able to get support when and where they need it and this is exactly the way we will approach the delivery of the assistance that is devolved. Social Security Scotland will be built with you – not for you. Together let's build a public service to be proud of.

The role offers the opportunity to manage and develop new teams in Scotland's new Social Security Agency. The development of our teams should focus on not only the 'what' but the 'how' in order to create an environment that blends human rights within all we do.

This position would be ideal for someone who is empathetic, consistently able to put clients first, easily able to build trust and rapport and oversee their teams' performance to be able to identify the best solution for each client contacting the Agency. You will be joining our organisation at an exceptionally exciting time working together with our team to develop our Agency. This will require you to be adaptable and flexible in your approach as our systems and structures are established and our business develops and grows.

This is a high-profile and exciting area, with continuing political, public and media interest. The Agency is split across two locations, between Dundee and Glasgow with the headquarters in Dundee.

As part of the end to end processing of operational delivery, this is an important role which may involve managing a range of duties to ensure that we provide an excellent service.

The successful candidates will oversee the front line management of their operational teams within the Social Security Agency and their performance with responsibility for managing Team Managers.

Qualifications Required

For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or alternative experience to the academic qualifications, for example experience gained in an operational or service delivery environment.

Main Duties

• Line manage, support and develop a cohort of Team Managers with counter-signing responsibility for Client Advisors.

• Build and maintain a constructive and encouraging team environment where your teams understand their contribution to the Agency.

• Act as a role model who will demonstrate commitment to making sure that enquiries are dealt with sensitively, appropriately and consistently.

• Ensuring Team Managers are investigating and handling complaints with due diligence and in accordance with our processes and procedures, acting as a point of escalation when required.

• Co-ordinate the delivery of our services by using available management information to plan and organise necessary resource to meet fluctuating business demands.

• Liaise with internal and external stakeholders to ensure minimal disruption from system issues and service releases by considering potential risks and impacts.

• Manage changes to policy and processes efficiently and constructively.

• Seek to find new solutions to improve business processes, quality and client satisfaction.

• Engage with the other functions to provide cross-area support to meet the business needs as and when required.

Essential Criteria

1. A clear focus on efficient and effective service delivery which meets clients' needs, gained in an operational or service delivery environment.

2. Proven line management experience and a track record of influencing teams to develop and reach their potential.

3. Involvement in driving continuous improvement for the benefit of stakeholders, staff and clients.

4. Experience of engaging with and developing staff to build resilience to handle change in in an environment which is evolving.

Further Information

To learn more about this opportunity, please contact 0131 244 8500 or email the Social Security Scotland Agency who can be reached on SSAOpsResourcing@socialsecurity.gov.scot.

As part of this campaign we will be organising a series of events to offer support and advice on applying for this vacancy. Please see our Eventbrite page for dates and details.

Join Scottish Huntington’s Association (SHA) and you will transform the lives of families living with Huntington’s disease (HD).

SHA is world-leading in its advocacy and support for the HD community. As a Team Leader, you will have a key role in strengthening service delivery by supporting experienced HD specialists working with families and individuals to create uniquely personalised packages of care.

Ideally, we seek one Team Leader based in the North of Scotland and one in the South. Applications are therefore invited from across Scotland.

You will be an experienced health or social care professional with substantial experience in a community setting. You will have experience in supporting adults with a long-term condition. Knowledge of Huntington’s disease is desirable, but not essential. You will hold a recognised Nursing Social Work or Allied Health Professional Qualification. You will a minimum of three years’ experience supporting, coaching and managing staff.

We seek applicants who can work in partnership with other agencies and influence improvements in the care and support of people with Huntington’s disease. You should also have an understanding of the strategic context of neurology in Scotland.

Funding for this post is provided by Scottish Huntington’s Association, a values-driven organisation founded by families for families.

All posts are subject to a Disclosure Scotland PVG or Police Act check

SHA is a registered Charity (SC010985) and is committed to promoting equal opportunities in employment

Overview

We are currently seeking applications for a number of Disability Assistance Managers within Social Security Scotland. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

These posts sit within the Scottish Government's newly created Executive Agency, Social Security Scotland, and is an exciting opportunity to be at the forefront and development of our Disability Assistance services.

In September 2018, Social Security Scotland successfully began to administer the first wave of devolved benefits, with further benefits due to be delivered by the Agency as and when they come online. We believe that social security is a human right and we are working towards delivering a new Social Security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.

This is a key role and will evolve over time. The post holder will assist in the development and delivery of the agency's new disability benefits which go live in 2020. You will have responsibility for line managing a number of B1 Case Managers and you will use you the knowledge you have gained, as well as your previous decision making experience to support those staff with more complex cases. You will also be a champion for continuous improvement and making sure that the quality of decisions reached is of a high standard.

These posts are based in Dundee, although some travel to Edinburgh may be required.

Main Duties

As part of the Operational Delivery team, you will play a crucial role in providing a top quality service to the people of Scotland whilst maintaining the ethos that staff and clients must be treated with dignity, fairness and respect. The main duties include but are not limited to:

· Collaborate with the Social Security Programme to design, develop and deliver Disability Assistance benefits.

· Build and maintain strong relationships across the Agency and Directorate.

· Support Operations Managers by deputising on their behalf when required.

· Identify the best methods of delivering services.

· Provide leadership to new entrants to Social Security Scotland by embedding a supportive learning culture within the Agency.

· Use your experience to help make decisions in more complex cases.

· Work with colleagues to continuously improve the service we provide to the people of Scotland.

· Explain the outcome of applications to clients, in writing and on the telephone.

Essential Criteria

1. Experience of applying legislation and/or regulations, and interpreting medical evidence in a decision making environment.

2. Ability to work collaboratively across multi-disciplinary teams.

3. Ability to manage people and workloads in a fast paced, demanding environment.

4. Ability to communicate effectively, using a variety of communication methods, including verbal and written.

Provisional Dates for Sift and Interview

March 2020

Minimum Time in Post and Development Opportunities

The successful candidate will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade.

Workshops

We will be running workshops to give further information on working at Social Security Scotland, our application process and the Disability Case Manager/Disability Assistance Manager role.

Please register at the link below:

eventbrite.co.uk/o/social-security-scotland-25414022527

Additional Information

Applicants must discuss their intention to apply with their current line manager to help ensure release dates can be agreed. A reserve list will be held for 12 months.

We have live vacancies across various locations in Scotland. And they’ll be a steady flow of new vacancies released over the coming months. Please search for a job in your postcode by clicking apply, and if there’s not a job near you right now then remember to sign up for alerts and we’ll notify you when we have one in your community.

We’re looking for member pioneers to join Co-op, in communities across the country. In this unique role you’ll be focused on bringing people together to make a difference in your community. That means talking to Co-op members, colleagues in stores and funeral homes, and representatives of the many local causes we support. By building relationships with and connecting these people you’ll be the catalyst for new ideas, initiatives and projects that will make our communities better places to live.

We plan to have a member pioneer dedicated to each of our communities and you’ll be a part of this ambitious plan for a better future. Everything you do will contribute to our community plan, making sure we make the biggest impact possible across the UK by increasing community co-operation. It’s an opportunity to make a visible difference where you live, supported by an organisation with nearly 70,000 colleagues.

What you’ll do:

• develop an action plan to improve community wellbeing, aligned to key themes
• establish and run a local community forum, or make connections with one that already exists
• build a strong group of contacts locally, making use of social media platforms to help with listening to and getting involved in community conversation
• get activities off the ground and encourage lots of involvement from members in your community
• prioritise your time, making your hours count and focusing on opportunities to make the biggest difference

This role would suit someone who:

• has lots of enthusiasm with the ability to get things moving
• is interested in all things community focussed
• can inspire and motivate people through their communication style
• loves working with and connecting people
• can prioritise their time and remain focussed on a long term goal
• is confident using social media
• has good basic IT skills (ideally with experience using collaborative tools like the Google suite or Skype)
• is both committed and dedicated
• lives within or very close to the community you’ll support, detailed above

Why Co-op?

As a member pioneer you’ll have the chance to support local communities, making a visible difference by encouraging people to work together. As a Co-op colleague you’ll also receive a competitive salary and a wide range of benefits including:

• 24 days holiday (rising to 30 with service)
• discounts on all kinds of Co-op products and services
• a pension with up to 10% employer contributions

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We want to build an inclusive environment, where everyone can develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve.

We can make adjustments to the interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at coop.co.uk/peoplepolicies

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.