About the job

Due to an internal staff transfer the following vacancy has arisen at Clackmannanshire Citizens Advice Bureau, based in Alloa. The bureau is an independent and innovative advice organisation providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Clackmannanshire Citizens Advice Bureau has provided the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

Clackmannanshire Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (UC) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face, telephone and web chat.

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee benefits

Clackmannanshire Citizens Advice Bureau offers excellent terms and conditions, including a total of 39 days leave including public holidays plus flexible working scheme and an employer contribution pension scheme.

Wellbeing Scotland have developed an exciting new post which will be an essential part of our ongoing growth. The post-holder will:

• Have responsibility for providing 1:1 clinical supervision to counselling staff, volunteers and trainees in line with Wellbeing Scotland supervision policy

• Supporting Wellbeing Scotland counsellors to provide safe and effective clinical services

• Contribute to service development and continuous quality improvement within the organisation

• Developing training internally and externally for the organisation